It's a great company run by great people

Pros

I was asked to give a testimony about Multisoft. I thought that's easy it's a great company run by great people, but then I realized it's really about the team they have. It simply started with me reaching out to the CEO of Multisoft about some pricing in regards to another software option for our company. The rest is history. He's probably one of the best CEO's I know. He's out front leading the charge. Leading by example both in customer service, sales ability out pacing his own sales team. Even when hurricane Irma devastated southern Florida where he resides and Multisoft is headquartered, he never lost a beat. No power, internet etc. He just kept it moving while are company was in the middle of a prelaunch. Any issues we had were taken care of in a timely matter exceeding our expectations. The team is amazing! Over 30 years of experience, being worldwide in 4 countries, 5 offices, 60 plus employees with everything stored up in the cloud for security and safety. Speaking of the team. Amazing. It started with the support in regards to the compensation plan integration. Then over to other who's over the top in every way and I swear he never sleeps. They've got Amanda and Jessie just to name a few who are there for product set up and integrations etc.

Cons

Their customer support and help desk is incredible. It took me awhile to accept their system because I'm used to direct emails, but once I listened to him and started using their system everything clicked. Every request I've submitted has been in a timely matter. In short I live by the principle of under promise and over deliver. Don't meet the customers expectations, but rather exceed it and that's exactly what he has done with his team and company Multisoft. In short to quote an old phrase: YOU GUY'S ROCK!!

Highly Recommend MarketPowerPro

The performance of the software and the company has been flawless. The software functions as it should, is packed with features, looks great visually and is being continually improved and added upon. And new functionality always works. Their QA is great. Previous to using this product we implemented another software from a different company. After 10 months of nightmare problems it still was not properly operational and filled with problems. We terminated our contract and went with MarketPowerPRO and Multisoft. We were live in less than 30 days and the system has been flawless. Service and support has been nothing less than exceptional.

Pros

After having a failed implementation with another company we installed MarketPowerPRO on the recommendation of a respected industry consultant. It was a great choice and we could not be happier. We achieved more in less than 30 days with MultiSoft than we did in 10 months with the other provider, which was a costly disaster. The software is incredible and we could not be happier with its functionality, ease of use, ease of implementation and the support. And the monthly license fee is significantly less than our previous provider. I would highly recommend MarketPowerPRO and MultiSoft to you. You will not be disappointed with the software or the service. These guys are the very best!

Cons

There is nothing I don't like about this product and the company. Flawless performance all around.

What to expect!!

Oustanding! Or I would not be writing this heart felt review!

Pros

Here is the deal...anyone can sell you the software, period. Its what happens after the sale that really matters. Will the company you bought the software answer the phone, reply to your email in a timely fashion...that is the key! In the direct sales industry/MLM as a company you need to pivot as your salesforce evolves so its imperative that your software vendor does it job! The software must be user friendly and allow the client to be able to operate independently as much as possible making the immediate changes needed to run their business. The Multisoft Software/MarketPowerPro does just that ! 1044pro LOVES The TEAM at Multisoft!!

Cons

If there is one drawback with the software is that it is so robust and virtually do anything...Good news is that Multisoft has a global team to help you navigate and only use/access and enable what you need and disable what you don't need...

Review after 60 days

This has been a tough one. We've tried very hard to make this work for us and we're struggling. Not because we don't understand software, but because we do and we did not have some of the functionality available to us that was promised on the initial call.

Pros

The integration with other products via API

Cons

There are so many things that make working in the system cumbersome and time-consuming. As a data person, this is very frustrating for me. I should be able to write my own reports, upload products, skus, inventory, etc.

MPP: My Honest Feedback.

Overall, it's a good system. You can tell that hundreds upon hundreds of long hours were put into the development of the system and the content. I'm grateful for the product and the service, and the software team and the administrative team are very, very considerate and great to work with!!!

Pros

Once you start using it, you 'ease' into the comfort of using it. I am becoming more comfortable with using the system. The task list is a very helpful tool and it helps you to navigate through the tasks that you need to be working on. I also love the dedication of the MPP Software Team! They are very knowledgeable and will go out of their way to make sure that you understand what you are doing and what you need to know. Also, we were learning the system during the uprise of COVID and the pandemic. The software team really worked with us and were very understanding and compassionate with everything that we were going through during that storm. I'm playing 'catchup' on things that I should have learned sooner but again, if I need them, they are there!!

Cons

Awesome system but some of the work needs updates. I think that it can be more simplified in some areas. But overall, I am not the computer person, so to have a company that can navigate me through various aspects of what I don't know or understand with their system is priceless!!