VM Backup vs KACE

RATING:

4.8

(190)

VM Backup has 190 reviews and a rating of 4.75 / 5 stars vs KACE which has 24 reviews and a rating of 4.04 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.8 (190)
4.0 (24)
Ease-of-Use
5 / 5
4 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
5 / 5
4 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
November 20, 2023
August 25, 2023
Pros/Cons
  • Pros

  • As a nonprofit, this software was just what we needed. I loved the easy setup, very intuitive.
  • Easy to install and configure. File restore is also easy and quick.
  • Cons

  • I wish they would complete the backup and just add a warning that there was an error code reported. Using a new storage device resolved the issues in our case.
  • Monitoring report often shows a failed backup, when going into the report tab on the software itself it doesn't show as failed.
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  • Pros

  • Light and easy user interface, works well as an IT helpdesk ticketing system. Patching works well and I like the simplicity of the application.
  • I like how we can run scripts, check software on each computer and implement custom attributes and comments in our computer information.
  • Cons

  • The back-end seems a bit dated. Foreign language implementation has been an issues for years, there are options but up until now, it hasn't been working well.
  • There is no unity between the different modules, other than the color scheme of the UI.
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Pricing Range
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FrontRunners

2024

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos