Ratings & Reviews

Overall Rating

4.07 / 5 (176)

4.51 / 5 (200)

Ease-of-Use

3.5 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

3.5 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

January 27, 2020

December 3, 2019

Pros/Cons

  • Pros

  • This is the most robust RMM out there, period. Their support is great and responsive. The depth of configuration and customization is unparalleled.

  • Tons of features. Price is where it needs to be. Has great capability.

  • Cons

  • Functionality wise, I have no complaints. However, in terms of UX, it looks a little dated. Perhaps the interface navigation can be improved.

  • It can be very complicated to set up, support is good but not over the top, there are a lack of reporting tools compared to what you can automate.

  • Pros

  • Ease of use, it works great, accurate categories. Administration has been very easy compared to past products we've had.

  • Does it's intended functions, Does it very, very well, and requires minimal hands on time from IT staff. Overall, a highly satisfactory product.

  • Cons

  • Documentation was slightly sparse, although sufficient. Support was good, but maybe a little bit lacking on a couple of minor technical issues encountered during setup.

  • Could have easier to read logs to identify issues as we like to try resolve issues ourselves, other than that we are happy with the product

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots