We have saved our non-profit a significant amount of money and time by switching to eMembership. We were processing physical membership cards and spending approximately $10,000 in product, postage, and processing. We spend a fraction of that by switching to eMembership.

The transition from paper membership cards to digital membership cards through eMembership was simple and easy. It is easy for our members to access their cards in the app, and we find that members utilize their cards more frequently than they used physical cards. It integrates well with our membership database (Blackbaud Altru).

We find ourselves wishing that we could customize components a little more, but overall find it easy to brand our membership landing page & cards. Truthfully, we could spend a little more time in the back office parts of the program and likely attain these goals.

We have saved time and money by switching from a printed card to a digital card! We no longer incur the expense of postage, card production or envelops. This also frees up our staffs time to focus on customer service instead of batch production.

We have used the eMembership App with both Altru and ACME operating systems. The Museum Anywhere team has been great about working with us through these changes and the support has been top notch! Using the service as a member has been a breeze as well.

eMembership has been great to work with! They introduce new features often to the benefit of our members!

The system has not been working for months and the updates are slow and not detailed regarding the changes being made to find a solution.

The idea of eMembership was great and the ease of the dashboard

the technical issues that our company has experience with the membership cards

Its been easy to use and very helpful and all our members love it.

I can send text on upcoming events, everything our members need is in one location.

It loads very slowly. Othervthen thst it is fine.

eMembership's seamless integration with our existing database (DonorPerfect) is the reason we went with the platform. The eMembership team handled the integration process quickly and worked with us to adapt fields to meet our needs.

The features on the app are somewhat limited. It would be nice if we could host files for members to access, or customize tabs to spotlight events and volunteer opportunities. Though that said, the simplicity of the app has made it an easier adjustment for our less tech-friendly members.

Customer service is 5 stars. Very responsive, very eager to help. We love this product!

Its a great way to stay top of mind with our members. The ability to promote our benefits, perks, and communicate with our members is top notch.

I think the customer interface could use some enhancements.

This software will drive down costs (membership cards, printing and postage) - as a non-profit we are always looking for solutions that better serve our members, are good for the environment and save money!

Printing and mailing membership cards is costly and let's face it, who really wants one more thing to carry in their wallet. Our members are glued to their smart phones, so having a digital eMembership card that resides on their phone is the perfect solution. We did a soft roll-out in October, however, as of Dec. 1, this digital option is the primary way we issue membership cards, if a member wants a printed card he/she must request one. So far we're seeing a high level of acceptance to the eMembership card. InfiCare Technologies (the app developer) worked with us to create a way to automatically issue one-time use "gift-able" guest passes (all of our membership levels receive a minimum of 2 guest passes.) They also set up a way for our admission's staff to log-in and scan the passes when they are used. The passes can be "gifted" via text message and email. The ability to issue guest passes for a single individual is a nice feature. Being able to see who has downloaded the eMembership card is most helpful as is the "reset" feature.

When the eMembership card is displayed directly from the app, the barcode is too small to scan (scanning works fine when the eMembership card is displayed from the smart phone's Wallet) - also any special stickers (such as the ACM Reciprocal Network sticker) show only from the app - neither is a big deal, just something to be aware of. Once a guest pass is "gifted" I would love to see the status change from "ready to use" to "gifted", my fear is our members will forget they have gifted a pass and gift it again. I suspect this is something InfiCare will be able to address in a future update. The app can be a bit touchy, simple things like a missing digit on a zip code can keep the app from locating a member's membership.

It's been great. Integrates well with CRM and members can download card with ease. Saves a lot of staff time printing plastic cards.

I love that you can input pictures per member level. It also works seamlessly with our CRM, Little Green Light.

I would like to be able to customize the colors of our space within the app to fit brand colors. Otherwise, everything is great!

This product frees up the department's time by hundreds if not over a thousand hours annually by letting members download their cards and not have to manually send them out.

It would be nice if there was active communication between E-membership and Altru so that people didn't have to redownload cards to see name changes reflected on their membership, but honestly that is a minor complaint. Your app is user friendly enough that it's easy enough to do.

We have utilized the eMembership Card App for over 6 years now with great success. Our members love having access to their cards on their smart phones and as a bonus, we have significantly cut down on our supply costs, postage and employee data entry time!

Having the ability to have members access their benefits immediately is a great time saver for staff.As for glitches, all issues were resolved in a timely manner.

Occasional issues with API connection with our software provider.

The system does the job, but we need to keep constant contact with customer support with these issues. The team was open to change a few things in the Fastlane for us, but with the eMembership app, there is not much customization we can make. This is the only app that works well with our Blackbaud Altru program, which is a big advantage.

Customer support is very responsive - we have been working with them for months now to implement changes to the eMembership app suiting the needs of the museum, and I email them constantly - the team always responds and tries to solve the issue as soon as they can. We use the eMembership app for our members of the museum, and the Fastlane add-on in the museum for a quick check-in for our members coming to the museum. The eMembership app provides the member with their expiration date, as well as membership cards for all family members - in turn, they can scan the membership cards in the Fastlane when coming in for quick check-in. The Fastlane has two interfaces, one for members to check-in, and another for staff to see all members that have checked-in, number of people in the membership, and time of arrival in a spreadsheet log. The log can be changed for different time frames as well.

The biggest con is the connection between the eMembership system to our POS system, Blackbaud Altru. The 2 systems don't connect well. For example, with the Fastlane, we need to manually enter the check-ins from Fastlane to Altru because there is no way to automate the process. Also, the eMembership card comes from imported data from Altru, so we had several instances that the app was not working correctly, showing a membership was expired when it wasn't, or not showing all members in the family.

I like that members are able to carry their membership with them at all times, so they don't need to worry about another paper card. I like the platform for Museum Anywhere and how I can see everyone who has downloaded their cards and when.

It is very confusing to members that you have to slide over to view the second membership card. Also, it takes a long time for new members to be able to download their cards. They want their cards instantly. Although we have signage that you have to wait to download your cards, many members try, fail and request the physical cards. We do not save any money in printing costs using this app. It is just an added perk for our members.

The program works pretty seamlessly, drastically reduces both printing and postage costs for membership cards, while allowing us to provide new members with their cards the same day they purchase. The admin site is relatively intuitive and easy to use. Guests have been surprisingly ready to transition to phone-based cards rather than having traditional printed cards. Cards no longer get lost or forgotten at home. The team was knowledgeable about integrating their software with our database of record and ensuring consistent communication between the systems.

Some minor issues with what information flows from the app to the "wallet card" on iPhone platforms. Occasional difficulty with our hardware scanners reading the bar code, depending on individual users' phone brightness or screen protectors.

Choosing Museum Anywhere to replace our physical cards was a great decision. We no longer have to buy cards, card printers, ink, and save on mailing them out. Their customer service is great and was really easy to setup.

A few of the features we were promised were not included such as a picture for the membership card holder and geolocation app opening. Also, the update to iOS made the app no longer scannable unless the customer puts it in their Apple wallet. I know this can be fixed, but I don't think Museum Anywhere has figured it out yet.

Satisified

We like the ability for our members to have electronic cards saving time and money for the Zoo.

The system drops a member's card on a regular basis. We have to help members reinstall their cards constantly.

We love that the we don't need to print and mail membership cards and that the app automatically updates when memberships are renewed. This has cut down significantly on our mailing budget, as we don't have to send cards to new and renewing members.

I would love for the FAQ section to be more easily formatted, adding color, bold, italics, underlining. Ours are bilingual, so it would be great if we could separate things out for English and Spanish and format them differently.

Great experience, great customer service, easy integration, no complaints from members. We hope to utilize the features more for a better experience.

Easy interface, easy management, simple front end for users and live updates

Would like more features and flexibility with notifications.

The software was a breeze to set-up and is very easy for our staff to use. Technical support was extremely responsive and any issues we encountered during the launch were addressed immediately. We love that we no longer have to send out physical cards, which in addition to being a substantial cost savings , furthers our mission of conservation of the earth's resources.

I wish there was more flexibility to make adjustments to the automatic renewal push notifications. Organizations should have the ability to speak to their members in their own style and voice.

9

Easy to use, very intuitive. Our costumers are very satisfied.

It is a bit slow to upload new members. The process could be faster.

eco-friendly option for membership cards, which is of importance to our members.

Ease of use and integration with our software and membership processes. Our members have not had any issues with accessing their membership cards

n/a at this time. In use for less than one year.

I have found eMembership very easy to work with.

It makes our small membership office more efficient and will save us the time and money we spent to produce membership cards as well as replacement cards and to mail them out.

so far so good - the more ways we can personalize it the better

Utilizing eMembership Cards allows us to save money by not printing physical cards and not having to mail physical cards for online orders.

eMembership Cards is easy to use on both the administrative side and the user side. Additionally, the product offers us the opportunity to communicate directly with our members via notifications and we have the ability to offer coupons for our members to utilize. Integration with our current Membership database system was a challenge, but the eMembership team worked diligently with our existing Membership database product team to get the integration up and running smoothly.

I don't have any criticisms of the product. It's pretty straightforward and does what it says it does.

Love the ease of access for our guests. We let them know if they have their phone they have their cards!

The refresh times are a bit long, plus the lock screen feature does not always show when entering into the museum

The ease of scanning the membership card No longer having to print multiple cards when lost Connects well with our membership database

Cards don't always show up in real time members have a hard time finding their cards

eMembership has given us another communication channel with our members. Additional, it empowers our members to keep track of their own membership information and act when upon renewal notifications.

The ability to offer the eMembership app to our members without having to manage any additional data is very helpful. The connection to Altru was easy to make and has made deploying this to our members very easy.

The backend interface is a little crude. An update to the UI would be a great upgrade.