Tix

RATING:

4.8

(166)

About Tix

Tix is a cloud-based solution for online and box office ticket sales and donations. Features include event management, access controls, social distancing, multiple seating options, and more. Tix provides users with customer relationship management capabilities such as email marketing and customer history tracking. Users can use the solution to process donations or membership sales while also utilizing the program to offer discounts to buyers based on their purchase history. Additionally, Tix features barcode scanning, a built-in reporting and analytics engine, and customer-information encryption that can communicate using industry-standard 128-bit SSL encryption technology. The solution can be accessed via multiple mobile devices including tablets and smartphones. Tix...

Tix Pricing

• Box Office Fee - $0.25 per ticket (tickets sold through Tix’s box office system) • Online Fee - $1 to $1.50 per ticket (tickets sold online, through kiosks and mobile devices) • Call Center Fee - $3.50 per ticket (tickets sold through Tix’s call center service)

Starting price: 

$0.25 

Free trial: 

Not Available

Free version: 

Not Available

Tix customer details
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Tix Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for Tix

1 - 5 of 165 Reviews

Carleton

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed April 2016

Couldn't be more pleased with Tix, Inc.'s web based Box Office software!

After much research into the various vendors for on-line ticket sales, Zanesville Community Theatre, Inc., a small community theatre in Zanesville, Oh, made the leap into on-line and and off-line credit card sales in June 2004 with Tix, Inc. At the time, ZCT didn't have the CC transactions necessary to support our own merchant account. Tix, Inc. supported us with their merchant account. Furthermore, our representative (Silvia Mahoney) since day one has been patient with us and helped us to go from a completely manual (and time consuming) method of selling tickets to a method using on-line sales and off-line box office sales. Picking their own seats is very popular with our customers. We print our tickets on-demand to mail to our customers or hold for pickup. The Tix, Inc. Box Office software interfaces well with the Boca Systems ticket printers we use. Fiscal reports are much easier and take much less time than the manual method we used to use. Since June 2004, we now process over 80%-95% of our sales in CCs both on-line (card-not-present) and Box Office (card-present) using Tix, Inc.'s Box Office software. Due to our increased volume in CC sales, we recently switched to our own merchant account. As the Tix, Inc. Box Office software is web based, ZCT's Box Office staff can work at home to process ticket orders. Once they arrive on-site, they can batch print the days tickets and have them all ready for the customers. ZCT is an all volunteer community theatre, having no paid staff members. We seat 92 per performance and each of the 6 shows we present run for two consecutive weekends. Many shows are sell-outs and without Tix, Inc. at our side I think our customer's experience would suffer. Thank you Tix, Inc! Carleton Underwood, Treasurer Zanesville Community Theatre, Inc. http://zct.org/box-office/

Vendor Response

We appreciate your feedback, Carleton. Migrating from a manual ticket sales method to an online ticketing solution can be a time consuming process, and we're glad we were able to help you streamline your entire ticket sales process to ease your workload. We strive to provide the best overall experience for both you and your customers, and appreciate that you're completely satisfied with our system. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

Replied June 2016

Jennifer

Religious Institutions, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2016

TIX is the answer we needed--Great support and patron experience

We wanted an easy-to-use system where patrons could select their own seats for events in a 1500-seat venue and our smaller 450-seat theater. Going from our old paper system to TIX was a great decision. We were looking for a reasonable fee structure and solid customer support--TIX has both. Another feature that was important for us was to be able to hide the fee for certain events and TIX makes that easy to do. Sales reports, customer data and back-end management are easy to use and the TIX help library is excellent--anything I have not been able to figure out has been quickly responded to from TIX support via phone or email. I've also been impressed by the personal rapport of my support specialist--when I call, she knows who I am and is familiar with our organization's venues and events. I'm sure she has many clients to attend to, but I have had excellent response to each call or email--always within the same day! Many of our patrons are older and I have heard nothing but positive responses from those who have attempted to make online purchases through TIX. We have some who call or walk in for a "box office" experience, and those orders are easily handled. Since our TIX site is branded to look like our own website, many purchasers do not even recognize they have left our website to make their purchase. TIX is exactly what we were looking for.

PROS

Patron experience is excellent. Help library is great. Customer support is excellent.

CONS

Sometimes the reports do not output to excel correctly, but the developer said this is a known issue and is being resolved.

Vendor Response

Jennifer, thank you for your glowing and comprehensive feedback! We're glad to hear that Tix has improved your ticket sales process and that our service and support team have made your experience with Tix overwhelmingly positive. Its nice to hear that your customers have enjoyed their online purchasing experience. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

Replied December 2016

Joan

Entertainment, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed January 2023

tix review

been working with for many years.

PROS

multiple function options that help sort and set up

CONS

integration with credit card machine. easier understand of email management

Monica

Events Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Tix is a great partner for our venue

The personalized service we receive makes Tix a valuable partner in operating a successful venue. As a local government-owned facility, cost controls are not only important; they are subject to governmental review. Tix offers all desired features at a demonstrably competitive price.

PROS

Tix is easy to use for staff and customers. I have shopped the competition and appreciate the pricing and service that Tix provides. We benefit from Tix keeping our venue in focus throughout the customer interaction with landing pages etc. reflecting our name in the forefront.

CONS

Not all of the features of some legacy reports have been integrated into the newer reports that can be created. Some minor features (like changeable tax rates and ticket text for printing) are not as easy for us to adjust, fortunately [SENSITIVE CONTENT] is always happy to make changes for us.

Katrina

Performing Arts, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2023

Praise for [sensitive content hidden]

PROS

Our Account Rep, [sensitive content hidden], offers incredibly prompt, thorough communication and service.

CONS

Reliability of the scanning feature is spotty and requires WiFi

Vendor Response

Hi Katrina. Thank you for taking the time to review our service. We're glad to hear that your experience has been positive. Please note that our scanning feature does not require WiFi. It's been designed to work in online and offline modes automatically. Please reach out to our support team if you have any questions. Thank you for choosing Tix!

Replied November 2023