Ease of use for connecting to remote sites. More and more of our customers have moved away from B2B VPNs for allowing vendors remote access. They asked if SecureLink was an option. We have installed our own SecureLink hardware. It makes the install phase of our projects flow faster because the remote access is completed quickly.

There seems to be some flexibility from site to site as to what I have to do in order to connect. One site has us enter a domain, username, and password on every connection. Therefore for it is not consistent from site to site as to what I have to do to get connected to the server.

Our small IT team is able to meet the needs of our vendors and external staff in much less time and with fewer maintenance tasks with SecureLink when compared to traditional VPN. Our HIPAA risk assessments and audits are more straight forward as we have detailed audit trails on every external connection through SecureLink while enforcing individual users accounts and two-factor authentication for every session. SecureLink always gave us the capability of shielding the vendor from having to know the network and application credentials needed in accessing the resources we were opening to them but now it also integrates with major privileged access management solutions (Cyberark, Thycotic, etc.) so that we can leverage that to maintain a single credential repository.

We purchased SecureLink to replace most of our vendor VPN connections (except those needed for application interface data exchange) to simplify our administration of such connections while providing more comprehensive audit trails of exactly what was done during each session. SecureLink met our needs for both of those objectives.

The user interface is dated in its design and their video replay of vendor activity still depends on Java or external media players. We are told a release this year will finally be based on pure HTML5 and eliminate the need for Java. The middle ranking that I gave this product in "features" was primarily due to the dated user interface and the lack of a pure HTML5 session player.

most important benefit is you can connect to different clients at the same time.

it is easy to connect to securelink. Can connect with different clients at the same time. If net connection is good , you can never face any issue

Disconnects most of time automatically due to minor fluctuation in net. sometimes it works slow it happens rarely.

I like the high level of security that is available with regard to customer credentials. BUt.. it is possible to configure simply as a VPN replacement without holding credentials in the agent - relying on users to use MS remote desktop to access additional servers (for example) within a customer network (thereby requiring users to access customer credentials). Securelink is good, but it is possible to deploy sub-optimally - and miss the point of keeping credentials out of the hands of users.

It's excellent for providing access to customer systems while keeping their credentials secure

There are often items of data or notes that need to be made about customer systems that other members of the team need to know when accessing the system. The password for the SQL database, the reboot sequence, the location of backup files - for example(s). This information needs to be at your fingertips when accessing a customer system, kept securely, and easily updated/added-to by colleagues. Holding this additional data in Securelink so that it is readily accessible when accessing a customer system would be really helpful.

Flexibility in meeting our needs. The numerous features like auditing, vendor messaging, and even the fact that SecureLink handles all the upgrades! I can focus on administration of the product! We are able to assign multiple vendors to the same application, or (with new upgrade) select specific vendor representatives to access specific applications.

There are times when vendor reps need assistance. We do like the ability to generate logs and send to SecureLink. There are times though, when we'd like SecureLink to reach out to a vendor rep. This is rare, but we want that option, as we troubleshoot issues.

Amazing

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Time to wake up Hangs some time and need to shut down and open it again

Overall experience once I'm connected is great. It allows easy remote access to client's sites, they can put the username and password in behind the scenes so once you authenticate and click on the server it logs you in. Very straight forward application and easy to use.

We use this software to remote into servers for remote support. I like that Securelink takes a recording of everything that is done on the server so the customer may review at any time.

Most of the time the Securelink Connection Manager takes along time to load and most of the time I have to use the link that is provided if the Securelink Connection Manager doesn't download. You would think it would only have to be downloaded the first time you use Securelink, but it tries to download each time I log into Securelink and try and connect to a customer site.

Good, generally reliable, simple, gets the job done.

It’s is simple and straightforward to use for an end user.

There are buggy parts of the software when interacting with Citrix instances where occasionally items don’t launch.

Easy to use, user friendly interface, intuitive.

None that I can think of, once session crashes, computer needs reboot.

Making is easy for the clients

Easy to create a case and easy search options. It was great for the company and had all the details we needed to give the client the best server we could

Nothing can be customs in the system and asked and was told in a different vs Northing can be submitted to the service rep

- Fast integration and setup for existing host - multiple host and sessions can be active at the same time

- slow while connecting to host - disconnect from active sessions - required high bandwidth for connecting - java dependency

Securelink is frustrating to use, but it's my only option so I do it anyway.

It's the only way I can do my job and get into client environments.

It is so buggy and glitchy. I constantly get kicked out of my session, and sometimes I can't get in. It seems like there are particular ways to log into each domain per client, and they're all different. I don't know how to troubleshoot my issues, and there was a recent issue that made the latest citrix version incompatible with securelink.

This is my only choice for establishing telnet connections to remote hospital sites.

The user interface is fairly straightforward and easy to use.

The setup for the connection to a client site is very, very slow. Once established, it is stable but I can do a couple of emails while waiting for the connection to complete.

Overall, I've had a positive experience with SecureLink. It is easy to use and reliable when accessing remote hosted domains. I would recommend it.

I use SecureLink every day to access client domains that are remote hosted. It is easy to navigate and use. I rarely run into any interruptions or disruptions when working in a domain. I would definitely recommend it. Simply put, it gets the job done.

Some times certain updates will lead to disruption/compatibility issues. If there was better documentation on which updates work and don't that would help.

Logging into servers is what I use SecureLink for most of all.

Everything is all in one place, which is a nice feature.

It is slow sometimes and the ease of use is not user friendly.

Not good. I prefer to use our other options instead because they are way more reliable

When it goes down, the team that brings it back up responds quickly

If goes down ALL THE TIME, which is frustrating when we have demos and presentations to give

There seems like there is a lot of capability if you knew how to use it.

The search is incredibly difficult to get filtered results - usually I end up scrolling through hundreds of tickets until I give up and look elsewhere.

It is pretty clear which client and/or domain you are logging into

It kicks me off often, I have been expected to complete many steps in order to rectify issues