ConnectWise Automate vs NetCrunch

RATING:

4.1

(126)

ConnectWise Automate has 126 reviews and a rating of 4.13 / 5 stars vs NetCrunch which has 26 reviews and a rating of 4.73 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.1 (126)
4.7 (26)
Ease-of-Use
3.5 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
3.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
September 19, 2023
March 27, 2023
Pros/Cons
  • Pros

  • Automate is feature rich and great for managing our clients desktops and servers. We love the ability to do patch management with this tool.
  • The remote program is really good. Very simple and quick when a caller has called in.
  • Cons

  • Definitely full featured, but a little too pricey to be used for stand alone in house Corporate use, really designed more for MSP's.
  • Again, I suspect due to the years of bringing the tools together, Automate seemed to somewhat stall/lag on added features for awhile.
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  • Pros

  • Its development stays in speed with what you expect of such tools. Cost effective - I am using the Premium version.
  • Trend view very helpful to analyze system over time. Monitoring setup is very intuitive and easy to do.
  • Cons

  • As soon you have several locations you have a problem.
  • The unix bsd (non Linux) monitoring capabilities are very limited. It cant run several atlas in paralel.
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Pricing Range
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$
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2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos