--- title: "Bonterra Apricot Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Bonterra Apricot. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Bonterra Apricot is a good fit for you!" source_url: "https://www.softwareadvice.com/nonprofit/apricot-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Nonprofit Software](https://www.softwareadvice.com/category/4280-nonprofit/) / [Bonterra Apricot](https://www.softwareadvice.com/nonprofit/apricot-profile/) / Bonterra Apricot Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/nonprofit/apricot-profile/) Reviews [Alternatives](https://www.softwareadvice.com/nonprofit/apricot-profile/alternatives/) # Bonterra Apricot User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 226 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.1/5 - Value for money: 3.9/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 110 reviews (49%) - 4 stars: 83 reviews (37%) - 3 stars: 18 reviews (8%) - 2 stars: 7 reviews (3%) - 1 star: 8 reviews (4%) ### Most mentioned pros - It was easy to adjust the backend of Apricot to ensure client privacy and still ensure our staff had access to all the relevant data they needed to do good work. - The client management allows to build documents in a manner that flows well and offer great data as far as when updates and files were managed. - It makes it easier when my job is able to make adjustments to how we manage our clients documents when we say we like one way or if we don't like it they are able to make changes. ### Most mentioned cons - The software logs you out randomly, causing issues with workflow and data saving, trouble properly loading sections and data in various reports, trouble exporting reports, and difficulty creating reports due to the size of the toolbox (the text is extremely small and does not display full report titles or fields; there is no way to enlarge or modify this). - The native reporting is fairly weak and limited. - At times the software will freeze up and provide an error message stating a client does not exist when they have already been registered with Bonterra. ## Bonterra Apricot customer reviews Showing reviews 1-25 of 226 (page 1). ### Case Managing and Data Management With Ease - Overall rating: 5/5 - Reviewer: Jacquelyn V. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been very pleased with this tool, and have found that managing my caseload is a much more comprehensive and manageable task because of Bonterra Apricot. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of the process by which forms are created and adjusted is refreshing. This has allowed us to keep all of our client's information and programming details in one place. #### Cons I haven't yet found that I disliked any given feature offered by Bonterra Apricot. There have been additions that were needed, but implementing these adjustments has been simple at the administrative level. --- ### Rags to Riches - Overall rating: 4/5 - Reviewer: Alexsander W. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. When I first became an administrator for Apricot I was thoroughly unimpressed with the platform. It was riddled with defects and inefficient structures. However, that was when the product was a Social Solutions software. Since Bonterra has acquired the platform and run a series of much needed updates and added features, I think Apricot is just as comparable of a product as some of the CRM pillars such as Salesforce. Its a good product and keeps getting better. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The scaleability and forgiveness of the platform. It can grow with your organization and corrections can be made. For example, when we first started using Apricot our program structure was much different then it is today. We expanded our department and shifted the general structure of them. It was easy to adjust the backend of Apricot to ensure client privacy and still ensure our staff had access to all the relevant data they needed to do good work. #### Cons The native reporting is fairly weak and limited. Apricot has some very powerful reporting add ons like Results Reporting and ImpactHub, but most users can't access that information. For example, I wanted to build a report that showed if a client had been marked as attending a program, but didn't have an enrollment for that program and it was impossible from my end. Our absolutely amazing ASC was able to build the report for us since she has access to custom expressions, but its not sustainable in the long run. #### Reasons for choosing Bonterra Apricot Our Bonterra team negotiated reduced competitive pricing and advocated for additional features which ultimately kept us with Apricot. --- ### Case Manager - Overall rating: 3/5 - Reviewer: Colyn F. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think its a good product with room to grow , like any product. It seems as if the system is made to be built as a base and then customized to the client. With that there could be more feature options for even better work flow. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros The interface is user friendly and customizable to the organization. It does well to ensure how one log's in and closes other sessions to ensure ease of use. It has a good system on how to send an IT ticket when there are bugs and it is good at letting users know when updates or fixes are being performed. The client management allows to build documents in a manner that flows well and offer great data as far as when updates and files were managed. #### Cons That code is not as intuitive as it could. For example when information may be listed more than once it should allow for a prompt to ask 'are you updated this for XX document too.' It could also send out 'outage' reports to all users rather than just a lead source to help eliminate excessive reporting. Again a code could identify a series of reports a text box could pop up asking if the user would like to continue with the report as it has already been reported xx times by others. Overall, the intuitive nature could be better. With not knowing if this is inhibited by the customizable features but it would be helpful for greater flow working within the system . Also, an app! Two factor could be applied , this would just be very helpful for those that use the system on the go. And maybe a scan to client for archive featuring, for this company in particular they have a lot of hard copy files that would be best served having a digital copy as well for easier reference. --- ### Case Management Made Simple - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered I have always found Apricot to be a fantastic means of tracking client outcomes and experiences as well as attendance, demographics, goals, referrals and associated contacts relevant to their care plans. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Client management, data analytics, security, document storage, information access are all areas where Apricot is number one in comparison with competitors. #### Cons When adding a note, or even a document the items are listed in chronological order of the date and time that they were added or edited. Thus, when adding a document that is back-dated, or editing the submission of older entries....the order of the data becomes disorganized. #### Reasons for switching to Bonterra Apricot The overall functionality of Apricot was better suited to the needs of our company and managing services for the clients we serve. --- ### Apricot360 is a Great Case Management Software - Overall rating: 4/5 - Reviewer: Michaela S. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I give this webapp a 4.5/5. In general, it does a great job with customized templates and supporting a wide-array of diverse case management workflows (DV and SV Services, Workforce Services, Utility and Rental Assistance, Shelters, etc.). The Tier1 and Tier2 support is very good as well, best for those who need more support than can be done in-house. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been an Apricot admin for my organization for years now. There are two perspectives to consider: What admins like and what front-end users like. For us, the admins, we really like how easy it is to build and customize a template (form). A lot of rapid dev environments can be limiting, but Apricot does have a ton of options. Most often if there is something you need, higher complexity wise (sql back-end functionality), the ASC's are a great resource for that or can connect you to a Bonterra developer for more support. For the front-end users, the main aspects of Apricot they enjoy is the ease of data entry. Most, if not all, of the programs we have implemented onto Apricot reported to us a significant decrease in documentation time and that it was relatively easy-going to integrate in their day-to-day workflows. Now they spend more time with clients and less on paperwork. #### Cons Universally (users and admins alike) wish that Apricot Native reporting was a bit more robust without us having to use Results Reporting, or in our case, do report building in-house with SSRS. Native reporting is great for users because of the ability to click into a record from a report, as well as having it ALL in one application without the need to have the report stored in a separate warehouse. We opted for the SQL route because it is easier to build queries and deploy reports than to learn and struggle with Results Reporting. #### Reasons for choosing Bonterra Apricot The ability to create households and track data at that level, the ease of use and customization. The price however is much different (Apricot is almost 10 times as much as eR for licenses). --- ### 5 Star Product - HIGHLY RECOMMEND - Overall rating: 5/5 - Reviewer: Robert C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 10/10. The Bonterra Apricot System is always positive and I will continue to make efforts to persuade my organization to fully transition to it, rather than using it for select programs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's a very accurate, and fairly comprehensive data system. There are never any errors in data, and the possibilities of its usage feel endless. Nothing our organization needs to track never feels impossible to create in the Bonterra Apricot system. #### Cons Some lengthy wait times between saving records before transitioning to the next page. Other than this minimal interference, there are no present issues I have. #### Reasons for switching to Bonterra Apricot Frequent errors of data in the ETO Software led to the change. --- ### Great product overall - Overall rating: 4/5 - Reviewer: Daniel A. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’ve had a great experience with apricot. Moving from doing the standard paper and chart documents to an all electronic database was a big move but it was fairly simple to learn and navigate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It’s very user friendly and organized. My Case Managers are able to document client interactions fast and efficiently. #### Cons Some bugs here and there every once in a while but they are fixed relatively quickly. It’s getting more expensive each year. Building reports can be confusing, but this might just be user error. Sometimes it’s not always clear how to build reports to get information you want. However, the reports I’ve built have worked well. #### Reasons for choosing Bonterra Apricot User friendly overall look and it seemed to be the better fit for what we needed --- ### Apricot 360 overview - Overall rating: 4/5 - Reviewer: Rita M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Having a system that allows our agency customize reports is wonderful. Our agency has struggled or years to report unduplicated data. Apricot 360 reports allow us to do that. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The customized data that we are able to gather from Apricot 360 is amazing! It is great to have the ability to customized fields to gather the information that we need. #### Cons Apricot 360 is an expensive system for a non-profit agency. The overall costs for this system is quite expensive when you only have 40 users. #### Reasons for choosing Bonterra Apricot Apricot 360 was able to do more with our data and reporting needs #### Reasons for switching to Bonterra Apricot Our other system was outdated. It was a privately developed system. --- ### Expensive platform that will leave you struggling to implement. - Overall rating: 1/5 - Reviewer: Heidi F. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered We chose to use Apricot after looking for a good platform to manage our clients and have an efficient way to process requests for our services. The platform is a lot to learn and the implementation process consists of meeting with a specialist for 1 hour each week for 4 weeks. The first 2 meetings are just getting an understanding of what the platform does and how it works. They promise to have an intake form and 2 reports for you at the end of the implementation. By the last meeting I have an intake form but it had not been tested in depth so that we could make sure it included all the information we needed for our system. This was not realized until after the last meeting and I was "shutoff" immediately the final meeting. I could not get a response by email on any of the questions I still had and how to make sure the intake form worked properly. I repeatedly had issues of the system requiring me to log out and log back in and when I tried to get support they offered no solution but to keep logging out and logging back in...this is now how a good system works! The system is set up with tiers of form which makes the platform very hard to easily understand and work properly. The implementation was not sufficient and left me with more questions than answers. The only time I was contacted after that was to make sure I paid them. This was the beginning of 2024 I have been struggling for a year to use this system. I have had issues with the system accepting international information and they have not been able to provide me with any workable solutions. I have asked via email on at least 6 occasions that I need to speak with someone at the company by phone to express all my concerns and to cancel my contract. I keep getting the same generic email in response saying I'm not allowed to cancel. At this point, I have no choice but to stop payment with my bank. I have also filed a complaint with the Texas Attorney General's office with this information. The price of this platform is very high considering there is no support. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I was hoping that it would be easy to use and help with efficiency but that was not the case. #### Cons The customer service is pretty much nonexistent unless you want to communicate via chat. #### Reasons for switching to Bonterra Apricot I wanted to feature of the intake form and the information going directly into the database. #### Vendor response Hi Heidi, we’re deeply concerned about your experience with Apricot and truly sorry for the frustration you’ve encountered. We appreciate you sharing this feedback, and we never want our customers to feel unsupported. While we’re unable to cancel your contract, we want to work with you to find solutions that make Apricot more manageable for your needs. We’d love the opportunity to work with you to address these challenges and find a path forward. Please feel free to reach out to me directly at kathleen.connelly@bonterratech.com at your convenience, and I’ll do everything I can to help. Your work is valuable, and we want to ensure you have the support you need. Looking forward to hearing from you, and again, I truly appreciate your feedback. Replied February 2025 --- ### Formerly Apricot - Overall rating: 5/5 - Reviewer: Yashica J. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good Experience these last 5 years as a Case Manger #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The efficiency of the application. The ability to maneuver the system with little to no help. #### Cons The delay with the internet sometimes can be aggravating however that isn't a Bonterra Case Managment #### Reasons for switching to Bonterra Apricot I am unsure. This would've come from upper management. --- ### great product, wished there would've been more guidance - Overall rating: 4/5 - Reviewer: Jessica H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros The flexibility of the different product within it and how they work together is helpful. #### Cons It was a difficult product to set up with little guidance. #### Reasons for choosing Bonterra Apricot Bloomerang did not offer everything that this did. --- ### Horrible Platform - Overall rating: 1/5 - Reviewer: Vanessa P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered I have been having issues with this system since we began using it in 2021. We never got to a place where we could fully function on our own. It always required the use of their staff. Every time I would reach out to the company for issues, their solution was always us having to pay for an upgrade or more training. I have done the upgrades and the additional training and paid for it, yet we still are not able to operate the system effectively. The system is NOT user friendly and customer service is horrific. Their version of customer services is to up sale us into something else that we don't need. I want to cancel my subscription to this platform before the end of the contracted date but they lock you into a long contract and continue to take your money without proper support. I believe you they provided false advertisement and quite frankly do not value the customer. I have tried multiple times to cancel and get support from [sensitive content hidden] who said she has sent this information to her higher ups, but to date I have not heard from any managers or supervisors. They should be embarrassed at the type of service you provide to people. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros N/a. We couldn't get it to function for us the way we needed it to. Not user friendly. #### Cons The system is not customizable or user friendly. #### Reasons for choosing Bonterra Apricot Seemed like a better option. Now I am trying to cancel and go back to Salesforce conversations. #### Reasons for switching to Bonterra Apricot Needed something more sophisticated. #### Vendor response Hi Vanessa, thank you for your candid feedback. I sincerely apologize that we've fallen short of providing the customization and support you need. We take your concerns about usability, training costs, and contract issues very seriously. Please email diana.may@bonterratech.com so our director of customer success can personally discuss your situation and find solutions that work for your organization. Your mission is too important for these challenges to continue. We're committed to making this right and appreciate you bringing these issues to our attention. Replied November 2024 --- ### Flexible and configurable if you have the data and form design skills - Overall rating: 4/5 - Reviewer: Bill P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Apricot Social Solutions has been very good - especially their support department. Having just-in-time support available via Chat has been a big part of why the system works for us. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros What I like the most about Apricot is that I can design my forms as I see fit, without writing any code. #### Cons The features that could be improved include some aspects of reporting, as well as control over font sizes and form layouts. #### Reasons for choosing Bonterra Apricot Apricot enjoys a better market position and larger user base due to the dominance of Social Solution’s ETO platform. Also, integration and commonality with STRIVE and the larger user base. #### Vendor response Hi Bill, thank you for your review! We're glad to hear that our case management software's flexibility, configurability, and reliable support are serving you well. It's great that you find our form design helpful for better data control. We also appreciate your feedback on the reporting and font size features. We're always looking to improve our product, and your input is valuable. Thanks again for your review, and we're here to continue supporting your needs. Replied September 2023 --- ### Voilent interrupter - Overall rating: 4/5 - Reviewer: Antonio S. - Verified reviewer: Yes - Industry: Human Resources - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Just day to day meditations and logs to store information #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like being able to store our data in system #### Cons I have no problem at at all thank for apricot --- ### Case Management System - Overall rating: 5/5 - Reviewer: Amanda D. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have had a great experience with this system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about the case management system is it has a lot of drop-down options when putting in the services provided. #### Cons The con is when I open up a client file, and I want to go back, it will take me to the first page of the client roster when the client file I opened up was on the 4th page. --- ### Nothing like Bonterra - Overall rating: 5/5 - Reviewer: Jesus P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Yeah, very informative and patience, providing the wright information #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Because they care about the clients they receive and they give their all #### Cons I don’t see nothing that I don’t like about them --- ### Program Specialist - Overall rating: 5/5 - Reviewer: Tracey B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I really like this product, and the different set-up features it offers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product really allows you to capture your data. #### Cons Not really sure yet. I just recently started using this product. --- ### Well organized and Insightful Experience - Overall rating: 5/5 - Reviewer: Rosa G. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The sessions were incredibly informative, and well-organized .Every topic was right on point , making it easy to follow and highly valuable .. I always walk away with a clear understanding and practical insights . Highly recommend! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very informative , very organized. Topics right on point , covered exactly what I needed ! #### Cons I have but experienced anything which I do not like .. --- ### Case Managers love apricot! - Overall rating: 5/5 - Reviewer: Max K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very useful tool for case management/peer work. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros How much it simplifies case notes. How easy it makes understanding the overall picture of a client across programs. #### Cons Wish there was an easy route to a general blank document/template that could be saved as a native document. --- ### My honest review - Overall rating: 4/5 - Reviewer: Thomas T. - Verified reviewer: Yes - Industry: Gambling & Casinos - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Once I completed the needed update on my laptop my overall experience was great. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of use. Very simple and user friendly. #### Cons Honestly, I thought there was a technical issue at one point but discovered later that this was due to the computer I was using being in need of an update that was preventing me from saving my progress. --- ### Great work tool - Overall rating: 5/5 - Reviewer: Lissette R. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is very easy to use and follow up and keep records #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly, have all the information needed #### Cons Need a checkmark beside each worked case to identify that is already reviewd #### Vendor response Lissette, thank you for your fantastic feedback on Bonterra! We're thrilled to hear you find our tool user-friendly and comprehensive for your needs. Your suggestion about adding a checkmark for reviewed cases has been shared with our Product team - we're always looking for ways to make our platform even more efficient for changemakers like you. Replied September 2024 --- ### Very good Resident/Client management software. - Overall rating: 4/5 - Reviewer: Debbie D. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We needed software we could use as a client tracking and reporting devise but also the amount of information is not conducive to the regular HMIS data system so Apricot answered those needs for us as we could design and input all we needed to track as those needs grew. It's flexibility and ease of use really is a blessing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of entry, tracking of those entries and reporting on that data. Our Chief IT was able to answer all our needs, and then some, and continues to adjust the program as we have grown and moved forward. Our only issue is with the data collection from the property management companies we provide services for and their willingness to share their data!! #### Cons Maybe it's the ease and flexibility of it, which is good and bad, the good above is also a bad because we have added and added and now, we need to pare it down as it's become b=very confusing to our new users. That's on us though not the program! #### Reasons for switching to Bonterra Apricot Grace was an HMIS and fixed in place. We bought it from a non-profit who did homeless housing, and the reporting capabilities were limited and not what our independent senior population required. The flexibility and support offered at the onset were great and we continue to learn from it and explore design options and reductions and redesigns all the time. --- ### Administration is key to successful use of Apricot - Overall rating: 5/5 - Reviewer: Christine H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Of course transitioning to Apricot as an electronic system was a learning curve for the whole agency, but with proper training and a little time it became a smooth process overall. I use Apricot on a daily basis and generally find it user friendly and easy to use. Using Apricot has given our office the ability to cut back on maintaining physical client records aside from the necessary information we still collect on paper. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Our Apricot Administrator [sensitive content hidden] has been able to tailor aspects of Apricot for our agency needs so that we can do our day to day work smoothly and efficiently. I really like the way she was able to personalize Apricot for our agency use. #### Cons There are times when Apricot is running really slow or will put up a weird error message that can be frustrating. Also when I need to take a phone call and the session times out re-inputting the info can be a pain. #### Reasons for switching to Bonterra Apricot Our previous system was very old, basic and hard to pull critical information/data from. --- ### 2023 NLC Reponse - Overall rating: 4/5 - Reviewer: Danelle V. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The case management feature and the ease of ability to use the software for our staff is what I like most about it. #### Cons The price of the different levels of software purchases. We have hired an outside consultant to work with us to get Apricot to where we need it to be at a much cheaper cost, and have accomplished a whole lot more. #### Reasons for choosing Bonterra Apricot We weren't given a choice on what software due to grant funding we received. However, we were able to find a local consultant who has been able to help get our database to where we need it to be. #### Vendor response Hi Danelle, Thank you for your valuable feedback on Apricot Social Solutions. We're thrilled to hear the case management feature and software usability are beneficial for your staff. We will pass your feedback about software levels to our product team. It's great to know that your case management software is easy to use and the database is where you need it to be. Thank you for all you do to make the world a better place. Replied September 2023 --- ### No case management software is perfect, but this is the best I've used - Overall rating: 4/5 - Reviewer: BRAD H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used a lot of case management/clinical software systems, BCM/Apricot has been my favorite. There's always a tradeoff between automation and customizability with such systems, and Bonterra Case Management has the best balance between the two. Building forms and reports is easy, and the tech support is super. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy built-in reporting interface, and really responsive tech support #### Cons Not enough training is included (meaning at no additional cost), and, while tech support is great, other contacts like the account manager are less helpful and turn over often ## More reviews [Next reviews](https://www.softwareadvice.com/nonprofit/apricot-profile/reviews/?page=2) --- Bonterra Apricot Reviews, Pros and Cons - 2026 Software Advice