Apricot software


21 reviews(4.0/5)
21 reviews(4.0/5)

Apricot is a cloud-based case management solution designed specifically for nonprofits to manage donations, volunteers and events. It helps to streamline data collection and reporting for non-profit organizations and allows them to focus on client management and social service outcomes. Apricot for Funders includes applications specifically for grants and scholarships.

Apricot delivers functionality to manage client, donor, volunteer tracking and outcomes. Some features offered within the platform include customizable data collection forms, unique workflows, security settings, customizable dashboards bulletins, attendance registration, management reports, electronic signatures and document storage. The reporting platform is equipped with dynamic charts and graphs and allows users to create and share reports within and outside the organization.

Apricot is HIPAA compliant for health and human services and FERPA compliant to support schools and universities. The solution is also suitable for large national organizations such as faith-based initiatives, housing authorities, educational institutions, and workforce training initiatives.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 2000

21 Reviews of Apricot

Showing 1 - 20 of 21

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  • John from Treadwell LLC

    Number of employees: 2-10 employees

    September 2018

    Just Switched to Apricot. Love It So Far

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Worked on another product for a long long time (which is also very good and powerful). Moved over to Apricot recently, and have been very pleased. It's not quite as powerful as the other product, but it's more user-friendly, and also a lot less expensive.

    Pros

    Simple-to-understand form structure. They use a "Folder" concept to help you understand how the data is organized. Easy to link data from one folder to another. The form builder has a lot of simple but powerful features (like automated "Other" fields). The report engine is simple enough for most modestly tech savvy folk. And probably my favorite is the security controls...you can build security sets that inherit from other security sets. Saves a lot of time.

    Cons

    There's a lot of whitespace that seems unnecessary. Means you might have to scroll a while. Reporting/exporting data is good, but not quite as powerful as some other products.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Michele from Cardinal Ritter Senior Services

    Specialty: Other

    Number of employees: 501-1,000 employees

    July 2018

    Apricot User Review

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    This software is highly functional and affordable for the value it has to offer. You can select different software package depending on your non-profit needs. Very user friendly

    Cons

    When first getting this software there is a lot of setting up and creating forms which does request a lot of alternation and time commitment.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    July 2018

    Apricot is a simplified, customized, and user-friendly software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I'm holding out hope that we just haven't been properly trained on how to access its full functionality and that it does work as demonstrated. If this is the case, it allows those that are visual to see summary data easily in charts and graphs on their dashboard, but for data geeks like myself, we can open the full spreadsheet of data that generates the graph or pie chart. This duality makes it user-friendly to all types of users.

    Pros

    The fact that it is customized and can provide daily dashboards to easily see progress towards goals. You can also set individual access permissions.

    Cons

    Our current setup seems to be more difficult to generate reports than what was demonstrated prior to purchase. However, the product changed hands to Social Solutions from CTK Technologies just weeks prior to us signing the contract. I'm not sure if Social Solutions has changed the functionality or if we have just not been properly trained on its functions.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Social Solutions, Community TechKnowledge, Inc. (CTK)

    August 2018

    Hi there! Since the CTK-Social Solutions acquisition, we've done a lot to revamp our resources for clients. Feel free to reach out to either me, your account manager, or the Customer Success Team for guidance on training materials and to get all your questions answered!

  • Nick from Rebecca Bender Initiative

    Specialty: Faith-Based Ministries

    Number of employees: 2-10 employees

    June 2018

    Great Tool to track clients and students

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Best tool we've found in the 4 years of running our school

    Pros

    Very thorough product with a great deal amount of functions. We have an online school and need to capture a lot of data for the students that enroll. The type of school we have demands we have constant interaction with them. This is tool has allowed us to create customized forms to enroll and track to our needs. We can also have online enrollments automatically create records we have embed into our website. Their library of information is extremely helpful and valuable. Also you can purchase an import tool to allow you to import from your present data into Apricot.

    Cons

    It's very robust and requires learning but not as difficult as Salesforce which is why we chose this. However, be prepared to take time to learn and take advantage of live chats with customer support.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Stacy from CRSS

    Specialty: Healthcare & Hospitals

    Number of employees: 201-500 employees

    March 2018

    Amazing Tool For Harnessing Data and Extracting Reports

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love that you essentially build every field to be accessible as a report parameter for future extraction.

    Cons

    It can be a little overwhelming if you do not know what you want from your data on the back end. With so much customization, you can get in over your head if you are not thinking ahead.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • priscilla from Victims of Violence

    Specialty: Governments

    Number of employees: 201-500 employees

    February 2018

    I am still getting use to the software. It is hard to go in and edit the form.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Overall, the software comes highly recommended and I will recommend it to other sister companies.

    Pros

    It gives reports of all services rendered to the population we service. It a convenient was to keep track of all of the files. We can go paperless.

    Cons

    Only the administrator is allowed to see everything beyond the page being worked on. More than one user should be allowed to see everything.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Laura from GrantLinkX

    Specialty: Human Services

    Number of employees: 2-10 employees

    November 2017

    Excellent tracking software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall great program!! Worth purchasing and using.

    Pros

    This software is an easy to understand and is a great help in order to track and input the individuals and groups you serve. It is easy to input individuals information and look up the information stored in the future.

    Cons

    Apricot is a software we have mainly used for tracking those we served and volunteers. We have not found the software to be an easy software to use for donors or tracking of finances.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Lesley from AIM

    September 2017

    Apricot has provided a great way to keep up with case management while collecting data.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love that I can access Apricot from any computer! It is great to pull reports and gather data so quickly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Social Solutions, Community TechKnowledge, Inc. (CTK)

    August 2018

    Thanks for the review, Lesley! Let us know if there's ever anything we can do to help you further your mission!

  • Erin from Mary's Home

    Specialty: Faith-Based Ministries

    Number of employees: 2-10 employees

    June 2017

    Great Program- Poor Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use. The program allows you to measure outcomes easily, which is helpful to provide to donors.

    Cons

    It took a lot of time to set up out soft ware program, specifically for our organization. There is little customer support for this process.

  • Stacy from Act Now Foundation

    Specialty: Philanthropic Foundations

    Number of employees: 2-10 employees

    June 2017

    Apricot Essentials

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It has been a pleasure working with Apricot. If you are a small organization moving from Access or Excel, this is an affordable good first step. No in house techie required! Basic database knowledge is very useful for implementation but not required.

    Pros

    Ease of Form Customization
    Reporting
    Look and Feel
    Customer Service is amazing
    Chat Help informative and available
    Value for Cost

    Cons

    No Mass Emailing Capability
    Data Upload Capability Charge is for the Duration of Contract. You cannot turn on and off
    Training is all online / self taught unless you pay

  • Jennifer from Depression and Bipolar Support Alliance Greater Houston

    Number of employees: 11-50 employees

    May 2017

    Great product and easy to customize.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This helped us take our organization to the next level since we can now track and report data on our program.

    Pros

    My favorite thing about this product is the ability to customize and build your own system. We had to move from a dead Access database but needed something affordable that we could customize. We purchased this product to manage our program outcomes but since it is so easy to customize we have expanded the use of the product to other areas. Customer service is incredible, the best I have experienced with a software company. They respond promptly and help to explain and resolve your problem. The customer service cost is included in the cost of the software so you don't have to decide how bad your problem is...you can reach out for help to minimize any disruption to your business. Finally, they are constantly upgrading their system which is free for the user. They ask for improvement ideas and often times implement them after which everyone receives the upgrade. I highly recommend their product!

    Cons

    I really cannot think of anything I do not like about the software. Maybe that it works the best in Google Chrome and I prefer to use Firefox. The use of the software is accessible from any browser but the programmers prefer Chrome so that is where you get the best user experience.

    Review Source: Capterra

    Response: Social Solutions, Community TechKnowledge, Inc. (CTK)

    May 2017

    Thank you for the great feedback! We are thrilled that you are happy and are committed to continuing to exceed your expectations. It's why we love what we do!

  • Wendy from Hope Happens

    Specialty: Other

    Number of employees: 2-10 employees

    April 2017

    Apricot was less than peachy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It was just 'ok'. There are so many things they can do differently to make it a much better, smoother running product!

  • Rick J. from Veterans 360 Inc.

    Number of employees: 2-10 employees

    March 2017

    I WAS A CUSTOMER - MY BAD

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am sure they will be in touch now - 40 days outreach through their process to get support to either cancel or postpone use of the account and nothing. Service was terrible on day one unless it was to "close the deal" so I should have known better. Now over a year later and $+ nothing has changed.

    Pros

    Not much.

    Cons

    Service is non-existent unless to get your donors hard earned money.

    Review Source: Capterra
  • Amanda from Restore NYC

    Specialty: Philanthropic Foundations

    Number of employees: 11-50 employees

    March 2017

    Unsatisfactory experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our organization has been working with Apricot for a little over a year, and we've had a number of significant challenges with the billing department and account management. Response times are a month or longer, many employees connect with me with inconsistent information (and weeks after I've requested), and when I ask to speak with management as my concerns have not been addressed, I get no response (I get the sense they do not deal well with complaints). Our experience has been deeply disappointing, and I would not recommend purchasing this product unless these client relations problems get fixed.

    Pros

    Customer service is very responsive (in comparison to billing and account management). We've been happy with the responsiveness of the customer service team.

    Cons

    The primary cons are around how billing and our account manager has interacted with us. They are not responsive - it has greatly delayed our team.

  • Derrick from Community Action Network

    October 2016

    Social Solutions' is Skyrocketing Apricot Pricing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    In using Apricot (under its previous owner CTK) for years, we couldn't have said enough wonderful things about it. It was affordable, flexible, and robust in its capability. Furthermore, customer service was top notch and had quick response rates. Unfortunately since Social Solutions has bought out CTK, it has fallen apart in several ways. First, the system has never been this unstable. We've had about a dozen service interruptions in the past 2 months (records not being searchable, secure web forms crashed, system lag and/or downtime, etc.). Although frustrating, this was digestible and perhaps the transition would work itself out. We recently learned that this isn't the only problem. As it turns out, Social Solutions has now quadrupled its pricing model and so a system that used to cost about $6000 under CTK is now well over $20,000 under Social Solutions. The system hasn't really changed and so there hasn't been a tripling in the quality of service, which in fact quality of service has gone down since the transition. On top of all of this, existing subscribers prior to the transition will be hit with a 10% increase in their contracts year over year until it reaches their current pricing model. Needless to say, Social Solutions took a wonderful product and drove it into the ground!

    Review Source: Capterra
  • April from NewView Oklahoma

    Specialty: Healthcare & Hospitals

    July 2016

    Exception product for funding but not great for what we use it for.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Not much except for the funding aspect. I like the ease of creating reports.

    Cons

    Not knowing where we are with issues that are in development for fixing problems.

  • Mytch from KP

    Specialty: Healthcare & Hospitals

    February 2015

    Review of Apricot

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Quality products that are easy to use. Reliable also.

    Cons

    Expensive to purchase their products considering their costs.

  • Rick from mrk industries

    Specialty: Healthcare & Hospitals

    February 2015

    easy to use and very friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Easy to use and very friendly, great application and integrates well with other applications.

    Cons

    Very expensive and doesn't upgrade constantly. It can also be slow at times.

  • Eugene from BCM

    Specialty: Other

    February 2015

    The Apricot Business

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The best customer service in the field and above the field.

    Cons

    None - because it is the best customer service in the field.

  • Christy from National Aviation Consortium -WATC

    February 2014

    Excellet Adaptable System

    Ease-of-use
    Quality
    Support

    We utilize Apricot to collet data for the students, employers and partners from five states in our grant project. Over all Apricot has been very easy to roll out to staff, use day to day for staff, have student access from remote locations and build data reports. We are more limited by our thinking of the possible uses of the system, than the system itself. Pros: You do not need to be a programmer to set up data tracking forms or reports. You can easily make changes/ additions on your own. The build/ roll out process worked quickly and efficiently we were up and running in about 3 months. Online training for staff is beneficial. Customer service is quick to respond when issues are submitted. Having the capability to build graphics and bulletins on the fly is great for communicating importance/ sense of urgency with the data and goals. CTK is very open to listening and responding to requests for enhancements to the product. Trainings offered at CTK for all users is an effective way to realize additional uses for Apricot. The ability to import and export massive amounts of data allows for ease of use when sharing data in federal reporting requirements. Cons: You cannot use your own branding colors in the graphs or on the site itself- you do have to export the data to use the colors you want in charts etc. You do need Chrome/Firefox to use the system- several of our colleges have been internet explorer only users which has required instiutinal changes.

    Review Source: Capterra
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