# Bonterra Apricot Software Reviews, Demo & Pricing - 2026 > Review of Bonterra Apricot Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/nonprofit/apricot-profile --- [Home](https://www.softwareadvice.com/) / [Nonprofit Software](https://www.softwareadvice.com/category/4280-nonprofit/) / Bonterra Apricot Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/nonprofit/apricot-profile/reviews/)[Alternatives](https://www.softwareadvice.com/nonprofit/apricot-profile/alternatives/) # Bonterra Apricot 2026: Benefits, Features & Pricing Wondering if Bonterra Apricot is right for your organization? Our Nonprofit Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Bonterra Apricot 4.2 [(226)](https://www.softwareadvice.com/nonprofit/apricot-profile/reviews/) Pricing Pricing available upon request ### About Bonterra Apricot Bonterra Case Management is a cloud-based case management solution designed specifically for nonprofits to manage donations, volunteers and events. It helps to streamline data collection and reporting for non-profit organizations and allows them to focus on client management and social service outcomes. Bonterra Case Management for Funders includes applications specifically for grants and scholarships. Bonterra Case Management delivers functionality to manage client, donor, volunteer tracking and outcomes. Some features offered within the platform include customizable data collection forms, unique workflows, security settings, customizable dashboards bulletins, attendance registration, management reports, electronic signatures and document storage. The reporting platform is equipped with dynamic charts and graphs and allows users to create and share reports within and outside the organization. Bonterra Case Management is HIPAA compliant for health and human services and FERPA compliant to support schools and universities. The solution is also suitable for large national organizations such as faith-based initiatives, housing authorities, educational institutions, and workforce tra... ining initiatives. Learn more at www.bonterratech.com. Wondering if Bonterra Apricot is right for your organization? Our Nonprofit Software selection experts can help you in 15 minutes or less. ## Bonterra Apricot User Interface ## Popular Bonterra Apricot Alternatives Main Product Bonterra Apricot 4.2 [(226)](https://www.softwareadvice.com/nonprofit/apricot-profile/reviews/) Ratings Breakdown - 4.17Ease of use - 3.92Value for money - 4.06Customer support - 4.09Functionality Pricing Available upon request Get Price Alternative Product [Givebutter](https://www.softwareadvice.com/nonprofit/givebutter-profile/) 4.8 [(872)](https://www.softwareadvice.com/nonprofit/givebutter-profile/reviews/) Ratings Breakdown - 4.73Ease of use - 4.82Value for money - 4.74Customer support - 4.49Functionality Pricing Available upon request Get Price Alternative Product [Donorbox](https://www.softwareadvice.com/nonprofit/donorbox-profile/) 4.8 [(625)](https://www.softwareadvice.com/nonprofit/donorbox-profile/reviews/) Ratings Breakdown - 4.75Ease of use - 4.61Value for money - 4.71Customer support - 4.61Functionality Pricing Starting at $150.00 per month Get Price Alternative Product [DonorPerfect](https://www.softwareadvice.com/nonprofit/donorperfect-profile/) 4.5 [(1436)](https://www.softwareadvice.com/nonprofit/donorperfect-profile/reviews/) Ratings Breakdown - 4.34Ease of use - 4.52Value for money - 4.76Customer support - 4.34Functionality Pricing Starting at $119.00 per month Get Price Alternative Product [Zeffy](https://www.softwareadvice.com/nonprofit/simplyk-profile/) 4.8 [(482)](https://www.softwareadvice.com/nonprofit/simplyk-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.95Value for money - 4.86Customer support - 4.56Functionality Pricing Available upon request Get Price Alternative Product [Bonterra Network for Good](https://www.softwareadvice.com/nonprofit/network-for-good-profile/) 4.6 [(937)](https://www.softwareadvice.com/nonprofit/network-for-good-profile/reviews/) Ratings Breakdown - 4.41Ease of use - 4.44Value for money - 4.60Customer support - 4.38Functionality Pricing Available upon request Get Price ## Bonterra Apricot Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Fundamentals Pricing available upon request Plan includes: - Best Practice Template Library - Customizable Forms - Mobile Compatibility - Create Custom Reports - Data Import and Export Professional Pricing available upon request Plan includes: - Custom, conditional forms & fields - Workflow Automation - Client Portal - Communication Tools - Sandbox Environment - Calendar Integrations Enterprise Pricing available upon request Plan includes: - Advanced Reporting & Analytics - Attendance Monitoring - Appointment Scheduling - Single Sign On - Data Integrations Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Bonterra Apricot Features - Popular features found in Nonprofit Accounting Campaign Management CRM Customizable Forms Donor Management Electronic Payments Event Management Fundraising Management Grant Management Membership Management Registration Management Volunteer Management - More features of Bonterra Apricot Access Controls/Permissions Activity Dashboard Activity Tracking Ad hoc Reporting Administrative Reporting Alerts/Escalation Alerts/Notifications API Appointment Management Assessment Management Attendance Management Calendar Management Case Management Case Notes Client Management Client Portal Collaboration Tools Communication Management Compliance Management Contact Database Contact Management Customizable Fields Customizable Reports Customizable Templates Dashboard Creation Data Collection Data Import/Export Document Management Document Storage Document Templates Drag & Drop Electronic Signature Email Alerts Event Scheduling Forms Management For Nonprofits Goal Setting/Tracking HIPAA Compliant Member Database Mobile Access Multi-Location Program Management Progress Reports Progress Tracking Real-Time Analytics Real-Time Reporting Records Management Referral Management Referral Tracking Reminders Reporting/Analytics Reporting & Statistics Role-Based Permissions Scheduling Self Service Portal SSL Security Task Management Task Scheduling Time Tracking Training Management Workflow Management ## Bonterra Apricot User Reviews Overall Rating 4.2 Ratings Breakdown 5 49% 4 37% 3 8% 2 3% 1 4% Secondary Ratings Ease of Use 4.2 Value for money 3.9 Customer support 4.1 Functionality 4.1 JV Jacquelyn V. Verified reviewer Non-Profit Organization Management 1001-5000 employees Used daily for less than 2 years Reviewed June 2025 Case Managing and Data Management With Ease 5 I have been very pleased with this tool, and have found that managing my caseload is a much more comprehensive and manageable task because of Bonterra Apricot. Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: The ease of the process by which forms are created and adjusted is refreshing. This has allowed us to keep all of our client's information and programming details in one place. Cons: I haven't yet found that I disliked any given feature offered by Bonterra Apricot. There have been additions that were needed, but implementing these adjustments has been simple at the administrative level. Read More AW Alexsander W. Verified reviewer Civic & Social Organization 11-50 employees Used daily for more than 2 years Reviewed April 2026 Rags to Riches 4 When I first became an administrator for Apricot I was thoroughly unimpressed with the platform. It was riddled with defects and inefficient structures. However, that was when the product was a Social Solutions software. Since Bonterra has acquired the platform and run a series of much needed updates and added features, I think Apricot is just as comparable of a product as some of the CRM pillars such as Salesforce. Its a good product and keeps getting better. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 3 Functionality Pros: The scaleability and forgiveness of the platform. It can grow with your organization and corrections can be made. For example, when we first started using Apricot our program structure was much different then it is today. We expanded our department and shifted the general structure of them. It was easy to adjust the backend of Apricot to ensure client privacy and still ensure our staff had access to all the relevant data they needed to do good work. Cons: The native reporting is fairly weak and limited. Apricot has some very powerful reporting add ons like Results Reporting and ImpactHub, but most users can't access that information. For example, I wanted to build a report that showed if a client had been marked as attending a program, but didn't have an enrollment for that program and it was impossible from my end. Our absolutely amazing ASC was able to build the report for us since she has access to custom expressions, but its not sustainable in the long run. Reasons for choosing Bonterra Apricot Our Bonterra team negotiated reduced competitive pricing and advocated for additional features which ultimately kept us with Apricot. Read More CF Colyn F. Verified reviewer Non-Profit Organization Management 1001-5000 employees Used daily for less than 2 years Review source Reviewed August 2025 Case Manager 3 I think its a good product with room to grow , like any product. It seems as if the system is made to be built as a base and then customized to the client. With that there could be more feature options for even better work flow. Ratings Breakdown 3 Ease of use 3 Value for money 3 Customer support 2 Functionality Pros: The interface is user friendly and customizable to the organization. It does well to ensure how one log's in and closes other sessions to ensure ease of use. It has a good system on how to send an IT ticket when there are bugs and it is good at letting users know when updates or fixes are being performed. The client management allows to build documents in a manner that flows well and offer great data as far as when updates and files were managed. Cons: That code is not as intuitive as it could. For example when information may be listed more than once it should allow for a prompt to ask 'are you updated this for XX document too.' It could also send out 'outage' reports to all users rather than just a lead source to help eliminate excessive reporting. Again a code could identify a series of reports a text box could pop up asking if the user would like to continue with the report as it has already been reported xx times by others. Overall, the intuitive nature could be better. With not knowing if this is inhibited by the customizable features but it would be helpful for greater flow working within the system . Also, an app! Two factor could be applied , this would just be very helpful for those that use the system on the go. And maybe a scan to client for archive featuring, for this company in particular they have a lot of hard copy files that would be best served having a digital copy as well for easier reference. Read More VR Verified Reviewer Non-Profit Organization Management 1001-5000 employees Used daily for less than 2 years Review source Reviewed March 2026 Case Management Made Simple 5 I have always found Apricot to be a fantastic means of tracking client outcomes and experiences as well as attendance, demographics, goals, referrals and associated contacts relevant to their care plans. Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: Client management, data analytics, security, document storage, information access are all areas where Apricot is number one in comparison with competitors. Cons: When adding a note, or even a document the items are listed in chronological order of the date and time that they were added or edited. Thus, when adding a document that is back-dated, or editing the submission of older entries....the order of the data becomes disorganized. Reasons for switching to Bonterra Apricot The overall functionality of Apricot was better suited to the needs of our company and managing services for the clients we serve. Read More MS Michaela S. Verified reviewer Individual & Family Services 501-1000 employees Used daily for more than 2 years Reviewed June 2025 Apricot360 is a Great Case Management Software 4 Overall I give this webapp a 4.5/5. In general, it does a great job with customized templates and supporting a wide-array of diverse case management workflows (DV and SV Services, Workforce Services, Utility and Rental Assistance, Shelters, etc.). The Tier1 and Tier2 support is very good as well, best for those who need more support than can be done in-house. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: I have been an Apricot admin for my organization for years now. There are two perspectives to consider: What admins like and what front-end users like. For us, the admins, we really like how easy it is to build and customize a template (form). A lot of rapid dev environments can be limiting, but Apricot does have a ton of options. Most often if there is something you need, higher complexity wise (sql back-end functionality), the ASC's are a great resource for that or can connect you to a Bonterra developer for more support. For the front-end users, the main aspects of Apricot they enjoy is the ease of data entry. Most, if not all, of the programs we have implemented onto Apricot reported to us a significant decrease in documentation time and that it was relatively easy-going to integrate in their day-to-day workflows. Now they spend more time with clients and less on paperwork. Cons: Universally (users and admins alike) wish that Apricot Native reporting was a bit more robust without us having to use Results Reporting, or in our case, do report building in-house with SSRS. Native reporting is great for users because of the ability to click into a record from a report, as well as having it ALL in one application without the need to have the report stored in a separate warehouse. We opted for the SQL route because it is easier to build queries and deploy reports than to learn and struggle with Results Reporting. Reasons for choosing Bonterra Apricot The ability to create households and track data at that level, the ease of use and customization. The price however is much different (Apricot is almost 10 times as much as eR for licenses). Read More RC Robert C. Verified reviewer Non-Profit Organization Management 11-50 employees Used daily for more than 2 years Reviewed June 2025 5 Star Product - HIGHLY RECOMMEND 5 10/10. The Bonterra Apricot System is always positive and I will continue to make efforts to persuade my organization to fully transition to it, rather than using it for select programs. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It's a very accurate, and fairly comprehensive data system. There are never any errors in data, and the possibilities of its usage feel endless. Nothing our organization needs to track never feels impossible to create in the Bonterra Apricot system. Cons: Some lengthy wait times between saving records before transitioning to the next page. Other than this minimal interference, there are no present issues I have. Reasons for switching to Bonterra Apricot Frequent errors of data in the ETO Software led to the change. Read More DA Daniel A. Verified reviewer Non-Profit Organization Management 2-10 employees Used daily for more than 2 years Reviewed June 2025 Great product overall 4 I’ve had a great experience with apricot. Moving from doing the standard paper and chart documents to an all electronic database was a big move but it was fairly simple to learn and navigate. Ratings Breakdown 5 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: It’s very user friendly and organized. My Case Managers are able to document client interactions fast and efficiently. Cons: Some bugs here and there every once in a while but they are fixed relatively quickly. It’s getting more expensive each year. Building reports can be confusing, but this might just be user error. Sometimes it’s not always clear how to build reports to get information you want. However, the reports I’ve built have worked well. Reasons for choosing Bonterra Apricot User friendly overall look and it seemed to be the better fit for what we needed Read More HF Heidi F. Verified reviewer Non-Profit Organization Management 2-10 employees Used daily for less than 2 years Review source Reviewed February 2025 Expensive platform that will leave you struggling to implement. 1 We chose to use Apricot after looking for a good platform to manage our clients and have an efficient way to process requests for our services. The platform is a lot to learn and the implementation process consists of meeting with a specialist for 1 hour each week for 4 weeks. The first 2 meetings are just getting an understanding of what the platform does and how it works. They promise to have an intake form and 2 reports for you at the end of the implementation. By the last meeting I have an intake form but it had not been tested in depth so that we could make sure it included all the information we needed for our system. This was not realized until after the last meeting and I was "shutoff" immediately the final meeting. I could not get a response by email on any of the questions I still had and how to make sure the intake form worked properly. I repeatedly had issues of the system requiring me to log out and log back in and when I tried to get support they offered no solution but to keep logging out and logging back in...this is now how a good system works! The system is set up with tiers of form which makes the platform very hard to easily understand and work properly. The implementation was not sufficient and left me with more questions than answers. The only time I was contacted after that was to make sure I paid them. This was the beginning of 2024 I have been struggling for a year to use this system. I have had issues with the system accepting international information and they have not been able to provide me with any workable solutions. I have asked via email on at least 6 occasions that I need to speak with someone at the company by phone to express all my concerns and to cancel my contract. I keep getting the same generic email in response saying I'm not allowed to cancel. At this point, I have no choice but to stop payment with my bank. I have also filed a complaint with the Texas Attorney General's office with this information. The price of this platform is very high considering there is no support. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: I was hoping that it would be easy to use and help with efficiency but that was not the case. Cons: The customer service is pretty much nonexistent unless you want to communicate via chat. Reasons for switching to Bonterra Apricot I wanted to feature of the intake form and the information going directly into the database. Vendor Response Hi Heidi, we’re deeply concerned about your experience with Apricot and truly sorry for the frustration you’ve encountered. We appreciate you sharing this feedback, and we never want our customers to feel unsupported. While we’re unable to cancel your contract, we want to work with you to find solutions that make Apricot more manageable for your needs. We’d love the opportunity to work with you to address these challenges and find a path forward. Please feel free to reach out to me directly at kathleen.connelly@bonterratech.com at your convenience, and I’ll do everything I can to help. Your work is valuable, and we want to ensure you have the support you need. Looking forward to hearing from you, and again, I truly appreciate your feedback. Replied February 2025 Read More RM Rita M. Verified reviewer Non-Profit Organization Management 51-200 employees Used weekly for less than 2 years Reviewed June 2025 Apricot 360 overview 4 Having a system that allows our agency customize reports is wonderful. Our agency has struggled or years to report unduplicated data. Apricot 360 reports allow us to do that. Ratings Breakdown 4 Ease of use 3 Value for money 3 Customer support 5 Functionality Pros: The customized data that we are able to gather from Apricot 360 is amazing! It is great to have the ability to customized fields to gather the information that we need. Cons: Apricot 360 is an expensive system for a non-profit agency. The overall costs for this system is quite expensive when you only have 40 users. Reasons for choosing Bonterra Apricot Apricot 360 was able to do more with our data and reporting needs Reasons for switching to Bonterra Apricot Our other system was outdated. It was a privately developed system. Read More YJ Yashica J. Verified reviewer Non-Profit Organization Management 11-50 employees Used daily for more than 2 years Reviewed February 2025 Formerly Apricot 5 Good Experience these last 5 years as a Case Manger Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The efficiency of the application. The ability to maneuver the system with little to no help. Cons: The delay with the internet sometimes can be aggravating however that isn't a Bonterra Case Managment Reasons for switching to Bonterra Apricot I am unsure. This would've come from upper management. Read More Showing 1 - 10 of 226 Reviews [See All Reviews](https://www.softwareadvice.com/nonprofit/apricot-profile/reviews/) ## Bonterra Apricot Popular Comparisons [Givebutter vs Bonterra Apricot](https://www.softwareadvice.com/nonprofit/apricot-profile/vs/givebutter/)[Donorbox vs Bonterra Apricot](https://www.softwareadvice.com/nonprofit/apricot-profile/vs/donorbox/)[DonorPerfect vs Bonterra Apricot](https://www.softwareadvice.com/nonprofit/apricot-profile/vs/donorperfect/)[Zeffy vs Bonterra Apricot](https://www.softwareadvice.com/nonprofit/apricot-profile/vs/simplyk/)[Neon CRM vs Bonterra Apricot](https://www.softwareadvice.com/nonprofit/apricot-profile/vs/neoncrm/)[CharityTracker vs Bonterra Apricot](https://www.softwareadvice.com/nonprofit/apricot-profile/vs/charitytracker/)[CaseWorthy vs Bonterra Apricot](https://www.softwareadvice.com/nonprofit/apricot-profile/vs/caseworthy/) [Compare All Alternatives](https://www.softwareadvice.com/nonprofit/apricot-profile/alternatives/) ## Other Top Recommended Nonprofit Software [Neon CRM](https://www.softwareadvice.com/nonprofit/neoncrm-profile/) **4.3** (619) Recently recommended **118** times [DonorPerfect](https://www.softwareadvice.com/nonprofit/donorperfect-profile/) **4.5** (1436) Recently recommended **100** times [Bloomerang](https://www.softwareadvice.com/nonprofit/bloomerang-profile/) **4.7** (1287) Recently recommended **95** times [Charityproud](https://www.softwareadvice.com/nonprofit/charityproud-profile/) **4.7** (88) Recently recommended **93** times Stuck Between Options? 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