--- title: "Bloomerang Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Bloomerang. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Bloomerang is a good fit for you!" source_url: "https://www.softwareadvice.com/nonprofit/bloomerang-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Donation Management Software](https://www.softwareadvice.com/nonprofit/crm-software-comparison/) / [Bloomerang](https://www.softwareadvice.com/nonprofit/bloomerang-profile/) / Bloomerang Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/nonprofit/bloomerang-profile/) Reviews [Alternatives](https://www.softwareadvice.com/nonprofit/bloomerang-profile/alternatives/) # Bloomerang User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 1,287 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.8/5 - Value for money: 4.6/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 920 reviews (71%) - 4 stars: 326 reviews (25%) - 3 stars: 25 reviews (2%) - 2 stars: 4 reviews (0%) - 1 star: 12 reviews (1%) ### Most mentioned pros - The interface was intuitive, making it simple to track donations, manage memberships, and pull reports without needing advanced technical skills. - Their donor engagement level and a quick link to Donorsearch allow deeper insights into our donors. - Again, Bloomerang shares a top spot of some of my favorite fundraising database systems. ### Most mentioned cons - The emailing features were limited and didn’t offer the flexibility we needed for segmented outreach and customized communications. - There were significant delays in onboarding and they refused to refund our nonprofit when we were unable to utilize their service due to the delays. - They also do not issue refunds, even if you were never able to utilize the service due to the delays in onboarding. ## Bloomerang customer reviews Showing reviews 1-25 of 1,287 (page 1). ### Bloomerang is a full service CRM - Overall rating: 5/5 - Reviewer: Kevin H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As a first-time user of Bloomerang, I found it easy to learn. It provides great support and learning videos. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bloomerang is a comprehensive donor CRM tha that allows for easy reporting and recognition of donor gifts. Their donor engagement level and a quick link to Donorsearch allow deeper insights into our donors. #### Cons Reporting can sometimes be limited, but their support team is quick to offer ideas and simple fixes. #### Reasons for switching to Bloomerang Salesforce was too robust and difficult to manage. Bloomerang is built for donor management and comes ready "out of the box" to go to work. #### Vendor response Hi Kevin, thanks for sharing your review with us! It's wonderful to know that you have been finding success in donor engagement and reporting with Bloomerang. Customer feedback is what guides us, so please don't hesitate to reach out to success@bloomerang.com if you have any further questions on reporting. We can’t wait to see the incredible impact you and your team will continue to make, and we’re here to help every step of the way! Replied January 2025 --- ### Sophisticated and cost-effective! - Overall rating: 5/5 - Reviewer: Jessica A. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience with Bloomerang has been very positive. I say there are limitations to every CRM but Bloomerang has by far been the easiest to navigate, and the support team is always very helpful if we hit any speed bumps. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's extremely user friendly and makes donor management seamless. It's the best CRM on the market for the cost! I also love that it's tiered-pricing based on constituent count. #### Cons There are still some limitations in custom fields, profile fields, how reports can be filtered or columns set up and filtered, etc. #### Reasons for choosing Bloomerang Cost was a factor, as well as functionality and ease of use #### Reasons for switching to Bloomerang Needed a more user-friendly system that better fit our needs --- ### Bloomerang is an excellent donor management tool - Overall rating: 5/5 - Reviewer: Eva D. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Ease of use; the user interface is very intuitive so you can navigate and explore without lengthy tutorials and training. #### Cons To update a donor’s profile, I have found it difficult to find what to click on to add a family member, to view notes on their donor story and giving history, or to mark them as deceased. That part I wish it was easier to locate. --- ### I love Bloomerang - Overall rating: 5/5 - Reviewer: Karen G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Most fundraising vendors I've worked with feel very "salesy". Not Bloomerang. The company is made up of genuinely good people who honestly care about improving nonprofits' relationships with donors and helping them reach fundraising goals. I've been a customer for over 10 years and their culture continues to be this way. I also love how much time I save - other CRMs require a lot of time to clean up and input data; with Bloomerang I am able to spend more time actually raising money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The reporting meets all our needs, data is easy to import and read, customer service and tutorial videos and articles are on point, and the company offers continuing education courses on fundraising strategies. #### Cons I've converted to Bloomerang from other CRMs at three different organizations now. Whatever cons they are, they are very minimal, and Bloomerang is constantly improving its system. Any major cons I could think of in the past have been resolved through upgrades they've done over the years. If I ever do have an issue, they are extremely open to feedback and will add my concerns to their list of features to improve. #### Reasons for choosing Bloomerang It's easy-to-use and read interface and its focus on donor stewardship and retention strategies. #### Reasons for switching to Bloomerang First switch was 11 years ago. I have been at two other organizations since then and both have converted to Bloomerang. --- ### Customer Support is HANDS DOWN the best. - Overall rating: 5/5 - Reviewer: Kristine F. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Wonderful. That is all. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I am a sole user of our agency's donor/constituent software. I'm stubborn and like to try to figure things out before asking for help, BUT Bloomerang's customer service team is outstanding. I've never been on hold or had to wait long at all for support. Plus, you get a real person that also helps you implement things that come about during your conversation. There are also many avenues you can contact them. AND, their webinars with other community partners are always so insightful, and fun! #### Cons I'm hoping that we can, down the line, make online donation forms--for general donations and events--a little more visually inviting (easier to read). Also, more like a menu with a shopping cart for check out, instead of working with an outside vendor that integrates with Bloomerang. #### Reasons for choosing Bloomerang Customer Service, Friendly Cost, Ability to Implement and Use as a Team of One. #### Vendor response Thanks so much Kristine! I'll be sure to pass along your kind words to Support. Since Bloomerang acquired Kindful, we have drastically upgraded our online giving tools, as well as added new functionality like peer-to-peer! You can check them out here: https://bloomerang.co/features/online-giving-tools/ Replied August 2021 --- ### Know before you buy! - Overall rating: 1/5 - Reviewer: Laura T. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Apparently, Bloomerang has a reputation for poor onboarding execution, which I was unaware of until I researched it, I was also unaware of the lack of customer support. They also do not issue refunds, even if you were never able to utilize the service due to the delays in onboarding. Buyer beware! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It would appear to be user friendly/ intuitive, seems to be a great platform is you are able to successfully onboard. #### Cons There were significant delays in onboarding and they refused to refund our nonprofit when we were unable to utilize their service due to the delays. #### Vendor response We’re sorry to hear about your experience and understand how challenging onboarding delays can be. While we did share guidance and available options during the underwriting process, we regret that the experience did not meet your expectations. We take this feedback seriously and remain committed to supporting your organization. Should you determine one of the provided options is acceptable, our team is here to help move things forward. Replied February 2026 --- ### Great and Easy to Use - Overall rating: 4/5 - Reviewer: Melissa W. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, we have been very happy with Bloomerang. We have been using this system for almost 10 years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is user friendly with a eye appealing layout. Support has always been helpful when I have needed to reach out. #### Cons I don't like that we can't build an email from scratch anymore. It can be tedious and time consuming to pick a random template and then have to remove everything to begin building a basic email. --- ### Very happy with Bloomerang! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Performing Arts - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been a great experience. I love being able to track donor contact and gifts over time, as well as storing files and payment information. Reporting is super helpful for collecting data and planning for the future. Webinars have also been a great tool! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bloomerang is user friendly, provides a lot of education for using its features, and their support is very efficient and helpful when needed! #### Cons That we can't sync it with our quickbooks to help communicate with accounting. #### Vendor response Thank you for sharing your experience with Bloomerang! We're happy to hear that you enjoy our reporting and data management features, as well as finding our customer support and webinars helpful. In regards to syncing your data, we do offer an integration with both QuickBooks Online and QuickBooks Desktop. You can learn more here https://bloomerang.co/product/integrations/quickbooks/, and we encourage you to contact your Account Manager to explore adding the QB integration to your account. Thanks again for your review, and happy fundraising! Replied January 2025 --- ### Could not be worse - Overall rating: 1/5 - Reviewer: Erin E. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered My experience with Bloomerang has been nothing short of terrible. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I don't like anything about Bloomerang.. #### Cons Bloomerang is an old, outdated CRM with barely functional features, terrible customer service, and broken promises. Bloomerang has online forms that are not functional at all so you have to purchase an upgrade to get functional forms. We purchased two add-ons (Give+ and DonorSearch) and they didn't turn those features on for over 10 months. I have reached out via the chat and email NUMEROUS times and at times, it takes 3-5 days to get a response. Other times, I don't get a response at all. Their platform is not user friendly at all and you often have to take steps in multiple places to accomplish one thing. Due to the breech in contract on their side (not providing Give+ and DonorSearch for over 10 months), I've requested early cancellation of our contract and they refuse. I would not recommend them to anyone. #### Reasons for choosing Bloomerang I do not know why Bloomerang was selected. #### Vendor response Thank you for taking the time to share your feedback about your experience with our software, Erin. The success of the nonprofits we serve is our number one priority, and we take it very seriously. Our goal is to provide a user-friendly platform that meets the needs of all our customers and we sincerely apologize for the frustration you’ve encountered. As we continue to address this matter one-on-one with your dedicated Customer Success Manager, we hope to have the opportunity to regain your trust. Replied January 2025 --- ### Bloomerang - Help Organize Your Amazing Donors - Overall rating: 4/5 - Reviewer: Kylee L. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros Bloomerang helps keep all of your information in one place and connects well to systems like Zapier, etc. Moving from a small organization to a bit larger it has saved a lot of time #### Cons Some features do not exist or require additional payment. For instance, it would be great if the volunteers feature came with Bloomerang rather than an additional paid option. --- ### Recommending bloomerang for Nonprofit Donor Management - Overall rating: 5/5 - Reviewer: Autumn Z. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We particularly like that we can easily manage all transactions and interactions seamlessly through integration with Outlook and sending emails, letters, etc. directly out of the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros In the time that we have used bloomerang, we have appreciated a number of things about the software. The interface is extremely user friendly, we see regular product updates, there has been excellent customer service and communication, and the customer support through the chat interface is absolutely fantastic. Data has been easy to manage, reports are easy and reliable, and the ability to send beautiful emails, integrate with our website, and manage campaigns through the system is a real game changer for our organization. They worked hard with us to implement integration and onboarding in a reasonable time frame as well. #### Cons Occasionally, I will run into a more advanced feature that I'd like the system to do, but it's a rare occurrence. The one thing that I really wish bloomerang had was a more robust event ticketing function. The current interface doesn't do everything we would want to do, such as discount codes, and there are generally too many limitations to be able to use bloomerang for event ticketing. #### Reasons for choosing Bloomerang Our [SENSITIVE CONTENT HIDDEN] initially chose to go with eTapestry but it was an absolute nightmare. They failed to get our data conversion done in a reasonable amount of time and their customer service was absolutely deplorable. After six MONTHS, they still did not have our data uploaded and ready for use. Bloomerang was able to take the files we had prepared for the eTapestry conversion and had our system up and working in about six WEEKS. The only good thing about our eTapestry experience is that they did EVENTUALLY send us a check refunding our deposit and monthly fee, especially since we started incurring monthly fees before our system was even live.None of the other products had the same blend of functionality that we needed, nor did they have as agile of an interface as bloomerang. #### Reasons for switching to Bloomerang Insightly is really a very simple point of sale interface that doesn't have even a tenth of the functionality that bloomerang does. Switching to bloomerang allowed us to consolidate a number of processes that had before been managed through Insightly, a number of Excel spreadsheets, MailChimp, and more. --- ### One of the best Developement Products on the market! - Overall rating: 5/5 - Reviewer: Kelly Z. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ever since switching to Bloomerang, I have actually enjoyed entering donor information, running reports, creating emails, etc. With our other software, I dreaded having to login each day because it was just a clunky system, but not with Bloomerang. It is easy to find donor information, create forms, send emails, etc. And after 2 years, I have yet to run into any issues with the software, which is a win in my book. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros From day one, everything with Bloomerang has been great. I was incredibly nervous about switching over to Bloomerang from our current software and they made the process so seamless and so simple. Once all of our data was converted, I jumped right in and could quickly run reports, create new donation forms, add images to all of my donors, and even link up social media accounts. Something that I could not do with our old software. Bloomerang's interface is also 'clean' and it is fairly easy to find anything you need. But what I have been most impressed with is its help features, free webinars, and customer service people. They are top-notch and you can't beat the free webinars that they offer weekly! I've learned so much since switching to Bloomerang. #### Cons We've only been using the software for about 2 years and right now, I really haven't run into any thing that I don't like. It is so easy to use and is really great software. #### Reasons for choosing Bloomerang Bloomerang seemed like the perfect fit for our organization from its low-cost, to its stellar customer service, to its ease of reporting, and clean and smooth interface, it seemed like an easy decision to switch to Bloomerang. And we were right because it has been such a beneficial product for all of our developement needs. #### Reasons for switching to Bloomerang We found Blackbaud too combersome for our small nonprofit, it had too many bells and whistles that we did not need. In addition, the reporting feature was much too difficult and we always had to seek outside help to run even the basic of reports. Finally, the cost just became too much for our budget. #### Vendor response WOW Kelly! What wonderful feedback. I will certainly pass this along to the "powers that be" thank you! Replied May 2021 --- ### Bloomerang - Overall rating: 5/5 - Reviewer: Jeb B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We love Bloomerang. Since we started using it, the number of individual donors has more than doubled and the amount they give is greater. It keeps so much organized and makes gathering the information needed quickly and seamless. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of use for donor management. It does so much behind the scenes that it removes a lot of time and stress from my end. #### Cons There could be enhancements to improve the event functions and the dashboard. #### Reasons for choosing Bloomerang Another non-profit in our area was using Bloomerang. It was important to me that I have someone that I know to be able to reach out to in case I ran into problems. After that, I just thought the functionality fit our needs perfectly and the price was right. #### Vendor response Thank you Jeb for the thoughtful review! Replied June 2021 --- ### So much easier to use than our previous CRM - Overall rating: 5/5 - Reviewer: Scott B. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have two people in our comapny that use Bloomerang on a daily basis, and we find that we both use it in entirely different capacities. Throughout the year we find ourselves using so many different aspects of it —entering gifts, tracking engagement, creating notes & interactions, running reports, and so on. That just goes to show how robust it is. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bloomerang provides so much more versatility and functionality than our previous CRM tool. I love the ease of entering donations, an easy-to-read Timeline for each donor/organization, the ease of creating receipts/acknowledgements, and so many more things. I especially love the "Chat" function for customer support — quite often I'm able to open up that chat window and there's a representive there that helps me with whatever question I have that day (creating reports, looking for features, giving a "how-to", etc) #### Cons I would love to see the "Templates" area for reports fleshed out even more. I've found that some of the reports that my Executive Director have asked for would appear to be reports that many upper-level management would be looking for, but I've had to build them from scratch. But I also know that Bloomerang offers an area where we can make suggestions, so I utilize that when this occurs. #### Reasons for switching to Bloomerang I can't speak for my Executive Director, but I'm sure the price point was a reason. I also imagine that the functionality of Blackbaud became an issue as well (to me it was antiquated and cumbersome). --- ### You Don't Have To Spend A Lot To Get A Lot - Overall rating: 4/5 - Reviewer: Kelly N. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This has been a great tool for a small organization to utilize. Whenever we have questions or problems using the tool, the team at Bloomerang has been very accessible and helpful. I appreciate that we can "chat" or ask for a call back without having to rifle through the help library when we have a specialized question. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This is a very user friendly software package that allows you to manage donor relationships. I love that it's connected to communications software so you can send targeted emails/newsletters/etc and it tracks engagement. We also have access to DonorSearch, which usually costs boku bucks and out of the price range normally for a small nonprofit like ours. Now we can do donor research without it breaking our bank. I also like that you can set up tasks to help remind you about connecting with specific donors. #### Cons I don't like that when you set up a business and enter someone's name associated with the business, that you can't easily search for that person by name. It seems only the individual name search works this way. My work around is to search using email addresses, but sometimes I don't know that. It would also be lovely to tie business giving to each person's account who is connected to that business (if the gifts are corporate gifts). This way, I might be dealing with someone in accounting about a gift by a bank, but I have to go through multiple bank employee names of file before I find who authorized a specific gift. #### Reasons for choosing Bloomerang Price point and features where what sold us on this product. #### Reasons for switching to Bloomerang Functionality and features --- ### Easy to use interface - Overall rating: 4/5 - Reviewer: Kevin F. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. One of the best things about Bloomerang is there customer support. It is very easy to call them and get a very knowledgeable person that works directly for the company. After talking to them, they email you with what was discussed to make it easier to go back and follow directions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that Bloomerang is very easy to use and understand. In today's society, we have incredible technology and constant updates that fill up our news feeds and dashboards to the point where it gets confusing at times. Bloomerang does a good job making everything look super clean and easy to read. Not only that, it's easy to find something in the reports section because the reports are very straightforward to understand how they work. #### Cons Compared to other programs, they don't have a beautiful online form which is why we use another 3rd party that also works with Bloomerang. There are also more steps to take to send a thank you email. These aren't big things but sometimes I wish that updates would come out sooner. #### Reasons for switching to Bloomerang eTapestry was the worst product for running reports. They were not front facing and whenever I called them, I got a person who didn't know what I was asking. It was not a good company, especially if you want to be somewhere where their technology is modern. --- ### Best product I've used out of the box! - Overall rating: 5/5 - Reviewer: Keith G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am absolutely thrilled with Bloomerang! Not only does everything work out of the box with this software, but the technical support is AMAZING!!! I've never worked with a better technical support team for any product. Ever. There are not many people familiar with fundraising in the rural area we operate out of, so I wanted to find a product that would guide you along the way in case I ever left and the next person coming in didn't know what to do. If you follow their prompts (and take their free classes) you will be successful. Our previous software didn't have any reporting capabailities (why were we even using it? IDK) so when we switched over I loved getting to generate my own reports. And because they focus on Donor Retention, we actually saw our retention rate increase from 33% to 42% in 9 months! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This platform is super easy to use, and will meet all of your basic needs right out of the box. So many other platforms require days of setup and customization, not Bloomerang. Everything works the way it is supposed to without needing to know how to do backend coding or extensive customizations. But perhaps the thing I like the best is that it prompts the Development Team on actions to take, who to reach out to, and areas to keep an eye on. It's like putting on the bumper guards at the bowling alley so you'll always be successful if you actually use the software. #### Cons My least favorite thing about the software is when you have to search out other products to do simple tasks. Really it only impacts one place - online forms, which includes online giving. The forms built into Bloomerang are fully functional but very basic. I'd like to have the option to be able to customize the forms without having to find another product to use. #### Reasons for switching to Bloomerang Wanted the ability to generate our own reports. Wanted online giving functionality. Wanted dashboard functionality. Wanted software that would integrate with event management and auction platforms. Wanted ability to do email marketing. Wanted ability to track donor interactions. --- ### So glad we switched to Bloomerang! - Overall rating: 5/5 - Reviewer: Jacquie B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are a better Community Engagement team because of Bloomerang. We are growing our individual fundraising and using the tool to help us plan and track and raise more money. The auto surveys, email tracking, grant management, notes and reports are all huge improvements over other systems we have used. We frequently express our happiness with Bloomerang and gratitude for having found the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our team is using Bloom (as we call it) to track our activity and our fundraising. We have set up Major Gift and Grant Management. We use the surveys. We track emails. We are frequent attendees at webinars. I call it another member of the team, a very valuable one at that. The support is excellent too. We have depended on it often in our first year. And , the Bloom team is open to user ideas on how the product might be better. #### Cons Any glitches along the way were solved thanks to the excellent support - by call or live chat. #### Reasons for switching to Bloomerang in 2019 we left eTapestry because it was clunky. We spent a lot of time trying to pull data; never intuitively. We found Giveffect and thought it was the answer to our multiple needs - website host, CRM, peer to peer - an all in one product. It was very expensive. We were not happy enough with it to continue to pay the price. Bloomerang meets our needs and is helping us improve at a very good price point. --- ### Good, but not great. - Overall rating: 5/5 - Reviewer: Amanda W. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I've had a good experience. Bloomerang's customer service is excellent. But, as much as I expect a learning curve with any new software, Bloomerang's curve is a bit more wicked than others. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like how the donor profiles and donation timelines are laid out, and I like amount of features available for the price. #### Cons The thank you letter/donation receipt function is frustratingly basic. Needs major improvement. And my billing module has been under construction for months. #### Reasons for choosing Bloomerang We were not ready to integrate all of our systems. #### Reasons for switching to Bloomerang We needed more features. --- ### Using Bloomerang for 5+ year and still happy with it - Overall rating: 4/5 - Reviewer: Leng V. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been good. Honestly, we've been shopping around because another department of our organization would like to have a better CRM approach for ticketing events, but there are not many options out there that will offer what Bloomerang offers for that price. So, we are still sticking with Bloomerang for a while. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros i like the most that they are continuously improving it in a way that anybody can tell. I love the efficiency of email campaign. It shows you who opened emails, who click on the links, who unsubscribed, etc. Many valuable information. Also the delivery email rate is higher that other competitors like Mailchimp. I like how easy to deploy this software is in both a computer and a cellphone. #### Cons The graphic design features. Even though this has improved considerably during the last 3 years it still not has good has other softwares. For example the fonts are very limited, which disrupts the branding of the organization. #### Reasons for choosing Bloomerang None of them can offer a better price and in some cases not even a better experience. Plus Bloomerang is a local company with GREAT customer support and that matters for us. --- ### Excellent customer support! - Overall rating: 5/5 - Reviewer: Haley B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have used in a few different organizations, and always recommend it as a solution to others looking for a fundraising CRM. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent customer support when I need assistance with setting up custom reports. #### Cons It does not always have all the features I would like it to have, but customer support is always good about helping me figure out a work around. #### Reasons for switching to Bloomerang Cost of services, happened before i came. #### Vendor response Thank you for taking the time to leave a review and share your feedback, Haley! We love to hear that you are enjoying our custom reporting and customer support. We are always happy to discuss new features with you, and feedback for future features can also be shared by submitting or upvoting a suggestion on the Bloomerang Features Portal. Please don’t hesitate to reach out to success@bloomerang.com with any questions, and happy fundraising! Replied January 2025 --- ### Bloomerang Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered I work with several clients that use Bloomerang for their database. This software is very easy to use and very user friendly. They are very responsive when you have questions or are having issues using their software. I would highly recommend this database software to any organization. I have worked with two other database soft wares and Boomerang has been the best so far. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I switched to Bloomerang about two years ago and this has been a great change. Their customer service and help center is very easy to navigate and a representative responds to your questions within seconds. From step by step instructions on how to pull reports, trouble shooting problems, helping with deleting and importing new constituents, any issues or questions you have they have answer for you within minutes. I love their feature of online webinars that introduce you to their new features and updates. These webinars are extremely helpful and give me the knowledge and information I need to train new employees on this software. Another pro is that they are open to suggestions and improvements. I have sent in a few changes that would make pulling reports easier and updates that will help decrease entering duplicate constituents and they have taken this feedback and acted on it. Several of their new features address the recommendations I have sent them. #### Cons What I like least about this software is that it does not auto populate the city and state when you put in the zip code for a constituents account. This is a feature that I was use to using with other software. This was a helpful feature to have that made data entry easier. I am also not in love with their acknowledgment generator because you can not edit individual letters once they are merged into the Bloomerang template. This is a feature I would like to see, because many of the clients I work with like to add a personal touch to each acknowledgment. We are not able to use Bloomerang for this process because to edit each individual letter we would have to generate acknowledgments one by one, not in bulk, which is very inconvenient and time consuming. --- ### Bloomerang Evaluation - Overall rating: 4/5 - Reviewer: Cindy J. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Bloomerang offers a great deal of features and is easily customizable. The customer service experience has been outstanding. I started my job a few days prior to the pandemic closing everything down. The online team was amazing at helping me run vital reports, especially the first three months. They are incredible and I am so appreciative of their patience and assistance. #### Cons Reporting in Bloomerang is complex, with the number of filters and varying functionality. Therefore, the learning curve is steep to understand the way all the filters work. Previously, I mentioned our issue with soft credit reporting. Bloomerang needs to develop a screen checkbox option with three choices when entering a donation: Report on soft credit donor, report on hard credit donor, or report on both. With the rise in donor advised funds and FaceBook fundraisers, this would greatly enhance Bloomerang's marketability. Although you an report on soft credits, if you want detailed reports it's cumbersome. I often find I have to create two reports and reference one report to obtain all the information I need. In some cases, Bloomerang was unable to list information I wanted for soft credit donors and I had to do things manually. I am never 100% confident in soft credit reporting and spend a lot of time double checking things. We have a high percentage of donors who give through donor advised funds and Facebook Fundraisers, so this is a huge issue for our organization. --- ### Bloomerang is terrific - Overall rating: 5/5 - Reviewer: Laura C. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Bloomerang has been responsive to our needs, requests for assistance and has provided us with a product that has helped us survive 18 months of no incoming revenue other than through donations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bloomerang puts all of our donation requirements at our fingertips. We are able to customize our campaigns and appeals and target niche portions of our donor base with specific communications. We also find their webinars, help tutorials and customer service to be excellent! The quality is excellent and the information is presented in a very user-friendly manner. #### Cons We find the editing tools used in creating emails and letters to be clunky. What we see on the screen isn't always how it looks to the recipient. But overall, this is a very minor concern. --- ### Why I like Bloomerang - Overall rating: 5/5 - Reviewer: Carolin D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Amazing Customer Support-video, text, seminars, and especially phone, software is customizable and robust. #### Cons Report strategy can be complicated. I would like to see a constituent report allow transaction columns such as type in the report. #### Reasons for switching to Bloomerang Needed better web access ## More reviews [Next reviews](https://www.softwareadvice.com/nonprofit/bloomerang-profile/reviews/?page=2) --- Bloomerang Reviews, Pros and Cons - 2026 Software Advice