At a prior non-profit, I switched them from Raiser's Edge (desktop) to Bloomerang. I gained a ton of features and saved quite a bit. The conversion was painless. I've only had to contact support a few times and they have always been extremely helpful. In my current role, I set them up with Bloomerang as their first database. I have also recommended it on multiple occasions.

Bloomerang is intuitive and easy to use. Creating and reporting with custom field has never been easier and really allows you to customize it to your needs rather than using a standard field for something else. The ability to create embedded forms is a lifesaver. The integrated email capabilities save me from having to purchase another solution like Constant Contact. Plus, these interactions are automatically recorded in the donor/prospects data file. The integrated DonorSearch option is convenient, useful and cost-effective.

If my organization ran a ton of events, I'm not sure this would be my optimal solution. Currently, there is only one level of access - so I can't let a Board Member in to look around because any accidental changes they make would be permanent. I know that Bloomerang is working on this though.

As per the title of this review, Bloomerang replaces software that I and a few other volunteers wrote and used over the last 3 decades. Bloomerang is web-centric; ours wasn't. Bloomerang handles backups; ours didn't. Bloomerang handles security and bug fixes and support; we no longer have to. Bloomerang is sustainable; our home-grown approach was on life support. It was a lot of work to move into the Bloomerang world, but it's now paying off.

Bloomerang has all the pieces we need to manage donors and donations. The customer support is superb. While the FAQs and help pages solve most problems, the phone support is better than most software firms.

Any time new software comes along, the way the authors view the world is different than what users have been doing. It takes a while to get the new gestalt.

Diappointing.

Great work from the implementation team.

We have been on Bloomerang for 2 weeks. So far, I have learned that:The Bloomerang interaction dropdown is all donor facing - there's no way to describe interactions with students except "other" - and the menu can't be changed. There's no ability to pre-load brand guidelines (logo, colors, font) that would pre-populate letters & emails For events, there's no way to show sponsors or honorees on an event page. It requires self-hosting - which costs us $$ for web design services. On Kindful events, I can't set up discount tickets - I was told to set up A SEPARATE EVENT for free tickets, which is ridiculous. I can't change the order of ticket types without deleting and re-entering them (this is minor).There's also no way to track non-fundraising event attendance, as for one of our workshops. They can't have a $0 ticket. Even in the Year-End Tax Receipts webinar yesterday, when the presenter pulled up the template for that very letter on Bloomerang, it wasn't set up as he recommended but had to be customized. It seems like nearly everything in this program requires a workaround, and that it really is entirely a donor management program and not set up for constituents.

The system is extremely intuitive and easy to use. When working with data-entry volunteers, they catch on very quick.

When you have a question, help is there within seconds! I frequently need to pull reports based on a variety of criteria, and their guidance is phenomenal. They don't do it for you, they TEACH you how to do it yourself, so you become more skilled at it! You also can create tasks with due dates to help keep you on track.

I wish there was a way to temporarily "tag" specific donors when needed for a custom report or email. Instead, I need to create a new custom field that meets the particular need.

Wonderful. That is all.

I am a sole user of our agency's donor/constituent software. I'm stubborn and like to try to figure things out before asking for help, BUT Bloomerang's customer service team is outstanding. I've never been on hold or had to wait long at all for support. Plus, you get a real person that also helps you implement things that come about during your conversation. There are also many avenues you can contact them. AND, their webinars with other community partners are always so insightful, and fun!

I'm hoping that we can, down the line, make online donation forms--for general donations and events--a little more visually inviting (easier to read). Also, more like a menu with a shopping cart for check out, instead of working with an outside vendor that integrates with Bloomerang.

Bloomerang is a robust, affordable donor management software that is easy to implement and has a lot of great features such as dashboards, reporting, search functions. communications and donor research.

Bloomerang is easy to use, reports are easy to build, donations are easy to enter and donors are easy to manage. Bloomerang provides free trainings that are very useful and can be shared with your team based on function and need, as well as excellent customer service and support.

The only thing I'd like is to be able to download letters in word format rather than PDF as we often will make minor edits to personalize.

Bloomerang is a pleasure to work with! Their customer services is topnotch.

Bloomerang is an excellent donor management tool for our team. After careful research of many options, Bloomerang stood out for its ease of use, library of video tutorials, and functionality. It was easy to set up and has been integral in growing our development pipelines.

Every once in a while we run into a feature we wish was available. Our team is able to quickly open a ticket with the technology team at Bloomerang and many times the feature can be added!

Very easy to use and reasonably priced. Works seamlessly with MailChimp and is easy to tailor to your agency.

Reporting is limited, but good overall .

Great experience since deployment. Important to have a skilled conversion specialist when you convert. Great customer service.

It’s ease of use, focus on retention and stewardship, online chat feature and continuous learning through Bloomerang Academy.

I wish it could globally change/edit and the write off feature worked better.

I love the look of the software - the dashboard, the profiles of the constituents. I like the lifetime giving chart and the level of giving - hot or cold. I love the reminder to call first-time donors.

The learning curve for reporting and getting the information that you need out.

I've had a great experience and I am really enjoying this CRM more and more as it integrates with so many third party apps.

The reporting feature is by far one of the best parts of this software. I can segment donors, analyze year over year data, and run fundraising to date reports with such ease. There is no need to export data and run analytics in excel when this software does it all for you. I am also a big fan of the bcc feature that allows me to append emails to donors directly to their constituent files.

As an arts and culture nonprofit, we have a membership component to our fundraising structure. I feel that bloomerang's ability to really provide for a membership program is weak. We've made it work with some custom fields but it's not ideal.

We have been very satisfied.

The web-based interface is fantastic. The evolution of flexibility and email marketing agility is not growing as fast as our organization's ability to maximize it. But, at this price point, Bloomerang has proven to be a very useful mechanism for volunteer engagement, donor development and stewardship, and for developing reports to enable us to better steward our donors and increase the number of donors overall..

Bloomerang is a little clunky. As we have gotten better at using it, our end-user satisfaction has lowered. We know more and want to be able to do more. For example, navigating in and out of email templates and copying and searching for past templates used is slow and multi-step, requiring back to the beginning navigation. Online forms development and email creation are somewhat "clunky".

We are a better Community Engagement team because of Bloomerang. We are growing our individual fundraising and using the tool to help us plan and track and raise more money. The auto surveys, email tracking, grant management, notes and reports are all huge improvements over other systems we have used. We frequently express our happiness with Bloomerang and gratitude for having found the system.

Our team is using Bloom (as we call it) to track our activity and our fundraising. We have set up Major Gift and Grant Management. We use the surveys. We track emails. We are frequent attendees at webinars. I call it another member of the team, a very valuable one at that. The support is excellent too. We have depended on it often in our first year. And , the Bloom team is open to user ideas on how the product might be better.

Any glitches along the way were solved thanks to the excellent support - by call or live chat.

Perfect. Bloomerang is exactly what my team was looking for and continues to grow and improve daily.

This software is extremely user-friendly. Everything is explained in pop-ups, videos, articles, and by the support team. The system could be picked up and used by anyone on our team.

I wish there were add ons like social media listening or text to give. I also wish there was an app. But these features would cost more, and the low cost is one of the best things about this product!

Overall experience is fantastic!

This software has transformed our fundraising capabilities. We can do so many things we could not before, including, but not limited to, track campaigns, search database, target donors and track pledges, set-up fundraisers and send email blasts and newsletters.

It takes a little while to get the hang of designing reports and templates. But it is user friendly.

We particularly like that we can easily manage all transactions and interactions seamlessly through integration with Outlook and sending emails, letters, etc. directly out of the system.

In the time that we have used bloomerang, we have appreciated a number of things about the software. The interface is extremely user friendly, we see regular product updates, there has been excellent customer service and communication, and the customer support through the chat interface is absolutely fantastic. Data has been easy to manage, reports are easy and reliable, and the ability to send beautiful emails, integrate with our website, and manage campaigns through the system is a real game changer for our organization. They worked hard with us to implement integration and onboarding in a reasonable time frame as well.

Occasionally, I will run into a more advanced feature that I'd like the system to do, but it's a rare occurrence. The one thing that I really wish bloomerang had was a more robust event ticketing function. The current interface doesn't do everything we would want to do, such as discount codes, and there are generally too many limitations to be able to use bloomerang for event ticketing.