Bloomerang Software

Felix from Corporación Estelio
Specialty: Higher Education
Number of employees: 11-50 employees
August 2018
TOTALLY INTUITIVE, easy to use, no matter which campaign is perfectly adapted and beyond.
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
Integration in social networks, commitment, efficient management and relationship of donors, email marketing, reports ... the simplistic but efficient design, a luxury tool for a sublime purpose.
Cons
The consolidation or processing of gifts / Groups / donors by lot / Classification is not possible, it is very manual or individual. there is a considerable difference between the actions you can do in the web environment and the mobile app .. THE COST !! .. Compared with others, the cost is decisive. Especially because we are talking about non-profit organizations / campaigns ..
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
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Aaron from Douglas County School District
Specialty: K-12 Education
Number of employees: 11-50 employees
August 2018
Great Product
Ease-of-use
Functionality
Quality
Support
N/A
Value for Money
Pros
It has many relevant features that are perfect for Non Profits. Its easy to use and very intuitive.
Cons
None so far, while my organization is new to the product, I have no criticisms as of yet. It seems very good.
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
Review Source
Joelle from American Baptist College
Specialty: Higher Education
Number of employees: 11-50 employees
August 2018
Best Deal for Donor Software
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
Bloomerang has the best customer service around, so if you have any issues, you can always rely on someone super helpful to give you a hand. The layout is fairly simple, and easy for a novice to learn how to navigate. The type of reports you can run are endless and can print out any numbers or names you're looking for.
Cons
The email and letter feature could be a bit better, though they may have improved this since I've used it. It is very basic.
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
Review Source
Katie from Literacy Volunteers of Greater Hartford
July 2018
I have been using bloomerang for 3 years and it is so easy and simple. Anyone can use it
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
The visuals are easy to read and share as well as the reporting. Anyone with any amount of computer skill could use this program.
Cons
I wish it had the function of a pop-up to send reminders about tasks. I also wish the attributes were at the top of the donor's pages so they are more visible.
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
Review Source: Capterra
Jasjit from California ChangeLaywers
July 2018
minimal experience but overall ease of use.
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
Easy to navigate, easy to use, provides quick access to information.
Cons
we would appreciate the ability to track both gross and net donations in transactions.
This review was submitted organically. No incentive was offered
Review Source: Capterra
Daniel from California ChangeLawyers
Specialty: Philanthropic Foundations
Number of employees: 2-10 employees
July 2018
User friendly
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
Very easy to use and has some really useful integrations. I have been using this software for over a year now and can definitely say we made the right move.
Cons
Wish it could integrate with donor box, slack and salesforce. I do hope they update the software to include new integrations in the near future.
This review was submitted organically. No incentive was offered
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Kelli from Coastal Kids Home Care
Specialty: Healthcare & Hospitals
Number of employees: 11-50 employees
July 2018
Bloomerang has taken our fundraising to the next level.
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
Bloomerang has been an excellent move for our organization. It has helped us to clarify our fundraising goals and identify next steps to both deepen our relationship with current donors and broaden our outreach to new donors.
Cons
The templates for donor communications are still fairly simple, but they are updating features all of the time.
This review was submitted organically. No incentive was offered
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James from Desire Street Ministries
Specialty: Faith-Based Ministries
Number of employees: 2-10 employees
July 2018
Simple, fantastic cloud-based donor management solution
Ease-of-use
Functionality
Quality
Support
Value for Money
We just recently converted to Bloomerang from and older legacy installed solution. Overall we are excited by our transition to a modern, simple to use solution, which we expect will help us drive up our donor retention rates and strengthen our donor relations.
Pros
We love the simplicity of use of Bloomerang, as well as the built-in artificial intelligence to drive moves management and help drive up donor retention. The research-driven algorithms are proven and we look forward to this new tool helping us take our donor relations to the next level.
Cons
There are some difficulties with the ability to do reconciliations, as online gifts often span over to another date for the bank deposits, causing more difficult reconciliation. Additionally, the team is working on a batch process, which will help simplify gift entry when ready - currently you have to enter each gift individually.
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
Review Source
Rheta from CASA of North Texas
Specialty: Human Services
Number of employees: 2-10 employees
July 2018
Not what they promised.
Ease-of-use
Functionality
Quality
Support
Value for Money
Do not buy it if you use Quickbooks, it will be more work than it is worth!
Pros
They have nice customer service people. That is the only thing that was good about them. Oh, I guess they have good salesmen...
Cons
They promise that it will function a certain way and it will not. The way you set up reports is completely backwards. You can't keep couples together, they have to be separate. You can't make the reports they said you could. It is not compatible with Quickbooks, unless you add the same account numbers for every single person. Who has time for that? Also, after all the data entry we did, to not be able to use it, is ridiculous! What a waste of a non-profits.
This review was submitted organically. No incentive was offered
Review Source
Randy from Mission Increase
Specialty: Faith-Based Ministries
Number of employees: 11-50 employees
June 2018
Bloomerang offers top-notch tracking and integration for all types of nonprofits
Ease-of-use
Functionality
Quality
Support
Value for Money
When it comes to integration, the ability to connect to virtually any website content management system has become a market standard. Bloomerang meets this standard, and does so seamlessly.
Pros
Bloomerang's timeline feature is extremely helpful. I can easily see a donor's entire history of engagement with the organization!
Cons
Bloomerang is somewhat expensive compared to other databases on the market that offer essentially the same thing. I like what I get, but sometimes I wonder if I could be getting a better price from a difference business.
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
Review Source
osahon from community research and development centre
Specialty: Environmental
Number of employees: 11-50 employees
June 2018
I would say, my experience using Bloomerang has been wonderful, donors no longer leave comments in my site mail on how to donate.
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
What i like most about this soft ware is that it focuses on the core features required for a proper fund raising, without complicating things for donors.
Cons
The software is very ok, but I believe there is still room for improvement in aspect of security. this would help build confidence in users.
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
Review Source
Amy from Keystone Montessori Charter School
Specialty: K-12 Education
Number of employees: 11-50 employees
May 2018
Amazing Product & Support For a GREAT Price
Ease-of-use
Functionality
Quality
Support
Value for Money
I researched CRM software options extensively last year. Started with over 40 options and narrowed it down one by one to Bloomerang. I have been so, so happy with my decision. A great company!
Pros
Price! You get so much for such a low price.
Easy to use--volunteers without training have been successfully helping me with entry.
Customer Service- phone support worth EVERY penny. They are so knowledgable and patient and always calm, polite and respectful. I LOVE them!
Our auditor was impresses with what I could do with Bloomerang!
Cons
I really can't think of any real cons. I really want a shopping cart feature but no one has that option so I can't complain.
This review was submitted organically. No incentive was offered
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Lori from Single Parent Scholarship Fund of Pulaski County
Specialty: Higher Education
Number of employees: 2-10 employees
May 2018
Thankful for the ease of Bloomerang!
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
Overall, it simple to use, intuitive, and customer support is quick and easy to work with. I love the ability to create email newsletters and send them based on interest.
Cons
I wish there was a way to create a group of records and push an interaction to each record verses having to mark each record individually.
This review was submitted organically. No incentive was offered
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Jim from The Boaz Project INC
Specialty: Human Services
Number of employees: 2-10 employees
May 2018
Bloomerang non-profit donor tracking
Ease-of-use
Functionality
Quality
Support
Value for Money
I am a long time user of this product, and I would totally recommend this product to anyone considering switching or even the first time donor database user. This product has features that will help the seasoned non-profit and the start-up alike.
Pros
- Its integrated with other 3rd party products
- I can easily incorporate a number of things (through code snippets generated from by the Bloomrang database) directly into my website
- Good and responsive customer service
- I like the initial sign-in dashboard
Cons
- I wish there were a more granular control of users ability to see different parts of the database (i.e., donations, anonymous gifts, etc..)
- It's great that there are so many options, but it would be great to "disable" certain features I don't use
- I wish the task aspect had more features
This review was submitted organically. No incentive was offered
Review Source
Elaine from Sacred Heart Center
Specialty: Human Services
Number of employees: 2-10 employees
May 2018
Great Time Saver and Great Service - especially for a small department.
Ease-of-use
Functionality
Quality
Support
Value for Money
Very intuitive and easy to use. Love that the users have input on the product roadmap and future enhancements.
Pros
Report are easily run so you can really dig into your data... and if you need help, its only a chat away. Engagement score and highlights on the timeline let you know at a glance important info about your donors ! Online form integration is great and its very easy to customize.
Cons
Needs more flexibility in creating and editing thank you/recipet letters. Still have to export and mail merge to get a custom font and wording.
This review was submitted organically. No incentive was offered
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Jaclyn from EVkids
Specialty: K-12 Education
Number of employees: 2-10 employees
May 2018
Don't bother with other databases!
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
Bloomerang is the easiest to use, and includes features that are based on what fundraisers really need -- not all the random extras that seem cool but are just useless clutter. Imports are easy, reports are easy, even acknowledgement letters are easy and integrated. Software updates are automatic and seamless, so you never have to mess with them or risk being out of date. The customer support can't be beat. I've transitioned two organizations to Bloomerang, and will hopefully be transferring a third within the year!
Cons
The only thing I'd love to see change is for acknowledgement letters to be exported in Word format instead of only PDF. That said, even the PDF is highly customizable before it exports, so it's a teeny tiny itsy bitsy problem.
This review was submitted organically. No incentive was offered
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Frank from JobPath Inc
Specialty: Other
Number of employees: 2-10 employees
May 2018
Quality DMS, Excellent Customer Support and Responsiveness
Ease-of-use
Functionality
Quality
Support
Value for Money
Highly recommend Bloomerang. With such a responsive team, the minor cons do not necessitate switching to another DMS
Pros
Bloomerang has outstanding customer support and are very responsive! The interface is extremely user-friendly!
Cons
I wish that Bloomerang had an easier and more efficient way of separating individual donors from grants and corporate giving. I'd like to have a truer picture of donor retention, currently they are grouped together.
This review was submitted organically. No incentive was offered
Review Source
Reena from Combat Blindness Inrerantional
Specialty: Philanthropic Foundations
Number of employees: 2-10 employees
May 2018
STAY AWAY!! One of the worst companies I have ever worked with.
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
There are not a lot of pros to this extremely simple and basic software. As a small nonprofit just starting out, we thought kind of database would be useful, but it has such limited capability and is not user-friendly at all. There are much better products out there with much more capability and donation and social media integration.
Cons
Our experience with this company has been extremely negative and has caused a lot of stress and problem where it was not needed. While they provide adequate online support, as a 20-year advancement professional who has used many CRMs, this software and its capability is very limited. Our account manager and the CEO have also proven to be inflexible and unkind.

We received our renewal invoice 26 days before it was due after discovering Bloomerang was sending the renewal invoice to an employee of ours that left 3 years ago. As a result, we asked for a waiver for the 45-day cancellation clause because of the circumstances. We are a small non-profit and they would not even talk with us. After myself and my colleagues called 7 times to get some answers, I sent a contract cancellation letter outlining the lack of customer service by not paying attention to this matter. We were not happy that it took almost a week for someone to even call us back and that was because I wanted to cancel my service. They would not even discuss a resolution with us and were happy to seek legal action if necessary.
We have canceled our contract but not after having to pay for a full year and on top of that Bloomerang had the nerve to charge a service fee because we canceled out auto-renew. As a small non-profit that helps alleviate blindness in the world, that actuates to 103 people we could have given sight to. They absolutely do not conduct good business and I will never use or recommend this company to anyone.
This review was submitted organically. No incentive was offered
Review Source
Amy from Streamlined Accounting Strategies
Specialty: Other
Number of employees: 2-10 employees
April 2018
Only worth it if you can't afford something better
Ease-of-use
Functionality
Quality
Support
N/A
Pros
It's relatively easy to use out of the box. It's not very customize-able, which is a good thing if you are new to databases and a frustrating thing if you need the software to do anything beyond the very basics. And you can get a 1-year license through Tech Soup if you're a nonprofit. That's the biggest plus.
Cons
I've spoken with folks at Bloomerang, and find them incredibly inflexible and unhelpful when it comes to taking customer feedback. They have a product that only works for the most basic kind of record keeping. For example, we used it with a client that works exclusively with LGBTQ folks, and there was no way to alter the gender options. They also REFUSE to create an integration for QuickBooks Online, opting to only integrate with a GL software called Aplos, which is used by very few nonprofits.

Actually, most concerning is probably that they only offer two levels of permissions. When I asked if they were working on this, the response was that they were "tracking which additional user permission settings customers need". This company is not new though, so I really suspect they don't actually care about working on this.

I found Bloomerang frustrating at basically every level in trying to customize its offerings and shape it to work for our client. I think they are switching to a new database next year, in part because of the gender weirdness and in part because it's just not a great database for a growing organization.
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
Review Source
Response: Natalie, Bloomerang
May 2018
Hey Amy! Thanks so much for the feedback. I am so sorry you had the experience with us that you did! Customer support is typically the area where we get the highest marks. You’ll be happy to know that we are actively building a QuickBooks Online integration. We’ve also added a third user permission as of 3/26/18 that will allow only certain users to add, edit, and delete transactions, and are actively building more! I’d love to know more about your ideas for how we can improve the gender options in Bloomerang. We’re sensitive to this (it’s why we’ve done things like adding the honorific “Mx” as an option).
Amanda from DOOR International
Specialty: Faith-Based Ministries
Number of employees: 51-200 employees
April 2018
Bloomerang Review
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
As someone who has only been using the product since November, I really enjoy the ease of use. I recieved very little formal training, but was able to figure out most of what I needed and if ever I had a question, the online chat helped!
Cons
I would love a way to run a list to see all the emails that have bounced, instead of looking at each individual report, or if the system would label the email as BAD email if it gets an error notice.
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
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185 Reviews of Bloomerang

TOTALLY INTUITIVE, easy to use, no matter which campaign is perfectly adapted and beyond.

Ease-of-use

Functionality

Quality

Support

Value for Money

Pros

Cons

Great Product

Ease-of-use

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Quality

Support

N/A

Value for Money

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Best Deal for Donor Software

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I have been using bloomerang for 3 years and it is so easy and simple. Anyone can use it

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minimal experience but overall ease of use.

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User friendly

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Bloomerang has taken our fundraising to the next level.

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Simple, fantastic cloud-based donor management solution

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Not what they promised.

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Bloomerang offers top-notch tracking and integration for all types of nonprofits

Ease-of-use

Functionality