I love Bloomerang

Most fundraising vendors I've worked with feel very "salesy". Not Bloomerang. The company is made up of genuinely good people who honestly care about improving nonprofits' relationships with donors and helping them reach fundraising goals. I've been a customer for over 10 years and their culture continues to be this way. I also love how much time I save - other CRMs require a lot of time to clean up and input data; with Bloomerang I am able to spend more time actually raising money.

Pros

The reporting meets all our needs, data is easy to import and read, customer service and tutorial videos and articles are on point, and the company offers continuing education courses on fundraising strategies.

Cons

I've converted to Bloomerang from other CRMs at three different organizations now. Whatever cons they are, they are very minimal, and Bloomerang is constantly improving its system. Any major cons I could think of in the past have been resolved through upgrades they've done over the years. If I ever do have an issue, they are extremely open to feedback and will add my concerns to their list of features to improve.

Bloomerang makes my job easier and more fun!

As a one-person development department, I have to manage multiple tasks and Bloomerang has been the best way to streamline, track, report our inputs and, most importantly, make sure we are implementing adequate donor cultivation and stewardship.

Pros

I love the ease of use, the extensive training opportunities, reporting features, interaction tracking, email that connects to donor records, and the dashboard where I can look at our progress and tasks every day.

Cons

I wish the donation page was easier to customize. I'd like to add more imagery and thank you messaging. It would also be nice if there were more email templates.

STAY AWAY!! One of the worst companies I have ever worked with.

Pros

There are not a lot of pros to this extremely simple and basic software. As a small nonprofit just starting out, we thought kind of database would be useful, but it has such limited capability and is not user-friendly at all. There are much better products out there with much more capability and donation and social media integration.

Cons

Our experience with this company has been extremely negative and has caused a lot of stress and problem where it was not needed. While they provide adequate online support, as a 20-year advancement professional who has used many CRMs, this software and its capability is very limited. Our account manager and the CEO have also proven to be inflexible and unkind.   We received our renewal invoice 26 days before it was due after discovering Bloomerang was sending the renewal invoice to an employee of ours that left 3 years ago. As a result, we asked for a waiver for the 45-day cancellation clause because of the circumstances. We are a small non-profit and they would not even talk with us. After myself and my colleagues called 7 times to get some answers, I sent a contract cancellation letter outlining the lack of customer service by not paying attention to this matter. We were not happy that it took almost a week for someone to even call us back and that was because I wanted to cancel my service. They would not even discuss a resolution with us and were happy to seek legal action if necessary. We have canceled our contract but not after having to pay for a full year and on top of that Bloomerang had the nerve to charge a service fee because we canceled out auto-renew. As a small non-profit that helps alleviate blindness in the world, that actuates to 103 people we could have given sight to. They absolutely do not conduct good business and I will never use or recommend this company to anyone.

Wild Connections is very satisfied with our CRM

After a learnign period of several months, we've found that our small team has become very effective in sending regular mass emails and print mail lists for newsletters, events announcements, action alerts and funding appeals. One person does the majority of donations entry, acknowledgements, and general data base management. Another person does most of the mass emails. A third person does grant tracking. In the absence of a paid administrator, we are covering all the roles as well as providing several people trained in most aspects of the CRM.

Pros

Bloomerang CRM has immensely improved Wild Connections' relationships with our constituents and donors. We rely on individual contributions for a large portion of our income, and the ability to send our newsletters, action alerts and funding appeals is critical to our funding efforts. We also track participation in events and use that information to segment our mailing lists. The webinars and on line videos and instructions are invaluable.

Cons

The reporting features are excellent once the right filters are applied. Sometimes it has taken tech support to help us with that, but tech support is very responsive and helpful.

Great Value... Always Evolving

Overall this is my favorite donor and volunteer management software for a small to midsize nonprofit. The pricing is scalable and it really does a great job of integrating everything you know about a donor into one place.

Pros

I love how easy it is to use and understand Bloomerang out of the box. The customer service and training offered are first rate. Additionally, I love that wealth screening and NCOA scans are part of the package and not something I have to purchase and integrate separately.

Cons

There's very little I dislike. I want to be able to create custom titles and suffixes for people, but there's very little in Bloomerang that I can't do that I want to do.