Bloomerang Software

4.67 / 5 (960) FrontRunners

Our advisors have recommended this product 24 times in the last 30 days

About Bloomerang

Created in 2012, Bloomerang is a solution for small and growing nonprofits. It enables users to view an organization's donor records, track the best time to contact each donor and measure a donor's engagement level to make it easier for users to know when someone should be contacted.

This proactive approach can help simplify maintaining and increasing donor loyalty, as well as revenue.

Donor retention rates can be accessed at a glance from the Donor Retention Cockpit, where each donor has a profile of their giving summary. Engagement levels are ranked by "cold", "cool", "warm" and "hot."

Bloomerang is a cloud-based system and allows for unlimited users. The system is a particularly good fit for sm...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 2000

960 Reviews of Bloomerang

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(683)

683

4 stars

(250)

250

3 stars

(17)

17

2 stars

(2)

2

1 stars

(8)

8

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 960 results

May 2021

Karen from STAIR of Birmingham

Verified Reviewer

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

I love Bloomerang

Most fundraising vendors I've worked with feel very "salesy". Not Bloomerang. The company is made up of genuinely good people who honestly care about improving nonprofits' relationships with donors and helping them reach fundraising goals. I've been a customer for over 10 years and their culture continues to be this way. I also love how much time I save - other CRMs require a lot of time to clean up and input data; with Bloomerang I am able to spend more time actually raising money.

Pros

The reporting meets all our needs, data is easy to import and read, customer service and tutorial videos and articles are on point, and the company offers continuing education courses on fundraising strategies.

Cons

I've converted to Bloomerang from other CRMs at three different organizations now. Whatever cons they are, they are very minimal, and Bloomerang is constantly improving its system. Any major cons I could think of in the past have been resolved through upgrades they've done over the years. If I ever do have an issue, they are extremely open to feedback and will add my concerns to their list of features to improve.

Reasons for Choosing Bloomerang

It's easy-to-use and read interface and its focus on donor stewardship and retention strategies.

Reasons for Switching to Bloomerang

First switch was 11 years ago. I have been at two other organizations since then and both have converted to Bloomerang.

June 2021

Jennifer from Standing Together Against Rape Inc - S T A R

Company Size: 11-50 employees

Industry: Fund-Raising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

Bloomerang makes my job easier and more fun!

As a one-person development department, I have to manage multiple tasks and Bloomerang has been the best way to streamline, track, report our inputs and, most importantly, make sure we are implementing adequate donor cultivation and stewardship.

Pros

I love the ease of use, the extensive training opportunities, reporting features, interaction tracking, email that connects to donor records, and the dashboard where I can look at our progress and tasks every day.

Cons

I wish the donation page was easier to customize. I'd like to add more imagery and thank you messaging. It would also be nice if there were more email templates.

Reasons for Choosing Bloomerang

Bloomerang was highly recommended by fundraising professionals I know and respect. The sales team was very patient with us as we made the very slow decision and then had to find funding to get started. Customer service and training has been outstanding since the beginning.

Reasons for Switching to Bloomerang

Greater Giving is primarily an event management software, and not very user-friendly. It's processes and systems were outdated, in my opinion. I needed to do more in terms of donor tracking and acknowledgement, planning, and marketing.

May 2018

Reena from Combat Blindness Inrerantional

Company Size: 2-10 employees

Industry: Philanthropy

Time Used: More than 2 years

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

May 2018

STAY AWAY!! One of the worst companies I have ever worked with.

Pros

There are not a lot of pros to this extremely simple and basic software. As a small nonprofit just starting out, we thought kind of database would be useful, but it has such limited capability and is not user-friendly at all. There are much better products out there with much more capability and donation and social media integration.

Cons

Our experience with this company has been extremely negative and has caused a lot of stress and problem where it was not needed. While they provide adequate online support, as a 20-year advancement professional who has used many CRMs, this software and its capability is very limited. Our account manager and the CEO have also proven to be inflexible and unkind.   We received our renewal invoice 26 days before it was due after discovering Bloomerang was sending the renewal invoice to an employee of ours that left 3 years ago. As a result, we asked for a waiver for the 45-day cancellation clause because of the circumstances. We are a small non-profit and they would not even talk with us. After myself and my colleagues called 7 times to get some answers, I sent a contract cancellation letter outlining the lack of customer service by not paying attention to this matter. We were not happy that it took almost a week for someone to even call us back and that was because I wanted to cancel my service. They would not even discuss a resolution with us and were happy to seek legal action if necessary. We have canceled our contract but not after having to pay for a full year and on top of that Bloomerang had the nerve to charge a service fee because we canceled out auto-renew. As a small non-profit that helps alleviate blindness in the world, that actuates to 103 people we could have given sight to. They absolutely do not conduct good business and I will never use or recommend this company to anyone.

Response from Chris, Bloomerang

Replied September 2018

If you're reading this, know that we hate to see outcomes such as this - and as you can see from the other reviews on our profile, this situation is extremely rare. For what it's worth, the BBB reviewed this complaint and afterwards conferred upon us an A+ rating.

May 2021

Jean from Wild Connections

Company Size: 2-10 employees

Industry: Renewables & Environment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2021

Wild Connections is very satisfied with our CRM

After a learnign period of several months, we've found that our small team has become very effective in sending regular mass emails and print mail lists for newsletters, events announcements, action alerts and funding appeals. One person does the majority of donations entry, acknowledgements, and general data base management. Another person does most of the mass emails. A third person does grant tracking. In the absence of a paid administrator, we are covering all the roles as well as providing several people trained in most aspects of the CRM.

Pros

Bloomerang CRM has immensely improved Wild Connections' relationships with our constituents and donors. We rely on individual contributions for a large portion of our income, and the ability to send our newsletters, action alerts and funding appeals is critical to our funding efforts. We also track participation in events and use that information to segment our mailing lists. The webinars and on line videos and instructions are invaluable.

Cons

The reporting features are excellent once the right filters are applied. Sometimes it has taken tech support to help us with that, but tech support is very responsive and helpful.

Reasons for Choosing Bloomerang

Bloomerang is designed specifically for non-profits and is much easier to set up and use than SaleForce

Reasons for Switching to Bloomerang

We wanted all our constituent information and donations in one place, and we wanted a cloud based system so it could be accessed from any of our home offices.

June 2021

Marjorie from VOYCE

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

Great Value... Always Evolving

Overall this is my favorite donor and volunteer management software for a small to midsize nonprofit. The pricing is scalable and it really does a great job of integrating everything you know about a donor into one place.

Pros

I love how easy it is to use and understand Bloomerang out of the box. The customer service and training offered are first rate. Additionally, I love that wealth screening and NCOA scans are part of the package and not something I have to purchase and integrate separately.

Cons

There's very little I dislike. I want to be able to create custom titles and suffixes for people, but there's very little in Bloomerang that I can't do that I want to do.

Reasons for Choosing Bloomerang

I had used this before and knew it had what I wanted, pricing was competitive and lead times to get it done were reasonable.

Reasons for Switching to Bloomerang

I could not figure out how to do anything in our old database, reports were impossible, our data was a disaster. I had to spend a lot of money on consultants to fix our "free" Salesforce database. Compared to those costs, Bloomerang is cheap!

Response from Bloomerang

Replied June 2021

WOW Marjorie, thanks so much for your kind review. We were thrilled when the nightly NCOA was went live. Such an added benefit to our customers.