Donor relations decoded

Excellent for Most Non-Profits

At a prior non-profit, I switched them from Raiser's Edge (desktop) to Bloomerang. I gained a ton of features and saved quite a bit. The conversion was painless. I've only had to contact support a few times and they have always been extremely helpful. In my current role, I set them up with Bloomerang as their first database. I have also recommended it on multiple occasions.

Pros

Bloomerang is intuitive and easy to use. Creating and reporting with custom field has never been easier and really allows you to customize it to your needs rather than using a standard field for something else. The ability to create embedded forms is a lifesaver. The integrated email capabilities save me from having to purchase another solution like Constant Contact. Plus, these interactions are automatically recorded in the donor/prospects data file. The integrated DonorSearch option is convenient, useful and cost-effective.

Cons

If my organization ran a ton of events, I'm not sure this would be my optimal solution. Currently, there is only one level of access - so I can't let a Board Member in to look around because any accidental changes they make would be permanent. I know that Bloomerang is working on this though.

Bloomerang is Wonderful

My overall experience with Bloomerang has been wonderful. The functionality has been smooth, a time saver, and a wiz as helping my team and I interact with donors. I was thrilled that the software is so easy to use that I did not have to invest a bunch of time into teaching our new head of development when they were hired--they easily figured everything out on their own with very minimal coaching. Not only that, when a problem was encountered, the support staff has been some of the best support staff I have called--they have fixed our issues every time.

Pros

The features that have been most impactful to our small organization has been the seamless functionality of the Bloomerang Software. Drop down menus and easy to navigate dashboard has made the donor interactions easy and shorter on time than other software we have used.

Cons

Of the great things I have encountered using this software, one downside has been the amount of customization included in giving forms. I have mild experience with CSS and coding--so I don't feel confident creating my own, but it would be nice to at least manage the font or bolding of event sponsorships so they stand out. As they are now, every level of sponsorship for my event is a paragraph of text with the amount smushed into the description of that they get at that sponsorship level.

Using Bloomerang for 5+ year and still happy with it

My overall experience has been good. Honestly, we've been shopping around because another department of our organization would like to have a better CRM approach for ticketing events, but there are not many options out there that will offer what Bloomerang offers for that price. So, we are still sticking with Bloomerang for a while.

Pros

i like the most that they are continuously improving it in a way that anybody can tell. I love the efficiency of email campaign. It shows you who opened emails, who click on the links, who unsubscribed, etc. Many valuable information. Also the delivery email rate is higher that other competitors like Mailchimp. I like how easy to deploy this software is in both a computer and a cellphone.

Cons

The graphic design features. Even though this has improved considerably during the last 3 years it still not has good has other softwares. For example the fonts are very limited, which disrupts the branding of the organization.

SJDA and Bloomerang

6/10

Pros

It is very simple to add donations. Creating emails and letters is very easy to do.

Cons

The reporting feature is a bit annoying in the sense I cannot see the whole report on my screen. I do not like having to scroll across the page for all the information.