All ChurchStaq Reviews

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Anonymous

2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed July 2023

Beneficial Ministry Tool

PROS

ChurchStaq's features and ease of use have become an essential ministry tool.

CONS

It would be helpful if when using the app on a cell phone had the same direct access as a laptop.

Vendor Response

Thanks for the review! We may be bias, but we tend to agree that ChurchStaq is essential to ministry on today's world and we're glad you find it beneficial to yours. Our teams are always working on ways to better our solutions to maximize the impact you are making in your communities.

Replied July 2023

Jyme

Non-Profit Organization Management, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2021

Stepping into the New

Help desk and switches over from several platform into to one has been amazing. The customer service and videos walking you through any questions you may have with ease.

PROS

Easy enough to even get our older population to feel confident in using. Visually appeasing and uncomplicated. Allows people of all technology levels to use without stress or troubles.

CONS

Some of the question about current PCI compliance were hard to understand but customer service and technical help were quick to walk us through and explain any questions we had.

Reason for choosing ChurchStaq

better product, customer service was more helpful, pricing

Reasons for switching to ChurchStaq

Integrating them all into one and switching to CCB just seemed smart and financially responsible

Andrew

Religious Institutions, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2021

Canadian Review

Our experience honestly was over promise and under deliver. Too many features are "unavailable in Canada or not working yet" We are really hoping that they sort out these details. There is loads of potential with this software. They do an amazing job with implementation and guiding you through the stats! A huge shout out to their staff [SENSITIVE CONTENT HIDDEN] who are amazing at customer service!

PROS

Church Staq has lots of options now that Push Pay and CCB are integrated. The software will do most things you want it to do. It is amazing once you get to know it! There is huge potential for them to hit a home run in the next year! There really isn't many softwares that have the functionality of this one. Once they fix the user interface, it will be amazing

CONS

Limited features in Canada. Some of the features don't fully work. I wonder if they are going to focus on the international customers and give us the attention we need? Often the response is... this is not even in development or on our radar. Outdated interface. Other software is more intuitive to use.

Reason for choosing ChurchStaq

We were already using the software, and decided to no be someone who switches software each time something better hits the market.

Matt

Religious Institutions, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2020

Great Product Especially in the Present Circumstances

Great product with great customer service which has definitely improved engagement at our church.

PROS

The software has been great for our church family during these times. It has helped our congregation to stay engaged and to follow along with our services and remain connected. The customer service has been great and has responded quickly any time that we had an issue.

CONS

So far we have not been able to use the Connect features and that would be a great help to our engagement ,but I understand that these features are still being rolled out so we look forward to their being implemented soon. I believe this will be a significant upgrade to the features within our church app.

Reason for choosing ChurchStaq

The ease of use and the customer support as well as the ability to customize the product and integrate with Church Community Builder for added features.

Karen

Non-Profit Organization Management, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Best in the Industry

The staff has been wonderful. We love working with [sensitive content hidden]

PROS

Using a church and donor management system is a must for churches. Using Church Staq is a no-brainer. It is very easy to implement and fun to use.

CONS

Some of the applications need updating.

Vendor Response

Thank you for leaving us a review, Karen! Wow—best in the industry, no-brainer, and fun to use?! We are flattered and motivated to continue to innovate to serve the needs of the Church!

Replied June 2023

Jim

Non-Profit Organization Management, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed July 2023

Good but not Great...yet!

Hard to find answers to questions and workarounds at times.

PROS

Processes helpful. Good at helping connect congregation.

CONS

Small groups are poorly designed. Needs lots of attention and logic management to make this better.

Vendor Response

Thank you for taking the time to provide your feedback, Jim! It makes us happy to hear that our solutions are helping you connect with your congregation—that is the goal! We're continually striving to provide the best-in-class technology to aid in your day-to-day ministry.

Replied July 2023

Ken

Non-Profit Organization Management, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed June 2023

My Thoughts

PROS

Ease of use for non-tech people.

CONS

More customizable features would be nice.

Vendor Response

We appreciate your feedback, Ken! We know that church leaders don't often go into ministry to become tech experts—that's why we are here! We are honored that we get to wake up every day to continue to find ways to support the Church in navigating the tech space and identifying solutions that help expand the Kingdom impact.

Replied July 2023

kenneth

Religious Institutions, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2023

My Review

PROS

the various options to help manage a church of any size

CONS

all the stages you have to wait for customer service to do before you can move on on your own.

Vendor Response

Kenneth—we appreciate the time you took to leave a review and we're happy to hear you find value in our solutions. We continue to strive to offer the best customer support and innovative features to allow you to run at maximum efficiency and effectiveness in your day-to-day work.

Replied July 2023

Josh

Non-Profit Organization Management, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

Helping Our Older Congregation

Their customer service and reply time is great. They helped us out with some generous price incentives starting out.

PROS

We loved how easy it was to get people connected and set-up to give. Many of our church members are senior adults, and they had little to no issues getting their account and reoccurring giving set up.

CONS

We haven't had any issues, the biggest challenge on our end was just adjusting to setting up the giving portal and tracking. However, it was simple once we got familiar.

Reasons for switching to ChurchStaq

Usability and admin interaction.

Curtis

Education Management, 201-500 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

FUNCTIONALITY

3

Reviewed June 2021

Church Management Tools!

My overall experience with this software has been really great. Its a simple tool that adds tons of value for churches.

PROS

This software is great for churches trying create a database of all their members and offer an easy way to collect tithing.

CONS

I think for what this software is and the price point, any cons that this application has is negligible.

Freeman

Religious Institutions, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

ChurchStaq Review

PROS

Integration between PushPay and CCB is amazing. The software is very easy to learn and use. The wide range of features allowed us to consolidate and expand a lot of our existing processes.

CONS

Some of the integrations with PushPay could be a little tighter, but as the companies move further in merging the systems, this will be getting better.

Reasons for switching to ChurchStaq

Usability, and wide range of features.

Edvante

Non-Profit Organization Management, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2021

Great Product

It has been great

PROS

I love church community builder. It’s very user friendly.

CONS

The app development time frame is a little lengthy

Reason for choosing ChurchStaq

They had more to offer

Bryan

Non-Profit Organization Management, 1 employee

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

It's Amazing

PROS

The team is doing a fantastic job with our church! Highly recommend

CONS

We have no issues at all. We have been looking at software for a while and was contacted by the company and they had everything we needed.

Reason for choosing ChurchStaq

The people were friendly.

Matt

Religious Institutions, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed February 2021

Clunky, not yet ready to be used by churches, too expensive

PROS

Candidly, I don't have any positive notes to add.

CONS

I have used 4 different church software companies over 15 years, and this is by far the most difficult to use.

Vendor Response

Hi Matt, Thank you for taking the time to leave us an honest review. We appreciated the chance to read your feedback. Our team would love to connect and learn more about your experience with our platform. Do you have time for a quick phone call? Let us know and someone will be in touch. Best, The Pushpay Team

Replied February 2021

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