All ClubExpress Reviews

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Dick

201 - 500 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed July 2021

An all-around excellent product.

User Profile

Kyle

Verified reviewer

Information Technology and Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

Great Support and product

We have had club express about 8 years now, it is very easy to use and when we add events it walks you right through step by step. There was an update to the backend a couple years ago that made it easier for people to set everything up and a huge improvement! The con that I listed is more for being able to setup group emails from a mobile device as the editor tool has a floating builder on it that you can't close, on my phone it takes up the entire area of the email body so I am unable to create a email on the go, but otherwise it is great product to use especially from a desktop view

PROS

ease of setting up events and management of website

CONS

the updated emailing section just has a couple small quirks that could be easily improved on but not major at all

Leigh

Health, Wellness and Fitness, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2020

Great Website Tools for a Club

We have a club in a senior retirement community that has over 700 members using different computer platforms. We use the site as a promotional website as well as a way to keep members informed on events. Our members LOVE being able to see and post images of club activities. The secured areas allow us to keep documents available to our Board without having to keep separate cloud-based storage. We use the survey capability to perform our elections each year as well as interest surveys.

PROS

Full-featured for what we needed. This program provided both a public-facing website as well as a secure members-only area for disseminating information, organizing events, handling application and payments to join, and a location for storing important files for our members and our Board. As an administrator you have great control over accessibility of each area. The tools introduced the last couple of years have allowed us to tailor website pages to meet our needs. And it's so easy to email our membership as well as subgroups of our membership.

CONS

For our organization, the only thing it was missing was the ability to create a waitlist for events and then to add folks on the waitlist as slots for an event opened.

Reason for choosing ClubExpress

Flexibility

Reasons for switching to ClubExpress

Ease of use. Much faster to let non-technical users create and enter content. LOVE the email deliverability as well as the financial capabilities without requiring separate programs for these actions.

Todd

Non-Profit Organization Management, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed May 2020

Be Wary of ClubExpress

I wouldn't recommend ClubExpress to anyone because of the poor coding techniques used and lack of response from the development team with regards to custom code requests.

PROS

Very configurable, many options exist for the calendar of events. Membership module is powerful and has tightened our organizations' membership count. Offers more capabilities than our org currently use which is a good thing for our growing organization. ClubExpress developed a custom Volunteer Time Search Box which has met our expectations, it's powerful and fast.

CONS

Emailing capabilities not well thought out but we understand how tough it is to design an emailing tool. Emails to full membership get logged in email database but Interest Group and Committee emails aren't. We had bad experiences with custom coding, for example a dropdown menu defined on one screen is defined as a text box on another screen. Couldn't get ClubExpress to provide detailed analysis of customer proposals nor would ClubExpress explain general statements their developers made about those proposals. ClubExpress programmers often would make poor coding decisions. For instance, in our custom time logging app, ClubExpress chose to display time detail entries in oldest to newest order, the most illogical and unusable choice possible, a sign of inexperience. Basic tricks to compress as much data as possible on one line (two (or more) line headers, truncation) weren't used, leaving important info undisplayed. As a customer we will have to pay ClubExpress to fix these bugs. Documentation of ClubExpress system is around 1,000 pages, virtually unusable for non-techies.

Vendor Response

Shame on you, Todd. We designed and implemented custom functionality that is exactly what AR Master Naturalists requested. It was implemented on time and within budget. After using it for a year, the organization decided it wanted some changes. You proposed an alternate approach which the board rejected. We're now implementing the changes that the board approved. It's really quite unfortunate that you chose to vent your sour grapes in a poor review for a product that your organization has been using so successfully for more than 3 years now. BTW, our documentation and help system has all been moved online and includes not only reference material but also How To Guides and over 100 video tutorials and webinars.

Replied May 2020

Robert

Maritime, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2020

Easy and Flexible Software

Overall, we are very happy with everything that ClubExpress provides for us. Their software and services are priced very reasonable, and the administrative tools make it very easy to perform weekly and monthly tasks to manage our members and their interests.

PROS

This software has all the tools necessary to build really great web pages for our sailing club. All the administrative features are available for managing our club members, and all the tools work well to manage our club documents and photos. The membership administration is superb, since it allows our members to manage their own contact information, and profiles. At the same time we can administer all our member subscriptions and activities in one place. Membership renewal is very important for our club, and the ClubExpress administrative features allow us to simplifiy this annual process.

CONS

Only a few hiccups were discovered. Originally we had some difficulty uploading groups of photos into our club's photo albums, but that issue seems to be resolved now. One other frustration is managing our historic documentation. There appears to be no way to view documents online, so members who wish to view an historic document must download the document to their computer. Consequently, we need to shrink the size of our documents, by dividing them up into smaller categories. That way the smaller documents are quicker to download, while our larger documents take much more time to download. We find this to be somewhat cumbersome with current technology.

Reason for choosing ClubExpress

The ClubExpress software fits very well with our sailing club activities.

Matt

Civic & Social Organization, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2020

Very robust, but sometimes clunky

Overall we've been happy with the product, and are just really getting into the depths to which it can help our organization grow and prosper. The customer service is top notch, quick to respond, and willing to make adjustments just for us. This is a very powerful web service and we are looking to getting to fully know it!!

PROS

The ClubExpress system is very robust with a very wide variety of modules, and endless ways to customize them. We are only 6 months in to using it, and I am sure we have not yet figured out all of the ways or organization can benefit. The email editor, once learned, is very powerful and can be manipulated with a wide variety of options. Customer service is top notch!

CONS

Some of the procedures to complete steps can be a bit cumbersome: for example if you make a change in a change box, select save on the change box, but forget to select save at the bottom of the page, all changes are lost. Reports seem to take one or two dialog boxes to generate (could be condensed). Web editor feels clunky. Some editors have limited font options, and edits sometimes don't take on the first try.

Reason for choosing ClubExpress

Ultimately, the price was significantly less, and the product did everything (and more) than our previous service.

Reasons for switching to ClubExpress

The Board was looking for a less expensive option.

Jill

Non-Profit Organization Management, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed January 2020

Meh

I was here with ClubExpress was chosen by management but had very little training on it as I left the organization shortly after. Now I am back in a management capacity and there are still many things that are clunky about the platform. It seems to take a very long time to get the hang of the ins and outs and has caused at least one ex-employee to cry. Seriously. I have stuck with it, and it does become easier, but SOOOO much time to figure some of it out. The videos have been a bit helpful but often it is just easier to ask a colleague how to do something in the system rather than have to sit thru a 10 minute video and only have 1/2 of the question answered.

PROS

It keeps all of our customer history information in one place.

CONS

It can be rather clunky and sometimes just will not save things they way they were typed or created. It is not very intuitive and there always seems to be a 'work around' needed.

Reason for choosing ClubExpress

Management at the time chose Club Express because it worked well with the website host we were using. Now we are switching hosting and it will be easier to have most of the information be moved over to the new host and use ClubExpress for only the necessary items.

George

Non-Profit Organization Management, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

Club Express Fan

Very, very positive. Tech support is great, accessable, and quite clear in their responses.

PROS

It's tailored to clubs & social organizations making it's functionality ideal for us. The modules are, I believe, are unique to our (clubs) environment.

CONS

Formating is a bit of a PIA and can be cumbersome. Picture & photo upload is limited to resident computers only. There's no direct access to social media or cloud storage which is a definite negative. Event questions are very limited and do not offer If-Or linking. Event registrations can be confusing for the non- tech users/ members.

Reason for choosing ClubExpress

Ease of use.

Reasons for switching to ClubExpress

As our club grew the complexity of our site outgrew the capabilities of WordPress and it's myriad of plugins, many of which simply were not reliable.

Lisa

Non-Profit Organization Management, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

Club Grows as we Utilize New Features

Their support team never lets us down. Quick responses to our queries and happy to keep answering questions until we are satisfied.

PROS

Fulfilled our need to have member management together with communications and finances

CONS

Now that we use most of its features, we find that volunteers who want to help with it are intimidated by its process. Plus, because we use only volunteers and we oversee so many members, we have to be careful about who we allow into the system to maintain member privacy.

Reason for choosing ClubExpress

The high recommendation in industry trades such as PC Mag, etc.

Reasons for switching to ClubExpress

To have all member information in one database

Michael

Non-Profit Organization Management, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2020

Low cost solution to Member Management

PROS

The price is right. Low cost is affordable for smaller biz.

CONS

Appearance. Could use a design facelift.

Reason for choosing ClubExpress

Price and ability.

Reasons for switching to ClubExpress

Price and hated the difficulty in cancelling a membership for our members.

User Profile

Brian

Verified reviewer

Airlines/Aviation, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed January 2020

Reasonably good site for hosting club web presence

The support has been great. I work in a support role in my day job and I must say calling CE is a frictionless experience. I've emailed on a Saturday or Sunday and gotten responses back during that time - usually because my question is either answered, or the issue fixed. Overall, my experience with Club Express has been good. There's a long list of things I'd love to improve, but for what the software does, it does it reasonably well.

PROS

The hosting software does a reasonably good job in helping create a packaged online presence. For someone not familiar with creating a website there is a lot to be done when creating a site, from the server setup (and administration), creating databases, store functionality (credit card transactions) and other programming. Club Express has all of this packaged up into one reasonably easy to deploy environment. There are certain methodologies which you have to understand in order to best use the site software, but this isn't any different than learning any other software package. With any software/site support is absolutely essential to helping smooth out the rough edges and I've found Club Express support to be very helpful and I can usually get my issues squared away within one call and certainly less than a day.

CONS

While the site is easy to put up, there are some areas where the design is a bit clunky and challenging to use. As long as you stay within their parameters you're probably be fine, but no single organization fits perfectly into that box. Sometimes it's easier to change the code than it is to change the organization culture... other times, the culture has to change to fit the code. Neither of those operations can be very comfortable. One usually requires money, the other usually requires many meetings and often tears as old ways have to change. The site software tries to do many things and given the demand of everyone going mobile these days, the mobile software falls short. It's far FAR easier to to manage on a desktop than on a phone or tablet. Their recently released texting functionality is a great example. Neat feature - but completely unusable unless you're at a computer. Can you do it on a phone? Sure - but the mirad of menus one has to navigate through to send a text makes it useless. It's better just to start a group text before the event and use that going forward.

Reasons for switching to ClubExpress

The owner/developer of the site was retiring and closing down his operation.

John

Political Organization, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed January 2020

The Great and Not So

We have observed a moderate increase in fee-based memberships which helps to support our political efforts in the county. The integration of membership management and related financial transactions gives us much better visibility into our operations and gives us the ability to identify and work with those members who have demonstrated a strong financial commitment to our organization and its work. As noted in the Cons above, we have been quite disappointed with event management (it is way too hard to configure and manage events especially when the majority of people interested in and attending such events are not actually formal members in the CE member database) and email communications for our audience of over 10,000 interested parties but not formal members. We have lowered our expectations for a single system to do everything for our large, county-based political organization interacting with a very large population of people most of whom are not formal members of the organization. I would not recommend ClubExpress as the single, do-it-all system for other such political organizations, but I would recommend it for formal member management and web presence.

PROS

The product is very good for managing formal memberships within our county political organization. We were able to configure not only the usual demographic information but could also create custom data elements to identify and track members who have formal voting rights for the business of the organization. Managing and maintaining our web presence is easy without having to resort to web/HTML coding which to date is an option but not one we have needed.

CONS

As we intended, we migrated our custom website and member management system, our third-party event management services, and our third-party email communication services all to ClubExpress. After moving all of these, we found great value for the website and member management functionality. Unfortunately, the email communication and event management services in ClubExpress have failed significantly to meet our needs, so we have quit using those services in ClubExpress and gone back to our former service providers, MailChimp and Eventbrite, for those services. This has resulted in incremental costs we had planned to eliminate.

Reasons for switching to ClubExpress

While finding some volunteers to develop custom code for a website and possibly even member management is sometimes possible, the end result is never maintainable. It was imperative that we get out of basic website and membership management development. Additionally, we wanted a system that would bring together in one place, with reduced total cost our website, member management, event management, and email campaign services. ClubExpress seemed to be such a system. As noted in other places, this has not turned out as we expected, but we do find incremental value.

Ryan

Entertainment, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

Complete Club Management Platform

This has been extremely well received by our members and we noticed a huge uptick in applications for membership at our gun club. The ease of use of the platform makes it simple and easy to update and provide as much information as we can to members and the public alike to increase interest and participation in our Club activities. Members are still complimenting our website committee and with online renewals the administrative savings are immense. Online renewals were going to be a make or break with our Club and ClubExpress and they exceeded on all ends. I set up the renewals incorrectly and one phone call and ClubExpress was able to fix my mistake. Members were shocked how easy renewals are while still being through: we can display our range rules and members have to sign off on them before renewing. Finally, we've seen an uptick in our optional raffle ticket purchases for our annual gun raffle. Members were able to easily add on their purchases and since the funds go into different "accounts" in ClubExpress' log, we can easily separate membership dues from raffle ticket purchases.

PROS

The front end for website creation is simple and easy to use, but the system is extremely robust in the back end (administrative systems). Right now we are going through renewals and nearly everyone was shocked by how simple it is to navigate. It's hard to list just one: they really thought of everything and keep updating and adding more features to their platform. The system is extremely through. Finally the two times were I had issues, ClubExpress has answered the call and had the problems solved extremely fast; they know their stuff and and fix problems quickly.

CONS

Knowing what we know now, the original set-up costs were higher than we needed to purchase. However, knowing what we know now, we would have definitely chosen ClubExpress again; we see no reason to change from ClubExpress anytime soon.

Reason for choosing ClubExpress

If we hired a local company to build a website from scratch it would cost over $15k and we would be dependent on them to update the website. Furthermore, the website would become stale over time. Researching ClubExpress and their concept: develop a cookie cutter club website platform and generate a website using their system was so common sense that my only regret was time we debated the decision.

Matthew

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2018

End Board Member Burnout

More members, easier event planning, and marketing. We were recognized by our Global leadership for doubling our membership 2 years after implementation. Other chapters have asked for our help in implementing the same software and procedures.

PROS

We used free tools like Gmail, MailChimp, Weebly and Paypal. Nothing spoke to each other and our membership database was a nightmare. Membership, programming, and treasurer each kept separate databases and our records were a mess. Our committee did an exhaustive review of 5 software packages before deciding on Club Express. Now everything is in one place. We have doubled our membership and cut the workload for board members in half. 2 years after implementation our chapter was recognized for our leadership. Club Express was the reason. Simply automating renewals and dues reminders was huge. Tracking attendance and collecting satisfaction polls helped up to create programs that better serve our membership. The integration with the website keeps everyone informed. New events show up on the calendar. New members show up in our searchable member database from the homepage.

CONS

Software this powerful also requires some learning. Many of the functions have small "icons" instead of drop-down menus. It has taken me a while to learn the iconography and I often click the wrong option before finding the one I really want. I wish it was more intuitive, but that is a very subjective statement. Intuitive to me may not be that way for you. We have 3 board members that have become experts on Club Express and we have not had any issues training the next generation as they take over our chapter.

Dick

Civic & Social Organization, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

RinMyVillage

Is essential to our operation and we could not operate without it.

PROS

This software is absolutely essential for our organization. Without it we would not be able to coordinate the efforts of volunteers and would have to have paid staff. That would add hundreds of dollars to the nominal cost we now charge our elderly members who receive services. I've been able to operate as an online organization without a physical office for the last dozen years. This means that volunteers can work from their homes coordinating services and finding volunteers for members. The software handles all of our renewals even sending out snail mail letters to members who do not use computers when they need to renew. Our website is completely generated using the club Express software.

CONS

There are no major features that we can think of that are missing. That's not a coincidence over the last dozen years club Express as responded by adding those features we think we need sometimes involving major development effort. Only mind tweaks to increase efficiency are needed from time to time.

Reason for choosing ClubExpress

When we first begin there were no serious competitors to club express. Club Express has just done a major enhancement to accommodate organizations certainly seniors such as ours that was paid for by a major grant from metropolitan Life and the village to village Network

Yvonne

Non-Profit Organization Management, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2020

ClubExpress=outstanding value for small to medium non-profit & customer service can't be beat

I work with many other AMS and I really like ClubExpress. The greatest thing about CE is the customer service. I appreciate being able to either email or call with a question and get almost immediate response. I also appreciate that they accept suggested improvements and eventually implement those suggestions that are compatible with most of their clients.

PROS

I guess I would say that I like that CE is always rolling out improvements. Over the past 5 years, there have been improvements that I wanted and eventually, they have implemented those improvements.

CONS

I would have to say that what I like least is that we can't tailor the software to meet every one of our specific needs. This software is for multiple nonprofits and clubs and has to meet the needs of a wide range of clients. I would like to see a Search function added to the website, and that is one drawback we are currently experiencing.

Reason for choosing ClubExpress

CE's demo was impressive; they offer "live" supprot vs. "support ticket"; located in same time zone as the association executive director; scheduling of blast emails.

Reasons for switching to ClubExpress

We did not like YourMembership. While we were happy with Affiniscape, once the two companies merged under YourMembership, we no longer liked the product. It was cumbersome and we felt the staff did not listen to our needs. We did not like having to submit support tickets and wait for answers, which sometimes, took 24 hours or more.

Catherine

Insurance, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2020

IACP Review of Club Express

My overall experience after identifying them as our new web platform has been overwhelmingly positive. No regrets for moving over to them at all

PROS

Ease of use, ability to program events, registration, payments and email communications, as well as Member management. Overall cost is reasonable and customer service is very good.

CONS

While the reports are voluminous, it should be easier to: Identify what data elemnents are in each report from an informational screen vs running each one to see what it includes. Filter a report for the information you need, choose my own data elements. The system is set-up to recognize the individual as the member and the reports are geared that way. Our group the company is the member so many of the reports leave that information out making it hard to run one report vs 3/4 and some outside Excel work. My group is international so better formating of phone numbers etc., is needed. Overall there should be an ability of a "Super User" to have more freedom creating reports Also a better export of data for my accountant from CE to QuickBooks On-line. Still doesnt work very well.

Reason for choosing ClubExpress

N/A

Reasons for switching to ClubExpress

Too difficuilt to make changes on our own; always had to pay company; very reliant on them; programming language difficult to master unless you were very familiar with it. or had programming skills. Reports were difficult to obtain.

Jon

Non-Profit Organization Management, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2020

Social Club Usage

We provide services to a social club of new folks moving into a recognized vacation & retirement area. We have over 30 recognized activities (sports, book clubs, culinary, educational, etc.) and regular special activities. We were at a point where we could not manage the club with our home grown software and had passed board-level rules that would limit future growth in the club. After using the software for a year, the board rescinded the rules and now allow unhindered growth.

PROS

Payments option. New member sign up process. General overall flexibility. The help desk is very good. As a point of reference, I have managed similar help desks in Fortune 100 companies.

CONS

Some of the features, while generally useful, can be a problem without other features. Biggest example; the latest release of software allows users to more easily remove themselves from a scheduled event that requires registration. Unfortunately, an automated waitlist option is not currently available. Consequently, a hand-managed waitlist option can be subverted if someone cancels from an event without telling the organizer. Another person, who isn't on the waitlist, can easily sign up for the newly released spots and the person who has been on the waitlist doesn't have a chance to be added to the event.

Reasons for switching to ClubExpress

We couldn't handle the volume of money transactions and managing all interest groups was very manual and labor intensive. Very hard for a volunteer group. Now, as an interest group lead, I spend minutes managing my group where I previously spent hours for similar results.

Chemene

Non-Profit Organization Management, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2020

The customer support alone is well worth the investment

It's been great. Members are using our system more. We are disseminating more info through our members only portal and having coordinators for different features have helped spread the work around more efficiently.

PROS

I liked the fact that as we were converting from another platform without support how accomodating CE was. As I was building our site from the ground up without much experience in website building, they stopped in whenever I hit a roadblock and I didn't incur fees other that out monthly fees. Over the, CE has continued to respond to issues we encountered and address them quickly and communicate often with progress or alternate solution to solve our problems. We are a volunteer organization which often requires the time of a regular paid position and CE has made it easy to support our members and provide a much needed member management solution that we did not have previously.

CONS

There are a few features that I would like to see implemented but nothing that are deal breakers for us.bi would like to see more opportunities to export data and filter it other than in the canned reports but overall it works for us.

Reasons for switching to ClubExpress

More user friendly, did not require expert product development experience but number one is customer support availability.

Lawrence

Recreational Facilities and Services, 2-10 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed January 2020

Good Program if you totally agree with ClubExpress' decision for your club's business model.

PROS

ClubExpress offers a complete, out-of-the-box business structure to operate a Club. If your Club operates in accordance with ClubExpress' business model, then it will work very well. ClubExpress customer service is generally available, is reliable in returning calls, and is very willing to give the time necessary to learn to operate its program. Customer service is unfortunately unable to be flexible if your Club's business model does not exactly match the business model that ClubExpress has decided is the best for every club.

CONS

ClubExpress insists upon handling my Club's money without providing any notice. ClubExpress withdraws its fees from the Club's bank account without any e-mail or other notice of the amount to be withdrawn, or the amount that has been withdrawn. ClubExpress collects the Club's money from members without providing any e-mail or other notice that the money has been received by ClubExpress. Instead, I am required to check into the website daily, and then navigate through the website to a report which lists financial transactions in order to become informed of what ClubExpress has done. ClubExpress is not set up to operate as a traditional club. That is, ClubExpress has no means of having Club members attend a function, to sign for their purchases, and then be billed after the function. Instead, ClubExpress is only set up to have members prepay for all function expenses, including such variable purchases such as food and drinks. Instead of accommodating traditional club operations, ClubExpress has told me that we should change the Club's business model, and should "train" our members to know in advance how much they will eat and drink.

Reasons for switching to ClubExpress

Difficulties in receiving customer service from the previous webmaster.

William

Professional Training & Coaching, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2020

Good for what it does...could be better

Club Express makes managing membership and sending out emails to members easy. But the user interface for occasional users is clunky.

PROS

Our organization is a volunteer not for profit professional organization with no paid staff. Club express does a great job managing our membership database and it is relatively easy to learn how to post material.

CONS

I would like more flexibility on how to output data by being able to select fields rather than selecting from a set of reports. The events registration set up is clunky...could be much better. We would also like to have more flexibility for a non-member data base broken into categories. We would also like to be able to have an easier time sending emails to all or subgroups of members using our organization's email tags. There also should be an easier way for non-members to register for events and pay by credit card at a later date.

Reason for choosing ClubExpress

I received a marketing call. Previously, we did not have the ability to accept credit card payments and the membership database was maintained by hand in a Access database. I contacted three or four similar organizations that used Club Express and were happy with it. Also it is affordable

Amy

Non-Profit Organization Management, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2020

Club Express Review

The software has been great for keeping our resources in one place and visible to all of our members. It allows our members to be more in charge of their club experience. The financial side of our functions is much smoother now that we only accept credit cards through the website.

PROS

My group has many interest groups with in the larger club. The event calendar is great for letting our members know what is going on and getting involved with everything that our club has to offer. Events have lots of options during set up so they work well for large club wide functions like our luncheons as well as the casual interest group get togethers that our members attend. The forums are also wonderful and have helped communication within our organization.

CONS

There is a learning curve to this. It was/is extremely hard to get by in from some of our group leaders when we switched to this software. We held individual trainings for our leaders to teach them how to post event/send event related email etc.. It would help tremendously if we could invite members of a certain INTEREST GROUP to register for events. The committee work around that we use is very clunky and time consuming to manage. Our interest group leaders also need a way to have a wait list for attendees as our event fill regularly. Leaders should receive an email notification when someone cancels but they don't.

Phil

Executive Office, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

Member Group Management Software designed for the basic computer user

Club Express has decreased the amount of work I have had to do in conjunction with our membership. It has allowed us to redesign our website and has increased internet traffic through our website for member issues, exhibitors requesting information concerning conferences and the ability to direct all registrations for memberships and conferences through our website which is having a positive effect on increased membership to our organization.

PROS

We are an organization that manages membership of a state organization of medical group business management professionals and conducts conferences for its membership and let me also add that I am not a "computer wizard" of any sorts . We just recently switched to Club Express and I have found it to be so easy to access all the tools that I need to manage the financial affairs and member support. The software is split into several easy to follow groupings and I am just now setting up my first event through Club Express which has been a breeze. The Customer Support has been fantastic and they are always willing to answer any questions and guide me through any issues I may have. They have several support webinars which makes it easy to learn all parts of the use of the system.

CONS

I have not really encountered any issues with this software. It is such an improvement over the previous software we were using and has made it so much easier to track my membership and answer member questions that I could not previously do.

Reasons for switching to ClubExpress

Our old software was not user friendly and was frankly outdated for our purposes. We also found Club Express to be a cost effective software for a small non-profit group without a large monthly budget and allowed us to manage all aspects of our group without use of any other outside event management software.

Kim

Civic & Social Organization, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2020

Club Express is a website content management system and Club Management

Great Support , easy to use, new features constantly added for free, and it does have a few fee based additional items if you need them. Also Quick-books integration for only $100 one time fee. Solid product 99.995% up time.

PROS

Club Express is a website content management system and Club Management in one package, very granular settings to allow different parts of our Yacht Club users to manage to aspect that applies to them, cutting down on the need for a webmaster/administrator. Does member management, Email blasts( easier than mail chimp) Group members by committee , function etc. Good event Calendar with signup, including paid events. And has good web design features/intial setup support. and support in general is outstanding. they also have a mobile app available.

CONS

I wish that the event calendar could be linked at a google calendar, you can click a button that says add to my calendar, but it doesn't allow the whole event calendar to be shown as a google calendar. And it does cost money every month, but for what you get it is a reasonable fee.

Reasons for switching to ClubExpress

Support fees from old product high.

Jack

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

Great system for our club

The system makes it easy to maintain and control our membership information and makes the renewal process and collection of dues extremely easy. The ability to schedule and maintain events is also very easy and useful. The availability of blogs and photo albums is also very useful.

PROS

The system provides a wide range of capabilities. Pretty much all of our needs have been met by the standard system and it offers many services that we don't use or need. The few special capabilities that we desired we provided as a custom service at a very reasonable cost.

CONS

Since the users in the volunteer positions often change frequently there is sometimes a problem with the learning curve. The system provides so many functions that our volunteers sometimes have problems devoting the time necessary to adequately learn the capabilities of the system.

Reason for choosing ClubExpress

This package was head and shoulders above any other club-oriented software we examined. It provided the largest number of functions at a reasonable cost.

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