We have had club express about 8 years now, it is very easy to use and when we add events it walks you right through step by step. There was an update to the backend a couple years ago that made it easier for people to set everything up and a huge improvement! The con that I listed is more for being able to setup group emails from a mobile device as the editor tool has a floating builder on it that you can't close, on my phone it takes up the entire area of the email body so I am unable to create a email on the go, but otherwise it is great product to use especially from a desktop view

ease of setting up events and management of website

the updated emailing section just has a couple small quirks that could be easily improved on but not major at all

We have a club in a senior retirement community that has over 700 members using different computer platforms. We use the site as a promotional website as well as a way to keep members informed on events. Our members LOVE being able to see and post images of club activities. The secured areas allow us to keep documents available to our Board without having to keep separate cloud-based storage. We use the survey capability to perform our elections each year as well as interest surveys.

Full-featured for what we needed. This program provided both a public-facing website as well as a secure members-only area for disseminating information, organizing events, handling application and payments to join, and a location for storing important files for our members and our Board. As an administrator you have great control over accessibility of each area. The tools introduced the last couple of years have allowed us to tailor website pages to meet our needs. And it's so easy to email our membership as well as subgroups of our membership.

For our organization, the only thing it was missing was the ability to create a waitlist for events and then to add folks on the waitlist as slots for an event opened.

I wouldn't recommend ClubExpress to anyone because of the poor coding techniques used and lack of response from the development team with regards to custom code requests.

Very configurable, many options exist for the calendar of events. Membership module is powerful and has tightened our organizations' membership count. Offers more capabilities than our org currently use which is a good thing for our growing organization. ClubExpress developed a custom Volunteer Time Search Box which has met our expectations, it's powerful and fast.

Emailing capabilities not well thought out but we understand how tough it is to design an emailing tool. Emails to full membership get logged in email database but Interest Group and Committee emails aren't. We had bad experiences with custom coding, for example a dropdown menu defined on one screen is defined as a text box on another screen. Couldn't get ClubExpress to provide detailed analysis of customer proposals nor would ClubExpress explain general statements their developers made about those proposals. ClubExpress programmers often would make poor coding decisions. For instance, in our custom time logging app, ClubExpress chose to display time detail entries in oldest to newest order, the most illogical and unusable choice possible, a sign of inexperience. Basic tricks to compress as much data as possible on one line (two (or more) line headers, truncation) weren't used, leaving important info undisplayed. As a customer we will have to pay ClubExpress to fix these bugs. Documentation of ClubExpress system is around 1,000 pages, virtually unusable for non-techies.

Overall, we are very happy with everything that ClubExpress provides for us. Their software and services are priced very reasonable, and the administrative tools make it very easy to perform weekly and monthly tasks to manage our members and their interests.

This software has all the tools necessary to build really great web pages for our sailing club. All the administrative features are available for managing our club members, and all the tools work well to manage our club documents and photos. The membership administration is superb, since it allows our members to manage their own contact information, and profiles. At the same time we can administer all our member subscriptions and activities in one place. Membership renewal is very important for our club, and the ClubExpress administrative features allow us to simplifiy this annual process.

Only a few hiccups were discovered. Originally we had some difficulty uploading groups of photos into our club's photo albums, but that issue seems to be resolved now. One other frustration is managing our historic documentation. There appears to be no way to view documents online, so members who wish to view an historic document must download the document to their computer. Consequently, we need to shrink the size of our documents, by dividing them up into smaller categories. That way the smaller documents are quicker to download, while our larger documents take much more time to download. We find this to be somewhat cumbersome with current technology.

Overall we've been happy with the product, and are just really getting into the depths to which it can help our organization grow and prosper. The customer service is top notch, quick to respond, and willing to make adjustments just for us. This is a very powerful web service and we are looking to getting to fully know it!!

The ClubExpress system is very robust with a very wide variety of modules, and endless ways to customize them. We are only 6 months in to using it, and I am sure we have not yet figured out all of the ways or organization can benefit. The email editor, once learned, is very powerful and can be manipulated with a wide variety of options. Customer service is top notch!

Some of the procedures to complete steps can be a bit cumbersome: for example if you make a change in a change box, select save on the change box, but forget to select save at the bottom of the page, all changes are lost. Reports seem to take one or two dialog boxes to generate (could be condensed). Web editor feels clunky. Some editors have limited font options, and edits sometimes don't take on the first try.

I was here with ClubExpress was chosen by management but had very little training on it as I left the organization shortly after. Now I am back in a management capacity and there are still many things that are clunky about the platform. It seems to take a very long time to get the hang of the ins and outs and has caused at least one ex-employee to cry. Seriously. I have stuck with it, and it does become easier, but SOOOO much time to figure some of it out. The videos have been a bit helpful but often it is just easier to ask a colleague how to do something in the system rather than have to sit thru a 10 minute video and only have 1/2 of the question answered.

It keeps all of our customer history information in one place.

It can be rather clunky and sometimes just will not save things they way they were typed or created. It is not very intuitive and there always seems to be a 'work around' needed.

Very, very positive. Tech support is great, accessable, and quite clear in their responses.

It's tailored to clubs & social organizations making it's functionality ideal for us. The modules are, I believe, are unique to our (clubs) environment.

Formating is a bit of a PIA and can be cumbersome. Picture & photo upload is limited to resident computers only. There's no direct access to social media or cloud storage which is a definite negative. Event questions are very limited and do not offer If-Or linking. Event registrations can be confusing for the non- tech users/ members.

Their support team never lets us down. Quick responses to our queries and happy to keep answering questions until we are satisfied.

Fulfilled our need to have member management together with communications and finances

Now that we use most of its features, we find that volunteers who want to help with it are intimidated by its process. Plus, because we use only volunteers and we oversee so many members, we have to be careful about who we allow into the system to maintain member privacy.

The price is right. Low cost is affordable for smaller biz.

Appearance. Could use a design facelift.

The support has been great. I work in a support role in my day job and I must say calling CE is a frictionless experience. I've emailed on a Saturday or Sunday and gotten responses back during that time - usually because my question is either answered, or the issue fixed. Overall, my experience with Club Express has been good. There's a long list of things I'd love to improve, but for what the software does, it does it reasonably well.

The hosting software does a reasonably good job in helping create a packaged online presence. For someone not familiar with creating a website there is a lot to be done when creating a site, from the server setup (and administration), creating databases, store functionality (credit card transactions) and other programming. Club Express has all of this packaged up into one reasonably easy to deploy environment. There are certain methodologies which you have to understand in order to best use the site software, but this isn't any different than learning any other software package. With any software/site support is absolutely essential to helping smooth out the rough edges and I've found Club Express support to be very helpful and I can usually get my issues squared away within one call and certainly less than a day.

While the site is easy to put up, there are some areas where the design is a bit clunky and challenging to use. As long as you stay within their parameters you're probably be fine, but no single organization fits perfectly into that box. Sometimes it's easier to change the code than it is to change the organization culture... other times, the culture has to change to fit the code. Neither of those operations can be very comfortable. One usually requires money, the other usually requires many meetings and often tears as old ways have to change. The site software tries to do many things and given the demand of everyone going mobile these days, the mobile software falls short. It's far FAR easier to to manage on a desktop than on a phone or tablet. Their recently released texting functionality is a great example. Neat feature - but completely unusable unless you're at a computer. Can you do it on a phone? Sure - but the mirad of menus one has to navigate through to send a text makes it useless. It's better just to start a group text before the event and use that going forward.

More members, easier event planning, and marketing. We were recognized by our Global leadership for doubling our membership 2 years after implementation. Other chapters have asked for our help in implementing the same software and procedures.

We used free tools like Gmail, MailChimp, Weebly and Paypal. Nothing spoke to each other and our membership database was a nightmare. Membership, programming, and treasurer each kept separate databases and our records were a mess. Our committee did an exhaustive review of 5 software packages before deciding on Club Express. Now everything is in one place. We have doubled our membership and cut the workload for board members in half. 2 years after implementation our chapter was recognized for our leadership. Club Express was the reason. Simply automating renewals and dues reminders was huge. Tracking attendance and collecting satisfaction polls helped up to create programs that better serve our membership. The integration with the website keeps everyone informed. New events show up on the calendar. New members show up in our searchable member database from the homepage.

Software this powerful also requires some learning. Many of the functions have small "icons" instead of drop-down menus. It has taken me a while to learn the iconography and I often click the wrong option before finding the one I really want. I wish it was more intuitive, but that is a very subjective statement. Intuitive to me may not be that way for you. We have 3 board members that have become experts on Club Express and we have not had any issues training the next generation as they take over our chapter.

1. Public and Private (member login required) website. Implemented within 30 days. 2. Membership database implemented in three days. 200+ member records bulk-load by Club Express in one day. 3. Sons in Retirement (SIR) is an interest (activities for men in their retirement years) based organization. The ClubExpress platform provides for creation and management of categorized interest groups of activities managed by designated member coordinators. Members may join or leave individual activities at any time. 4. Financial management of member dues payments and organization event registration and fee payments via an event calendar. 5. Availability of version and a mobile app

Comprehensive integrated cloud based software for a custom public/private website, member database management, club and activities organization, communications, financial management with access to on-line, telephone, user manuals and webinar customer support. The total monthly cost is based on the number of active members with no long term contract commitment. A 30 day trial period was provided which allowed ample time to review, learn and use the basic functions including configuring our initial website.

The Club Express platform is technically and functionally comprehensive. Our organization chose to implement the system ourselves rather than purchase and engage Club Express support. As a result many volunteer hours of effort from club members were required. A new function, text messaging, comes at extra cost which appears to our members as not justified. The News article function is good for brief, one page or less, articles. However, our organization monthly newsletter icurrently includes eight pages and is emailed in pdf format to most members, printed and post mailed to a few members. We must resort to using Microsoft Publisher and uploading the pdfs to a ClubExpress document folder, creating a custom page with links to the newsletter documents making the newsletter available on our website.

This has been extremely well received by our members and we noticed a huge uptick in applications for membership at our gun club. The ease of use of the platform makes it simple and easy to update and provide as much information as we can to members and the public alike to increase interest and participation in our Club activities. Members are still complimenting our website committee and with online renewals the administrative savings are immense. Online renewals were going to be a make or break with our Club and ClubExpress and they exceeded on all ends. I set up the renewals incorrectly and one phone call and ClubExpress was able to fix my mistake. Members were shocked how easy renewals are while still being through: we can display our range rules and members have to sign off on them before renewing. Finally, we've seen an uptick in our optional raffle ticket purchases for our annual gun raffle. Members were able to easily add on their purchases and since the funds go into different "accounts" in ClubExpress' log, we can easily separate membership dues from raffle ticket purchases.

The front end for website creation is simple and easy to use, but the system is extremely robust in the back end (administrative systems). Right now we are going through renewals and nearly everyone was shocked by how simple it is to navigate. It's hard to list just one: they really thought of everything and keep updating and adding more features to their platform. The system is extremely through. Finally the two times were I had issues, ClubExpress has answered the call and had the problems solved extremely fast; they know their stuff and and fix problems quickly.

Knowing what we know now, the original set-up costs were higher than we needed to purchase. However, knowing what we know now, we would have definitely chosen ClubExpress again; we see no reason to change from ClubExpress anytime soon.

After the usual growing pains we have found this system to be a wonderful upgrade and is enabling us to work more efficiently in all aspects of our operation. We still have features we have not implemented (like Forums and Ad Hoc Reporting), but that will come with time. I'd like to particularly credit the tech support staff for answering my every dumb question and implementing some upgrades that we have suggested. I think the caliber of the tech support is just outstanding.

Our small non-profit "village" had cobbled together at least 6 other software applications to conduct our day-to-day business. It was duplicative and a bit of a mess. Using ClubExpress enabled us to bring everything under one umbrella - managing member and prospect records, entering payments and donations, event registration management, sending out email blasts, and providing volunteers the ability to accept service requests online, anytime. Plus, members can access the system to update their records, RSVP for events and make their payments and donations. It's been a terrific upgrade.

The transition was a bit of a challenge as you might imagine as we bring all these functions under one roof. Our staff is very busy and had to fit in training on the fly. It took several months for all of us to feel comfortable using the system. That's not the fault of CE, but just a fact of transitioning. It would be much better for a group to start out with CE versus transition to it, though the CE customer support has been absolutely outstanding and the training videos and regular webinars help a lot. Some of our members and volunteers still do not access the system, but that's ok since so many are actually using it.

I work with many other AMS and I really like ClubExpress. The greatest thing about CE is the customer service. I appreciate being able to either email or call with a question and get almost immediate response. I also appreciate that they accept suggested improvements and eventually implement those suggestions that are compatible with most of their clients.

I guess I would say that I like that CE is always rolling out improvements. Over the past 5 years, there have been improvements that I wanted and eventually, they have implemented those improvements.

I would have to say that what I like least is that we can't tailor the software to meet every one of our specific needs. This software is for multiple nonprofits and clubs and has to meet the needs of a wide range of clients. I would like to see a Search function added to the website, and that is one drawback we are currently experiencing.

My overall experience after identifying them as our new web platform has been overwhelmingly positive. No regrets for moving over to them at all

Ease of use, ability to program events, registration, payments and email communications, as well as Member management. Overall cost is reasonable and customer service is very good.

While the reports are voluminous, it should be easier to: Identify what data elemnents are in each report from an informational screen vs running each one to see what it includes. Filter a report for the information you need, choose my own data elements. The system is set-up to recognize the individual as the member and the reports are geared that way. Our group the company is the member so many of the reports leave that information out making it hard to run one report vs 3/4 and some outside Excel work. My group is international so better formating of phone numbers etc., is needed. Overall there should be an ability of a "Super User" to have more freedom creating reports Also a better export of data for my accountant from CE to QuickBooks On-line. Still doesnt work very well.