--- title: "ClubExpress Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ClubExpress. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ClubExpress is a good fit for you!" source_url: "https://www.softwareadvice.com/nonprofit/clubexpress-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Membership Management Software](https://www.softwareadvice.com/membership-management/) / [ClubExpress](https://www.softwareadvice.com/nonprofit/clubexpress-profile/) / ClubExpress Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/nonprofit/clubexpress-profile/) Reviews [Alternatives](https://www.softwareadvice.com/nonprofit/clubexpress-profile/alternatives/) # ClubExpress User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 517 ### Secondary ratings - Ease of use: 3.7/5 - Customer support: 4.6/5 - Value for money: 4.4/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 235 reviews (45%) - 4 stars: 204 reviews (39%) - 3 stars: 57 reviews (11%) - 2 stars: 12 reviews (2%) - 1 star: 9 reviews (2%) ### Most mentioned pros - ClubExpress does help in that it allows us to have a Mobile and Desktop version of a webpage. - I like: the ability to communicate with all members in blast email' that it assigns membership numbers automatically and sends reminders about membership renewal, being able to check for bad eddresses (email addresses) and print labels for members without email. - To be really forthright, the assistance is adequate. If I have a problem, I can send them an email and have an answer or a solution within a few hours. ### Most mentioned cons - ClubExpress was not designed for HOAs and HOAs are not its biggest customer segment, so we had to fit some of our needs into the structure they have for clubs. - Some of the data entry is very clunky, recording cash payments, having to use PayPal for credit card purchases, etc. - There are little issues with some of the features - like hiding open registrations from the event calendar, automatically syncing email addresses, and more custom options for forms. ## ClubExpress customer reviews Showing reviews 1-25 of 517 (page 1). ### ClubExpress has simplified our membership process - Overall rating: 4/5 - Reviewer: Stephanie J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered To be really forthright, the assistance is adequate. If I have a problem, I can send them an email and have an answer or a solution within a few hours. There's a slight left brain/right brain shift in thinking required to modify the way things operate, but it's not too difficult once you get into the swing of things. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros In ClubExpress, the Control Panel serves as the portal to the program's inner workings, and it conceals an astonishing array of features. Every piece of information that you enter into the Club Express windows grants you more authority and influence over your organization, whether it be a club, a league, or an interest group. It is similar to a massive relational database. #### Cons There's a lot of bureaucracy that makes everything tough to use. We've had to fork over more money in places where we've run into the immovable barrier. The website's features are clumsy at best. #### Reasons for switching to ClubExpress Our website's design is unified thanks to the framework ClubExpress provides. Customer service is quick to respond. Thanks to ClubExpress, we've streamlined our membership application procedure. --- ### ClubExpress does a great job for our Cycling club, however it’s a bit cumbersome to setup/configure. - Overall rating: 4/5 - Reviewer: Jack A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ClubExpress has been a great improvement for our club for both our members and those of us who manage the club. It replaced two systems, one home grown, and one commercial and has reduced manual processing considerably. Our Website looks great and our Ride Calendar is so much easier for our members to navigate and use. In addition, the team at ClubExpress has been a joy to work with. They have been responsive and helpful in every interaction. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ClubExpress is very easy for our members to use. The event calendar (our Ride Calendar) is intuitive and registering for Events (Rides) is very simple. The Membership Directory is fantastic as is the number of privacy options each member has to determine what information to make available on the Directory. The Communications options make it easy to communicate with the full membership, or any defined subset of the membership. Accepting payments is easy with a Merchant Account. There are numerous customizable system notifications that will alert users and administrators of important items such as registration for an event, event cancellation, payment receipt, payment due, etc. The system has robust support for membership options and membership renewals. Overall the feature set is very robust. #### Cons The system is not the easiest to learn from an administrative standpoint. I’m a retired software professional and I found it very frustrating. I knew it could do what I wanted to do, but finding out how to do it was very cumbersome. The on-line help is not that helpful. However, the ClubExpress Support Team is fantastic. They are very responsive and helpful. I just felt I had to use the Support Function way too frequently during initial setup & configuration. So, it’s a steep learning curve, but it’s not hard to maintain once you crest that curve. The other major issue for us is the complexity of the Event Creation/Maintenance function. We host over 500 rides per year meaning we create over 500 Events. We have a cadre of approx 50 ride leaders who create these events. I had to manually grant each of these individuals the necessary admin privileges to create calendar events and train them how to create events. There are way more options than we use on our events which makes it quite confusing for many. I would love to be able to hide 75% of the options on the event creation pages. #### Reasons for choosing ClubExpress The overall feature set was more robust and ClubExpress received positive reviews by other cycling clubs in the region that use it. #### Reasons for switching to ClubExpress Our previous systems were completely disconnected and required our members to navigate two different systems/user experiences. Our website was antiquated and our previous systems did not handle membership management. --- ### The Challenge of Evolving with Technology Demands (UI/UX) - Overall rating: 3/5 - Reviewer: Rachael P. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love them, but I also really understand their limitations. I refer not to just the technology limitations, but the mindset limitation. Each time I share (perhaps 100+ now) possible modifications to simplify processes, I get the response of a programmer, not of a designer and UI/UX thinker. In other words, I get the excuse as to why it IS and has to stay that way, rather than the "ah-hah! Yes, we should figure that out." I recommend that, as a group of executives, you do a Mindset ReSet leadership retreat (which I do, btw). Your attention to professionalism, organization, and your customers is outstanding, and I would love for you, as a group, to be able to break through the often restrictive set-up that slows down design and user experience innovation. With much respect and gratitude, I wish you much prosperity in this New Year. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Your offering has the best value for the money. The customer support is wonderful, second to none. The constant attention to upgrades - and that you plan them ahead - shows incredible organization and constant dedication to your customers and to your product. The features are very robust. It shows that you are really listening closely to your customers' requests - perhaps better than any competitor out there - and responding to them! I do believe that it is possible to offer robust features in a more simplified and intuitive way. The longevity of several staff members is very impressive, and their dedication to problem-solve with and remember their customers' specific needs and preferences is VERY impressive. I have felt that on several occasions. When asked if I'd recommend Club Express to others, I want it to be a 10 based on how outstanding you are for the reasons above. Yet, the feedback I receive from many of our members - and the amount of volunteers' time for the learning curve - makes it difficult to recommend it to other organizations' executives when they may not have the same level of volunteer support. Make your site more intuitive and efficient and I will gladly recommend you to everyone! #### Cons 1. Club Express focuses on developing a new function, rather than first on how the user can best experience it. I suggest greater ease and intuition (UI/UX) with feature development. E.g., when the new Events/Calendar functionalities rolled out 1-2 years ago, it greatly increased the complexity (and number of mouse clicks) to set up an event. More features are okay, but should be intuitive and efficient. 2. Your data organization is not conducive to simple, obvious changes. Good, intuitive design does not require the tiny-text prompts that I turn off, but have to do so in the site code. What should be simple changes are stuck behind the organization of how the database was structured. Get rid of the instruction prompts (obvious to modern-day computer users); do not let them affect Chapter Finder and other key functions. Information should be built separate from functionality. 3. More attractive, fully responsive template options 4. Mobile set-up (duplicative efforts) should not be needed and currently degrade for tablet 5. Give us more CSS control; place classes on div's, etc. so that our CSS can target them 6. Member registration MUST be simplified; I detailed a PPT of 20 ways to improve it and was shocked that none of the modifications were possible. 7. If you had a modern-looking, fluidly-flowing app that automatically input information from the website databases (directory and design), then you would rock our world and really step it up in many organizations' eyes. :-) --- ### A Club Express review from a non-profit perspective - Overall rating: 5/5 - Reviewer: Sally D. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The Club Express support during the trial & building phase was second to none. The support we received meant that we had a seamless transition from our old site to our Club Express site, including the migration of all of our members. We only went live 3 months ago but we are confident that we will be with CE for years to come. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Club Express (CE) platform is intuitive, modular, adaptable and continually developing and growing. As a non-profit membership professional association, with only one employee, Executive Officer (EO), and a bunch of volunteers, the 7 level password feature has been incredibly useful in terms of organisational management; being able to assign members access to a single page and/or module etc spreads the work load and, in turn, creates space for the EO to focus on other matters such as developing strategic initiatives. As a single employee association, the exceptional Club Express support back-up affords extra support for our members as well as making the association less reliant on the tacit knowledge of a single person. In terms of creating our site, this was done by the EO with CE support - no developer expenses required:-) Our association has 26 thematic groups, which our members can join. The Sub Groups CE module has empowered the conveners of our thematic groups who can be administrators of their own groups. Among other benefits, this feature has streamlined communication between the conveners and their members and has also reduced the EO's administration time spent on thematic groups, again creating space for the EO to dedicate to other matters. Above all, the fact that CE are continuing developing their platform means that if it doesn't currently do something we want, we know that it will likely be doing it down the track. #### Cons The Club Express default email address (where our newsletters and renewal reminders etc come from) was blocked by all university firewalls and some industry workplaces. This was not a CE issue per se but it was a hiccup we thought we'd covered by emailing all members ahead of the website transition asking them to white-list the address. It's a small thing but we'd prefer they weren't called Club Express! We get why they have that name but it doesn't have the right tone for us as a professional association. At the end of the day, their platform proved too good to knock back just because of the company name! #### Reasons for choosing ClubExpress We chose Club Express because their platform ticked more of our needs & wishes boxes. #### Reasons for switching to ClubExpress Security and features. --- ### Club Express Improves Club Management Experience - Overall rating: 4/5 - Reviewer: alan s. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Club management on ClubExpress has made it easy to manage many aspects of the organization. The platform is stable with a robust set of tools to support the club's needs. Security and privacy is solid and trustworthy. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros ClubExpress has many modules that helps organize our running club's organization. The membership module works flawlessly with little to no manual intervention required from administrators. The website generation tools make it easy to create new web pages to support club programs. Event creation and registration is valuable and versatile. Communication tools allow us to create surveys, polls, and email blasts to the membership. ClubExpress keep adding new capabilities like apps and text messaging to keep up with the current preferred methods of receiving notifications. Platform upgrades add new features and fix bugs to improve the user experience. The money management module works well with no issues. Above all, ClubExpress provides all these capabilities with the flexibility to tailor the privacy of content and its members. #### Cons Some content generation can be difficult to wrangle with the supplied tools after a platform upgrade. Some module upgrades to address bugs and customer requests can be a challenge to get working. #### Reasons for choosing ClubExpress ClubExpress was selected as better choice to protect membership privacy. Also, ClubExpress was recommended for running club management by our over-arching organization, Road Running Clubs of America (RRCA.) #### Reasons for switching to ClubExpress Poor integration between membership and event management and web site. --- ### Reduces Club Officer Work and Improves Member involvement - Overall rating: 4/5 - Reviewer: Neal B. - Verified reviewer: Yes - Industry: Aviation & Aerospace - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The decision to move our web presence to ClubExpress has been good. Our group is small so cost was a concern but the overall ease of membership renewals and ease of updating content makes up for it. Plus the ability to have events that can be paid and registered all through our website has been a huge improvement and has allowed the website to bring in enough new funds that it has displaced the costs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros THe software is stable, relatively easy to use and has the functionality that are needed for a non-profit organization or club. Overall the tool is a great solution. I don't have to spend hours updating a CMS system and no longer have to worry about hackers attacking my site and having to fix/rebuild it. The support staff is excellent and know their product and its capabilities very well. #### Cons Some of the interfaces are a little klugey to use. They are constantly improving them however. There are some limitations to what can be done in terms of customization and tailoring the workflow and overall appearance of the site. Nothing that is a showstopper, but it has slowed us down a couple of times. I do wish they would update some of the templates and have more responsive options. #### Reasons for choosing ClubExpress Functionality and price. ClubExpress was reasonably priced and we were not penalized for having a complete and robust site through them. #### Reasons for switching to ClubExpress Too hard to maintain all of the updates. The costs began to be unreasonable as all of the functionality we wanted charged separate fees for their software. --- ### Anxious to Get Started - Overall rating: 4/5 - Reviewer: Toni K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used other for free trial - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We believe we've made the right decision with our switch to ClubExpress and that they will provide the support needed for our nonprofit to sustain and grow. Presently we are behind schedule for completing the set up, so we are anxious to finish and get to work. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros ClubExpress appears to be the prefect solution for our nonprofit art organization as an affordable integrated member management program with the added web-based features we desired (directory, calendar, storefront, photo albums, custom video page). We appreciate the available tutorials and webinars. Our set up is not yet complete, so we are not presently fully operational, but we anticipate that our first impressions will soon proven correct. #### Cons We're behind schedule on completing our set up for various reasons, but from what we have been able to learn and accomplish so far, we found some of our biggest challenges in the areas related to edit windows with what we perceive as inconsistencies with tools and formats (i.e., we can't add a linked button to the homepage but we can accomplish this task in a news article). We're used to the ease of "drag and drop" templates and applications that we use now, so we are struggling a bit to learn how to use the new tools, symbols and options being offered that are not as intuitive to us. We're challenged with the photo upload variations. Volunteer opportunities don't have the option to be added to the calendar. Storefront products can't be copied to save time in adding multiple inventory variations of the same product type. The program allows for multi-level Membership Types but we had to pay extra for a customization to show the Membership Type in the Member Directory. This being said, we are confident that ClubExpress will prove to be the best solution for our needs and that we will continue to learn and appreciate what ClubExpress has to offer. #### Reasons for choosing ClubExpress Initial cost and perceived better customer support #### Reasons for switching to ClubExpress Needed an affordable and more comprehensive, integrated member management and online renewal program with greater capabilities and features that included easier reporting, private photo and video archives, an integrated storefront, and good customer service. --- ### Groton Neighbors - "It takes a Village" - Overall rating: 5/5 - Reviewer: William K. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a Village organization dependant upon volunteers with limited computer literacy, a major concern was whether or not we could actually find members willing to work in a space outside their comfort zone to run our business. Any undertaking like ours requires process and detail oriented leadership, a team of intrepid and fearless volunteers...and the right tools and partner in ClubExpress. We have all of the above and could not be more pleased with the results. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ClubExpress platform is a perfect fit for an all volunteer non-profit like Groton Neighbors. It is comprehensive, versatile, user friendly, and affordable. Features tailored to the needs of Villages allowed us to focus our energies during start-up on shaping and building our organization confident that we had the infrastructure needed to run it. We have grown considerably since opening for business 3+ years ago and ClubExpress has grown with us. #### Cons Initially most transactions were discreet - that is, repetitive tasks had to be completed individually. This never impacted our membership but it can be tedious for an all volunteer Virtual Office Staff like ours. ClubExpress has listened to their customers and responded with a steady stream of improvements designed to make our jobs easier. #### Reasons for choosing ClubExpress Recommendation of other Villages, Village specific features --- ### Great Website Tools for a Club - Overall rating: 5/5 - Reviewer: Leigh B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have a club in a senior retirement community that has over 700 members using different computer platforms. We use the site as a promotional website as well as a way to keep members informed on events. Our members LOVE being able to see and post images of club activities. The secured areas allow us to keep documents available to our Board without having to keep separate cloud-based storage. We use the survey capability to perform our elections each year as well as interest surveys. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Full-featured for what we needed. This program provided both a public-facing website as well as a secure members-only area for disseminating information, organizing events, handling application and payments to join, and a location for storing important files for our members and our Board. As an administrator you have great control over accessibility of each area. The tools introduced the last couple of years have allowed us to tailor website pages to meet our needs. And it's so easy to email our membership as well as subgroups of our membership. #### Cons For our organization, the only thing it was missing was the ability to create a waitlist for events and then to add folks on the waitlist as slots for an event opened. #### Reasons for choosing ClubExpress Flexibility #### Reasons for switching to ClubExpress Ease of use. Much faster to let non-technical users create and enter content. LOVE the email deliverability as well as the financial capabilities without requiring separate programs for these actions. --- ### Outstanding customer service - Overall rating: 4/5 - Reviewer: Jeff Z. - Verified reviewer: Yes - Industry: Fine Art - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are solving our problem of managing all aspects of our memberships, communication, marketing, and having a well-functioning, good looking website to present to the world. The overall experience has been great. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ClubExpress supports EVERY user, as in every member of our group, not just administrators. This is a huge help to our small group. Example: Yesterday I had a member who was having an issue posting to the discussion forums via email. I checked everything I knew to check as an administrator, and still couldn't understand why he was having an issue. So I was able to direct him to speak with CE support, and they were able to resolve the issue for him - Helpful for all of us. One other thing is that the development team seems to listen to suggestions and implement desired changes/features rapidly when they hear from enough users. In fact, there is an email address dedicated to receiving ideas/suggestions. CE also had designer help us realize our vision for the look and functionality of our new site as we built it. They are also very thoughtful and transparent about data privacy/ownership/usage in their policies. #### Cons The interface for writing/publishing text on pages is a little clunky. #### Reasons for choosing ClubExpress Better match of needed/desired features and cost (overall value). #### Reasons for switching to ClubExpress ClubExpress websites were more flexible from a design/functionality standpoint, and offered more functionality in database management, communication, e-commerce, payments, for less money. --- ### Webmaster for HOA - Overall rating: 4/5 - Reviewer: Paul R. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been working with the ClubExpress product for 6 years. For the most part, it is a good product for our needs. The biggest issue I have found is that custom pages cannot be modified on a tablet. I only take a tablet when I travel. Other than that issue, I am very happy that the tablet allows me to continue supporting our system when traveling. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It's ability to work on many different platforms with very little effort on our part is a very good feature. We are an HOA and 55% of our users use their phones, Apple and Android. 43% of our users are using desktops/laptops. The rest are on tablets. The only issue that we need to be aware of is designing a webpage that does not fit well on a phone. ClubExpress does help in that it allows us to have a Mobile and Desktop version of a webpage. We have only done this on a few pages, but it does make a better environment for all our residents. #### Cons ClubExpress was not designed for HOAs and HOAs are not its biggest customer segment, so we had to fit some of our needs into the structure they have for clubs. We have it working for us and ClubExpress has been willing to look at changes that may make it more usable for HOAs. --- ### Comprehensive Cloud Based System for organizing, managing and growing membership based non-profits - Overall rating: 5/5 - Reviewer: John K. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. 1. Public and Private (member login required) website. Implemented within 30 days. 2. Membership database implemented in three days. 200+ member records bulk-load by Club Express in one day. 3. Sons in Retirement (SIR) is an interest (activities for men in their retirement years) based organization. The ClubExpress platform provides for creation and management of categorized interest groups of activities managed by designated member coordinators. Members may join or leave individual activities at any time. 4. Financial management of member dues payments and organization event registration and fee payments via an event calendar. 5. Availability of version and a mobile app #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Comprehensive integrated cloud based software for a custom public/private website, member database management, club and activities organization, communications, financial management with access to on-line, telephone, user manuals and webinar customer support. The total monthly cost is based on the number of active members with no long term contract commitment. A 30 day trial period was provided which allowed ample time to review, learn and use the basic functions including configuring our initial website. #### Cons The Club Express platform is technically and functionally comprehensive. Our organization chose to implement the system ourselves rather than purchase and engage Club Express support. As a result many volunteer hours of effort from club members were required. A new function, text messaging, comes at extra cost which appears to our members as not justified. The News article function is good for brief, one page or less, articles. However, our organization monthly newsletter icurrently includes eight pages and is emailed in pdf format to most members, printed and post mailed to a few members. We must resort to using Microsoft Publisher and uploading the pdfs to a ClubExpress document folder, creating a custom page with links to the newsletter documents making the newsletter available on our website. #### Reasons for choosing ClubExpress Our organization is not a pubic service entity and does not solicit financial or in-kind donations. APLOS , an outstanding company, offers fund accounting and donor management along with member management and website. The ClubExpress platform and especially the Interests group function, fits our organization needs and focus. --- ### Small local car club user- Great Product!👍 - Overall rating: 5/5 - Reviewer: Charles Gary J. - Verified reviewer: Yes - Industry: Automotive - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered Excellent, it meets 99% of our club needs #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Allows members to manage their own information, while giving great ability for administrators to manage club information too! Event management is excellent, membership management is excellent and dues and background financial management is great! This system manages small event driven clubs very well! #### Cons A few computer literate administrators are needed to implement and maintain the system But the basic system is easy to use and can be learned quickly bu administrators with some computer knowledge! --- ### Exceeded Expectations - Overall rating: 5/5 - Reviewer: Henry A. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered The web platform produces a wonderful look and feel. For me, the online and telephone support has been the deal maker. On my prior system all calls came to me. It's nice to know there are resources available for my members to help them through their questions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Switching database/website providers is scary. We signed up for Club Express based on the reviews of it's customer support. They were not disappointed. The nominal charge for the basic setup of the site is well worth it. We had a simultaneous go live and membership renewal which is not ideal. Club Express support got us through it! We have had them build custom functionality which has saved us countless hours of manual labor. Though new to the platform it is clear that there is a tremendous amount of functionality available as we grow into the system. #### Cons The system is comprehensive; it can be daunting to navigate new areas. That being said, there are online and live support for everything that is on the system. #### Reasons for switching to ClubExpress The availability of support was limited and often delayed on the old platform. Also, the ability to execute online scheduling and bill payment was lacking. --- ### Good framework for member based non-profit organizations - Overall rating: 5/5 - Reviewer: Barry N. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is easy to use unless you are a computer novice. Anyone with moderate technical ability can set up and manage the website based on this framework. Unlike Wordpress or Drupal CMS, it is a closed system which is a strength and weakness. The strength is that a mistake will not take the website down. The weakness is that if you need a feature not supported by the modules, you cannot implement it. #### Cons Some features are inflexible and cannot be changed. Some examples: If a non-member fills in the Ad-Hoc form, they must fill in the fields that do not apply such as Organization and Title. Events do not support entering latitude/longitude under an event location which is a problem when the parking location is far from the street address of the building. When the event organizer wants to set a deadline for registration, everyone with coordinator access can still register after the deadline. When the person registering uses the browser's back and forward buttons instead of the registration wizard's next and previous buttons, the fee is $0 instead of the correct amount. The only way to fix it is to cancel their registration and have them re-register properly. We want to monitor who is downloading the training documents. Club Express does not support adding analytics code to measure it. --- ### Hard to Imagine Managing Without It! - Overall rating: 5/5 - Reviewer: Deborah V. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good. We especially appreciate their willingness to adapt to a long-term goal of using the system to connect local chapters to theirs state ones and mesh the local and national databases. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software has greatly improved our outreach and communications internally and externally and thus increased the scope and effectiveness of our organization, all the while being relatively easy to use. We can manage our member database easily and have saved much volunteer time though automated volunteer sign-up and member and event management, not to mention communications to our membership. The support response has been excellent with one support person assigned to our account, with others available if that person isn't. Club Express is continually improving and expanding what it can offer. #### Cons There are occasional issues such as non-members having difficulty joining if they have been on our non-member mailing list due to a conflict of their login as a non-member. The person attempts to join via the website without an administrator knowing they are trying to do this, and thus they are not able to join. Club Express has indicated it is working on a solution to this issue. #### Reasons for choosing ClubExpress ClubExpress was rated one of the best by PC Magazine when we investigated options. Then, we found one of our other local Leagues had been using the software and highly recommended it. Having that League's guidance on how they had installed and used it convinced us to choose it. Also, Club Express seemed to offer us a better possibility of linking all our local and state chapters through it. --- ### Comprehensive Member Management - Overall rating: 5/5 - Reviewer: Deborah H. - Verified reviewer: Yes - Industry: Political Organization - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, our organization's leaders feel more in control, more easily able to track transactions, than they were before we contracted with Club Express. Club Express might be even better for us if more of our members were enthusiastic about its very sophisticated feature--or even comfortable with them. The commercial aspect of Club Express doesn't quite suit us because we provide a lot of information free of charge to users, i.e., voters. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The developers and other staff seem to be constantly available to help. They typically answer emails immediately. In my organization (a nonprofit working for informed citizen participation in government) the membership team and the finance team appreciate Club Express features that handle dues and event fees and donations and the like. As webmaster I work much more on preparing Custom Pages with information about our work than on member rosters and bookkeeping. #### Cons Custom Page construction with the Page Rows remains awkward. Spacing is inflexible, fonts change for no apparent reason -- frustrating. Developers are constantly revising--improving--the software, which can be hard on users. The volume of instructional manuals is overwhelming. There is no "help" guide for specific problems. #### Reasons for choosing ClubExpress We had a website and used website software but we had never used member management software. Club Express was recommended by people in other chapters of our organization in various parts of the U.S. We looked at their websites and compared websites of other member management software vendors, I can't remember which ones. --- ### Great Product, Requires Computer Knowledge - Overall rating: 5/5 - Reviewer: Pauline M. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Club Express has made managing our club much easier. In particular the automatic reminders when it is time to renew their membership. We run our annual golf tournament with Club Express and the registrations can get involved with personal info, golf team info, clothing info, and sponsorships. Once you learn how to set up the registrations, it runs relatively easy, with reports available to you on all levels. And when you have questions, the support staff works with you to set up what you need, test it, and be sure you are getting the results you need. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Talking to their staff prior to our decision was easy and they asked all the right questions, things we did not think about on our end. I appreciated how Club Express worked with us to import our data. They made it easy, discussing the import fields, how things should be structured, and our requirements.They kept us advised every step of the import and made the initial process of set-up easy. #### Cons Understanding some of their terminology took a bit, but I believe part of that was our inexperience in this type of software. #### Reasons for choosing ClubExpress We knew someone who was using it and they recommended it to us. BUT the options from Club Express are what sealed the deal. It gave us a way to manage our membership, do our golf tournament with relative ease, send email to all our members, as well as sending email to only a group of them. It was like one stop shopping. Plus while we have continued to use the product, they make updates, improvements, and new options almost yearly. --- ### Improving our data management - Overall rating: 4/5 - Reviewer: Jennifer H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. After the usual growing pains we have found this system to be a wonderful upgrade and is enabling us to work more efficiently in all aspects of our operation. We still have features we have not implemented (like Forums and Ad Hoc Reporting), but that will come with time. I'd like to particularly credit the tech support staff for answering my every dumb question and implementing some upgrades that we have suggested. I think the caliber of the tech support is just outstanding. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Our small non-profit "village" had cobbled together at least 6 other software applications to conduct our day-to-day business. It was duplicative and a bit of a mess. Using ClubExpress enabled us to bring everything under one umbrella - managing member and prospect records, entering payments and donations, event registration management, sending out email blasts, and providing volunteers the ability to accept service requests online, anytime. Plus, members can access the system to update their records, RSVP for events and make their payments and donations. It's been a terrific upgrade. #### Cons The transition was a bit of a challenge as you might imagine as we bring all these functions under one roof. Our staff is very busy and had to fit in training on the fly. It took several months for all of us to feel comfortable using the system. That's not the fault of CE, but just a fact of transitioning. It would be much better for a group to start out with CE versus transition to it, though the CE customer support has been absolutely outstanding and the training videos and regular webinars help a lot. Some of our members and volunteers still do not access the system, but that's ok since so many are actually using it. --- ### ClubExpress=outstanding value for small to medium non-profit & customer service can't be beat - Overall rating: 4/5 - Reviewer: Yvonne K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I work with many other AMS and I really like ClubExpress. The greatest thing about CE is the customer service. I appreciate being able to either email or call with a question and get almost immediate response. I also appreciate that they accept suggested improvements and eventually implement those suggestions that are compatible with most of their clients. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I guess I would say that I like that CE is always rolling out improvements. Over the past 5 years, there have been improvements that I wanted and eventually, they have implemented those improvements. #### Cons I would have to say that what I like least is that we can't tailor the software to meet every one of our specific needs. This software is for multiple nonprofits and clubs and has to meet the needs of a wide range of clients. I would like to see a Search function added to the website, and that is one drawback we are currently experiencing. #### Reasons for choosing ClubExpress CE's demo was impressive; they offer "live" supprot vs. "support ticket"; located in same time zone as the association executive director; scheduling of blast emails. #### Reasons for switching to ClubExpress We did not like YourMembership. While we were happy with Affiniscape, once the two companies merged under YourMembership, we no longer liked the product. It was cumbersome and we felt the staff did not listen to our needs. We did not like having to submit support tickets and wait for answers, which sometimes, took 24 hours or more. --- ### IACP Review of Club Express - Overall rating: 5/5 - Reviewer: Catherine K. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered My overall experience after identifying them as our new web platform has been overwhelmingly positive. No regrets for moving over to them at all #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, ability to program events, registration, payments and email communications, as well as Member management. Overall cost is reasonable and customer service is very good. #### Cons While the reports are voluminous, it should be easier to: Identify what data elemnents are in each report from an informational screen vs running each one to see what it includes. Filter a report for the information you need, choose my own data elements. The system is set-up to recognize the individual as the member and the reports are geared that way. Our group the company is the member so many of the reports leave that information out making it hard to run one report vs 3/4 and some outside Excel work. My group is international so better formating of phone numbers etc., is needed. Overall there should be an ability of a "Super User" to have more freedom creating reports Also a better export of data for my accountant from CE to QuickBooks On-line. Still doesnt work very well. #### Reasons for choosing ClubExpress N/A #### Reasons for switching to ClubExpress Too difficuilt to make changes on our own; always had to pay company; very reliant on them; programming language difficult to master unless you were very familiar with it. or had programming skills. Reports were difficult to obtain. --- ### State Geocaching Organization - Overall rating: 4/5 - Reviewer: Kevin S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ClubExpress definitely has a learning curve, but it is a powerful and mostly straight forward service tailored around clubs and organizations like ours. The people behind the organization are absolutely excellent to deal with. If I get stumped, customer support is always ready, willing and able to help and almost always comes up with a good solution. They have fixed my errors on more than one occasion. I can't say enough good about them. I have recommended ClubExpress to a few other organizations similar to ours and will continue to do so. My scores on this survey only reflect that the product is not perfect. Close, but not quite. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product offers multiple ways to accomplish the same or similar tasks, from fairly simple to very complex. After a learning curve for someone not familiar with web development, I find it well thought out and pretty well implemented. I have yet to find something that I really need to do that I can't find a way to do it. There are plenty of features this product has that I have not explored, but it keeps me coming back to see what else it can do. #### Cons I think the editors for various functions could use a little work. The editing screen gets a little tongue tied at times and the cursor has a mind of its own. Exiting the current session and starting back up always seems to fix the problem. #### Reasons for choosing ClubExpress I did not make the choice. I believe the fact that it was created for clubs and organizations, not businesses, was a factor. Also, being charged by active member had to be a consideration. The business model fits us pretty well. --- ### A Good Solution for the Cleveland ICF Chapter - Overall rating: 4/5 - Reviewer: Jonathan R. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ClubExpress has been a great solution for the chapter. We look good on the site, and we're able to do everything we want. Our team is excited to deploy more of the options available and raise our game even farther. As an all-in-one software option, ClubExpress helps us stay on top of what our members need. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 5/5 #### Pros The ClubExpress package has all the pieces we need in the ICF Cleveland chapter. We coordinate monthly events, manage membership in the chapter, and communicate what the chapter is all about. The software is easy to use, and has more options than we even need. ClubExpress is designed for uses like this, and we're excited to tap into even more of the capabilities. We also manage our mailing list with the software, and have had good success with that option. #### Cons The learning curve is pretty steep, and I don't find the software to be intuitive. However, the support system is an under-utilized asset for me. I suspect that once I have a better sense of the big picture strategy behind the software I will find the learning curve to be less steep. #### Reasons for switching to ClubExpress All-in-one solution. --- ### Solid product - Okay development from ClubExpress - Overall rating: 4/5 - Reviewer: Paul W. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The final product is fantastic from our point of view. We have a much better web presence that communicates with our members, potential members, and the general community in ways that are clear, appealing, and functional. Getting to this point required a lot more time and effort on our part than we anticipated due in part to decisions we made as an organization, but also due in part to communication problems with CE. To be fair, when we brought those communication issues to light, CE was responsive within short order, but the process still required much more effort on our part than we had been told would be the case and more even than we anticipated. That said, if we had it to do over again, we would still make the switch to CE, but we might choose a different, less expensive implementation option than we chose the first go around. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros * Contains all the features of our "must have list * Has most of the features of our "wish list" * Reliable service * Little to no downtime * Regular communication about issues with product features #### Cons * Software is fantastic but implementation team from CE struggled at times with communication * Sales and service seem to have a communication issue resulting in over-promising what can be delivered within a given time frame * Some elements are a bit clunky or cumbersome for our specific implementation #### Reasons for choosing ClubExpress The ClubExpress option presented the best balance of cost and value for us. We are paying less than we would in any other mode other than completely self-maintained, and we do not have the issues with member burnout from the demands of maintaining a complex website at no pay in the evenings and on weekends. #### Reasons for switching to ClubExpress We were self-administering the design, development, and maintenance of a website hosted through GoDaddy using Joomla. This approach required too much time and effort from a volunteer membership. We needed to off load much of the back end stuff as possible so we could concentrate resources and volunteer time on content. --- ### Good Software for Clubs and Social Groups - Overall rating: 4/5 - Reviewer: Susan H. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are generally satisfied with Club Express, however, we have had to develop work-arounds to accomplish some of our necessary functions. Email renewal notices show only generic information so that members do not know what the actual cost of renewal is until they log in to their accounts. Many of our senior members do not log into their accounts and pay via U.S. mail. As a result, we must still mail paper renewal notices to many members. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Club Express is good integrated software that allows a group to track its members, payments, member communication, programs, and activities, including paying for activities. It also manages some aspects of its web presence. With a little instruction, it is reasonably simple to use. #### Cons There are a number of areas where the software is not designed for a group like East Falls Village where household members have equal standing in the organization. The concept of Primary and Secondary members with some processes limited to Primary members is difficult to manage. Household members are not handled equally in Club Express and data must be entered repetitively in fields that should carry over to secondary member fields. The system is also optimized for member online access but somewhat difficult for handling member accounts where paper records are needed. ## More reviews [Next reviews](https://www.softwareadvice.com/nonprofit/clubexpress-profile/reviews/?page=2) --- ClubExpress Reviews, Pros and Cons - 2026 Software Advice