ClubExpress

RATING:

4.2

(514)

About ClubExpress

ClubExpress is a cloud-based management tool for any association or club. The solution is suitable for arts and cultural clubs, environmental groups, healthcare and hospitals, higher education groups, human services organizations, international organizations and many more. ClubExpress offers donor management, nonprofit marketing and outreach, charity and event planning, volunteer management, association and membership management and fundraising. The system has a member portal, offers awards and certificate management and supports online fundraising. Users can customize their website using the design and configuration tools and it also offers built-in templates and themes to choose from. Contacts and other data can be automatically loaded onto the user's site a...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

ClubExpress Pricing

ClubExpress pricing is based on the number of active members in the database. The minimum monthly fee is $24, equivalent to 60 members. Then $0.40 per member per month up to 100 members, and then discounts kick in for larger and larger groups. Our pricing is all inclusive; these fees cover all functionality, unlimited pages, documents, disk space, traffic, blast emails, etc., as well as unlimited toll-free support for admins and members!

Starting price: 

$24.00 per month

Free trial: 

Available

Free version: 

Not Available

Home page

ClubExpress Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for ClubExpress

1 - 5 of 514 Reviews

Dick

201 - 500 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed July 2021

An all-around excellent product.

User Profile

Kyle

Verified reviewer

Information Technology and Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

Great Support and product

We have had club express about 8 years now, it is very easy to use and when we add events it walks you right through step by step. There was an update to the backend a couple years ago that made it easier for people to set everything up and a huge improvement! The con that I listed is more for being able to setup group emails from a mobile device as the editor tool has a floating builder on it that you can't close, on my phone it takes up the entire area of the email body so I am unable to create a email on the go, but otherwise it is great product to use especially from a desktop view

PROS

ease of setting up events and management of website

CONS

the updated emailing section just has a couple small quirks that could be easily improved on but not major at all

Leigh

Health, Wellness and Fitness, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2020

Great Website Tools for a Club

We have a club in a senior retirement community that has over 700 members using different computer platforms. We use the site as a promotional website as well as a way to keep members informed on events. Our members LOVE being able to see and post images of club activities. The secured areas allow us to keep documents available to our Board without having to keep separate cloud-based storage. We use the survey capability to perform our elections each year as well as interest surveys.

PROS

Full-featured for what we needed. This program provided both a public-facing website as well as a secure members-only area for disseminating information, organizing events, handling application and payments to join, and a location for storing important files for our members and our Board. As an administrator you have great control over accessibility of each area. The tools introduced the last couple of years have allowed us to tailor website pages to meet our needs. And it's so easy to email our membership as well as subgroups of our membership.

CONS

For our organization, the only thing it was missing was the ability to create a waitlist for events and then to add folks on the waitlist as slots for an event opened.

Reason for choosing ClubExpress

Flexibility

Reasons for switching to ClubExpress

Ease of use. Much faster to let non-technical users create and enter content. LOVE the email deliverability as well as the financial capabilities without requiring separate programs for these actions.

Todd

Non-Profit Organization Management, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed May 2020

Be Wary of ClubExpress

I wouldn't recommend ClubExpress to anyone because of the poor coding techniques used and lack of response from the development team with regards to custom code requests.

PROS

Very configurable, many options exist for the calendar of events. Membership module is powerful and has tightened our organizations' membership count. Offers more capabilities than our org currently use which is a good thing for our growing organization. ClubExpress developed a custom Volunteer Time Search Box which has met our expectations, it's powerful and fast.

CONS

Emailing capabilities not well thought out but we understand how tough it is to design an emailing tool. Emails to full membership get logged in email database but Interest Group and Committee emails aren't. We had bad experiences with custom coding, for example a dropdown menu defined on one screen is defined as a text box on another screen. Couldn't get ClubExpress to provide detailed analysis of customer proposals nor would ClubExpress explain general statements their developers made about those proposals. ClubExpress programmers often would make poor coding decisions. For instance, in our custom time logging app, ClubExpress chose to display time detail entries in oldest to newest order, the most illogical and unusable choice possible, a sign of inexperience. Basic tricks to compress as much data as possible on one line (two (or more) line headers, truncation) weren't used, leaving important info undisplayed. As a customer we will have to pay ClubExpress to fix these bugs. Documentation of ClubExpress system is around 1,000 pages, virtually unusable for non-techies.

Vendor Response

Shame on you, Todd. We designed and implemented custom functionality that is exactly what AR Master Naturalists requested. It was implemented on time and within budget. After using it for a year, the organization decided it wanted some changes. You proposed an alternate approach which the board rejected. We're now implementing the changes that the board approved. It's really quite unfortunate that you chose to vent your sour grapes in a poor review for a product that your organization has been using so successfully for more than 3 years now. BTW, our documentation and help system has all been moved online and includes not only reference material but also How To Guides and over 100 video tutorials and webinars.

Replied May 2020

Robert

Maritime, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2020

Easy and Flexible Software

Overall, we are very happy with everything that ClubExpress provides for us. Their software and services are priced very reasonable, and the administrative tools make it very easy to perform weekly and monthly tasks to manage our members and their interests.

PROS

This software has all the tools necessary to build really great web pages for our sailing club. All the administrative features are available for managing our club members, and all the tools work well to manage our club documents and photos. The membership administration is superb, since it allows our members to manage their own contact information, and profiles. At the same time we can administer all our member subscriptions and activities in one place. Membership renewal is very important for our club, and the ClubExpress administrative features allow us to simplifiy this annual process.

CONS

Only a few hiccups were discovered. Originally we had some difficulty uploading groups of photos into our club's photo albums, but that issue seems to be resolved now. One other frustration is managing our historic documentation. There appears to be no way to view documents online, so members who wish to view an historic document must download the document to their computer. Consequently, we need to shrink the size of our documents, by dividing them up into smaller categories. That way the smaller documents are quicker to download, while our larger documents take much more time to download. We find this to be somewhat cumbersome with current technology.

Reason for choosing ClubExpress

The ClubExpress software fits very well with our sailing club activities.