Our Club partnered with the District to go online first with ClubRunner over 6 1/2 years ago. Version 3.0 was much needed and the programmers did a good job with its release! The platform is user friendly for EVERYONE. The absoultely amazing support staff is always friendly, helpful, good listeners (even when you are having a bad day totally unrelated to technology!) and open to new ideas for the system. When talking to Clubs to get them to go onboard with ClubRunner, I refer to the staff as our ClubRunner GURU Team! They help from the most basic issues to the most complex matters. They have helped me with tools to teach our clubs in the field, at Assemblies, etc. to get them started and keep the District as a whole moving forward with the platform.

User friendly. Always progressing.

Sometimes you find things through trial and error that is not in any training or brochure . . . but that is true with any software.

I have now been using ClubRunner at Club and District level for four years and rate it as well above average. It is a very good, cost effective, software designed with a clear understanding of Rotary and capable of application world wide. For the beginner and regular users help is never very far away (videos, FAQ's etc and an outstanding Customer service team). If it's used properly, ClubRunner can streamline Club and District administration and eliminate double handling through the ability to seamlessly integrate with My Rotary (rotary.org). My own experience (and that of others) is that it takes a while to get comfortable with the software and to understand how powerful and far reaching it is. But I think that this is mostly due to a lack of exposure to computing rather than a high degree of difficulty in using the software. Of course there's always room for improvement especially with the Event management, eCommerce and Meeting Responsibilities modules, but my impression is that the creators are well aware of and accept this reality and are committed to constant improvement. Every Club should have one!

Well designed, well targeted, cost effective, world wide application and integrated with rotary.org.

Event management, eCommerce and Meeting Responsibility modules let the software down

My biggest involvement is maintaining members' records, attendance and the bulletin. I do well with members' records (although there is some info RI-CAS allowed us that ClubRunner does not--children's names, an ability to add comments about the member). Last August I was asked to take over the bulletin and I find it very confusing--even when I do the same things I don't get the same results, and I do not understand how it works. I am now working with new version of attendance and while I see it does give us more information, it is more complicated--5 pages of names instead of one single. And for new make-up system, again, it is more complicated and I was able to get the information I needed when I used the old system. We are trying to get our members to use and be comfortable with ClubRunner but many find it confusing and complicating and overwhelming. What we need and what we are working on is to have a member of our Club be the 'champion' and become totally familiar with ClubRunner in order to teach the rest. I have joined Webinars and also read much of the information provided. I give the highest marks to your Support staff...they have been very helpful and patient from the start of our Club using ClubRunner.

It is a management system with design capabilities so all I have to do is click on the appropriate buttons and things happen for me. In addition, it keeps up-to-date with latest trends in design and functionality so I don't have to.

For the average user ClubRunner is a very user-friendly management system in most regards. It is easy to log into and then easy to find the membership area, which our members use most often. In addition, activities like updating a Profile or sending an email are quite simple to do for even the most technologically challenged individuals in the club. From a webmaster's perspective, I have found it very easy (mostly) to update the website, including things like adding new widgets to the Home Page or changing the layout and look of the site as well as changing the Home Page banner and logos. In addition, it is rather simple to create photo albums and add photos to them and build in stories and/or newsletters. All in all a very user-friendly program.

There are times when the system doesn't do what you expect it to do. For example, removing photo albums from the Home Page is not very intuitive and sometimes doesn't seem to work. And if you only change the overall look once a year, it can be challenging to "remember" how to do it. Once into the Designer it gets much easier.

Having used ClubRunner for almost 10 years as a Rotarion it wasn`t until recently that I asked the District support team some questions about communicating a newer program to our District Clubs. I not only got a quick reply, I received suggestions on how to proceed. The collaboration between myself and staff was excellent. The result was a revision to the program that will help all Rotary Districts.

The flexibility of moving around the whole program through the tabs environment. Having a lot of the information in video format available on Youtube rather than going through the help section makes things quick and easy to research.

Learning how to move around the tabs environment.

10+ year subscriber/user - could not/would not be Secretary without this essential tool. The time it saves by handling the club admin stuff can then be more productively used for doing good in the community & around the world.

Relatively bug-free; constantly being upgraded & enhanced; easily & quickly accessible/friendly/responsive sales & technical support. Plus they KNOW exactly what a Rotary club needs - and it delivers!

Can't think of anything I dislike per se....have a"wish list" of course!

The basic concept is easy to understand and retain. Any questions I have, I call customer support and they have the answers! I use the software everyday maintaining the Rotary Club's website and producing the bulletin, and sending out communications.

The ease of use. Once you know the basics, you can run with it.

Just waiting for other parts of the website to catch up with rest of it - to have the same characteristics as the other parts - Meeting responsibilities for instance.

From the start of our using ClubRunner we have seen responsive improvement and useful additions, which continue in the newest release. Tracking attendance, signing up for projects and events or paying for dues and other commitments we have found no better program for our club.

Automation of the president's, secretary's and treasure's duties as well as enabling event planning and registration without hassle.

Menu placement and functionality require a short training cycle.

Clubrunner for Rotary clubs and Rotary districts is a great communication tool. They do all the coding. Each of our members can enter their profile, send messages to the club, etc. Tech support is only a phone call away. They are very helpful and courteous. Most times, we can solve issues and questions within just a few minutes.

Easy to use. We input the information and they do all the programming

Takes a little studying to figure out how to organize the website.

It works and I am learning to find what I need; most of the time

That I could not reach tech's directly during Covid restrictions. It used to be a lot quicker to get my answers. Currently we need to go through "support" which still works but it is not as fast. The good news is we still get the right answers.

Ability to communicate with the District and update the Website. The improvements to the ClubRunner Website and ability to customize are excellent.

District features are easy to use. Reports are easy to generate. Communication module is effective and there are many other useful features.

There are a few minor changes that could be made to MyEventRunner, such as ease of report generation and name tag prep. Instruction Manual could be more detailed. ClubRunner: Generating Directories needs some work - the Directory is not available until the day after it is requested, and some of them do not contain the information shown on the Directory page.

This is a great tool for Rotary clubs and Rotary districts. It will help eliminate a lot of reporting to Rotary International. It also provides the clubs and districts with a website. Easily communicate with club and district members. Customize the website to suite your club or district. Tech support is great.

Easy to use. Low learning curve. Anyone in the club can manage the site.

Some of the features for creating the sites are not very intuitive. But, with their support, you can easily set up your sites

All good

After initial training relatively easy to use

Sometimes a bit overwhelming for members not tech savvy

I like the variety of features and ease of learning new components. The frequent updates and improvements. Since my first exposure to CR in 2004, I have seen numerous changes, and issue addressed promptly.

Although our district resisted the use of ClubRunner for a long time, once we moved on we have never looked back. Then I convinced my club that we should get a subscription also.

Integration with RI

Some items are difficult to find for the inexperienced people.

The ability to provide feedback directly to the developers.

Many features all in one place for club support. I like the support for secretaries, treasurers, and email capabilities. I also like the connectivity to RI for membership, although I still have to contact RI to straighten out inconsistencies from time to time.

Difficult to create a newsletter. Too many steps to incorporate photos into the newsletter. Also, when sending an email to a group of people and expecting responses, there is no way for the recipients to do a "reply all" to the distribution.

The tutorials and webinars are helpful, but if I have to call the team to answer a question or get help, the support staff is knowledgeable and nice.

Integration with RI

No message board or blog capability