--- title: "GoFundMe Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of GoFundMe. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if GoFundMe is a good fit for you!" source_url: "https://www.softwareadvice.com/nonprofit/crowdrise-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Fundraising Software](https://www.softwareadvice.com/nonprofit/online-fundraising-platforms-comparison/) / [GoFundMe](https://www.softwareadvice.com/nonprofit/crowdrise-profile/) / GoFundMe Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/nonprofit/crowdrise-profile/) Reviews [Alternatives](https://www.softwareadvice.com/nonprofit/crowdrise-profile/alternatives/) # GoFundMe User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 68 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.0/5 - Value for money: 4.1/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 40 reviews (59%) - 4 stars: 16 reviews (24%) - 3 stars: 7 reviews (10%) - 2 stars: 0 reviews (0%) - 1 star: 5 reviews (7%) ### Most mentioned pros - It allows people from all over the world to donate at the click of a button—no lengthy or complicated process required. - Payment is simple and easy to navigate; donations are public so the creator of the GoFundMe can view the supporters. - We have an NGO and plan on using GoFundMe more for international donors. ### Most mentioned cons - The online phone web version isn't seamless, so can be a bit difficult to navigate - I can’t say there is anything I don’t like the only thing maybe would be the people who misuse it for the wrong reasons - GoFundMe does not offer any tools or resources to help you promote your campaign or reach your fundraising goal. ## GoFundMe customer reviews Showing reviews 1-25 of 68 (page 1). ### Easy to use crownfunding Platform - Overall rating: 5/5 - Reviewer: Thomas E. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's a completly platform you need to start a crownfunding donation. Go fund me support also give us step by step to make our campaign succesfull. All you need just follow the instruction then the campaign is published. #### Cons There is fees from donation and the fund will be refund to your backer if the campaign not sucessfull. And its only support 19 country in the world. So if you plan to start fundraiser make sure your campaign will be sucessfull. --- ### GoFundMe is a non-profits dream - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used other for less than 12 months - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was a positive one. As I said, their very helpful if you have trouble with anything on the platform, and it's a great way to help people. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The whole platform is helpful, as it's an easy way to help a charity raise money, and get people the help they need. Customer service is as well, though with a few bad eggs. It doesn't stop from using it again and again, though. #### Cons Customer service. Not every worker is rude, but there are a few bad eggs that will be extremely rude and unhelpful. #### Reasons for choosing GoFundMe Good reviews from colleagues --- ### Great for people in times of need; beware of scammers - Overall rating: 3/5 - Reviewer: Gracie P. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, this platform is helpful for those during a tragedy or difficult time of need. The program can be shared on several different social media platforms to spread the word and allow others to donate. If moderators were hired to filter out the “scammy” GoFundMe’s or look in depth into reported GoFundMe’s, the program may be used more. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros This is helpful for people in times of need. GoFundMe’s are easy to share and spread the word for others to donate. Payment is simple and easy to navigate; donations are public so the creator of the GoFundMe can view the supporters. #### Cons Monitoring is needed, people need to watch out for scams as they are common. Unsure about refunds but assume donations are non-refundable or difficult to receive. --- ### Best in class - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 1001-5000 employees - Product usage: Used other for less than 12 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered GoFundMe is best in class in simple fundraising. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All the features you need to set up your fundraising website, ask for and manage donations, and access your donations for your mission are seamlessly integrated. #### Cons There were a few "donors" who were not donors but trying to reach the person who was in need for social reasons. --- ### Has helped saved my Mother - Overall rating: 5/5 - Reviewer: Nicky O. - Verified reviewer: Yes - Industry: Textiles - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I currently am using GoFundMe to help care for my mom. She has Stage 4 Lung Cancer and this helps pay for medical bills. Every couple days we are able to cash out. #### Cons The % rate is kind of high of what they take from what especially being a non profit they shouldn’t be making any money from our problems. --- ### Ok to start out - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Philanthropy - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. customer service is nice when you are paying for it, otherwise you are pretty much on your own and unable to customize much. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros It is already set up and you can run it with ability to give to your cause. It works for our peer-to-peer fundraising for all our endurance events for now. #### Cons Trying to customize and link to partner systems becomes tricky since they want to promote and work on being an all in one system. --- ### Helps us tracking donations. - Overall rating: 4/5 - Reviewer: Jon H. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use this product to help us track our donations and our donors. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This product helps us track and recognize our donors and their donations. #### Cons There is nothing I dont like about this product. --- ### Go fund me Charity - Overall rating: 5/5 - Reviewer: Tracy D. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to follow the on line installation that it was rather easy to follow. #### Cons We really did not find anything to difficult to figure out --- ### Go fund me is a pushover - Overall rating: 1/5 - Reviewer: Rachael F. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered Disappointed #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The convoy was transparent with their plans and did so legally #### Cons Quit leaning to the left ... should be a neutral platform but it's not --- ### You don’t get to play God - Overall rating: 1/5 - Reviewer: Tasha M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered Hypocrites! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing about this business is credible. #### Cons Taking money away from truckers whose lively has been taken from them is not ok. They should be ashamed! --- ### Bringing Hope to the community Uganda BHCU - Overall rating: 5/5 - Reviewer: Paul M. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Can't be hacked by other internet users and one may not see the donor apart from the administrator #### Cons Everything is good and ok keep it up because it's reliable --- ### Perfect for tracking fundraising efforts - Overall rating: 4/5 - Reviewer: Meghan G. - Verified reviewer: Yes - Industry: Education Management - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros We really enjoyed the ease of access for a wide range of tech savvy users/donors. #### Cons I was not a fan of the fees associated. I feel like there should be reduced charge for nonprofits using the platform to raise money for their cause. --- ### Go Fund Me For Nonprofits - Overall rating: 4/5 - Reviewer: Lauren F. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience with Go Fund Me was positive but short lived. I switched from Go Fund Me to using another platform to raise funds. This other platform does not have fees on credit card transactions. You can't bet that. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros I recently started a nonprofit and am working to fundraise for my cause. Go Fund Me is a great way to reach members in the community who may or may not know about your cause. Talking about finances and raising funds can be an awkward conversation amongst friends and family. Go Fund me allows you to promote your nonprofit in easy, convenient ways. They give you promotional graphics to use and they provide great behind the scenes management features. #### Cons Honestly, I will confess, I am introverted, have not always networked well, and have not used Go Fund Me to its fullest potential. That said, Go Fund Me has credit card transaction fees, like most platforms. While that is pretty standard, I have found other another program to use that does not have credit card transaction fees for donations. --- ### Useful and easy to use - Overall rating: 5/5 - Reviewer: Thet Thet S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I have been using GoFundMe, mainly for fundraising for charity. I found it very effective and easy to share via social media and several platforms. I did manage to get target reach most of the time and helped several times for those who need the fund. I also donated to other fundraising which is quite easy. You don't need to pay commission or whatever and it does it's jobs. The idea is brilliant! #### Cons There is nothing much I do not like about this ..but probably for the first time setting up the fundraising account, you need to fill up in details which is reasonable I suppose..so I don't mind at all! --- ### It was great in the beginning BUT... - Overall rating: 4/5 - Reviewer: Grady P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros During the refugee crisis in N Iraq this was a great tool for beginners like us to raise money for our many projects. #### Cons We transitioned to another company for payment processing that integrates into our website. Over the past year seeing the appalling stands this company made in freezing accounts of people protesting for their basic liberties and deleting accounts of good people deemed not worthy or not politically correct enough, we won't be using their services anymore. Go Woke, Go Broke. --- ### They put FUN in GoFUNdMe! - Overall rating: 5/5 - Reviewer: Cooper D. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 501-1000 employees - Product usage: Used monthly for less than 12 months - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great experience with GoFundMe, I used it for a family member who lost everything. Its super easy to get the funds to the correct person as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that GoFundMe is easy to set up and is user friendly. Simple, yet stylish. #### Cons I think the percentage that GoFundMe gets is too much. --- ### Easy to use - Overall rating: 5/5 - Reviewer: Mauricio B. - Verified reviewer: Yes - Industry: Media Production - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros GoFundMe is easy to use for raising money for whatever cause you are trying to raise money for. Even if you don't meet your goal you can still keep the money. #### Cons The con to using a GoFundMe account is raise money is there is a fee deducted with every transaction. --- ### Okay place for fundraising - Overall rating: 4/5 - Reviewer: Rebecca E. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros It is great software for fundraising for different charities or people in need. #### Cons Sometimes they will take down GoFundMe accounts if they do not agree with the event being fundraised for even if it doesn't violate any policies. --- ### Amazing Customer Service - Overall rating: 5/5 - Reviewer: Ashlei B. - Product usage: Used unspecified for unspecified - Reviewed: April 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have used Crowdrise the last couple of years for our 5k fundraising. I have to say, their customer service and account specialist teams go above and beyond to provide the best service possible. Whenever I need anything changed, edited, updated, etc., they are immediately on top of it and always send a confirmation when it is completed. Even when my account specialist is out of the office, they have a team ready to jump in to solve any problems. While they do have a platform without a monthly fee (just a % on transactions), I have found that upgrading to the Tre plan was well worth the minimal monthly fee. It lowers the % and you get an assigned account manager that is able to help customize your page however you need. They are a great team and are doing great work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Great app to raise funds quickly and efficiently - Overall rating: 4/5 - Reviewer: Vershley J. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used monthly for free trial - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good experience so far. Great feature to highlights some ongoing charity which is great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Setting up a profile is relatively fast and easy. Very on point without too much details. Has the possibility to share links to other websites which makes getting funds very easy. #### Cons The display of information on the profile page can be improved. There are too much information that are presented to the user and very often the get lost trying to find a specific information. --- ### go fund me do it - Overall rating: 5/5 - Reviewer: Carolina L. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used other for free trial - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it is an easy way to raise funds and support a cause. it is not hard to figure out and i like the web set up #### Cons something that i did not like about this software is it is basically open to any cause sometimes for inappropriate things --- ### Outstanding - Overall rating: 4/5 - Reviewer: mujib j. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used other for less than 6 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros A fast and effective reliable way of funding charity and lending assistance in a legal manner is also well known. #### Cons Some countries may not be accepted so it can be frustrating at times --- ### Buona piattaforma per la raccolta di fondi. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used monthly for free trial - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros Facile da utilizzare, il software si presenta con dashboard intuitive, in particolare la panoramica delle donazioni. #### Cons Prezzo delle commissioni un po' alto rispetto ad alcune piattaforme concorrenti. --- ### Kept me on the online chat support for 2 days! Still can't fix the problem. - Overall rating: 1/5 - Reviewer: Dina R. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Absolutely awful. Would not recommend them #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Cons I have been in the chat support online for 2 days! This has to be a record for one of the worst customer services. They are still unable to fix the problem. --- ### Fixed my 🐕 - Overall rating: 5/5 - Reviewer: angelique m. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have had 2 experiences and I was so grateful it helped me in a time in need to see people who didn’t even know me contribute #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros You meet your goals quickly and it’s useful for those that are really in hardship it is a great way to reach goal for much needed service #### Cons I can’t say there is anything I don’t like the only thing maybe would be the people who misuse it for the wrong reasons ## More reviews [Next reviews](https://www.softwareadvice.com/nonprofit/crowdrise-profile/reviews/?page=2) --- GoFundMe Reviews, Pros and Cons - 2026 Software Advice