--- title: "Donorbox Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Donorbox. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Donorbox is a good fit for you!" source_url: "https://www.softwareadvice.com/nonprofit/donorbox-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Nonprofit Software](https://www.softwareadvice.com/category/4280-nonprofit/) / [Donorbox](https://www.softwareadvice.com/nonprofit/donorbox-profile/) / Donorbox Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/nonprofit/donorbox-profile/) Reviews [Alternatives](https://www.softwareadvice.com/nonprofit/donorbox-profile/alternatives/) # Donorbox User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 631 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 526 reviews (83%) - 4 stars: 86 reviews (14%) - 3 stars: 18 reviews (3%) - 2 stars: 1 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - It streamlined the way we collect and track donations, and having CRM and email engagement built in saves us time and helps keep everything in one place. - The platform also includes peer-to-peer fundraising, event ticketing, and some solid integrations with tools like Salesforce, QuickBooks, and Mailchimp. - Donorbox is a user-friendly and affordable platform that supports recurring donations, integrates easily with websites, and offers customizable forms. ### Most mentioned cons - The main downside is that some of the advanced features, like text-to-give or recurring gift upgrades, are behind a paywall. - Donor management and reporting are fairly basic; if you need robust segmentation or CRM features, you’ll probably outgrow Donorbox. - The only issue I've encountered is the widget on my website not reflecting the correct total listed in my DonorBox account. ## Donorbox customer reviews Showing reviews 1-25 of 631 (page 1). ### Enjoying Donorbox for our Small NonProfit - Overall rating: 5/5 - Reviewer: Jessica P. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The customer service is very friendly. The site is easy to use and pretty easy to self-guide. Has been beneficial for our small nonprofit. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Free version works well for our Nonprofit and the customer support is wonderful! The site is very easy to use and is pretty user friendly. #### Cons Setting up some of the peer to peer campaigns can be a little tricky based on the user attempting to set up their page. #### Reasons for choosing Donorbox We use both and enjoy having both to manage our donors. --- ### Donorbox Works Great for Political Campaign - Overall rating: 5/5 - Reviewer: Kim J. - Verified reviewer: Yes - Industry: Political Organization - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I set up Donorbox to send contributions to my bank account once per week, and that happens like clockwork. Through Donorbox, I'm able to see all the donors' information. I can export reports for my campaign filing requirements. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that the payment of processing fees is offered to the donors so transparently. There's no question about where their money is going. Almost all my donors have paid these processing fees, which greatly reduces the costs to my political campaign. #### Cons The hardest thing about Donorbox was the initial set up with the Stripe account. But, once that was done, everything has worked very smoothly. #### Reasons for choosing Donorbox Eventually I also added ActBlue, because many donors prefer that. But I initially chose, and continue to use Donorbox because I appreciate the transparency of where the donors' money is going. With ActBlue, there is an ask for a "tip" (suggested 10%), but it's not clear to the donor who is receiving the tip. My guess is that most people assume that this is covering the processing fees. But, in reality, the political campaign has to pay processing fees to ActBlue. Those fees are less than the Donorbox/Stripe fees, but with a 10% tip plus processign fees, the ActBlue cost to the (donor+campaign) is greater than the 6%ish that is charged by Donorbox/Stripe. Since the donors almost always pay the processing fee, the campaign saves money. I like the transparency and integrity of the donor knowing exactly where their money is going. --- ### EARN's review of Donorbox partnership - Overall rating: 3/5 - Reviewer: Professor Sylvester E. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The overall experience was good ut the payment processing using only Stripe and PayPal doesn't give room for global payment gateway. Donorbox could consider Electronic Funds Transfer(EFT) for expanded international operations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Engagement, communication and support for partners and donors.Fundraising and campaign ability. Support team works and respond quickly and effectively. #### Cons Inability to coordinate activities of partners and processors of payment such as Stripe and PayPal Confusion in differentiating between donations and sales/purchases all lumped together. PayPal is more guilty in this confusion when it forcefully seized EARN 's donations claiming we purchased goods whereas we sre nonprofit Organization which doesn't engage in buy and sale. PayPal unethically seized our donation of $20 and refused to pay while Donorbox watched helplessly and couldn't settle or intervene. --- ### Highly Recommend Donorbox - Overall rating: 5/5 - Reviewer: Ray J. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Donorbox has been a joy for The Ezekiel Group Ministry! I'm glad we chose to use it! It has paid for itself again and again! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Donorbox has a user-friendly interface and looks sharp! I appreciate their easy set up and the ability to add to your web page or create a giving page. In addition, the low cost per transaction was perfect for our small, upcoming non-profit ministry. Finally, the form allowed for set giving amounts and easily encouraged recurring giving. It's been a plus for our ministry this past year!! #### Cons Honestly, there's nothing that I would list here. It's been an easy set up and ongoing use. Questions were answered quickly and thoroughly. #### Reasons for choosing Donorbox Price, look, efficiency, value, ease of use, etc. --- ### Want donations? DONORBOX is your answer. - Overall rating: 5/5 - Reviewer: Debbie O. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered I love Donorbox. I know which donors are giving to which campaigns. With Donorbox, not only do I receive the donations but I also have the information I need about my donors. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is so easy to create a donation landing page. My organization is international and being able to accept donations in so many currencies including Kenyan Shillings is extremely important to me. Each of my fundraising campaigns has its own page with its own link. One of the most recent things I did is to create a membership campaign. Every month I see the income go directly into my bank account! Thank you Donorbox! #### Cons I had a little trouble understanding how to navigate the website. And I wish I could just tell Donorbox to accept every currency possible instead of needing to set the additional currencies for each campaign. #### Reasons for choosing Donorbox Recommended by nonprofit fundraising expert, price --- ### Really easy setup and user friendly fundraising platform. - Overall rating: 5/5 - Reviewer: Janae S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The experience has been great for tracking donors and for donations and promotions for the nonprofit. It is so easy for us to use the platform for our fundraising and it is quick and easy to set up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is really easy to use donorbox and that ease of use is perfect for our team and our nonprofit needs. I like how easy it is to integrate this with events and with our website and it's easy to get team members involved. #### Cons I always want more options for customization. It isn't always easy to create receipts and I wanted a more connected thing for some stripe things, but overall it has been good. #### Reasons for choosing Donorbox Donorbox had a better integration with our other nonprofit tools and with our website. We could use it for part of our fundraising but it didn't require us to pay too much for things we don't need. --- ### Happy With DonorBox - Overall rating: 4/5 - Reviewer: Adam V. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We had to join DonorBox in a pinch, and it was very easy to set-up and use. It's been a very good platform for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Extremely easy to set-up Campaigns and Donation pages in the back-end Easy connectivity to Stripe and ability to have multiple payment methods is a plus Support has been very responsive and easy to work with 60% of our donors cover platform fees, which saves our organization money #### Cons Salesforce integration is very light-weight and doesn't function well with existing Contacts & Accounts There have been some glitches re: some form codes not behaving correctly on the website (without any indication as to "why") Branding is limited to the main organization on the Account; you can't do conditional logos based on a different 501(c)(3) that's under our same umbrella #### Reasons for switching to Donorbox Bonterra's support became nonexistent and platform stopped working --- ### Give Donorbox a try, you won't be disappointed! - Overall rating: 5/5 - Reviewer: Heather B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Great fit for organizations that need to process donations internationally as well as run campaigns and events throughout the year. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, great customer service, overall value for money and ability to process donations internationally are all reasons we love Donorbox. #### Cons Donorbox is a basic platform but does include most of the event and campaign capabilities most need. --- ### More possibilities than I expected. - Overall rating: 5/5 - Reviewer: Ivan P. - Verified reviewer: Yes - Industry: Renewables & Environment - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I got more than I expected. I just need to learn how to use all the features. Then everything might work as it should. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros It offers flexibility: the option to pay via PayPal and the ability to enter payment information manually. #### Cons I couldn't set up the display of the amount already raised on my website. So I simply placed a banner. --- ### GREAT JOB DONOR BOX - Overall rating: 5/5 - Reviewer: James H. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy for our organization to use, and allows us to both receive funds and accurately monitor giving and receipts #### Cons I can't think of anything. It is accurate, prompt, and reliable. I may be tired of these requests for response. --- ### Many fees, but worth it - Overall rating: 4/5 - Reviewer: Skylar M. - Verified reviewer: Yes - Industry: Education Management - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Donorbox has been very positive. The platform is intuitive, reliable, and helps streamline fundraising efforts. It saves time, makes it easy for donors to give, and provides the tools needed to track and grow support in a professional way. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked how user-friendly Donorbox is, both for administrators setting it up and for donors using it. The platform makes it simple to manage contributions, customize donation pages, and track progress in real time, which makes fundraising more effective and stress-free. #### Cons The least I liked about Donorbox was the processing fees, which can add up quickly for smaller campaigns. While the platform itself is excellent, it would be even better if there were more flexible or lower-cost options for organizations working with limited budgets. #### Reasons for choosing Donorbox I chose Donorbox over ActBlue because it offers lower fees, more payment options, and stronger customization. It also provides recurring donation tools and an easy donor portal, which makes giving seamless and keeps supporters engaged --- ### Donorbox is my favorite online fundraising tool. - Overall rating: 5/5 - Reviewer: Casey H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Donorbox is easy to use and has all the features most non-profts need. I build websites for a living and have used it with more than a dozen clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The feature set is great and I think the pricing is fair. It's also really easy to use on both the administrative side and for donors. #### Cons While Donorbox does a lot of things, it's doesn't do everything. For the price, though, it offers more bang for the buck than other tools I've come across. #### Reasons for switching to Donorbox Donorbox has more features than the others and is tailor made for nonprofits. --- ### Excellent Product (Donor Software) for Non-Profits - Overall rating: 5/5 - Reviewer: Tammy T. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Text to Give feature. Easy-to-use platform. Donors can set up an account to track their donations. Free service is great for getting started. #### Cons Nothing at this time. Donorbox is a great product and has enhanced my non-profit without large processing fees. #### Reasons for choosing Donorbox Donorperfect was a great product, but the cost was too high. I am on your free plan now. #### Reasons for switching to Donorbox Too expensive of a product for our non-profit. --- ### Donorbox is Dynamite - Overall rating: 5/5 - Reviewer: Robert M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. After trying other providers I enjoy Donorbox greatly. My treasurer says the same. I always receive an email after every transaction. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It tracks donations into specific categories. Like rhe format of name and email. Unlike other providers who just provide email info. CS is also great. #### Cons I don't dislike anything. Donorbox is head and shoulders above what we had been using. Reports are readable and complete... #### Reasons for choosing Donorbox The ratings and reviews were very high for donor box compared with other providers. #### Reasons for switching to Donorbox Could not tell who was making the donation because name was not provided only an email. --- ### Effortless Donation Tracking and Secure Fundraising. - Overall rating: 4/5 - Reviewer: Majorine N. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Donorbox has been very positive. The platform is secure, user-friendly, and makes online giving simple for donors and nonprofits alike. Donation tracking is one of the biggest strengths, every gift is automatically logged, receipts are issued instantly and reports are easy to generate for accounting and donor management. Website forms are easy to customize and embed and recurring donations are handled seamlessly. Customer support has been responsive whenever questions arise. While fees and event tools could be improved, Donor box has greatly streamlined our fundraising process and strengthened donor trust. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Donorbox is a secure and user-friendly fundraising platform that makes donation tracking incredibly easy. The dashboard clearly logs one-time and recurring gifts, generates receipts automatically, and allows quick reporting for accounting. Website forms are simple to embed and mobile-friendly, making it easy for donors to give. Customer support is responsive, and overall value is strong, though fees can add up at scale. Event features are basic but functional. Overall, it’s a reliable solution that saves time and builds donor trust. #### Cons While Donorbox is very effective overall, the main drawback is the transaction and platform fees, which can add up as donation volume grows. For small nonprofits like Maanyi Foundation, this can limit how much funding actually reaches programs. This limitations doesn’t outweigh the strengths of the platform, but they are areas where improvement would make Donor box an even more powerful and flexible fundraising solution. --- ### The Ultimate Fundraising Tool Every Nonprofit Needs - Overall rating: 5/5 - Reviewer: Zahra J. - Verified reviewer: Yes - Industry: Child Day Care Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Donorbox has transformed how I manage donations. I can easily track gifts, thank donors, and set up recurring support. Each campaign stays organized and clear, which saves me time and stress. It’s simple, effective, and a must-have for any fundraiser. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I started using Donorbox for my fundraising efforts, and I can’t say enough good things about how much it helps my organization and how much it benefits everyone who gives. First off, what I love most is how it lets me track the donations. Whenever someone gives, I can see all the details clearly: who donated, how much, when, and whether it's a one‑time gift or recurring. That makes it so much easier to stay organized, manage my records, and know exactly where things stand. Another thing is how Donorbox helps me say “thank you” to donors. I really value showing appreciation, and this platform makes it simple for me to send thank‑you messages. It feels good to acknowledge every contribution, and Donorbox gives me the tools to do that without extra hassle. I also LOVE that donors can set up recurring donations. It’s amazing for building steady support, because people can choose to give regularly (monthly, quarterly, etc.). This feature means I don’t have to keep asking them again and again,it gives both of us peace of mind and consistency. Finally, I am impressed with how well‑organized everything is by each campaign I hold. Every campaign has its own dashboard or space: its donor data, its totals, its progress. I can easily see how one campaign is doing without it getting mixed up with another. That organization means less stress for me, more clarity, and faster decisions. #### Cons I currently don't have any available. I'll let you know as soon as I do or if anything changes.…………. --- ### Donorbox Review for Our Nonprofit - Overall rating: 5/5 - Reviewer: Jessica L. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Security We feel confident knowing that Donorbox provides a secure platform for processing online donations. Both our organization and our donors appreciate the peace of mind that comes with their strong encryption and fraud prevention tools. Value for Money For the features offered, Donorbox is an excellent value. It has allowed us to streamline fundraising and donor management without needing to invest in multiple platforms or complicated software. Customer Support Their support team is responsive and helpful. Anytime we’ve had questions, they’ve provided clear guidance and solutions quickly. Website Forms Embedding forms into our website has been simple and seamless. The forms are user-friendly, customizable, and mobile-friendly, making it easy for donors to give. Donation Tracking We appreciate the detailed tracking and reporting tools. It helps us stay organized and gives us insight into donor trends, recurring contributions, and overall campaign success. Event Management The event management features are very useful, especially for ticket sales and RSVPs. It helps us keep everything in one place and makes event fundraising smoother. Staff and Volunteer Management While Donorbox isn’t primarily designed for staff and volunteer management, the donor and supporter database does help us keep track of important contacts and engage them effectively. Email Marketing The email features are a great addition. Being able to connect with donors directly from the platform makes communication efficient and ensures we can quickly share updates, thank-yous, and campaign progress. Overall Donorbox has been an excellent partner for our nonprofit. It combines security, usability, and powerful fundraising tools in one affordable platform, and we highly recommend it to other organizations looking to grow their impact. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our nonprofit has been using Donorbox to help manage donations, events, and supporter engagement, and it has been a very valuable tool for us. #### Cons While Donorbox has been very helpful overall, I’d say the area that could use improvement is The design customization for donation forms is somewhat limited; more flexibility with branding options would help match our website style. Overall, these are small things compared to the value Donorbox brings, but they are areas where we’d love to see continued development. --- ### Effortless Fundraising with Outstanding Support - Overall rating: 5/5 - Reviewer: Charis H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Donorbox has been such a blessing for our nonprofit! Getting started was effortless and the platform felt so intuitive, I didn’t need a tech background to set it up. Within minutes we were ready to launch fundraising campaigns. What stood out the most was how supportive their team has been. Anytime we had a question, they responded quickly and made sure we felt confident moving forward. That kind of care means so much when you’re juggling a million responsibilities as a nonprofit leader. Donorbox has truly helped us expand our fundraising capacity and connect with more donors, and I would highly recommend it to any nonprofit looking for a reliable and user-friendly platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Donorbox makes fundraising incredibly easy to set up and manage. The platform is very intuitive, and I love how quickly we were able to launch campaigns without needing a tech background. Their customer support team is amazing, responsive, kind, and genuinely invested in helping nonprofits succeed. #### Cons The reporting features could be a little more customizable. It would be helpful to have more flexibility in filtering and exporting donor data. That said, the core tools work beautifully and haven’t slowed us down at all. --- ### Love donor box as a donor and an organization - Overall rating: 5/5 - Reviewer: Fatima S. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am currently a donor and organization on donor box. My experience has been great from both perspectives. I love the simplicity of the user face of the platform. I also enjoy the record keeping and how the product has grown over the years. We've been using donor box since 2020 and to see how responsive the developers are to the needs of non-profit organizations, but also keeping in mind the donor needs and wants has been great. We have nothing but positive feedback from our donors about their experience on donor box and we will continue to use it. From a security standpoint we have not had any issues and that matters when you're talking about fiscal management. I appreciate that we're able to communicate with donors using the platform and the ability to use webinars to learn how to retain and recruit donors has been great. As a small non-profit, we don't always have access to resources and donor box has exceeded our expectations. #### Cons I don't really have any complaints. I think the staff are doing a great job and I recommend this product too small and large-scale organizations. --- ### Simple and easy and love it - Overall rating: 5/5 - Reviewer: Darrell R. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Donorbox has been positive. It’s an intuitive platform that helps nonprofits raise money efficiently while providing donors with a smooth giving experience. It saves time, reduces stress, and makes online fundraising much easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really liked how simple Donorbox made it to set up and customize donation forms. The platform is user-friendly, integrates easily with websites, and makes it easy for donors to complete contributions quickly. #### Cons The main downside is that some of the advanced features, like text-to-give or recurring gift upgrades, are behind a paywall. It would be helpful if more of those tools were included in the base version for smaller nonprofits. --- ### Donorbox is the Right Tool for Us - Overall rating: 5/5 - Reviewer: Dave K. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We’ve been impressed with Donorbox as a fundraising tool because it brings all the essentials together in one easy platform. Setting up campaigns is simple, and the ability to accept one-time or recurring gifts helps us build consistent support. The customizable donation forms integrate smoothly with our website, and features like donor management, analytics, and automatic receipts save us time. We especially value how easy it is for supporters to give, whether online or by mobile. Choosing the right tool matters in fundraising, and Donorbox gives us confidence that we’re maximizing every opportunity to connect with donors. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Having the right partner in our fundraising efforts is everything to us. Donorbox was the simplest and most secure tool we found. Reporting is essential for year end recording and they ROCK that! #### Cons I would like to point out that combined fees can feel high, especially when platform fees (Standard plan: 2.95%, Pro/Premium: around 1.75%) stack on top of payment processor charges like Stripe’s 2.2% + $0.30 or PayPal’s 1.99% + $0.49. --- ### BEST Donor Management Software - Overall rating: 5/5 - Reviewer: Katherine F. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Donorbox has been an important tool for our non-profit. Without it, we wouldn't have been able to set up engaging, visually pleasing and easy to use forms to collect and encourage donations. The options of one time, monthly, etc. donations paired with the ability to choose amount or have set donation amounts is really useful. The reports are clear and useful as well. We love Donorbox! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Before choosing Donorbox I tested 4 other options. Donorbox was an easy/obvious choice for many reasons. It is very intuitive. Running a small non-profit comes with many many responsibilities and I prefer not to spend time trying to figure out a platform. The website forms are super awesome and customer support was fast, helpful and accessible. Being able to quickly track my donations is very important to me, and Donorbox is affordable for our organization. #### Cons We haven't fully tried out the event management tools but I am excited to do so. There seems to be a full array of services available that work together seamlessly. --- ### User Friendly Donation Platform - Overall rating: 5/5 - Reviewer: Cara V. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Donorbox is an amazing donation tool! We use the embedded form for donations and love the seamless integration with our CRM. #### Cons Lots of great features are add-ons, but since we use the free services this is to be expected. No real downsides! #### Reasons for switching to Donorbox Mobile integration and updating website. --- ### All the best bits! - Overall rating: 5/5 - Reviewer: Athalia S. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Ultimately, I loved the ability to customize your page, ease and function to make donation (Both Stripe and PayPal!), the free cost, low percentage rate charge, and the layout and amount of information they give about your donors - including the ability to leave comments. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I looked at a lot of crowding funding platforms before I decided on Donorbox for my fundraiser. It seemed to have the best reviews so I was attracted to the platform for its ethical practices and loved that it had an incredibly low interest rate and because you have some control over editing and the look of your fundraiser's page! #### Cons It would be nice to have a little more power and ease to customize the look and spread of your Donorbox page. --- ### Donorbox is our No1 fundraising partner! - Overall rating: 5/5 - Reviewer: Anne N. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've been so impressed with Donorbox as our chosen platform for managing donations. Setting it up was incredibly straightforward—we had our donation form live and ready to go in minutes, which is a huge plus when you're busy planning an event. The user interface is intuitive, and we found it very easy to customize our page to match our festival's branding. What really stands out, though, are the fees. Compared to other donation sites we've looked at, the fees Donorbox charges are minimal and very transparent, and connects directly to our Stripe payment account. Donations are sent to our bank almost immediately. The option for UK Taxpayers to GiftAid their donation is a bonus too, and we've found that most of our supporters are happy to do this, which means more of every donation goes directly to supporting the festival and our charitable goals. For any Charity or non-profit organisation looking for a reliable, easy-to-use, and cost-effective donation platform, we highly recommend Donorbox. It's a game-changer for charity fundraising. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Setup was incredibly straightforward. The user interface is intuitive, and we found it very easy to customise our page to match our festival's branding. Fees Donorbox charges are minimal and very transparent. Connects directly to our Stripe payment account. Donations are sent to our bank almost immediately. #### Cons We haven't found any negatives from using Donorbox, everything about it meets our requirements perfectly. ## More reviews [Next reviews](https://www.softwareadvice.com/nonprofit/donorbox-profile/reviews/?page=2) --- Donorbox Reviews, Pros and Cons - 2026 Software Advice