All Donorbox Reviews
1-25 of 238 Reviews
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Pam
2 - 10 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed March 2022
Can't get along without Donorbox!
Zach
Verified reviewer
Non-Profit Organization Management, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2021
NGO Donation Platform
It has been good. We have used since 2018 and they have rolled out more and more features. It has accomplished the couple things we needed it to do successfully. Beautiful forms that are customizable. I didn't see need for use of WP plugin even though we use wordpress, it didn't really add much there.
PROSWe loved giving donors the ability to login to recurring gift management. It also allows donor to cover processing fees (and they use it if it's there!).
CONSStill being developed out dashboard. I've been wanting to see on receipt how much donor paid (like a split) of donation fees. Not able to do that yet.
Reason for choosing Donorbox
Pricing at the time.
Reasons for switching to Donorbox
Better forms.
Vendor Response
Thank you so much for your awesome review of Donorbox! We're thrilled that you're enjoying your experience with us and we appreciate your feedback! We'll be sure to share this with our product team. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!
Replied April 2021
James
Broadcast Media, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2023
Useful Tool, Could Use Some Improvement
Im glad i chose it and we will continue to use it but I hope they will continue to refine the important features. The extremely qualified customer service department is super helpful, and able to operate by email which is important to me as I am hard of hearing.
PROSIts very easy to establish and distribute a fundraiser, and the html codes are user friendly even to a novice. The customer support by email is superb.
CONSMany features are buried in menus, there are not enough customization options, the banking and payment aspect is a bit muddy.
Reason for choosing Donorbox
these others have serious glitches and meta refuses after years and much correspondence to add us to their nonprofit list so we need to go with a company that supports small nonprofits if only through functionality and communication.
Reasons for switching to Donorbox
research told us donor box might be better for nonprofits
Robert
Non-Profit Organization Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
FUNCTIONALITY
3
Reviewed April 2020
SSEL
Integration with current donor tracking tool Automated contribution notification.
CONSLimited in features to be fully functional with more current needs
Vendor Response
Hi Robert! Thank you so much for your review of Donorbox! We really appreciate your feedback. We would love to learn your thoughts on specific features that you would like to see in Donorbox. Please feel free to reach out to us at https://donorbox.zendesk.com/hc/en-us/requests/new. We are always open to chatting about features that are important to you. It would be great to hear from you!
Replied April 2020
David
Fund-Raising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2020
Trustworthy and simple
DonorBox has been instrumental in increasing our fundraising donor base and cash flow.
PROSIt was easy to set up and is trusted by our customer base.
CONSI really haven't found a downside. There was a learning curve setting things up but it wasn't insurmountable. We have multiple forms now.
Reason for choosing Donorbox
Because first, DonorBox came so highly recommended. Then, when our monthly revenue was below a certain amount there was no charge for the DonorBox services.
Reasons for switching to Donorbox
DonorBox is much less cumbersome and easier to use. PayPal doesn't allow automatic deductions.
Vendor Response
Hi, David! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!
Replied July 2020
Lyndsay
Non-Profit Organization Management, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Love the Ease of Use
Easy to customize. Love that donors are able to cover the fees.
CONSI wish I didn't have to go to a separate PayPal or Stripe page to check on donations.
Reasons for switching to Donorbox
Ease of use and recommended by website designer.
Vendor Response
Hi Lyndsay! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. We do understand that it would certainly be more convenient to check your donations directly within the Donorbox dashboard. Thanks for the suggestion! If you ever need our help or have any more ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!
Replied April 2020
Kathy
Non-Profit Organization Management, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
An outstanding, creative and easy platform to grow funding, donors and engagement!
Do the fox gave me an easy, fast, creative solution to setting up online donations quickly and easily, managing my donors, giving great ways and tools to grow my donors and revenue, give great tools to expand online reach, give great ideas about peer to peer fundraising, and overall how to grow and expand my online revenue, campaigns, and engagement so I can have maximum impact
PROSIt’s so easy to set up what is otherwise a complex set of functions to engage donors, engage your audience, manage campaigns, set up all types of giving options, and give you lots of great ideas at the same time to keep growing and engaging!
CONSKeep more videos on how to keep growing and engaging online company! Keep the customer support as fast and knowledgeable as it currently is!
Reason for choosing Donorbox
Slow to respond to initial inquiry, more difficult and clumsy to set up, not as professional looking, not as clear as to how to integrate into existing web site
Brian
Religious Institutions, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Simple, Easy, Intuitive, Cost-Effective
Donorbox has allowed us to seamlessly integrate the giving into our accounting system and even has the option to integrate into the donor system should we choose that route. It makes the flow very simple and less time consuming for a small non-profit.
PROSThis software is very simple to setup and integrate into a website to accept donations. The options included to create giving buttons or categories are intuitive and easy to use.
CONSI had to read several of the help files of how to make the connection between Donorbox, Stripe, and our bank account to accept ACH payments. However, it worked well. We have had a couple of donors who wanted to give by ACH, but could not find their bank in the stripe / plaid system. That was unfortunate, but hopefully they will find another option to give.
Reason for choosing Donorbox
The simplicity and low cost was why we ultimately chose Donorbox.
Vendor Response
Hi, Brian! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we'll work on improving our info about how Donorbox works. We're thrilled that you're enjoying your experience with us. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!
Replied July 2020
Jacque
Non-Profit Organization Management, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Best Choice| Best Price | Easy to Use
As a nonprofit, DonorBox is the best choice for my organization. It checked all the boxes and makes my accepting donations, designing the donor form, providing auto-generated receipts, and record keeping, a seamless process. As a start-up, this frees up so much time to devote to running the programs.
CONSNo issues at all so this far. Donorbox offers other features I will incorporate in the near future as we grow.
Reason for choosing Donorbox
Donorbox allows me to use Stripe, PayPal, and Venmo at the same time, which ultimately gives my donors more options to give.
Prisca
Non-Profit Organization Management, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Great experience with Donorbox
It's great having a donation form we can just embed into the website. It makes monthly donations so much easier, as well as tracking donors.
PROSI really appreciated the ease of setup along with the variety of features offered. I am not super tech savvy, but even I was able to configure our campaign easily. I only remember having one question about set up, which customer support resolved for me quickly and helpfully. One of my favorite things about Donorbox is that they allow the donor to cover processing fees.
CONSI can't think of anything off the top of my head.
Reason for choosing Donorbox
It is inexpensiveIt allows donors to cover processing feesIt integrates with Stripe
Anubhav
Computer Software, 10,000+ employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Great platform for crowdfunding
The UI of donorbox is very user friendly. It is very easy to start a campaign and link it to a payment gateway. Even as a donor it is quite easy to understand the campaign and then donate using one of the several available payment options.
CONSOnly Stripe and PayPal are supported payment gateways. While these are largely popular, not every country is supported by them.
Reasons for switching to Donorbox
GoFundMe is supported only in certain countries
Vendor Response
Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!
Replied May 2021
Lauren
Non-Profit Organization Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Donorbox's Customer Service Sets Them Apart
Overall, I would definitely recommend this product. Donorbox has helped my organization raise lots of money with their simple and easy to use platform.
PROSDonorbox is a newer, free platform for allowing donors of your nonprofit to make a gift to your organization. By far, the best thing about them is their customer service. If you or your donor(s) has an issue, you submit a ticket through email and they get back to you generally within one hour. They then work quickly with you to solve whatever problem you're having. They have sent out surveys to clients and asked what features we would like to see added.
CONSDonorbox has a login system for recurring donors, but none for donors who make a single gift or are regular givers. It would be great if that feature was included, as other companies that offer this type of service have. It would allow my organization to be more efficient and timely in other things we have to do.
Vendor Response
Hi there! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any suggestions on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!
Replied November 2019
Rudy
Recreational Facilities and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Donorbox is great for our small non-profit
Outstanding; I get much better than I deserve with Donorbox.
PROSI like how easy it is to set up forms. I am happy with their rates. I really appreciate the webinars they produce, so I can learn more. Really, I wonder why they do so many nice things for their customers; they are charitable to charities!
CONSDonorbox does all I want it to; I'm sure it does other cool things, but I don't need those things and I'm very happy with the service.
Reasons for switching to Donorbox
Because OSV was unattractive, uninviting, hard for donors to figure out (and you want it to be easy for people to make contributions), hard for me to figure out, and their reports were awful. I made the switch just a few years (maybe 3) into my time in this job and I didn't bring any experience in the field to this job; but even my neophyte self recognized we needed a far better system than the one we had. Donorbox was a MAJOR improvement.
Anonymous
201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Donor box review
Even if text-to-give is not yet an option, I'd still recommend Donorbox over other donation systems. It's rare, from my research, to get this much of functionality, simplicity, safety, and speed for so little financial investment.
PROSReally appreciate that Donorbox is so simple to use and so affordable. It's very helpful to have the option of suggested donation amounts as well - since starting to suggest amounts to our donors we've noticed an increase in donations! Really value the integrations with Salesforce and Mailchimp as well. This has allowed us greater functionality while keeping the cost of a donation system low.
CONSThere are many great things about Donorbox that I thoroughly enjoy. However, a built-in text-to-give technology would really take it to the next level.
Vendor Response
Thank you so much for your kind words! It¿s always great to hear that we¿ve helping our customers be more productive and successful. You¿ll be happy to know that we¿ve actually already started plans for a text-to-give feature. As soon as it¿s ready, we¿ll be sure to let you know. We¿re always working to make Donorbox better, so your feedback is really helpful and much appreciated. If you have any other ideas or features that you¿d like to see, please feel free to let us know. We wish you all the best with your fundraising efforts.
Replied November 2018
Gerben
Religious Institutions, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Donorbox: the right choice for nonprofits
We really enjoy using Donorbox for fund raising. The support is very good. Each question we had was answered very swift. Great product and a great team. Recommended!
PROSThis products is very easy to implement. We've got it ready in a few hours. It is easy to use, adjustable to your specific requirements. Connected to Stripe Payments nonprofit as we are can get a deduction of fees which makes it more attractive. We have integrated it in our Weebly website as our own page so people do not even notice we use Donorbox. It has all the features we need as a nonprofit trust and even more than we use.
CONSOne thing we would really like to see as a new feature: the possibility to have check boxes for choosing goals and give visitors the option to give money for each goal. Currently a visitor can only pick one goal and donate for that goal.
Vendor Response
Hi, Gerben! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. We've taken note of your suggestions for more functionality around goals - thank you for that! If you ever need our help or have any ideas on other features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!
Replied October 2020
Traci
Political Organization, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Fast deployment!
Donorbox enabled the organization to quickly accept online donor contributions.
PROSThe ability to add questions on donor form to capture required donor information for campaign finance reporting, the goal meter, and ease of integrating with website. I used Donorbox once before last year and had some memory of how it worked. I was able to get the organization setup to accept donations online in 2 days. Support staff responding promptly to inquiries by directing me to available resources.
CONSAdding questions wasn't intuitive, it took trial and error. Also, as the organizations treasurer and not a website developer, deciding on how best to integrate with the organization's website was confusing. I had to get the process up and running very quickly so admit I didn't spend alot of time exploring Donorbox user resources. It would be helpful if there was Donorbox for Dummies for people, like myself, not on social media, not a website developer, and new to fundraising to get the big picture of how various products are integrated and for what purpose. Thank you.
Reason for choosing Donorbox
I was familiar with Donorbox and had to act quickly so didn't have the luxury of time to shop around.
Emily
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed April 2020
User Friendly Software
I appreciate how easy it is to work with Donorbox and that they genuinely care about their customers.
PROSI appreciate that I can log in easily to check on donor accounts. The setup is user friendly and easy to make changes to.
CONSI can't think of any cons at this time because Donorbox has served us well for what we need and we have not had problems that I am aware of.
Vendor Response
Hi Emily Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!
Replied April 2020
Chuck
Philanthropy, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed October 2019
Great Software and Simple to Use
We have a non profit website and have run various fundraising projects from our site and Donorbox makes it super easy to set up custom donation campaigns and take payments. We use Wix as our website and it was very easy to set up on our site. Also, Donorbox makes it very easy to connect with our payment processor (Strype). In short, donorbox is awesome and critical to enabling us to take donations on our website.
PROSVery easy to set up, manage and create donation capabilities on my website. Also, super easy integrations with my third party payment processor. I also like the data and reporting. I can see all of my donors, their status, their history, etc.
CONSI would like to see some improvements to email capabilities. Emails are easy to set-up, use and execute but they are pretty generic. Would love to have some template options to chose from.
Jesse
Music, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Donorbox has been everything we needed it to be!
Everything about Donorbox has been great. Simple to create, implement, and edit if needed. I've appreciated it's their customer service and willingness to look into unique problems related to my needs/desires for the product. All in all its been a simple and well built product to receive donations.
CONSOne time we ran into some customization hopes we had around design/layout that weren't possible.
Vendor Response
Hi, Jesse! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any ideas on customization features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!
Replied October 2020
Rachel
Philanthropy, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
I’m So Glad I Found Donorbox!!
Because of you, my nonprofit now has a wonderful donation form that I feel confident using—and so do my donors!
PROSEase of use, affordability, very professional design, customization for integration on website, multiple options for embedding donation form (eg, button, pop up, webpage), and the option of accepting reoccurring donations and multiple payment methods.
CONSNot as much customization that I would prefer on making a campaign, for example, adjusting what part of the background picture displays.
Reason for choosing Donorbox
For all the reasons I listed above about what I like most about you!
Vendor Response
Hi there! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any suggestions on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!
Replied November 2019
Nicola
Non-Profit Organization Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Great addition to the team
We are so excited we found Donorbox!
PROSWe have been using Donorbox as the donation page for our website since we launched the site. We love the software so much its been such a huge help to us.
CONSNo there are no features missing that we have found. We are happy we selected the product.
Reasons for switching to Donorbox
Ease of use and reporting
Vendor Response
Hi Nicola! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!
Replied April 2020
Brett
Media Production, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
I Need Help. Customer Service at Donorbox is On It!
Donorbox came highly recommended to me and because of the simplicity of use, and great customer service, I will continue to recommend this software for years to come.
PROSI absolutely love the Donorbox customer service. I have been a user for years now and don't have problems with the software, my problems come from our customers needing answers for their questions about their donations, my fundraising, etc. If I'm not sure how to answer my customers and donors, time and time again I have reached out to customer service at Donorbox and they have been on it with helpful help and quick solutions. I also love just how simple everything is laid out and at my fingertips. Thank you, guys. We are big fans!
CONSSo far, and it's been years, we are nothing but pleased all the way around.
Kim
Individual & Family Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2019
Donor Box is easy to use
It's very easy to use.
PROSThis software is very easy to use and helpful in directing donations our way
CONSIt has an ongoing cost associated with it.
Vendor Response
Hi there! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any suggestions on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!
Replied November 2019
P Ezekiel
Non-Profit Organization Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Consistent and timely support
Actually, getting the needed support for my organization was just something I have to achieve. Since I got in contact with DonorBox, I have the support, the Education and what It takes to drive my organization to next level.
PROSDonorBox products and services for organizations are very efficient and welcoming. For example, it takes just a few minutes or so to integrate the fundraiser form for an organization to begin raising funds. Their customer services are ready to guide you through each step along the way. The webinar for organizations are eductive program that provide exactly what It takes to make your brand or organization to grow.
CONSThe only thing I see with DonorBox is that, scripe account aren't in some countries or regions, but order than that they are doing quite well for organization around the world.
Vendor Response
Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!
Replied May 2021
Rod
Non-Profit Organization Management, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Excellent customer service
The customer service I received with an issue I was experiencing was phenomenal. After I sent a request for service, I received a response within minutes from an employee. When I replied to that response, even more quickly was a response from another employee, [SENSITIVE CONTENT], informing me that the employee who I first heard from was no longer available, and she would take over. Literally within five minutes, [SENSITIVE CONTENT] resolved my issue. Who does that???? I am a fan of Dropbox forever. Tremendous loyalty to this company has been rightly earned.
PROSDonorbox is easy to set up, and it is very easy to use.
CONSThere is nothing I do not like about Dropbox.