Donorbox

RATING:

4.8

(237)

About Donorbox

Donorbox is a cloud-based fundraising and relationship management solution that caters to non-profit organizations and helps them to manage their fundraising activities and interactions with donors. Donorbox allows users to embed a popup widget on their website via built-in APIs, list pre-filled custom amounts with descriptions and accept monthly recurring donations from donors. The solution enables users to accept payments via cards, Apple Pay, bank transfers and PayPal through their website or a dedicated facebook page. Donorbox encrypts interactions with donors via industry-standard SSL and TLS encryption technologies. Credit card information is encrypted, tokenized and stored with the Stripe payment processor. It also offers users a donation goal meter and...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
Slide 1 of 5

Donorbox Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Donorbox

1 - 5 of 237 Reviews

Pam

1 employee

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed March 2022

Can't get along without Donorbox!

User Profile

Zach

Verified reviewer

Non-Profit Organization Management, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed April 2021

NGO Donation Platform

It has been good. We have used since 2018 and they have rolled out more and more features. It has accomplished the couple things we needed it to do successfully. Beautiful forms that are customizable. I didn't see need for use of WP plugin even though we use wordpress, it didn't really add much there.

PROS

We loved giving donors the ability to login to recurring gift management. It also allows donor to cover processing fees (and they use it if it's there!).

CONS

Still being developed out dashboard. I've been wanting to see on receipt how much donor paid (like a split) of donation fees. Not able to do that yet.

Reason for choosing Donorbox

Pricing at the time.

Reasons for switching to Donorbox

Better forms.

Vendor Response

Thank you so much for your awesome review of Donorbox! We're thrilled that you're enjoying your experience with us and we appreciate your feedback! We'll be sure to share this with our product team. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

Replied April 2021

Maya

Non-Profit Organization Management, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Love it and so glad to no longer have 7 different options for asking donations!

Very customer service oriented. I really love working with DB. They just need to polish a few things before rolling out anything new and test it out. They usually fix whatever I inquire about, but I'm sad that the event and CRM software isn't up and running. So I'm still dependent on other programs.

PROS

Tax letters/receipts that are sent out immediately.

CONS

I wish their event features were on the level of eventbrite. I was so excited when they rolled out the events platform only to discover it just doesn't have the reporting and functions we need. I still have to use Eventbrite.

Reason for choosing Donorbox

Donorbox was superior.

Reasons for switching to Donorbox

Paypal has terrible reporting. I didn't have addresses, and it was hard to track monthly donors.

Robert

Non-Profit Organization Management, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

FUNCTIONALITY

3

Reviewed April 2020

SSEL

PROS

Integration with current donor tracking tool Automated contribution notification.

CONS

Limited in features to be fully functional with more current needs

Vendor Response

Hi Robert! Thank you so much for your review of Donorbox! We really appreciate your feedback. We would love to learn your thoughts on specific features that you would like to see in Donorbox. Please feel free to reach out to us at https://donorbox.zendesk.com/hc/en-us/requests/new. We are always open to chatting about features that are important to you. It would be great to hear from you!

Replied April 2020

Maisie

Non-Profit Organization Management, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed September 2023

Works fine but be prepared to pay extra for integrations

PROS

It is easy to use and set up. Lots of option for integrations. Chat support is usually quite helpful and responds quickly.

CONS

Donorbox's functionality is just fine. To get a great experience out of it, you will have to set up a few integrations that have their own monthly costs. Donorbox recently lost their contact with 360MatchPro and did not notify users, which was frustrating. Setting up field mapping to Salesforce has been challenging and Support has not been helpful.