Donorbox Software

Donorbox Software

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FrontRunners 2021

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About Donorbox

Donorbox is a cloud-based fundraising and relationship management solution that caters to non-profit organizations and helps them to manage their fundraising activities and interactions with donors. Donorbox allows users to embed a popup widget on their website via built-in APIs, list pre-filled custom amounts with descriptions and accept monthly recurring donations from donors. The solution enables users to accept payments via cards, Apple Pay, bank transfers and PayPal through their website or a dedicated facebook page. Donorbox encrypts interactions with donors via industry-standard SSL and TLS encryption technologies. Credit card information is encrypted, tokenized and stored with the Stripe payment processor. It also offers users a donation goal meter and...
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Donorbox User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 132 reviews

Pam

Company size: 11 - 50 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

March 2022

Can't get along without Donorbox!

User Profile

Zach

Verified reviewer

Company size: 11-50 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

April 2021

NGO Donation Platform

It has been good. We have used since 2018 and they have rolled out more and more features. It has accomplished the couple things we needed it to do successfully. Beautiful forms that are customizable. I didn't see need for use of WP plugin even though we use wordpress, it didn't really add much there.

Pros

We loved giving donors the ability to login to recurring gift management. It also allows donor to cover processing fees (and they use it if it's there!).

Cons

Still being developed out dashboard. I've been wanting to see on receipt how much donor paid (like a split) of donation fees. Not able to do that yet.

Reasons for choosing Donorbox

Pricing at the time.

Reasons for switching to Donorbox

Better forms.

Response from Donorbox

Thank you so much for your awesome review of Donorbox! We're thrilled that you're enjoying your experience with us and we appreciate your feedback! We'll be sure to share this with our product team. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

Replied April 2021

Joslyn

Company size: 2-10 employees

Industry: Non-Profit Organization Management

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2022

Love this!

Overall this has been a great experience. I used the help/support and they were fantastic too.

Pros

I really like the texting for donations. It's so easy and convenient.

Cons

So far I have no complaints and therefore nothing I like the least

Reasons for choosing Donorbox

The free trial

stan

Company size: 501-1,000 employees

Industry: Information Technology and Services

Review Source

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
1

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2022

you need to think many times , before using this software

don't like it ,

Pros

only nice sofeare on't like it ,

Cons

pretty easy to set up on't like it , after the money I realized that fee was 3,7% - its very huge , I thought it will be only 1.5% fee , but instead of this after transaction they charge 1.5% fee and paypal also charge 2.2% fee . I do not get it why should I pay donrbox , instead of this I can work with aypal for 2.2% fee

Reasons for choosing Donorbox

on't like it , after the money I realized that fee was 3,7% - its very huge , I thought it will be only 1.5% fee , but instead of this after transaction they charge 1.5% fee and paypal also charge 2.2% fee . I do not get it why should I pay donrbox , instead of this I can work with aypal for 2.2% fee

Reasons for switching to Donorbox

on't like it , after the money I realized that fee was 3,7% - its very huge , I thought it will be only 1.5% fee , but instead of this after transaction they charge 1.5% fee and paypal also charge 2.2% fee . I do not get it why should I pay donrbox , instead of this I can work with aypal for 2.2% fee

Jacque

Company size: 1 employee

Industry: Non-Profit Organization Management

Time used: Less than 6 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2022

Best Choice| Best Price | Easy to Use

Pros

As a nonprofit, DonorBox is the best choice for my organization. It checked all the boxes and makes my accepting donations, designing the donor form, providing auto-generated receipts, and record keeping, a seamless process. As a start-up, this frees up so much time to devote to running the programs.

Cons

No issues at all so this far. Donorbox offers other features I will incorporate in the near future as we grow.

Reasons for choosing Donorbox

Donorbox allows me to use Stripe, PayPal, and Venmo at the same time, which ultimately gives my donors more options to give.

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