It has been good. We have used since 2018 and they have rolled out more and more features. It has accomplished the couple things we needed it to do successfully. Beautiful forms that are customizable. I didn't see need for use of WP plugin even though we use wordpress, it didn't really add much there.

We loved giving donors the ability to login to recurring gift management. It also allows donor to cover processing fees (and they use it if it's there!).

Still being developed out dashboard. I've been wanting to see on receipt how much donor paid (like a split) of donation fees. Not able to do that yet.

Very customer service oriented. I really love working with DB. They just need to polish a few things before rolling out anything new and test it out. They usually fix whatever I inquire about, but I'm sad that the event and CRM software isn't up and running. So I'm still dependent on other programs.

Tax letters/receipts that are sent out immediately.

I wish their event features were on the level of eventbrite. I was so excited when they rolled out the events platform only to discover it just doesn't have the reporting and functions we need. I still have to use Eventbrite.

Integration with current donor tracking tool Automated contribution notification.

Limited in features to be fully functional with more current needs

It is easy to use and set up. Lots of option for integrations. Chat support is usually quite helpful and responds quickly.

Donorbox's functionality is just fine. To get a great experience out of it, you will have to set up a few integrations that have their own monthly costs. Donorbox recently lost their contact with 360MatchPro and did not notify users, which was frustrating. Setting up field mapping to Salesforce has been challenging and Support has not been helpful.