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Supported Operating System(s):
Mac OS, Web browser (OS agnostic)About Donorbox
Donorbox is a cloud-based fundraising and relationship management solution that caters to non-profit organizations and helps them to manage their fundraising activities and interactions with donors.
Donorbox allows users to embed a popup widget on their website via built-in APIs, list pre-filled custom amounts with descriptions and accept monthly recurring donations from donors. The solution enables users to accept payments via cards, Apple Pay, bank transfers and PayPal through their website or a dedicated facebook page.
Donorbox encrypts interactions with donors via industry-standard SSL and TLS encryption technologies. Credit card information is encrypted, tokenized and stored with the Stripe payment processor. It also offers users a donation goal ...
73 Reviews of Donorbox
Average User Ratings
Overall
4.71 / 5 stars
Ease-of-use
4.5
Value for money
5.0
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
November 2018
suryad from kevinmax technologies
Verified Reviewer
Company Size: 11-50 employees
Industry: Non-Profit Organization Management
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
November 2018
Best Fundraising Software
Initially, we were sceptical of investing into a donation system, even affordable one, since we're looking for ways to save on all fronts. We thought we could just use PayPal. However, only when we switched to Donorbox we saw all the benefits of a donation system (i.e. the ongoing support, the variety of payment options, the suggested donation amounts etc.). Really recommend trying it out and seeing for yourself!
Pros
We have an international presence and also partner with a lot of companies so it's great to be able to accept company donations, accept multiple currencies and customize the donation forms in many different languages. It offers tons of features for a fraction of the price!
Cons
Although Donorbox offers the Salesforce integration, it'd be great if the Donorbox dashboard could be a bit more detailed and functional.
Response from Donorbox
Replied November 2018
We¿re so glad that you¿re enjoying Donorbox. It¿s always great to hear that we¿ve helping our customers be more productive and successful. Thank you for your feedback regarding our dashboard. We¿ll definitely take this to the drawing board and see how we can improve. If you have any specific capabilities that you¿d like to see on our dashboard, please feel free to let us know about them. We wish you all the best with your fundraising efforts.
April 2020
Erin from Camp Casco
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Highly recommend
Pros
Easy for users to pay and checkout, easy to use on the administrative side. We like the ability to customize each campaign, the donation meters, and the ease of downloading lists of donors. It's been particularly helpful for peer-to-peer fundraising: we set up a campaign for each fundraiser, making it possible to customize each fundraiser's goal, donation increments, colors, thank-you notes, everything. It's been a great addition to our website and one we're happy to recommend.
Cons
No issues or complaints. Easy to use, easy to implement.
Response from Donorbox
Replied April 2020
Hi Erin! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!
September 2020
Kara from Kara Universal
Company Size: 11-50 employees
Industry: Philanthropy
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
Best Software
It is one of the best softwares for nonprofit start ups.
Pros
The product is easy to navigate through. The set up was very quick and it integrates well with our work.
Cons
It uses another software that required facebook for verification of information.
Reasons for Choosing Donorbox
Ease of use and affordable rates.
April 2020
Allison from Wings of Hope
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
April 2020
Donorbox Review
Pros
Donorbox is great for a basic integration to seek donations.
Cons
It is very basic and has not had many upgrades therefore it lacks the professional touch that many of the competitors offer.
June 2020
David from Victims of Injustice, Inc
Company Size: 2-10 employees
Industry: Fund-Raising
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
June 2020
Trustworthy and simple
DonorBox has been instrumental in increasing our fundraising donor base and cash flow.
Pros
It was easy to set up and is trusted by our customer base.
Cons
I really haven't found a downside. There was a learning curve setting things up but it wasn't insurmountable. We have multiple forms now.
Reasons for Choosing Donorbox
Because first, DonorBox came so highly recommended. Then, when our monthly revenue was below a certain amount there was no charge for the DonorBox services.
Response from Donorbox
Replied July 2020
Hi, David! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!
