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Supported Operating System(s):
Mac OS, Web browser (OS agnostic)About Donorbox
Donorbox is a cloud-based fundraising and relationship management solution that caters to non-profit organizations and helps them to manage their fundraising activities and interactions with donors.
Donorbox allows users to embed a popup widget on their website via built-in APIs, list pre-filled custom amounts with descriptions and accept monthly recurring donations from donors. The solution enables users to accept payments via cards, Apple Pay, bank transfers and PayPal through their website or a dedicated facebook page.
Donorbox encrypts interactions with donors via industry-standard SSL and TLS encryption technologies. Credit card information is encrypted, tokenized and stored with the Stripe payment processor. It also...
92 Reviews of Donorbox
Average User Ratings
Overall
4.73 / 5 stars
Ease-of-use
4.5
Value for money
5.0
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
April 2021
Zach from Mercy Projects
Verified Reviewer
Company Size: 11-50 employees
Industry: Non-Profit Organization Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
3.0
Functionality
4.0
April 2021
NGO Donation Platform
It has been good. We have used since 2018 and they have rolled out more and more features. It has accomplished the couple things we needed it to do successfully. Beautiful forms that are customizable. I didn't see need for use of WP plugin even though we use wordpress, it didn't really add much there.
Pros
We loved giving donors the ability to login to recurring gift management. It also allows donor to cover processing fees (and they use it if it's there!).
Cons
Still being developed out dashboard. I've been wanting to see on receipt how much donor paid (like a split) of donation fees. Not able to do that yet.
Reasons for Choosing Donorbox
Pricing at the time.
Reasons for Switching to Donorbox
Better forms.
Response from Donorbox
Replied April 2021
Thank you so much for your awesome review of Donorbox! We're thrilled that you're enjoying your experience with us and we appreciate your feedback! We'll be sure to share this with our product team. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!
April 2020
Erin from Camp Casco
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Highly recommend
Pros
Easy for users to pay and checkout, easy to use on the administrative side. We like the ability to customize each campaign, the donation meters, and the ease of downloading lists of donors. It's been particularly helpful for peer-to-peer fundraising: we set up a campaign for each fundraiser, making it possible to customize each fundraiser's goal, donation increments, colors, thank-you notes, everything. It's been a great addition to our website and one we're happy to recommend.
Cons
No issues or complaints. Easy to use, easy to implement.
Reasons for Switching to Donorbox
We use Squarespace for our website and enjoy most of its features. However, its website donation feature did not give us as much customization or as much information about our donors.
Response from Donorbox
Replied April 2020
Hi Erin! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!
May 2021
Michael from Gemmas Angels
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2021
A Must-Have for Nonprofits
Several volunteers use this software and it is VERY easy to use. The reporting is quite robust and provides us detail that QuicksBook cannot. We regularly recommend Donorbox to other nonprofit organizations. The support for chat/email is fast and friendly.
Pros
We have been using Donorbox for several years and it has brought us into the 21st Century!
Cons
Nothing--they keep making regular improvements!
Response from Donorbox
Replied May 2021
Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!
April 2020
Allison from Wings of Hope
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
April 2020
Donorbox Review
Pros
Donorbox is great for a basic integration to seek donations.
Cons
It is very basic and has not had many upgrades therefore it lacks the professional touch that many of the competitors offer.
Reasons for Switching to Donorbox
idonate was no longer affordable for our organization.
March 2021
Ruben from Lisbon Project
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
March 2021
A reliable companion to our non-profit organisation
We decided to keep using Donorbox, while asking their support team to improve their donor analytics, and offer email client integration for campaign management.
Pros
Choosing Donorbox was easy: it has a very simple user interface and it doesn't bother you with unnecessary terms and options. It has great support for EU payment systems.
Cons
After some researching, I learned that other tools provide better donor analytics, and even include campaign management.
Reasons for Choosing Donorbox
Friendly user interface and great support for EU payment systems, like SEPA.
Response from Donorbox
Replied April 2021
Thank you so much for your review of Donorbox! We're thrilled that you've enjoyed your experience with us and we appreciate your feedback! If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!
