About Donorbox

Donorbox is a cloud-based fundraising and relationship management solution that caters to non-profit organizations and helps them to manage their fundraising activities and interactions with donors.

Donorbox allows users to embed a popup widget on their website via built-in APIs, list pre-filled custom amounts with descriptions and accept monthly recurring donations from donors. The solution enables users to accept payments via cards, Apple Pay, bank transfers and PayPal through their website or a dedicated facebook page.

Donorbox encrypts interactions with donors via industry-standard SSL and TLS encryption technologies. Credit card information is encrypted, tokenized and stored with the Stripe payment processor. It also offers users a donation goal ...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

73 Reviews of Donorbox

Average User Ratings

Overall

4.71 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(57)

57

4 stars

(11)

11

3 stars

(5)

5

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 73 results

November 2018

suryad from kevinmax technologies

Verified Reviewer

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

November 2018

Best Fundraising Software

Initially, we were sceptical of investing into a donation system, even affordable one, since we're looking for ways to save on all fronts. We thought we could just use PayPal. However, only when we switched to Donorbox we saw all the benefits of a donation system (i.e. the ongoing support, the variety of payment options, the suggested donation amounts etc.). Really recommend trying it out and seeing for yourself!

Pros

We have an international presence and also partner with a lot of companies so it's great to be able to accept company donations, accept multiple currencies and customize the donation forms in many different languages. It offers tons of features for a fraction of the price!

Cons

Although Donorbox offers the Salesforce integration, it'd be great if the Donorbox dashboard could be a bit more detailed and functional.

Response from Donorbox

Replied November 2018

We¿re so glad that you¿re enjoying Donorbox. It¿s always great to hear that we¿ve helping our customers be more productive and successful. Thank you for your feedback regarding our dashboard. We¿ll definitely take this to the drawing board and see how we can improve. If you have any specific capabilities that you¿d like to see on our dashboard, please feel free to let us know about them. We wish you all the best with your fundraising efforts.

April 2020

Erin from Camp Casco

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Highly recommend

Pros

Easy for users to pay and checkout, easy to use on the administrative side. We like the ability to customize each campaign, the donation meters, and the ease of downloading lists of donors. It's been particularly helpful for peer-to-peer fundraising: we set up a campaign for each fundraiser, making it possible to customize each fundraiser's goal, donation increments, colors, thank-you notes, everything. It's been a great addition to our website and one we're happy to recommend.

Cons

No issues or complaints. Easy to use, easy to implement.

Response from Donorbox

Replied April 2020

Hi Erin! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

September 2020

Kara from Kara Universal

Company Size: 11-50 employees

Industry: Philanthropy

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Best Software

It is one of the best softwares for nonprofit start ups.

Pros

The product is easy to navigate through. The set up was very quick and it integrates well with our work.

Cons

It uses another software that required facebook for verification of information.

Reasons for Choosing Donorbox

Ease of use and affordable rates.

April 2020

Allison from Wings of Hope

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

April 2020

Donorbox Review

Pros

Donorbox is great for a basic integration to seek donations.

Cons

It is very basic and has not had many upgrades therefore it lacks the professional touch that many of the competitors offer.

June 2020

David from Victims of Injustice, Inc

Company Size: 2-10 employees

Industry: Fund-Raising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

June 2020

Trustworthy and simple

DonorBox has been instrumental in increasing our fundraising donor base and cash flow.

Pros

It was easy to set up and is trusted by our customer base.

Cons

I really haven't found a downside. There was a learning curve setting things up but it wasn't insurmountable. We have multiple forms now.

Reasons for Choosing Donorbox

Because first, DonorBox came so highly recommended. Then, when our monthly revenue was below a certain amount there was no charge for the DonorBox services.

Response from Donorbox

Replied July 2020

Hi, David! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!