Donorbox
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Most Helpful Reviews for Donorbox
1 - 5 of 237 Reviews
Pam
1 employee
Used more than 2 years
OVERALL RATING:
5
Reviewed March 2022
Can't get along without Donorbox!
Zach
Verified reviewer
Non-Profit Organization Management, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2021
NGO Donation Platform
It has been good. We have used since 2018 and they have rolled out more and more features. It has accomplished the couple things we needed it to do successfully. Beautiful forms that are customizable. I didn't see need for use of WP plugin even though we use wordpress, it didn't really add much there.
PROSWe loved giving donors the ability to login to recurring gift management. It also allows donor to cover processing fees (and they use it if it's there!).
CONSStill being developed out dashboard. I've been wanting to see on receipt how much donor paid (like a split) of donation fees. Not able to do that yet.
Reason for choosing Donorbox
Pricing at the time.
Reasons for switching to Donorbox
Better forms.
Vendor Response
Thank you so much for your awesome review of Donorbox! We're thrilled that you're enjoying your experience with us and we appreciate your feedback! We'll be sure to share this with our product team. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!
Replied April 2021
Maya
Non-Profit Organization Management, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Love it and so glad to no longer have 7 different options for asking donations!
Very customer service oriented. I really love working with DB. They just need to polish a few things before rolling out anything new and test it out. They usually fix whatever I inquire about, but I'm sad that the event and CRM software isn't up and running. So I'm still dependent on other programs.
PROSTax letters/receipts that are sent out immediately.
CONSI wish their event features were on the level of eventbrite. I was so excited when they rolled out the events platform only to discover it just doesn't have the reporting and functions we need. I still have to use Eventbrite.
Reason for choosing Donorbox
Donorbox was superior.
Reasons for switching to Donorbox
Paypal has terrible reporting. I didn't have addresses, and it was hard to track monthly donors.
Robert
Non-Profit Organization Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
FUNCTIONALITY
3
Reviewed April 2020
SSEL
Integration with current donor tracking tool Automated contribution notification.
CONSLimited in features to be fully functional with more current needs
Vendor Response
Hi Robert! Thank you so much for your review of Donorbox! We really appreciate your feedback. We would love to learn your thoughts on specific features that you would like to see in Donorbox. Please feel free to reach out to us at https://donorbox.zendesk.com/hc/en-us/requests/new. We are always open to chatting about features that are important to you. It would be great to hear from you!
Replied April 2020
Maisie
Non-Profit Organization Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2023
Works fine but be prepared to pay extra for integrations
It is easy to use and set up. Lots of option for integrations. Chat support is usually quite helpful and responds quickly.
CONSDonorbox's functionality is just fine. To get a great experience out of it, you will have to set up a few integrations that have their own monthly costs. Donorbox recently lost their contact with 360MatchPro and did not notify users, which was frustrating. Setting up field mapping to Salesforce has been challenging and Support has not been helpful.