--- title: "Bonterra EveryAction Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Bonterra EveryAction. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Bonterra EveryAction is a good fit for you!" source_url: "https://www.softwareadvice.com/nonprofit/everyaction-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Nonprofit CRM Software](https://www.softwareadvice.com/category/4788-nonprofit-crm/) / [Bonterra EveryAction](https://www.softwareadvice.com/nonprofit/everyaction-profile/) / Bonterra EveryAction Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/nonprofit/everyaction-profile/) Reviews [Alternatives](https://www.softwareadvice.com/nonprofit/everyaction-profile/alternatives/) # Bonterra EveryAction User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 156 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.1/5 - Value for money: 4.2/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 98 reviews (63%) - 4 stars: 42 reviews (27%) - 3 stars: 5 reviews (3%) - 2 stars: 7 reviews (4%) - 1 star: 4 reviews (3%) ### Most mentioned pros - Overall, Bonterra EveryAction was a solid tool for organizing digital engagement and voter outreach. While there were some usability challenges, the platform provided the flexibility and features needed to manage large-scale programs effectively. - The ability to segment lists, track engagement, and set up automated email workflows was especially helpful. - My overall experience is I love the program and to be able to work on multiple projects and make sure our work is completed and surveys are being tracked. ### Most mentioned cons - They were charging outrageous and inexplicable fees through tiers of 3 sub-processors who would not stop charging our account, and there was no way to contact them, and Bonterra support did nothing about it, even when we did manage to connect with a human being. - The persistent data matching issues between our EveryAction campaigns and SmartVAN (My Voters) have created significant administrative burden, requiring extensive manual data entry to maintain accuracy. - The reports are clunky. If you run a contribution report, it does not even give you a total dollar amount for the contributions in that report. ## Bonterra EveryAction customer reviews Showing reviews 1-25 of 156 (page 1). ### EveryAction is great for Advocacy nonprofits that want an all-in-one solution - Overall rating: 5/5 - Reviewer: Joe C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great team to work with to get started. I wish they had a customer support team that was available via chat or phone. It sometimes takes a little bit before you get a question answered. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love that the CRM is used both in advocacy and email marketing seamlessly. It's easy to put together lists to send emails to and the advocacy tools are as good as any I've come into contact with. #### Cons The report functionality is good, but not yet great. They sometimes have limits on the types of fields you display or pull from. But this rarely is a problem. #### Reasons for choosing Bonterra EveryAction The all in one functionality was important to us as an advocacy org. #### Reasons for switching to Bonterra EveryAction Salsa CRM and Engage did not sync well. And the CRM had a lot of problems with reporting information that didn't account the correct way for householding. --- ### 4 STARS - ups the email, fundraising game - Overall rating: 4/5 - Reviewer: Jennifer S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's helped me to step up our email game. I know I am not using Bonterra to its full potential, and it's still helping me move the fundraising ball forward. The products are continually advancing in a manner that brings value to the service. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ability to analyze your email results and create very focused distribution lists and searches. Also, the wide range of reporting functions. #### Cons It doesn't sync with QuickBooks. The download list/search functions don't allow you to separate the first from the last name, which can be essential for data used outside of the Bonterra EveryAction platform. #### Reasons for choosing Bonterra EveryAction Functionality, price, and used by many of our allies in the civil liberties space. #### Reasons for switching to Bonterra EveryAction NationBuilder was the central provider, holding our private data, for organizations that are hate-based. It was a values choice. --- ### AVOID at all costs - Overall rating: 1/5 - Reviewer: Lucy B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Inexplicably and thoroughly unethical business practices. Terrible customer support. No commitment to help its customers. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. Absolutely nothing. Let me say it again to get to the one hundred word minimum for this section. #### Cons Bonterra bought out Salsa, and it's been over a year-long process to get out from under Bonterra's clutches. They were charging outrageous and inexplicable fees through tiers of 3 sub-processors who would not stop charging our account, and there was no way to contact them, and Bonterra support did nothing about it, even when we did manage to connect with a human being. We had to pay to stop payment on these withdrawals. --- ### Love using Everyaction! - Overall rating: 5/5 - Reviewer: Erica E. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Everyaction has allowed our organization to greatly increase our fundraising, donor management, and outreach capacity. The software is both customizable and easy to use in a way that works great for our small organization. #### Cons There are some features that could use small improvements. For example, in targeted email it would be helpful to be able to organize uploaded photos into folders. However, these are minor issues and overall I have no complaints #### Reasons for switching to Bonterra EveryAction Vanco did not have enough tracking or reporting features --- ### Bonterra EveryAction is alright - Overall rating: 4/5 - Reviewer: Elizabeth B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Bonterra EveryAction does a decent job of combining many different platform uses into one offering but it sacrifices customer experience to do so. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I like that EveryAction is a great all in one platform for nonprofit outreach, member relationships, fundraising, and advocacy. #### Cons It's been really hard to get helpful resolution with the EA support center. We had excellent experience with Salsa support but Bonterra has been much harder to reach and get helpful support for technical issues. It's also difficult getting support online from other users on Reddit. It would be helpful to have a support forum. #### Reasons for switching to Bonterra EveryAction We had to make the switch since Bonterra bought the software. --- ### Solid platform for voter engagement despite technical limitations - Overall rating: 3/5 - Reviewer: Zachary T. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. EveryAction has been instrumental in helping our organization build and engage our grassroots network, enabling us to collect and contact approximately 8,000 voters. While the platform does a good job in core areas like Mobile Messages, targeted email campaigns, and Online Action forms that make organizing straightforward, we've encountered ongoing challenges with data integration between EveryAction and SmartVAN that has required significant manual work. Despite some gaps in user resources and missing features we'd like to see, the platform has ultimately supported our organization's growth and outreach efforts effectively. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The intuitive functionality of Mobile Messages and targeted email campaigns, combined with robust Online Action forms, makes setting up grassroots lobbying efforts straightforward and efficient. The platform streamlines our outreach workflow and makes it easy to engage supporters across multiple channels. #### Cons The persistent data matching issues between our EveryAction campaigns and SmartVAN (My Voters) have created significant administrative burden, requiring extensive manual data entry to maintain accuracy. Additionally, the platform lacks comprehensive learning resources and training materials that would help new users get up to speed more effectively. #### Reasons for switching to Bonterra EveryAction Needed better access to SmartVAN as well as more robust outreach features. --- ### Not useful for business contributions - Overall rating: 1/5 - Reviewer: Jeff I. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very poor. I have a lot of work arounds to make it useful for business memberships. And I have been reporting my frustrations to EA for years with no changes at all. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I like the notes section the best. It allows me to keep good records on the communication with my business members. #### Cons I am in charge of business memberships and EA is not very useful when it comes to working with business memberships. Several of the functions available to personal memberships are not available with business memberships. It starts with the Common Name and Official Name fields. What would really be useful (and this is how we currently use these fields) is to have the Business Name and then Primary Contact Person fields. For us, the Common Name is the business name, and Official Name is the Primary Contact. The reports are clunky. If you run a contribution report, it does not even give you a total dollar amount for the contributions in that report. You have to export it to a spreadsheet and then get the total from the spreadsheet. The search box is horrible. You have to type in very specifically what you are looking for. For example, if I am looking for Jim's Market, if I type in Jims Market it will not find Jim's Market. Forecasting reports are only possible for the next month. It would be better if we could run forecasting reports for the year or specific time frames based on recurring contributions. #### Reasons for switching to Bonterra EveryAction I didn't make the decision; it was made before I was hired. --- ### Robust but hard to learn with little support - Overall rating: 3/5 - Reviewer: Margo W. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our onboarding was challenging, and we did not get the support or training that was expected when we signed up. While you can reach support, they are not able to help beyond simple requests. In order to fully learn the product, you need to sign up for thousands of dollars in additional training. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros It is a robust system and handles most of what we need it to do for us. It is nice to have fundraising, grants, and communications housed in one place. #### Cons It is very complicated and hard to learn. You need to add on training to learn how the system works and what it is capable of. We have been using it for about 2 years, and there are still features that we don't use because we don't know how to. #### Reasons for choosing Bonterra EveryAction The cost of EveryAction was significantly cheaper than RE #### Reasons for switching to Bonterra EveryAction We switched from RE 7 but that is not an option. The cost of EveryAction was significantly cheaper than RE --- ### Getting better, but not great. - Overall rating: 2/5 - Reviewer: Alayna L. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the program is not bad, but it is certainly not great. I do think that the updated help center has been informative, and I can see that the EA team is working hard to optimize the systems regularly. I just think that the system is not as user friendly as it could be, and it is hard to find a handy step-by-step guide for getting the most out of your account. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The thing I like most about EA is that I can see both payments and client relationships as well as use for a email campaign manager. #### Cons The site is not user-friendly in the ways that make sense. For example, there are many detailed options of unique things I can do but none of them are what would help me on a regular basis. For example, I cannot organize photos in targeted email. Most frustrating though, I cannot "Group by" and "Edit Columns" whenever pulling a contribution report. This is so frustrating and makes me have to do extra steps each time I pull a report. --- ### Solid CRM for Traditional Development Operations - Overall rating: 4/5 - Reviewer: Shannon M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, EveryAction is a good product. My only complaint is around customer service and the availability/reachability of tech support. If those two functions could be improved, EA would be golden! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Bonterra EveryAction is effective, affordable, and provides a lot of value for the price point. It has nearly all the functionality a development shop would need. #### Cons It is sometimes hard to get responsive and timely service from the help desk. However, once I'm able to get the help desk's attention or a paid 4-hour session, the quality of the service is wonderful. I would like better client services/sales rep interactions. My assigned rep is not very responsive or knowledgeable about the product. I recently bought some additional services and it took four weeks to get them scheduled. --- ### Wonderful! - Overall rating: 5/5 - Reviewer: Joe B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. Web-based - Not hard to integrate The onboarding/donor transfer team took care of most of the trouble for switching #### Cons This is a tech-heavy CRM compared to it's competitors. There is a learning curve, but once you get the hang of it there is no desire to go back to older software. #### Reasons for switching to Bonterra EveryAction Clunky software with processes and procedures stuck in the 90s. This slowed down our work. #### Vendor response Thank you for sharing your experience using Bonterra Development + Digital, Joe! Our Product team is working on the user interface which hopefully will address your comments about the learning curve. Your feedback will be beneficial as they work on this and will be forwarded to them. Thank you so much! Replied December 2023 --- ### Product is limited and customer service is the worst - Overall rating: 1/5 - Reviewer: Tracy S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used other for less than 12 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered Over the past two years, we have helped on partner migrate to EA and two partners leave the EA platform. The functionality of the system is limiting, to say the least. In doing so, we engaged with customer service for a variety of reasons. In the case of onboarding a new client, it was mostly crickets, our questions often went ignored or it was a "whatever" kind of answer. Then just recently we helped a partner migrate from EA to Salesforce because EA was never going to be able to provide the layers and levels of functionality that this customer needed. Our experience was TERRIBLE!! The EA team held the org's data hostage, prolonged the process of migration, and made the customer pay for extra months that they didn't need because of EA's delay. Their responses to our questions were ambiguous, unhelpful and mostly petty. If I could, I would blast how horrible EA is to everyone I know. I promise, as a consultant and a long-time nonprofit professional, I will NEVER recommend this product or this team to any of my clients or colleagues and if I run across people who are on EA, I will do my best to get those orgs to leave EA as soon as possible. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros There was nothing that I liked about the software. #### Cons - Reporting is limited - "Lists" are difficult to query and use - Mass editing is impossible - No forward-thinking functions like actions or reminders - Record pages aren't laid out in any usable fashion - "Help Articles" don't help at all - Editing individual data is difficult - Account model is limited = orgs vs. people vs. businesses - Campaign and event hierarchy and construct is confusing #### Reasons for switching to Bonterra EveryAction The org we were working with was told EA was the premier "advocacy" tool. --- ### Great Advocacy Tool - Overall rating: 4/5 - Reviewer: ROBERT S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it's been a better tool compared to past systems used. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The integration of multiple components, fundraising, volunteer management, communications, advocacy, etc., make it simple to get a snapshot of each member in one location. #### Cons While the system is highly customizable this too can become stressful and burdensome. Online help tools are good but not the best solution when trying to maximizing usage. The system has its limitations like any other and could be more user friendly. The initial Onboarding should include more extensive training and not just at the beginning. #### Reasons for switching to Bonterra EveryAction The pervious system was clunky and not just friendly or intuitive. --- ### Comprehensive Platform with a Few Usability Hurdles - Overall rating: 5/5 - Reviewer: Aerin F. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Bonterra EveryAction was a solid tool for organizing digital engagement and voter outreach. While there were some usability challenges, the platform provided the flexibility and features needed to manage large-scale programs effectively. With time and support, it became a reliable part of our data and communications work. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The platform’s integration capabilities are strong—especially with ActBlue and VAN. The ability to segment lists, track engagement, and set up automated email workflows was especially helpful. Customer support was responsive, and the training resources were thorough. #### Cons Some parts of the interface felt outdated and unintuitive, particularly when navigating between modules. Reporting can be clunky at times, and there’s a learning curve when managing more advanced features. --- ### Two thumbs up - Overall rating: 4/5 - Reviewer: Emilio C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience is I love the program and to be able to work on multiple projects and make sure our work is completed and surveys are being tracked. Overall superb software. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I love about every action is that I'm able to work with our whole team on projects and get them finished in a timely manner. #### Cons It can be pretty complicated to get to certain projects but once you understand the program it's easy to navigate. --- ### Worth It, But Study Up! - Overall rating: 5/5 - Reviewer: JohnCarl D. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Ensure you develop a standard of practice for data collection and management that is uniform from the beginning, with supporting documentation or it will be extremely difficult to manage the data on an ongoing or effective basis. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros EveryAction presents a large suite of options to search, sort, and utilize data from your organization, including constituent record data and fundraising data. I most appreciate the ability to segment mailing lists in order to reach the specific supporters/subscribers to our organization. This platform is no joke, and has enormous possibilities for functionality, but you have to know what you're doing to be effective. There is an extensive help section, and one-on-one training with your client services representative is available through scheduling. They are thoughtful, knowledgeable and incredibly helpful. #### Cons While EveryAction has broad functionality, it isn't intuitive. It can be cumbersome to perform a simple task, especially if you are not performing these tasks enough to develop cognitive/muscle memory through repetition. All of the options can be overwhelming, and unless you are aware of the possibilities and what function you want to perform as well as have the time to research, watch, learn, and practice/test these options it can be challenging to achieve the desired results, especially on a timeline. For those coming into EveryAction from outside of the organization utilizing it, and with no experience on the platform, it can be challenging to learn and utilize, especially if the data/records have not been managed in a way that lend themselves to the way you want to use them. Comprehensive, standardized data points are key, so the organization has to set a standard from the beginning or you're doing a LOT of clean-up. I think a standard "academy" of training videos that walks a new user through the functionality from beginning to end via recorded videos and interactive lab curriculum would have been really beneficial for me to better utilize this system. As much as I love EveryAction, I feel I'm not able to effectively utilize all of the functionality or necessarily have the time and resources to learn all possible functionality at this time. #### Reasons for choosing Bonterra EveryAction We are solving the inability to reach large cross-sections of our constituency and understand how/if they are receiving/utilizing our targeted emails, and how this outreach correlates with donations, etc. We are engaging our constituents and supporters on issues important to us and them; linking forms to fundraising, events, and surveys for an integrated platform for donations/contributions/revenue and its tracking. --- ### A comprehensive and powerful tool - Overall rating: 5/5 - Reviewer: Jhosse R. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Everyaction excels at allowing users to pull from various data points within the CRM to create dynamic searches and lists of supporters and donors to engage, culitvate, and solicit. Everyaction's integrated features like online actions and targeted emails allow you to use real-time data you collect from supporters and act on them. On top of this, every action has a lot of useful and cool features like automation and easy-to-use bulk uploads that make processes easier. #### Cons Transferring our historical data from our previous CRM to every action was difficult. We are still working on creating a fully functioning sync between the two platforms. --- ### EveryAction's acquisition has gone bad - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Political Organization - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros The core functionality of EveryAction remained the same after the acquisition. The UI is attractive, easy enough to use and figure most things out even if you have not previously used the product. It's also used in so many organizations across the space so it isn't a chore to train others on. #### Cons EveryAction was owned by some great folks a few years ago, and they put their hearts into the product. Now after being purchased by private equity, they've gone dramatically down hill. The support quality has decreased, along with development growth as most of their long term technical folks were terminated. It's scary to see such a big expense in the nonprofit space being operated by a skeleton crew. --- ### Good software, User friendly - Overall rating: 4/5 - Reviewer: Afnan A. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros The UI is very nice and very easy to understand. #### Cons I think they could merge duplicate user profiles with automation. --- ### Great software for a nonprofit looking for integration - Overall rating: 4/5 - Reviewer: Ellen B. - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I am very happy with EveryAction. It has all the features I need in a software for our organization including a member database, the ability to write newsletters, create impactful actions, and social media. All of these features integrate. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros The software was very easy to learn. I am able to design impactful newsletters and integrate actions and our social media into the newsletters with simple clicks. #### Cons What I like least is that I have to periodically check to see if we have duplicates in our member database manually. #### Reasons for switching to Bonterra EveryAction It was difficult to integrate both tools. Also, Constant Contact would not let subscribers have more than one email address assigned to a member. It was important for us to have both work and personal email as we are a state college system and some emails should only be sent to personal email addresses. --- ### Best way to send targeted emails - Overall rating: 5/5 - Reviewer: Ana B. - Verified reviewer: Yes - Industry: Political Organization - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like how easy it is to send targeted emails directly from the database. I do not have to upload or move contacts, I can access it and even create exceptions directly from it. #### Cons I would love better reporting, specially to find more specific things like folks who took 3 or more actions, instead of just making a list for folks who took at least one action #### Vendor response We appreciate the feedback, Ana, and knowing the easy aspects of sending emails. Your input about the ability to find people who have taken 3 or more actions is beneficial and will be forwarded to the appropriate Bonterra teams. Replied December 2023 --- ### LIUNA Minnesota recommends Bonterra - Overall rating: 5/5 - Reviewer: Kris F. - Verified reviewer: Yes - Industry: Government Relations - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Bonterra is user-friendly and easy to use. We use Bonterra to target member communications and track member engagement. Using Bonterra has helped us clean up our membership data, resulting in less than 1% bad data #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros We use Bonterra for member communications and to track member engagement. Bonterra helps us target member communications and is user-friendly. #### Cons Members' school districts should be included in the base price. #### Reasons for switching to Bonterra EveryAction We hired a consultant who recommended making the switch #### Vendor response Hi Kris, we're thrilled to hear about your achievement of less than 1% bad data with Bonterra - what an incredible feat! Your success in effectively targeting member communications and tracking engagement is exactly what we strive for. A big thank you to the consultant who recommended us to you. Your feedback on including member school districts in the base price is noted and valued, and will be shared with the appropriate teams. Cheers to your continued success! Replied January 2024 --- ### More time & money needed supplementing EveryAction than what it's worth - Overall rating: 3/5 - Reviewer: Vianney M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've had to buy 3rd party software for each of these to supplement EA. We use google analytics, BLINK, Peak Metrics, and have someone contracted to keep track of emails because of how lacking the available reports and warehouse data is. I want to see what list I sent an email to and who sent the email and what campaign it was for. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Creating lists. Managing users and user profiles. Flexibility with tags. #### Cons Online actions. Email performance reports. Spreadsheet like views to edit info. So! Many! Duplicates! Bulk upload matching- selecting what to match on. #### Reasons for switching to Bonterra EveryAction We needed a better way to manage tags and groups --- ### Great membership/donation management product - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've had a good experience using EveryAction. We don't use it to its fullest, and there are some add-ons that we've not purchased/ used that could help us further. They continue to add and update features to make the product easier to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Integration was easy and the product is generally not difficult to use. Especially now that they've added drag -and-drop functionality for the emails. So much easier. Great way to keep track of who is donating and target our emails appropriately. #### Cons Some things are really clunky to use and the help info isn't always current or comprehensive. However, the emails to support are always answered quickly and usually resolved simply. #### Reasons for choosing Bonterra EveryAction It seemed to be the best product, providing the most value for the money, while being simple to set up and use. #### Reasons for switching to Bonterra EveryAction Wanted to better track membership. --- ### EveryAction - powerful, and can be difficult to use - Overall rating: 5/5 - Reviewer: Emily S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As an integrated solution for organizing, fundraising, and outreach, it's really hard to beat EveryAction. I have not used the other products. I am in accounting, so mainly use the donation tools for recognizing and managing income. I have done some troubleshooting with the wider team, however, and would use EveryAction again if i moved to a different organization. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros EveryAction is a large and complex database system that can be highly customized. As flexible as it is, it can be difficult to know which parameters affect which queries. EveryAction is the gold standard, and it's great when there is already a power user on the team. Without an EveryAction power user on the team, some amount of skilling up is necessary. #### Cons It's a complex database and as mentioned in "pros" it can be difficult to know which parameters affect which fields. There is a lot of help documentation--but that too can be a con, getting to the correct article can be difficult. EveryAction help is very good--the help team did some one:one trainings for our team and they were fantastic. ## More reviews [Next reviews](https://www.softwareadvice.com/nonprofit/everyaction-profile/reviews/?page=2) --- Bonterra EveryAction Reviews, Pros and Cons - 2026 Software Advice