Bonterra Development + Digital
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Most Helpful Reviews for Bonterra Development + Digital
1 - 5 of 110 Reviews
Anonymous
Used unspecified
OVERALL RATING:
5
Reviewed February 2024
Bonterra is a Great Solution for Fundraising!
Tamanna
Verified reviewer
Non-Profit Organization Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Excellent CRM for growing organizations
Through everything from complicated data transfer projects, staff trainings, to optimizing our donation forms - the EveryAction team has been an excellent technology partner for nearly 3 years. We're thrilled to keep working with EveryAction as they are constantly rolling out new features and improvements so we can provide our supporters with best-in-class emails and donation forms to support our cause.
PROSMy organization uses EveryAction primarily for its Fundraising and Digital features: donor management, user segmentation, targeted email, online donation forms, and reporting. It was our organization's first-ever donor database and an excellent investment for our team in our early days. As Comic Relief has grown, and as our digital strategies have become more sophisticated, we've been please to see EveryAction's product evolve and improve along with us. Highlights of the product include it's robust list creating feature, email editor, donation forms, and its reporting center. EveryAction also provides excellent all-around account management - no other vendor we've worked with has been this attentive to our needs and receptive to our feedback.
CONSWe initially struggled to on-board members of our organization to use EveryAction - the produce was likely too sophisticated for staff members who are less tech savvy. In recent months though, we've seen tremendous improvements to their help documentation and webinar offerings which has allowed our staff to train themselves and get one-on-one support after nailing the basics.
Jesse
Design, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2022
Exceptional Features and robust integrations hampered by lack of integrity and bullish business ops
Very poor. The experience was severely hindered by the unauthorized debit, the lack of integrity of Paragon Payment not honoring their price match and the weeks of time wasted trying to get a response to these issues and, ultimately, culminated in our termination of the agreement due to their breach of agreement and trust.
PROSThe app has every feature you could imagine for a fundraising non-profit, is fully extensible and very well laid out - at least for having this many features.
CONSWe signed an agreement, with a 3 month period until the first payment would be made and based on Paragon Payments matching our Stripe fees (which they would match the transaction % but then tried to charge several hundred dollars a year in other 'admin' fees and ultimately would not honor the match). We were also charged on the first month, instead of 90 days out as agreed... they did refund that payment after I brought it to their attention. We chose to terminate the agreement at that point. EveryAction then replied and said they had not breached the agreement from Paragon not matching the stripe pricing as agreed, and we would be held liable for the entire agreement. I reminded them that they had made an unauthorized charge to our account, in direct violation of our agreement.. we are still waiting for their 'legal' team to respond - days later. The bottom line - they have an incredible feature set and if you go in knowing they will try to bully you into fulfilling an agreement that they themselves don't uphold, you'll likely be ok. For us, we are prepared to engage our lawyer in the case they EA doesn't 'see' how they breached the agreement with the unauthorized payment... in addition to the frustration, time and hassle they have caused. It'll be interesting to see how they proceed at this point.
Reason for choosing Bonterra Development + Digital
Initially, because of their extensive feature set. They have an exceptionally well built application that covers nearly every aspect of non-profit donor management and CRM functions
Reasons for switching to Bonterra Development + Digital
The pricing, lack of external control over our system and processes and no contract obligations
Tracy
Non-Profit Organization Management, 2-10 employees
Used less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2019
Product is limited and customer service is the worst
Over the past two years, we have helped on partner migrate to EA and two partners leave the EA platform. The functionality of the system is limiting, to say the least. In doing so, we engaged with customer service for a variety of reasons. In the case of onboarding a new client, it was mostly crickets, our questions often went ignored or it was a "whatever" kind of answer. Then just recently we helped a partner migrate from EA to Salesforce because EA was never going to be able to provide the layers and levels of functionality that this customer needed. Our experience was TERRIBLE!! The EA team held the org's data hostage, prolonged the process of migration, and made the customer pay for extra months that they didn't need because of EA's delay. Their responses to our questions were ambiguous, unhelpful and mostly petty. If I could, I would blast how horrible EA is to everyone I know. I promise, as a consultant and a long-time nonprofit professional, I will NEVER recommend this product or this team to any of my clients or colleagues and if I run across people who are on EA, I will do my best to get those orgs to leave EA as soon as possible.
PROSThere was nothing that I liked about the software.
CONS- Reporting is limited - "Lists" are difficult to query and use - Mass editing is impossible - No forward-thinking functions like actions or reminders - Record pages aren't laid out in any usable fashion - "Help Articles" don't help at all - Editing individual data is difficult - Account model is limited = orgs vs. people vs. businesses - Campaign and event hierarchy and construct is confusing
Reasons for switching to Bonterra Development + Digital
The org we were working with was told EA was the premier "advocacy" tool.
Lindsay
Non-Profit Organization Management, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed December 2023
Easy, "glitch free" CRM with lots of features
I was dropped into this system with no training, only having used other CRMs before, and found it overall intuitive to learn and blissfully glitch free - that is, it does what it is supposed to do, and even though it is missing some features I would like or we have to pay more than we want for certain features, I'm very grateful for such an overall reliable and easy to use system.
PROSHaving worked with many different CRMs, I appreciate how reliable EveryAction has been in terms of designing and sending emails to our base and in terms of tracking fundraising.
CONSThey use alternative descriptions of common industry terms and it complicates learning the system at first. There are also certain features like "discount codes" that seem standard on other systems that are missing though the core capabilities are strong.
Vendor Response
Thank you, Lindsay, for your valuable insights! It's truly rewarding to know that as an experienced user, you find Bonterra Development + Digital reliable and trustworthy. Your detailed feedback on user experience, including suggestions for alternative descriptions and features, is extremely helpful. Rest assured, this will be passed along to our Product team. We're grateful for your dedication in utilizing our system for your important work. Thanks for being a part of the Bonterra Development + Digital community!
Replied January 2024