--- title: "Frontstream Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Frontstream. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Frontstream is a good fit for you!" source_url: "https://www.softwareadvice.com/nonprofit/firstgiving-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Fundraising Software](https://www.softwareadvice.com/nonprofit/online-fundraising-platforms-comparison/) / [Frontstream](https://www.softwareadvice.com/nonprofit/firstgiving-profile/) / Frontstream Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/nonprofit/firstgiving-profile/) Reviews [Alternatives](https://www.softwareadvice.com/nonprofit/firstgiving-profile/alternatives/) # Frontstream User Reviews ## Reviews summary - Overall rating: 3.5/5 - Total reviews: 103 ### Secondary ratings - Ease of use: 3.5/5 - Customer support: 3.5/5 - Value for money: 3.2/5 - Functionality: 3.4/5 ### Rating distribution - 5 stars: 28 reviews (27%) - 4 stars: 42 reviews (41%) - 3 stars: 8 reviews (8%) - 2 stars: 12 reviews (12%) - 1 star: 13 reviews (13%) ### Most mentioned pros - In utilizing Quick Assist,he skillfully made corrections and edits to the format that allowed me to learn in the process. - Thank you for the opportunity to offer highest praise for [SENSITIVE CONTENT] for the professionalism and expertise providedto me as I navigated through the FrontStream creation of our annual solicitation letter. - Using Bidding for Good which is a trusted platform for bidders has helped us achieve our fundraising goals. ### Most mentioned cons - Antiquated reporting, web templates are outdated, lack of truly responsive design for various devices, jumping between private/public auctions caused some confusion - This is time consuming. - To me the company is trying to offer too many services and at least the auction category is appearing to be a non-money maker and receiving only passing attention if any. ## Frontstream customer reviews Showing reviews 1-25 of 103 (page 1). ### Good software for an online auction - Overall rating: 4/5 - Reviewer: Paula H. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We're using Panorama as an online auction at the end of the year and have been successful in achieving our goal. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Bidding for Good is easy to setup with online auction items and the bidding aspect appears to be easy to use by our bidders so that is a big help. #### Cons My Biggest complaint is that it's impossible to change an "Individual" donor to a "Company or Business" donor. I've asked repeatedly to technical support for this and it's clearly not a priority. I especially need a "Contact Name" for the Business donors so thank you letters can be sent out but this has not been added so this is a big issue for me. It's simply an issue of adding a contact field to that database table. --- ### Best support staff - Overall rating: 5/5 - Reviewer: Jenny T. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been a great experience, especially having help from [sensitive content hidden],Customer Success Manager, She is extremely thorough and knowledgeable and was able to help me with what I needed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most is the fast response I get from people in customer service. #### Cons There is nothing that I can think of that i like the least --- ### Read this review and save yourself the headache!!!! - Overall rating: 1/5 - Reviewer: Terri P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered My organization has been in the process of transitioning out of GiftWorks to a new platform because of the low quality and limitations this programs has. At the beginning of the conversion prosses GiftWorks supplied us with a back up file of our data. Now that we are completing our conversion to a new platform they are refusing to provide us with the backup file we need to complete our conversion. My department has sent dozens of emails and left dozens of voicemails all of which have been ignored. The only way we could actually talk to a person was by calling billing who was then able to convince Customer Support to call us. Wouldn't transfer me, wouldn't give me a direct line! Even then Customer Support was reluctant to talk to me and refused to supply us with the backup copy we needed of our data. Essentially we are risking losing 10+ years of data and they could care less. If you value your data at all I would NOT go with GiftWorks! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros My organizations has used this platform for 10+ years and it has been a nightmare the entire time! As we transitioned out of Giftworks we were only met by road blocks when trying to get a back up copy of our data! #### Cons Customer Service is the Absolut worst!!! I have never been treated with so much disrespect! There is no direct line to contact anyone, and don't be surprised if your support ticket gets closed without a response!!! --- ### Used as a School Data Tracker - Overall rating: 5/5 - Reviewer: Tara W. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered Overall, Panorama works great for what we need it for: student data tracking. Students are easily able to go to the website and fill out surveys about their SEL growth and tell how they are feeling in both their home and school life. As a teacher, it allows us to see their attendance, their grades, if they are on track to pass the year, etc. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use Panorama at our school to track student data, absences, growth, and scores. It’s easy to click on a student name and see all the vital information I’m looking for. #### Cons I don’t feel like anything is missing for the purposes that we use this software for. --- ### Never a good customer services experience - Overall rating: 2/5 - Reviewer: Billie G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. When it works, good. But at the first sign of an issue I want to just quit rather than deal with inept customer support. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Ability to schedule and conduct an online auction with a geographically dispersed team. #### Cons Many things work well. However, when you have a problem, getting it resolved is likely going to be highly frustrating. No matter how much information I provide, it is as if they read the first 4 words and have bucketed and prioritized our problem. It generally takes several email exchanges to get them out of the original assessment and to actually addressing the problem. This is in spite of me trying carefully to be succinct as to the problem. Then the pace of resolving the problem can be very frustrating while our auction is live for the two week period. Personally, I would switch platforms. I have just resorted to telling people that they must ensure everything is working prior to the auction because the likelihood of getting a problem resolved in the auction timeframe is not likely.To me the company is trying to offer too many services and at least the auction category is appearing to be a non-money maker and receiving only passing attention if any. --- ### Jumpstart - Artez - Overall rating: 2/5 - Reviewer: Alicia S. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered Random errors seemed to be fairly frequent requiring a lot of help from the support team, who were not always quick to reply or able to fix the issue. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Improvements to the peer-to-peer event pages made the site appear much less dated. These should be expanded to simple donation forms and non P2P events. #### Cons Frequent issue logging in, searching for a constituent was often difficult (can't search by email address for example, even though it's an available field), reporting not very customizable, can't manually push out receipts for monthly donors when they request them, --- ### Giftworks Cloud is Horrible - Overall rating: 1/5 - Reviewer: Michael S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered Absolutely frustrating and horrible. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Being able to have multiple users on at one time. #### Cons The Smartlists for generating reports are absolutely horrible. I have been using Giftworks desktop for over 13 years. We don't even get close to using all of the functionality. However, we do use reports like generating how much money has come in for a particular fund. Giftworks Cloud CANNOT do this if the donor gave to more than one fund on their donations. Not only can it not do this, it doesn't even give you totals when the donor has one fund. Trust me, you DO NOT WANT to use this software. It is a total train wreck. #### Reasons for choosing Frontstream I was already using GW Desktop. #### Reasons for switching to Frontstream Wanting to use the cloud to have multiple users be able to enter donations at the same time. --- ### Not for everyone - Overall rating: 2/5 - Reviewer: Mitch M. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 1/5 - Functionality: 2/5 #### Pros Definitely a lot of options. Allows all the users you need. #### Cons Really no way to manage all data. The ticketing, guest tracking, and general maintenance in this area is non-existent. It seems that those creating this software understood a lot about the data collection needed, but have never actually run an auction themselves. --- ### Unfortunate surprises when migrating to the cloud - Overall rating: 2/5 - Reviewer: Joan W. - Industry: Philanthropy - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered For anyone who has used Firstgiving event software, I would not recommend the GW cloud platform. #### Ratings breakdown - Ease of use: 1/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros The desktop version was intuitive, worked well for us for 10 years. Mailings, report functions worked well. Integration with FirstGiving for events was bumpy, but worked with GW tech support. The customer support staff - in the past and since the migration to the cloud format - have been responsive, even when they don't have good news to report. #### Cons We discovered a month after the migration that the developers had brought over 4 years of past (and unwanted) data from FirstGiving events, and now we have over 200 duplicate records, and 200 duplicate payments that we're being told must be manually removed thru a process that will take days. As a small nonprofit, we don't have the manpower to resolve. Trying to shake a thank you letter out of this system is difficult and in no way intuitive, and the reporting function is buried in "smartlist" constructs, leaving us with many manual steps. The documentation is inadequate. --- ### Do Not Upgrade or Buy This Product - Overall rating: 1/5 - Reviewer: Allison F. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Before being forced to upgrade to the cloud the software worked very well for our organization. We have been a customer for over 10 years. #### Cons I can't print mailing labels for a standard Avery 5160. I was told in March it would be fixed by the end of April and it is now September and not fixed. Items were not transferred from Giftworks Anywhere correctly. The smartlists are a disaster and not helpful. I have entered new donors and only half the information is saved so I have to go back and enter it again. I can only edit one thing without it freezing up and I have to log out and back in after every edit. The "find a constituent" search area does not always show that the person is in the database, which has resulted in double entries. The notes tab is gone. --- ### Online Auction review - Overall rating: 3/5 - Reviewer: Meghan G. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Ease of use and fluidity from year to year. Ability to move information over to new years. #### Cons Mobile interface. Customer service is difficult to get in touch with in many instances but I’ve seen a recent improvement --- ### Great Product & Customer Service! - Overall rating: 5/5 - Reviewer: Amy P. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have used Panorama for years for our online Auction needs, have worked with [sensitive content hidden] for several years and have truly felt very supported in this process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bidding for Good and the ease of the platform for our online auction needs. [sensitive content hidden] were also excellent support for our school. #### Cons This is small but when I uploaded images to auction items I found oftentimes that I would upload vertically but the image would switch horizontally. It was small and a minor inconvenience. --- ### I was a consultant for Giftworks desktop, which is now Panorama and in the cloud. - Overall rating: 4/5 - Reviewer: John O. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used other for free trial - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A fully functional system for a small nonprofit. The capabilities include the ability to manage volunteers, which is unusual for this level of software. Also, the ability to push a lot of the work to the constituents, so the need for back-end data input is greatly reduced. This is especially a benefit for a small agency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros They have been able to reproduce the excellent, user friendly software that was on the desktop and put it in the cloud. This is not easy to do. I have not implemented the new software but I do have a copy of it and have played with it a lot. One of the things they are conscious of is the ability to have the constituents access the software and have donations, events, and memberships done online, which many others have not been able to do. I always felt that the desktop version was easy to implement and use. There are enough ways to customize the end user experience that accommodate a lot of needed customizations but not so much that the software couldn't be implemented without a lot of customizing, which makes it great for a small organization, which was Giftworks' strength. #### Cons Because of what makes the software good, also makes it limiting for many users who require a lot of configuration. There are some very sophisticated systems that would be more suited for that type of need. --- ### Miracle Ride Review - Overall rating: 4/5 - Reviewer: Bill K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like most is the help I received from [SENSITIVE CONTENT] from Technical Support. #### Cons I am not IT, so I struggled to set up our website. However, [SENSITIVE CONTENT] from Technical Support helped me and she was fantastic. For example, I mistakenly set up the site as a "Donation" site and [SENSITIVE CONTENT] informed me that I was having problems because I needed to set up the Miracle Ride as a "Peer to Peer" website. She helped me with creating the new platform and it was much easier. --- ### All Digital Fundraising Event - Overall rating: 4/5 - Reviewer: Anna H. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great experience in running an all digital fundraising event. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The most impactful features of the product I found the most useful in pivoting from paper in running a silent auction was to use the online bidding to attract guests to purchase tickets online. #### Cons Unable to readily talk to a human unless the service to do so was bought. And the turnaround time to respond to online request for info was typically greater than 24 hours. #### Reasons for choosing Frontstream Response time on RFQ, Pricing, Functionality of ticket sales and silent auction. --- ### Panorama - Health Board use - Overall rating: 4/5 - Reviewer: Amanda B. - Industry: Public Safety - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The software is really easy to navigate, and when used properly very easy to use #### Cons The tutorials they released on updates are more complicated than they need to be. --- ### Nicole B.'s review - Overall rating: 4.5/5 - Reviewer: Nicole B. - Product usage: Used unspecified for unspecified - Reviewed: March 2012 - Review source details: This review was submitted organically. No incentive was offered We at Junior Achievement of the Upper Midwest have been using FirstGiving for the last few years for our biggest fundraiser, bigBowl. This is personally my first year running the event and I have been nothing but impressed with the support provided by FirstGiving. The bigBowl event has increased this year and we have over 3,000 bowlers. With the 3,000 bowlers come plenty of questions, which come through me, and I pass them along to the FirstGiving support team. I am beyond impressed by how quickly they answer my questions and make adjustments for our bowlers. Not only are they very timely (most of the time within a few hours), but also they are extremely polite. Even after the second or third email request I send to them on any single day, they have continued respect for the easiest question. I never feel like my questions are irrelevant. The support team helps me learn more about the program, which I am very thankful for. With the support of the FirstGiving staff and our increased knowledge of the site, we have increased our fundraising greatly from this time last year. I can't thank the support team and out account leader, Lucas, enough for all of their help in making the fundraising process VERY easy. THANK YOU! #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 --- ### Laurie H.'s review - Overall rating: 4/5 - Reviewer: Laurie H. - Product usage: Used unspecified for unspecified - Reviewed: March 2012 - Review source details: This review was submitted organically. No incentive was offered I have been working with FirstGiving fundraising pages since 2004 when it was still named Justgiving, was still centralized in the UK, and was fairly new to the U.S. market. Online fundraising was in the infancy stages and we needed a way to do this without investing time and capital in building and maintaining our own system. FirstGiving was the answer for us. There have been many reasons why we "stuck" with Firstgiving over the years. The webpages are easy to build. The cost is minimal compared to other online fundraising pages we investigated. The donor data was secure. We did not have to deal with any credit card information. We would get a check every month from the active pages we had available. FirstGiving had a strong customer service and support staff. Most of the time, they were quick to answer my frantic calls. FirstGiving's pages were not set up to make it easy for them, but with the potential donor in mind. They were always asking the question, "What will encourage this person to give?" That made sense to us, but we really liked was the option for each donor to make a comment on the page that showed their support for the fundraiser. That's huge! Thanks, FirstGiving! #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 --- ### Giftworks has been a very good fit for our small non-profit: cost wise, ease of use, and features. - Overall rating: 5/5 - Reviewer: Penny M. - Product usage: Used weekly for more than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered Great way to keep up with donors, current and potential. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ease of entering data and the connection to Mail Chimp are the most important features for us. The simple ways to pull and query data also rank high. #### Cons Some of the terminology is hard to understand and the documentation doesn't always clarify it. We're using the Membership module and would like to move to the Cloud version when it's available. --- ### The Best Software for Online Auction Management - Overall rating: 4/5 - Reviewer: Alex V. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Panorama is easy to use, and the copy feature is the best. #### Cons The way photos are uploaded for the online auction is a bit tedious as you have to do it one by one, rather than uploading a batch at a time. --- ### Good Value! - Overall rating: 4/5 - Reviewer: Jaime H. - Industry: Fine Art - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Straightforward and uncomplicated but has a lot of really great layer of information. It's the little things that make it easier to use, such as emailing a data pull directly and volunteer hour tracking, that make this a good product. My only real complaint was the fact that it wasn't cloud-based...until NOW. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 --- ### Inexpensive alternative for donor managment - Overall rating: 3.5/5 - Reviewer: Deb H. - Industry: Civic & Social Organization - Product usage: Used unspecified for more than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3.5/5 - Value for money: 4/5 - Customer support: 3.5/5 - Functionality: 3.5/5 #### Pros Inexpensive, not complicated, importing and exporting is easy #### Cons Runs slow with large merge mailings, need to separate and/or pull into word --- ### Easy to Learn, Use and Manage. - Overall rating: 5/5 - Reviewer: Susan R. - Product usage: Used unspecified for unspecified - Reviewed: August 2015 - Review source details: This review was submitted organically. No incentive was offered We began using GiftWorks in 2009. We are an older, established agency and needed to upgrade from a database that had been created by a volunteer who no longer worked with us. We needed a fresh start. GiftWorks gave us that and more. We love its ease of use and the smartlists and reports we can generate so easily and quickly. Fundraising databases for small nonprofits need to be very user friendly since most agencies with less than a million dollar budget require employees to wear many hats. We see GiftWorks as a strong partner for us. Support has always been available when needed. We hope GiftWorks maintains what drew us to this company in the first place...trust in the software and reasonable pricing. Thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Giftworks is pretty bad - Overall rating: 1/5 - Reviewer: Heather M. - Industry: Fine Art - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros It was easy enough to cancel our subscription and it was easy enough to export our data out of the program. #### Cons It's clunky, hard to navigate and use, expensive. The user interface looks and feels very dated. Very awkward on a Mac. Has made simple tasks such as mail merges quite difficult. --- ### Had an awesome experience working with this great program! - Overall rating: 4/5 - Reviewer: Alexandra S. - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 2/5 #### Pros I used it once for my church and we were accepting donations and wanted to keep track of everything. This was a great tool for us to keep everything organized. ## More reviews [Next reviews](https://www.softwareadvice.com/nonprofit/firstgiving-profile/reviews/?page=2) --- Frontstream Reviews, Pros and Cons - 2026 Software Advice