Overall we have saved so much staff time going from a very manual process to empowering our members by offering an online solution. (Paying invoices, registering online, updating profiles, etc.) The feedback from our members is also very positive, and that's the most important thing!

Honestly, my favorite part about Novi is the team. They made a great product that solved a lot of AMS issues, but the Novi Team is what makes it great. They didn't make a product and walk away thinking they were finished. They are constantly evaluating the software to see how it can be better. The best part is that they listen to user input when making those decisions.

This is a pro and a con... It isn't 100% customizable. Their features and upgrades apply to all users. This is a pro, because I, as a user, benefit from feature ideas brought in by other users, but it's also a con because if we have a need, that only we have and doesn't benefit other users, it doesn't make sense to change the software. The Novi team works hard to understand why we have the need and find a solution if it doesn't make sense for everyone.

Exceptional! We couldn't have continued our business without their help! The Novi AMS team is extremely professional and quick to respond to any questions and assistance needed. They understood that we needed to implement their platform in a much shorter time than recommended and they helped and pushed us along the whole way to make sure we got it done in time. I could not be happier with our decision to go with Novi AMS and look forward to putting it to even better use now that we have time to evaluate and adjust our usage.

So many things to love about this software. The main dashboard gives you a very good overview of your membership every time you log in. The details can all be fined tuned to suit your needs very easily. Automation tools are excellent along with intelligent decisions on what to have built in to the software and what to integrate using other software. When using integrations, things work very smoothly together. The main integration that drew us to using Novi AMS is with Quickbooks. I don't think any other platform has as direct and seamless integration with Quickbooks to give you instant knowledge about your membership and how it relates to your financial status. We had very specific needs and use various platforms that we hand pick for being the best we could find for the particular jobs we needed and Novi AMS was able to integrate with all of them.

As with all software, there are quirks that you need to learn about. Through no fault of Novi AMS itself, there are some things we had to find workarounds for because of the very specific needs of our organization. We also were put in a situation that gave us a very short time frame to learn, setup and launch the Novi AMS platform so a lot of the issues we experienced probably could have been avoided or smoothed out beforehand if we had the proper time to onboard the platform. The biggest issue we have is with the way Novi AMS recognizes or does not recognize users to log in or not. The good thing is that they are very responsive to any issues we bring up and are always available to help with workarounds, and updates to improve.

Overall I have a positive opinion of Novi, the positives far outweigh the negatives and Novi is constantly updating the system with better features. QuickBooks Online needs to update their system to catch up because Novi is much further advanced. Over time I believe Novi will just become a better database.

I love how easy it is to copy events/classes, create class codes, receive payments online and let users manage their accounts. The software takes a lot of the manual/staff operation out of the equation allowing us more time to complete other work. The staff is also great, the take concerns seriously which I really appreciate and try to provide a fix if possible. Sending invoices is also super easy to do and quick which I love.

There are a few areas that I'm not a big fan of, such as the refunding for membership dues is difficult to process and can only be completed on the QB's Online side not on Novi itself. It would be great to be able to pull past due invoices by specific event/class to email or mail out but instead it pulls all past due event/class invoices making it more difficult to seperate out what needs to be sent. Lastly the QB's Online portion is tricky on certain aspects for the finance side, that is a not a downfall of Novi more so on QuickBooks but since the two integrate with each other that can be an issue.

The ease of use with NOVI is amazing. it's so user friendly and always improving. The NOVI team is amazing they really listen to your concerns and feedback. Unlike other database systems I've used, I'm not trying to find something better - I've found it.

The way it integrates with QuickBooks and ease of tracking payments and memberships. it's great for events and advertising. Ease for member use also.

I don't really have any cons. i am annoyed that i have to get a text every time I log into the database, and no one seems to have fix. it's ok but when you're on a plane and want to work you can't get a text.

I would describe my experience as A++++

The QuickBooks sync is amazing, it takes so much of the heavy lifting off of me. Updating the website is as easy as ever, being able to edit on the front end and back end. The customer support is TOP NOTCH - they always get back to you quickly and make sure to resolve and questions / issues you may be having. The Novi Exchange is an added benefit of being able to connect with other organizations on the platform and bounce around ideas.

Nothing - I dislike nothing about this software truly.

My task to find a new AMS for our association. I had a bunch of demos with various other AMS providers, but Novi was the best. Their presentation was not canned and spoke to my specific needs (like company membership versus individual, committee structures, dues structures, etc). Every one of our needs was met. The service is impeccable. They are polite, responsive, and VERY helpful. Just great folks. They really believe in their product.

There is a lot to like here. The demo was great, all my questions were understood and answered thoroughly. The on-boarding process was amazing, they walked us through everything and were VERY responsive. I was amazed at Novi's flexibility and they really shaped their platform to fit our needs. This enabled us to begin work right away after we finished setting everything up. Most amazingly, their top tier customer service continued AFTER the on-boarding process! [SENSITIVE CONTENT HIDDEN], from Novi, kept up with me and scheduled followup meetings to make sure everything easy was going well. The end result is that I would recommend Novi for any association. It is intuitive, but also very flexible. I could not be happier, it is a great value.

I am trying to think of something -- anything negative about Novi. I am drawing a blank. It was honestly that good. And I invite anyone reading this to contact me with questions.

We have used multiple association management software (AMS) programs over the last 20 years. None of them have everything, but Novi has been the most intuitive, the most responsive, and very straightforward for our members on the front end. Their web site template makes our site look very professional, and their customer support is amazing--it is not unusual for the company's [SENSITIVE CONTENT HIDDEN] to answer my support question--to me, a mark of a company that cares.

I was first attracted to this software because it was created by association professionals FOR association professionals. 2 years in, I still appreciate that, and it shows in the updates and new features they are always adding. One of the most effective tools for us is the direct sync with Constant Contact--so all my mailing lists on CC are automatically updated when we get a new member, or someone's address changes. Huge time saver for us.

The least "friendly" part of this software is the reporting tool. It is cumbersome to pick the fields and filters you need to pull the information you want. It isn't as helpful as reporting in other AMS programs I've used before. That being said, every time I have an issue with creating a report, the customer support helps me through it in no time at all--so the confusing nature of this one element is not anything that would keep me from choosing this again.

I have been so very pleased with Novi. The team is great. They are always there if you need support, and they are also so proactive in improving the software and user experience. I would recommend Novi to anyone!

I find that Novi integrates so seamlessly with Quickbooks and our constant contact to be the most helpful feature. Having programs that speak to one another just really helps to keep everything organized and streamlined. The streamlining process removed a lot of potential for human error out of our business model, and it also helped to increase our revenue. Novi frees up our time to help focus more on growing our membership, and it also has great opportunities to create some non-dues revenue.

They are always looking for ways to help improve the software, so sometimes there is a little bit of a learning curve to figure out the new offerings. While it can be annoying to have to learn something new, it's always great when you master the new skill. They are always focusing on improving!

Exceptional. Incredibly responsive. Proactive in addressing needs of users. Great sense of user community, too. If you are a small office like me, they hit all the marks really well.

As an association, it makes a gigantic difference that Novi understands exactly our business, so the software is constantly being updated based on the suggestions of its users. The software reflects how members access and use membership software in ways that larger, more expensive products try to emulate. Changes to the software are ongoing and always in response to actual needs of the users. The Novi staff are always available to help with big and small problems. I never think twice about sending off an email with a question to the staff because I know that they will help me get the answers I seek.

I'd love to see more web templates to choose from for the design of our website.

The overall experience has been great, from the design implementation and development of the integration was great. We love our website and feel like our membership appreciates the look and ease of use on the front end of the site. We appreciate the innovations that Novi continues to do to make our program better.

Our favorite thing about this software is its ease of use and the detailed information we are able to input. The integration with Quickbooks and Constant Contact are fabulous!

Sometimes I find the report criteria confusing, but it is probably just above my understanding level. Reconciling the bank statement with the stripe fees is a little confusing because everything doesn't always match up perfectly.

From the beginning we felt as a team and a business that we were never making the wrong decision to switch. This AMS was MADE for us!

That is has taken away so many human duties for me and my team. This gives us more time to put into the members!

Ecommerce sections need some work but I know Novi is working on that.

The biggest problem solved for me was online registration for our meetings. Prior to Novi I manually registered our members, sometimes this could be for 300 people. I now have more time for other duties. Everyone from the start at implementation through months afterwards has been very helpful. They really listen to your problems and offer ideas very quickly. If you have a suggestions for streamline something, they really do listen and sometimes they implement the idea. They area always open to ideas to make everything work more efficiently. Every is so helpful, no matter how small the issue.

I really like that Novi & QBO work together, this saves me time with posting payments, creating invoices & running reports, registrations for our meetings. Instead of multiple programs having to be merged together, all of the information is in one place. The Events module is also a great time saver for me. Our members can finally register online for our meetings very easily. They really like the ease of paying invoices online too. I also like the ability to have more than one window open while working in Novi, so easy to copy and paste from one page to another. I like they way they explain why something is not a good idea, instead of just say no, that won't work.

One thing I really do not like is the Guest function. I have members register for our meeting as a Guest even though they are in the database, most of the time they don't even try to log in, which is frustrating for me. I cannot merge these two records when this happens. Yes, some people need to register as Guest, but the majorities are our members are in the database. It would be nice to have a way to merge these records.

We are very satisfied. We have a product that not only meets our needs, but brings engagement and value to our customers/members.

Novi sets a high standard in many areas. Having used two different Member Management System's in my time here - the difference could be noticed in the very beginning. The training and onboarding process was amazing - and the Novi team took such good care of our team as we trained, designed and migrated to their platform. Their stellar customer service has never slipped and their responsiveness when questions or issues arise is exceptional. The Novi team NEVER OVER PROMISES and sets reasonable expectations when discussing new features. Our "outages" or "downtime" have been almost non-existent and the Novi team has made proactive upgrades to protect their customers and ensure we remain up and running! Novi constantly provides environments for continued training and idea sharing for us, as well as feedback for them through round tables, their sprint update and making themselves available at our annual conference.

There isn't really much - there are a couple of features that we have requested - but they continuously add them to the "sprint wish-list" and bring us new features constantly!

I have been a user since 2016. I was an employee that transitioned from another product to novi. I then became my own business and my clients are novi users who have hired me on for their accounting needs. I get to see a lot of different users interact with novi and I have to say all of them tell me how happy they are that they moved to novi.

The thing I like most about novi is that it is so reliable and completes many tasks automatically. It has a seamless hookup with QuickBooks, one that can be counted on to record the transactions accurately. Then there is the staff, they are always ready to help their customers learn. They reach out on a regular basis to check in with them and see if they need anything. When customers suggest a feature that they would like, the novi team goes right to work to make it a reality if it's possible.

The problem here is that anything I could write here has already been taken care of. Then again, that's not a problem that's fantastic! The novi team does not want their customers to be unhappy and are constantly adding more capability to their product.

NOVI has brought our association into the 21st Century. On the administrative side, I love the ease of updating and adding new features to my website to keep it current. I can't say enough about the interfacing of NOVI, Quickbooks, events, and dues collection. This is such a time saver! The members of our association really seem to love it. They can log in to see the member/vendor portal, sign up for events, pay dues and see their education credits. We are definitely happy customers!

Integration was pretty straightforward and simple. The NOVI team worked with me every step of the way to make sure we were getting everything we needed to get started. Onboarding was a lot less painless than I initially expected. I'm not extremely tech-savvy and even I think it is manageable and easy to use.

I honestly think of anything that NOVI is lacking. Anytime I can't figure something out there are plenty of short help articles to guide me. If I do have to reach out to the time at NOVI, they are very timely and make sure that I have exactly what I need to move forward.

Our overall experience has been great from the very start. We couldn't be happier!

There are SO MANY great things about Novi that I hardly know where to start. It is easy to learn, easy to use, and the implementation was seamless. The integration with QuickBooks Online works so well behind the scenes that you hardly even notice that it's happening. I am a HUGE fan.

I can't think of anything that I don't like or that needs to be improved. One reason is that Novi is constantly evolving and improving. As soon as we think of something that we want or need, Novi has usually beaten us to the punch and is already working on rolling it out.