Novi AMS Customer Support
Supported Operating System(s):
Web browser (OS agnostic)About Novi AMS
Novi AMS is a cloud-based association management system that helps trade and hybrid organizations of all sizes with dues automation, accounting and event registration. Its key features include member detail maintenance, email marketing, reporting and membership management.
The application comes with a Member Compass portal that allows users to update profiles, pay outstanding invoices and review order history. With its event functionality, staff can set up registration lists and distribute emails to attendees. The CMS framework of the system enables team members to edit content, embed media and add code or files to the website.
Novi AMS integrates with QuickBooks, MailChimp, SendGrid, Constant Contact, Google Ad Manager, Facebook, Twitter, YouTube, Wi...
34 Reviews of Novi AMS
Average User Ratings
Overall
4.88 / 5 stars
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
September 2019
Rhonda from Apartment Association of Nebraska
Verified Reviewer
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Time Saver
Novi AMS is truly designed for the unique world of associations. Onboarding was simple and the staff is incredibly helpful. You can actually talk to a real person! I can't imagine ever moving away from Novi AMS.
Pros
Novi AMS is such a huge time saver for me and my team! Unlike having multiple programs and spreadsheets to complete daily activities such as event registrations, membership types, website, accounting, etc-Novi is a one-stop-shop! With Novi AMS, adding a new member is a one-place entry! No more multiple sites and excel files to update! Using this software has freed up time for us to focus on the impactful aspects of our jobs.
Cons
Nothing comes to mind! Once I sat in on the demo of Novi, I was sold!
Reasons for Choosing Novi AMS
Easy of use and pricing
Response from Novi AMS
Replied October 2019
Thank you, Rhonda! We've loved having you and the AAN team and look forward to many years of continued partnership and success. Thank you for all your great ideas. Keep them coming!
September 2019
Erica from SEDC
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Novi for the win!
Since using Novi, we are way more confident in the data we pull. Monthly membership reports use to be my least favorite thing to do, now its a piece of cake thanks to Novi!
Pros
First, our website looks great! As for the program itself, we are able to get most of the information needed when it comes to monthly reporting to the board. This was the main reason for switching.
Cons
I'm assuming, because it's new there are a few bugs that have to be worked out, but they are great at helping out. Overall, my least favorite was the data import when you first start. It was very tedious and time consuming.
Reasons for Choosing Novi AMS
The overall look of it, the reviews from current users, and the ease of getting trusted information. Also they are always quick to respond and assist!
Response from Novi AMS
Replied October 2019
Thank you so much for your feedback, Erica! We love that your member reports are a piece of cake now. Makes our day! Great member data is the most important asset that you've got, which is why we definitely take our time through that portion of onboarding. We so appreciate you working diligently with us to get everything into the database!
October 2019
Leah from NACCE
Company Size: 2-10 employees
Industry: Education Management
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
October 2019
User friendly AMS
The team is friendly and accommodating. I like that they listen to our concerns and make changes relatively quickly.
Pros
It is very easy to use and they are constantly updating the software to make it better. It's very easy to update the front-end of the website.
Cons
Anytime you change systems it is frustrating. They have less features than our previous AMS, but sometimes less is more.
Response from Novi AMS
Replied October 2019
Thanks for the feedback, Leah! Speaking of feature requests, I just checked and it looks like we have a few cued up with y'alls name attached to it. We will give you a shout later this week to let you know which ones.
September 2019
Cindy from Griffin Spalding Chamber of Commerce
Company Size: 2-10 employees
Industry: Civic & Social Organization
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Love NOVI AMS!
Overall, our experience with NOVI has been exceptional! From start to continued usage, we are so glad we made the switch. We have more and more members joining online through our awesome new website that is so easily navigated.
Pros
We mostly like the ease of operation, the one stop simple entry and how the information automatically populates to Quickbooks Online and Constant Contact.
Cons
Usually it is human error when we find something that needs to be corrected, but we have been able to correct any keyboarding errors quickly. The support staff is awesome and always responds very quickly to any questions we might have to help us out of a problem.
Reasons for Choosing Novi AMS
Price and support staff. We were able to talk to real people in real time that answered all of our questions. We didn't have to "build" the product that was best for us, everything was thought of for us and included.
Response from Novi AMS
Replied October 2019
Hi Cindy! Thank you for this review. We are excited that you have found the system to be so useful. The fact that you are seeing membership growth because of the website and can focus more energy on the mission of the Chamber is precisely what we wanted to create with you. You keep supporting the businesses in Spalding County, and we'll keep working to deliver a product that makes your life easier. Deal?
September 2019
Jaime from Apartment Association of Greater Augusta
Company Size: 1 employee
Industry: Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Novi
We are a small association with very limited time and resources. This software has truly cut down on some repetitive tasks I was having to do previously, and now I have more time to get to things I may have not been able to in the past. It's easy to use, the training was thorough, and I like that it integrates with Quickbooks online.
Pros
I can easily access the information I need about my association simply. I like the interface. I love that it connects with Quickbooks and that I can easily copy/paste past events to get them set up quickly. It seems pretty intuitive to me. I also like that there are easy-to-access help articles and the response time when you have a question is fast.
Cons
Some aspects of the ECommerce could be better improved to tie in with events. Generating reports can be a bit time consuming because of the amount of data that is available; it can be overwhelming to try to find the exact field you're looking for.
Response from Novi AMS
Replied October 2019
Jaime, it's been a joy working with you and good news... we are literally working on upgrades to the Ecommerce component now! Stay tuned :) The reports are hyper-customizable which means lots of field options, but we will continue to work to try and find ways to make it easier. In the interim, please feel free to jump into any of our upcoming reports trainings. Thank you for the feedback!
