

Novi AMS Software
FrontRunners
About Novi AMS
Novi AMS Pricing
Our pricing is transparent and upfront. We scale our pricing based on the association’s annual revenue. No matter the tier, all Novi customers receive the same access to functionality. Our goal is to help grow your organization’s reach. Ultimately, as you grow, we grow.
Starting price:
$685.00 per month
Free trial:
Not Available
Free version:
Not Available
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Novi AMS Customer Support
Other Top Recommended Nonprofit Software
Novi AMS User Reviews
OVERALL RATING
Showing 1 - 5 of 74 reviews

Rhonda
Verified reviewer
Company size: 2-10 employees
Industry: Non-Profit Organization Management
Time used: More than 2 years
Review Source: Capterra
September 2019
Time Saver
Novi AMS is truly designed for the unique world of associations. Onboarding was simple and the staff is incredibly helpful. You can actually talk to a real person! I can't imagine ever moving away from Novi AMS.
Pros
Novi AMS is such a huge time saver for me and my team! Unlike having multiple programs and spreadsheets to complete daily activities such as event registrations, membership types, website, accounting, etc-Novi is a one-stop-shop! With Novi AMS, adding a new member is a one-place entry! No more multiple sites and excel files to update! Using this software has freed up time for us to focus on the impactful aspects of our jobs.
Cons
Nothing comes to mind! Once I sat in on the demo of Novi, I was sold!
Reasons for choosing Novi AMS
Easy of use and pricing
Reasons for switching to Novi AMS
I was tired of spending my day repeating actions across multiple platforms. I was ready for no-workarounds!

Response from Novi AMS
Thank you, Rhonda! We've loved having you and the AAN team and look forward to many years of continued partnership and success. Thank you for all your great ideas. Keep them coming!
Replied October 2019
Benjamin
Verified reviewer
Company size: 2-10 employees
Industry: Non-Profit Organization Management
Time used: Less than 2 years
Review Source: Capterra
March 2021
Great AMS with better customer service
Novi's customer service and responsiveness are the best I've seen from a vendor. Our website and database are intuitive and easy to use, and the chat function for customer support is quick.
Pros
The learning curve is not steep, as it is with many other AMS/donor management systems, the controls are intuitive, and the customer services has been highly responsive.
Cons
I'd like to see a more robust email automation process, separate from the link to mailchimp or constant contact. I'd like for it send emails to members thanking them for payment on receipt. That said, my past requests have been taken into consideration and implemented, so I'm sure this will be added before long. Also, I did balk at the price-tag, at first, but it's worth every penny.
Reasons for choosing Novi AMS
Customer service and integration with Quickbooks and mailchimp were major selling points for us.

Response from Novi AMS
Ah, thanks Ben! Glad to hear it's worth every penny :) Thank you for the review.
Replied June 2021
Denise
Company size: 1 employee
Industry: Non-Profit Organization Management
Time used: More than 2 years
Review Source: Capterra
June 2022
Extremely happy with Novi AMS
I love Novi AMS and the excellent and outstanding service I receive from one of the best teams in the country. I would most definitely refer other association executive to join in on the Novi AMS software and make their jobs more enjoyable and efficient.
Pros
We were old school for many years meaning, we manual entered membership data in Excel spread sheets. In 2018, GCAA began the transaction of moving all membership data to Novi AMS which made my role as the executive director so much more efficient and organized. I am now able to pull up membership account which ease and find all info in one place. This better serves my association members and makes my job so much more enjoyable. Being web based I can now work from anywhere and give better customer service. Plus hosting events with registration, invoices and having communication thru the events has been a huge benefit in our attendance. The ability to get the training needed after onboarding and the relationships that have formed after the last couple years has been a true blessing. There is never anything that I do not get help with immediately due to the best and most professional costumer service.
Cons
I really cannot name a single thing I least like about this software, however I believe an app that we can use on our mobile devices would be a great addition.
Reasons for choosing Novi AMS
The software was affordable but for an association of our size, and the fact that we were not budgeted it was expensive to us in the beginning. The presentation was sincere when given to our board of directors and because we knew we were getting a great software to help us better manage our data, we were ready for the upgrade. The biggest difference for me personally was knowing that the team at NOVI was delivering the training and onboarding process in the most sincere way. You could tell each team member really cared and wanted to make sure we were successful in the transition. You just do not get that type of customer empathy in todays professional world. It meant so much to me that they were very patient, understanding and worked with my schedule. Still to this day, I know that if I have a question or need more training they drop everything to help. The software has changed our association and we have grown since we made the change, but the people is what makes it so positive and successful.

Response from Novi AMS
This is going to sound super cheesy, but who doesn't like a little cheese? Denise, your review literally had me tearing up. Thanks so much for the thoughtful feedback. We work hard to be customer-centric and your comment about sincerity and making your job easier is why we love working here and for our customers. THANK YOU!
Replied June 2022
Sylvia
Company size: 2-10 employees
Industry: Professional Training & Coaching
Time used: Less than 2 years
Review Source: Capterra
March 2021
Using Novi For a Couple of Years
We use NOVI for the PBAA day to day business such as accounting, events..etc. I enjoy that there are many options on Novi but some can be confusing. Before the last update I was unable to pull up a report of who had joined or dropped. This has been fixed as there is a simple click on button that says Add Report/Drop Report which is very helpful!!! To set this entire thing up a couple of years ago, it was a LONG process that requires lots of time. Now, having a few years under my belt, it has simplified. If you decide to use NOVI, during the set up make sure whoever is going to be using NOVI participates in the training/set up along with you-it makes things a lot easier in the long run. There are a lot of helpful articles if needed!
Pros
Lots of support from staff. Various categories.
Cons
Some features can be confusing or are not simplified.

Response from Novi AMS
Hi Sylvia! Thank you so much for the candid review and I'm glad to hear the new reporting feature has been helpful and much faster to pull.
Replied April 2021
Michael
Verified reviewer
Company size: 2-10 employees
Industry: Non-Profit Organization Management
Time used: Less than 12 months
Review Source: Capterra
April 2022
Fanatical customer service. Perfect fit for a hybrid professional organization.
We are a hybrid professional organization with a mix of individual and corporate members. We went live with Novi in Dec 2021. 1. AMS selection process: exceptional. [SENSITIVE CONTENT] and his team were exceptionally open, transparent, patient, and diligent when answering our questions, providing us with demos, and ensuring that we had an accurate grasp of Novi's capabilities during our AMS selection process. Our selection process narrowed down to 4 finalists and Novi was a late and uncertain entry but ended up finishing at the top of the pack with a significant advantage. 2. AMS implementation and onboarding: Fantastic. Novi managed the entire project via Asana and our team became part of that Asana project with all milestones, deadlines and deliverables clearly marked. Novi's team stayed on task and on time and our implementation slipped by only 2 weeks from an original estimate of 3 months. The slippage was mostly on us and due to Thanksgiving holidays falling near the end and our staff taking time off. Exellent project management and leadership from Novi's team. 3. Early support: Naturally shortly after the implementation there is a lot of need for hand-holding. Novi's team excels at that. Novi's documentation and online help are excellent and more often than not we were able to self service. 4. Life on Novi: it won't come to surprise to anyone that there will be things you can't accomplish on any system the way you want to accomplish them. With that being said Novi's tea
Pros
Novi does not try to do too many things inside one system. It focuses on member management and transactions, events, and ease of integrations with other best of breed systems. This allows us to built the optimal business IT ecosystem comprised of focus-built system each of which is best in what it does and fits our requirements. Spectacular customer service and support. Hands down the best I have experienced.
Cons
Nothing really comes to mind. My very esoteric need is to easily replicate production environment into staging. This is not really supported in an automated way.
Reasons for choosing Novi AMS
Modern open API, tight integration with QuickBooks Online, ease of membership management and renewals, intuitive elegant interface.
Reasons for switching to Novi AMS
CLOC needed to re-architect it's entire business IT ecosystem so it can support our changing needs and evolving technological landscape.

Response from Novi AMS
Misha, First, thank you for taking the time to write such a thoughtful and informative review. Second -- we've loved having you and your team on Novi to continue to challenge us and push us in new ways, making Novi a better system for all. We look forward to many more years of partnership with CLOC!
Replied April 2022