The intercom feature - the NoviAMS team is always there to help you out. The sprint release notes come in handy when you need a high level overview of what features are being released.

- easy to use for all age generations on our team - Quickbooks Online integration makes for seamless accounting - Robust membership database with customizations and relationship eliminated need for spreadsheets - Member compass with centralized information (invoices, registration, renewals, member directory info)

- I wish we would have switched sooner and that our smaller clients with much smaller budgets could transition onto it.

We are a hybrid professional organization with a mix of individual and corporate members.  We went live with Novi in Dec 2021.  1. AMS selection process: exceptional.  [SENSITIVE CONTENT] and his team were exceptionally open, transparent, patient, and diligent when answering our questions, providing us with demos, and ensuring that we had an accurate grasp of Novi's capabilities during our AMS selection process.  Our selection process narrowed down to 4 finalists and Novi was a late and uncertain entry but ended up finishing at the top of the pack with a significant advantage. 2. AMS implementation and onboarding: Fantastic.  Novi managed the entire project via Asana and our team became part of that Asana project with all milestones, deadlines and deliverables clearly marked.  Novi's team stayed on task and on time and our implementation slipped by only 2 weeks from an original estimate of 3 months.  The slippage was mostly on us and due to Thanksgiving holidays falling near the end and our staff taking time off.  Exellent project management and leadership from Novi's team. 3. Early support: Naturally shortly after the implementation there is a lot of need for hand-holding.  Novi's team excels at that.  Novi's documentation and online help are excellent and more often than not we were able to self service. 4. Life on Novi: it won't come to surprise to anyone that there will be things you can't accomplish on any system the way you want to accomplish them.  With that being said Novi's tea

Novi does not try to do too many things inside one system. It focuses on member management and transactions, events, and ease of integrations with other best of breed systems. This allows us to built the optimal business IT ecosystem comprised of focus-built system each of which is best in what it does and fits our requirements. Spectacular customer service and support. Hands down the best I have experienced.

Nothing really comes to mind. My very esoteric need is to easily replicate production environment into staging. This is not really supported in an automated way.

Overall I have a positive opinion of Novi, the positives far outweigh the negatives and Novi is constantly updating the system with better features. QuickBooks Online needs to update their system to catch up because Novi is much further advanced. Over time I believe Novi will just become a better database.

I love how easy it is to copy events/classes, create class codes, receive payments online and let users manage their accounts. The software takes a lot of the manual/staff operation out of the equation allowing us more time to complete other work. The staff is also great, the take concerns seriously which I really appreciate and try to provide a fix if possible. Sending invoices is also super easy to do and quick which I love.

There are a few areas that I'm not a big fan of, such as the refunding for membership dues is difficult to process and can only be completed on the QB's Online side not on Novi itself. It would be great to be able to pull past due invoices by specific event/class to email or mail out but instead it pulls all past due event/class invoices making it more difficult to seperate out what needs to be sent. Lastly the QB's Online portion is tricky on certain aspects for the finance side, that is a not a downfall of Novi more so on QuickBooks but since the two integrate with each other that can be an issue.

It is a different world after NOVI and we are just now getting into the benefits of comparing events from one year to the next or running data to use for recruitment. I am constantly in awe of how this program has changed what we do, how we do it, and the added benefits for our members.

I think the fact that NOVI is on stand-by to answer questions, lead us to solutions, and help us navigate the powerful tool is one of the greatest aspects of NOVI. I made an off-handed comment about not having the address for orders on the printed page and several weeks later - there it was suddenly. I was blown away. I have never had a company respond to a suggestion in my life!

The integration between the learning management system and NOVI leaves a lot to be desired; however, I have seen great improvement and expect that the responsive team at NOVI will not rest until it works in the same easy way as the NOVI does alone.

Novi's customer service and responsiveness are the best I've seen from a vendor. Our website and database are intuitive and easy to use, and the chat function for customer support is quick.

The learning curve is not steep, as it is with many other AMS/donor management systems, the controls are intuitive, and the customer services has been highly responsive.

I'd like to see a more robust email automation process, separate from the link to mailchimp or constant contact. I'd like for it send emails to members thanking them for payment on receipt. That said, my past requests have been taken into consideration and implemented, so I'm sure this will be added before long. Also, I did balk at the price-tag, at first, but it's worth every penny.