All Open Social Reviews
1-14 of 14 Reviews
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Rogier
Human Resources, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Open Social for HR-community
Start up and implementing of our old knowledge base has been rather easy for us. The monthly sessions with our customer success manager [SENSITIVE CONTENT] are very nice for getting additional support in terms of developing and expanding the community. Also technical support is usually pretty quick and effective.
PROSThe possibility to have an open front end of the website (with knowledge base) and a closed back-end for the community is really important to us. Now we can integrate the knowledge base with the community part and really make it a whole 'product'.
CONSAlthough open social works on Drupal (which is an open source CRM) it's not that easy to get off the beaten track. That is off course understandable from a development point of view but that makes you more dependent of the Open Social support team.
Reason for choosing Open Social
Combination of possibilities within Open Social as a platform. For example the opportunity to have an open 'front end website' (for sharing knowledge articles) and a closed community back-end (for HR-professionals to interact with each other). The amount possibilities within Open Social were comparable with other companies but the price of Open Social is a bit lower.
mhamed
Recreational Facilities and Services, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2023
Drupal social
the whole dev is an artist work i really love the all the orchestra ,I really started a social site with more than what was facebook or twitter It was a dream, Easy accessible and can go on with a lot free goodness to start a business from poverty.
CONSIt was the top of drupal distribution for me on the time of drupal 7 and most of 8 but it become a little difficult on the the updates lot of issius , I love the dist but i ve lost a lot to make it standing . on drupal 9 I can not even work locally on it if not the updates of drupal there are updates of php or mysql and sometimes my mac updates something and nothing goes .
Reasons for switching to Open Social
Drupal is more attractive as a community and cms then to the group module so to open social dist to make things fast but it might be my error
Olariu Romeo
Newspapers, 2-10 employees
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2022
Drupal rebranded
Opensocial just wants to rebrand drupal and make money on con the back of ontributors' work. If we analyze well, opensocial is actually just a template, with small modifications of the drupal source code and some modules created by drupal contributors and the support service only wants to extort money from customers. They also have the insensitivity of not informing what their list price is, many of the clients probably don't even know that they use drupal, an opensource software. The administration interface is all rebranded with opensocial logos and links. I asked for a price list for their modules that are for money, but they didn't want to tell me the price. They said that at this stage they do not communicate prices by email, after two weeks of almost daily conversations with an individual from their team. They are probably looking for large corporations, who are not interested in prices, I did not understand well what their sales policy is, their prices are not transparent and they do not respect European laws regarding price transparency.
PROSNothing except the template part, which is only partially their merit, the 90% credit must be given to the bootstrap community
CONSOpenSocial is not a software, it's just a template that makes small changes to the standard source code of drupal, which they try to sell probably for gold to uninformed people. I think that drupal should ban this project because opensocial does not bring anything new, many of the modules created by them, are now abandoned, or is not covered by the security advisory policy.so opensocial practically does not contribute to drupal, it just tries to sell drupal that is free
Reason for choosing Open Social
I didn't choose Opensocial only tested it, it's just a miserable template for drupal instalable as a profile that looks a bit like copy-paste facebook full of bugs and non-functional ( today 564 open issues)
Bruce
Entertainment, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2020
Overall Kudos
I am pleased with the versatility and future possibilities! As an Open Source user, however I wish there was a more direct way to get help even if it were on a modest fee basis! I can afford very little in the development stage but believe once fully in production can develop enough income via a advert model to pay for additional tech. Whether that future tech comes from within the Open Social Community or outside, it would still require strong interaction due to the unique elements within its structure!
PROSIt serves the goals and needs I have been searching for many years. It is set to replace a 20 year old non CMS that I programmed with the same features philosophy (Social Media) and tools in mind however technology has surpassed its capabilities! Flexibility: The ability to reconstruct many features to conform to my needs! The Open Source Community, while seemingly minimal in manpower is committed and engaged!
CONSRegarding pricing, I use the Open Source version as the SaaS version is seeming targeted at multinational and very large organizations. Hence well beyond my means. Huge learning curve which is as much a Drupal issue as it is Open Social. Turnaround on support is slow (however, considering that it is Open Source that is to be expected) I have received feedback from many Beta Testers (Lay Users) that the navigation is hard to understand and even though I have provided comprehensive documentation on the platform, still find it technically difficult! Several joined but have not returned! Note: these beta testers come from the World of Facebook and Twitter!
Reason for choosing Open Social
Technical superiority! - but again not a paid user!
Reasons for switching to Open Social
Technologically antiquated, needed a CMS
David
Public Policy, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
Great tool for Community Development
Very positive. Great company to partner with. Extremely responsive and supportive.
PROSWe needed to create a regional social network for a smart cities initiative, and Open Social was incredibly easy to deploy and set up. We've had some great uptick in our community and everyone finds it very easy to use.
CONSYou're limited in design (e.g. fonts), although extensions like dashboards are really helpful.
Reason for choosing Open Social
We were looking for an innovation/challenge platform, and with Open Social we realized we could have that plus so much more in terms of community engagement. Now, the challenge component is secondary to all the other uses we've found for it across our initiative.
Vendor Response
Hi David, thanks for taking the time to share your thoughts and feedback with us. We're grateful for your positive experience and we're glad you feel we're on the right track! If you have any question please feel free to reach out https://www.getopensocial.com/about-us/#contact
Replied March 2021
Robiul Islam
Computer Software, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Its a great application top Drupal CMS
I am very satisfied with this application.
PROSIt's providing very optimistic and useful features like Facebook and other social media platform.
CONSCollaboration between people and sharing information between them.
Sugen
Hospital & Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed February 2021
OpenSocial review
Really pleasent expereince. Helped me launched really quickly.
PROSOpens Source, very well featured, and easy to setup and use using Platform.sh. Support from the OpenSocial team is very good, are they are always on had to assist.
CONSNot much, although there is a learning curve mostly on the Drupal Side. Once up to speed its really good.
Reason for choosing Open Social
It was the best, with great features, easy to setup, excellent security, all out of the box in the opensource distribution.
Kalie
Non-Profit Organization Management, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Exceptional customer service, and quality product
High quality customer service, responsive to questions, and thorough in their approach to learning our business needs.
PROSAbility to meet our needs through custom developments
CONSThe back end can be complex and could do with some easy to use reference manuals
Reason for choosing Open Social
We appreciate the quality of the product, as well as the Open Social team's patience, flexibility, thoughtfulness and professionalism.
Nana
Religious Institutions, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2020
a Drupal Social Apps
it's a Drupal. We can build more the Open Social in a Drupal Way. We can build anything with Drupal. And with Open Social, we have an Social Apps that can develop more and more, i.e. we can add a market place, e-learning system, or add any features on our social apps.
PROSit's a Drupal. With Open Social, I got a social apps and with Drupal, we can develop anything addition features.
CONSmay be difficult in the first installation.
Gregory
Non-Profit Organization Management, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed June 2020
Starting an online LGBTIQ+-community with ease
Installing and setting up Open Social is easy; your own social networksite could be up and running in only a day.
CONSExtensions are not available for the free edition (distribution).
Vishwadev
Marketing and Advertising, 10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed February 2022
Packed with great features
It is a great product and definitely a ready made solutions which many community driven projects would adopt.
PROSBoth open social saas and open source versions are jam packed with features. The modules are highly optimised.
CONSFor open source/self hosted version there are many features missing.
Reason for choosing Open Social
Drupal, can integrate commerce, can customise the open source version
Haydemar
Computer Games, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed July 2021
THE BEST FOR YOUR BUSINESS Open Social
THE BEST IT HAS IS CHRONOLOGICAL FLOW. HELP CREATE BASIC PAGES WITH PREFERENCE CONTENT WE CREATE GROUPS WITH DIFFERENT CUSTOMERS. WE CAN RENEW OUR MENBRESIA. WE CAN CREATE MARKETING VIA EMAIL
PROSALLOWS TO IMPROVE OUR BUSINESS APP AND INCRIMATES INTERACTION WITH OUR CUSTOMERS.IT ALLOWS US TO ORGANIZE EVENTS WITH OUR CLIENT IN EASY STEPS. GUARANTEEING A BETTER ACTIVITY AND INTERACTION WITH CUSTOMERS ALLOWING TO EXPRESS THOSE YOU LIKE AND TO MENTION US;IF YOU WISH TO COMMUNICATE PRIVACY WITH ANY MEMBER, YOU CAN DO THEM. YOU SEND ALERTS OR PUSH NOTIFICATIONS THAT KEEP YOU UPDATED WITH WHAT IS HAPPENING
CONSTHE REPORTS OF THE KPI AND ANALYSIS DELAY IN THE ARRIVAL, IT HAS TO BE BETTER. THE ANALYSIS CAN BE EXPORTED IN SPREADSHEETS THAT MAKES US WORK IN A GROUP
Olivier
Civic & Social Organization, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Very satisfy by the flexibility, the rapidity to setup and the power to evolve
The handover is realy quick and the documentation realy helfull with a great hotline! The tool is powerfull due to the open-source licence we can add our own features very simply.
CONSThe SaaS solution don't give me enought flexibility to add my custom features so I take a custom hosting.
HUIHUA
Non-Profit Organization Management, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Concise interface and looking forward to more functions
The interface is very concise and clear, easy to understand and get hands-on.
CONSIt would be perfect for the new users if there would be a "help" mark to show user manual below each button/section so that more guidance or explanation can be provided immediately