Open Social Software

Find out more:

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Find out more:

PriceDemo

About Open Social

Open Social is a cloud-based community engagement solution that helps organizations manage collaboration, communication, and engagement with external or internal stakeholders using digital spaces. The platform enables managers to maintain member profiles, create and edit cookies consent and data policies and activate Google Analytics for web pages. Open Social offers a host of features such as private messaging, Single Sign-On (SSO), activity monitoring, tagging, push notifications, email encryption, multilingual translation and more. Using the built-in white-labelling capabilities, administrators can personalize the interface with custom menus, images, colours and other attributes. Additionally, members can develop custom content, manage visibility across groups a...
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Open Social User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 12 reviews

Rogier

Company size: 2-10 employees

Industry: Human Resources

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2021

Open Social for HR-community

Start up and implementing of our old knowledge base has been rather easy for us. The monthly sessions with our customer success manager [SENSITIVE CONTENT] are very nice for getting additional support in terms of developing and expanding the community. Also technical support is usually pretty quick and effective.

Pros

The possibility to have an open front end of the website (with knowledge base) and a closed back-end for the community is really important to us. Now we can integrate the knowledge base with the community part and really make it a whole 'product'.

Cons

Although open social works on Drupal (which is an open source CRM) it's not that easy to get off the beaten track. That is off course understandable from a development point of view but that makes you more dependent of the Open Social support team.

Reasons for choosing Open Social

Combination of possibilities within Open Social as a platform. For example the opportunity to have an open 'front end website' (for sharing knowledge articles) and a closed community back-end (for HR-professionals to interact with each other). The amount possibilities within Open Social were comparable with other companies but the price of Open Social is a bit lower.

Bruce

Company size: 1 employee

Industry: Entertainment

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
5

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

October 2020

Overall Kudos

I am pleased with the versatility and future possibilities! As an Open Source user, however I wish there was a more direct way to get help even if it were on a modest fee basis! I can afford very little in the development stage but believe once fully in production can develop enough income via a advert model to pay for additional tech. Whether that future tech comes from within the Open Social Community or outside, it would still require strong interaction due to the unique elements within its structure!

Pros

It serves the goals and needs I have been searching for many years. It is set to replace a 20 year old non CMS that I programmed with the same features philosophy (Social Media) and tools in mind however technology has surpassed its capabilities! Flexibility: The ability to reconstruct many features to conform to my needs! The Open Source Community, while seemingly minimal in manpower is committed and engaged!

Cons

Regarding pricing, I use the Open Source version as the SaaS version is seeming targeted at multinational and very large organizations. Hence well beyond my means. Huge learning curve which is as much a Drupal issue as it is Open Social. Turnaround on support is slow (however, considering that it is Open Source that is to be expected) I have received feedback from many Beta Testers (Lay Users) that the navigation is hard to understand and even though I have provided comprehensive documentation on the platform, still find it technically difficult! Several joined but have not returned! Note: these beta testers come from the World of Facebook and Twitter!

Reasons for choosing Open Social

Technical superiority! - but again not a paid user!

Reasons for switching to Open Social

Technologically antiquated, needed a CMS

Haydemar

Company size: 11-50 employees

Industry: Computer Games

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
5

Functionality

out of 5

July 2021

THE BEST FOR YOUR BUSINESS Open Social

THE BEST IT HAS IS CHRONOLOGICAL FLOW. HELP CREATE BASIC PAGES WITH PREFERENCE CONTENT WE CREATE GROUPS WITH DIFFERENT CUSTOMERS. WE CAN RENEW OUR MENBRESIA. WE CAN CREATE MARKETING VIA EMAIL

Pros

ALLOWS TO IMPROVE OUR BUSINESS APP AND INCRIMATES INTERACTION WITH OUR CUSTOMERS.IT ALLOWS US TO ORGANIZE EVENTS WITH OUR CLIENT IN EASY STEPS. GUARANTEEING A BETTER ACTIVITY AND INTERACTION WITH CUSTOMERS ALLOWING TO EXPRESS THOSE YOU LIKE AND TO MENTION US;IF YOU WISH TO COMMUNICATE PRIVACY WITH ANY MEMBER, YOU CAN DO THEM. YOU SEND ALERTS OR PUSH NOTIFICATIONS THAT KEEP YOU UPDATED WITH WHAT IS HAPPENING

Cons

THE REPORTS OF THE KPI AND ANALYSIS DELAY IN THE ARRIVAL, IT HAS TO BE BETTER. THE ANALYSIS CAN BE EXPORTED IN SPREADSHEETS THAT MAKES US WORK IN A GROUP

Vishwadev

Company size: 10,000+ employees

Industry: Marketing and Advertising

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

February 2022

Packed with great features

It is a great product and definitely a ready made solutions which many community driven projects would adopt.

Pros

Both open social saas and open source versions are jam packed with features. The modules are highly optimised.

Cons

For open source/self hosted version there are many features missing.

Reasons for choosing Open Social

Drupal, can integrate commerce, can customise the open source version

David

Company size: 1,001-5,000 employees

Industry: Public Policy

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

February 2021

Great tool for Community Development

Very positive. Great company to partner with. Extremely responsive and supportive.

Pros

We needed to create a regional social network for a smart cities initiative, and Open Social was incredibly easy to deploy and set up. We've had some great uptick in our community and everyone finds it very easy to use.

Cons

You're limited in design (e.g. fonts), although extensions like dashboards are really helpful.

Reasons for choosing Open Social

We were looking for an innovation/challenge platform, and with Open Social we realized we could have that plus so much more in terms of community engagement. Now, the challenge component is secondary to all the other uses we've found for it across our initiative.

Response from Open Social

Hi David, thanks for taking the time to share your thoughts and feedback with us. We're grateful for your positive experience and we're glad you feel we're on the right track! If you have any question please feel free to reach out https://www.getopensocial.com/about-us/#contact

Replied March 2021