Open Social for HR-community

Start up and implementing of our old knowledge base has been rather easy for us. The monthly sessions with our customer success manager [SENSITIVE CONTENT] are very nice for getting additional support in terms of developing and expanding the community. Also technical support is usually pretty quick and effective.

Pros

The possibility to have an open front end of the website (with knowledge base) and a closed back-end for the community is really important to us. Now we can integrate the knowledge base with the community part and really make it a whole 'product'.

Cons

Although open social works on Drupal (which is an open source CRM) it's not that easy to get off the beaten track. That is off course understandable from a development point of view but that makes you more dependent of the Open Social support team.

Overall Kudos

I am pleased with the versatility and future possibilities! As an Open Source user, however I wish there was a more direct way to get help even if it were on a modest fee basis! I can afford very little in the development stage but believe once fully in production can develop enough income via a advert model to pay for additional tech. Whether that future tech comes from within the Open Social Community or outside, it would still require strong interaction due to the unique elements within its structure!

Pros

It serves the goals and needs I have been searching for many years. It is set to replace a 20 year old non CMS that I programmed with the same features philosophy (Social Media) and tools in mind however technology has surpassed its capabilities! Flexibility: The ability to reconstruct many features to conform to my needs! The Open Source Community, while seemingly minimal in manpower is committed and engaged!

Cons

Regarding pricing, I use the Open Source version as the SaaS version is seeming targeted at multinational and very large organizations. Hence well beyond my means. Huge learning curve which is as much a Drupal issue as it is Open Social. Turnaround on support is slow (however, considering that it is Open Source that is to be expected) I have received feedback from many Beta Testers (Lay Users) that the navigation is hard to understand and even though I have provided comprehensive documentation on the platform, still find it technically difficult! Several joined but have not returned! Note: these beta testers come from the World of Facebook and Twitter!

THE BEST FOR YOUR BUSINESS Open Social

THE BEST IT HAS IS CHRONOLOGICAL FLOW. HELP CREATE BASIC PAGES WITH PREFERENCE CONTENT WE CREATE GROUPS WITH DIFFERENT CUSTOMERS. WE CAN RENEW OUR MENBRESIA. WE CAN CREATE MARKETING VIA EMAIL

Pros

ALLOWS TO IMPROVE OUR BUSINESS APP AND INCRIMATES INTERACTION WITH OUR CUSTOMERS.IT ALLOWS US TO ORGANIZE EVENTS WITH OUR CLIENT IN EASY STEPS. GUARANTEEING A BETTER ACTIVITY AND INTERACTION WITH CUSTOMERS ALLOWING TO EXPRESS THOSE YOU LIKE AND TO MENTION US;IF YOU WISH TO COMMUNICATE PRIVACY WITH ANY MEMBER, YOU CAN DO THEM. YOU SEND ALERTS OR PUSH NOTIFICATIONS THAT KEEP YOU UPDATED WITH WHAT IS HAPPENING

Cons

THE REPORTS OF THE KPI AND ANALYSIS DELAY IN THE ARRIVAL, IT HAS TO BE BETTER. THE ANALYSIS CAN BE EXPORTED IN SPREADSHEETS THAT MAKES US WORK IN A GROUP

Packed with great features

It is a great product and definitely a ready made solutions which many community driven projects would adopt.

Pros

Both open social saas and open source versions are jam packed with features. The modules are highly optimised.

Cons

For open source/self hosted version there are many features missing.

Great tool for Community Development

Very positive. Great company to partner with. Extremely responsive and supportive.

Pros

We needed to create a regional social network for a smart cities initiative, and Open Social was incredibly easy to deploy and set up. We've had some great uptick in our community and everyone finds it very easy to use.

Cons

You're limited in design (e.g. fonts), although extensions like dashboards are really helpful.