About Open Social

Open Social is a cloud-based community engagement solution that helps organizations manage collaboration, communication, and engagement with external or internal stakeholders using digital spaces. The platform enables managers to maintain member profiles, create and edit cookies consent and data policies and activate Google Analytics for web pages.

Open Social offers a host of features such as private messaging, Single Sign-On (SSO), activity monitoring, tagging, push notifications, email encryption, multilingual translation and more. Using the built-in white-labelling capabilities, administrators can personalize the interface with custom menus, images, colours and other attributes. Additionally, members can develop custom content, manage visibility across gr...


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Supported Operating System(s):

Web browser (OS agnostic)

8 Reviews of Open Social

Average User Ratings

Overall

4.75 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(6)

6

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 8 of 8 results

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February 2021

David from City of Guelph

Company Size: 1,001-5,000 employees

Industry: Public Policy

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2021

Great tool for Community Development

Very positive. Great company to partner with. Extremely responsive and supportive.

Pros

We needed to create a regional social network for a smart cities initiative, and Open Social was incredibly easy to deploy and set up. We've had some great uptick in our community and everyone finds it very easy to use.

Cons

You're limited in design (e.g. fonts), although extensions like dashboards are really helpful.

Reasons for Choosing Open Social

We were looking for an innovation/challenge platform, and with Open Social we realized we could have that plus so much more in terms of community engagement. Now, the challenge component is secondary to all the other uses we've found for it across our initiative.

December 2020

Kalie from The Salvation Army Employment Plus

Company Size: 501-1,000 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Exceptional customer service, and quality product

High quality customer service, responsive to questions, and thorough in their approach to learning our business needs.

Pros

Ability to meet our needs through custom developments

Cons

The back end can be complex and could do with some easy to use reference manuals

Reasons for Choosing Open Social

We appreciate the quality of the product, as well as the Open Social team's patience, flexibility, thoughtfulness and professionalism.

October 2020

Bruce from IndustryCentral

Company Size: 1 employee

Industry: Entertainment

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

October 2020

Overall Kudos

I am pleased with the versatility and future possibilities! As an Open Source user, however I wish there was a more direct way to get help even if it were on a modest fee basis! I can afford very little in the development stage but believe once fully in production can develop enough income via a advert model to pay for additional tech. Whether that future tech comes from within the Open Social Community or outside, it would still require strong interaction due to the unique elements within its structure!

Pros

It serves the goals and needs I have been searching for many years. It is set to replace a 20 year old non CMS that I programmed with the same features philosophy (Social Media) and tools in mind however technology has surpassed its capabilities! Flexibility: The ability to reconstruct many features to conform to my needs! The Open Source Community, while seemingly minimal in manpower is committed and engaged!

Cons

Regarding pricing, I use the Open Source version as the SaaS version is seeming targeted at multinational and very large organizations. Hence well beyond my means. Huge learning curve which is as much a Drupal issue as it is Open Social. Turnaround on support is slow (however, considering that it is Open Source that is to be expected) I have received feedback from many Beta Testers (Lay Users) that the navigation is hard to understand and even though I have provided comprehensive documentation on the platform, still find it technically difficult! Several joined but have not returned! Note: these beta testers come from the World of Facebook and Twitter!

Reasons for Choosing Open Social

Technical superiority! - but again not a paid user!

Reasons for Switching to Open Social

Technologically antiquated, needed a CMS

February 2021

Sugen from DKN Group

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

4.0

February 2021

OpenSocial review

Really pleasent expereince. Helped me launched really quickly.

Pros

Opens Source, very well featured, and easy to setup and use using Platform.sh. Support from the OpenSocial team is very good, are they are always on had to assist.

Cons

Not much, although there is a learning curve mostly on the Drupal Side. Once up to speed its really good.

Reasons for Choosing Open Social

It was the best, with great features, easy to setup, excellent security, all out of the box in the opensource distribution.

December 2020

Nana from Amaliah.id

Company Size: 11-50 employees

Industry: Religious Institutions

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

December 2020

a Drupal Social Apps

it's a Drupal. We can build more the Open Social in a Drupal Way. We can build anything with Drupal. And with Open Social, we have an Social Apps that can develop more and more, i.e. we can add a market place, e-learning system, or add any features on our social apps.

Pros

it's a Drupal. With Open Social, I got a social apps and with Drupal, we can develop anything addition features.

Cons

may be difficult in the first installation.

August 2020

Olivier from Seho SAS

Company Size: 2-10 employees

Industry: Civic & Social Organization

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Very satisfy by the flexibility, the rapidity to setup and the power to evolve

Pros

The handover is realy quick and the documentation realy helfull with a great hotline! The tool is powerfull due to the open-source licence we can add our own features very simply.

Cons

The SaaS solution don't give me enought flexibility to add my custom features so I take a custom hosting.

June 2020

Gregory from Toeterniettoe

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

3.0

June 2020

Starting an online LGBTIQ+-community with ease

Pros

Installing and setting up Open Social is easy; your own social networksite could be up and running in only a day.

Cons

Extensions are not available for the free edition (distribution).

January 2020

HUIHUA from Non-Profit Organization Management

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Concise interface and looking forward to more functions

Pros

The interface is very concise and clear, easy to understand and get hands-on.

Cons

It would be perfect for the new users if there would be a "help" mark to show user manual below each button/section so that more guidance or explanation can be provided immediately