--- title: "QuickBooks Online Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of QuickBooks Online. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if QuickBooks Online is a good fit for you!" source_url: "https://www.softwareadvice.com/nonprofit/quickbooks-online-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Accounting Software](https://www.softwareadvice.com/accounting/) / [QuickBooks Online](https://www.softwareadvice.com/product/393202-QuickBooks-Online/) / QuickBooks Online Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/393202-QuickBooks-Online/) Reviews [Alternatives](https://www.softwareadvice.com/product/393202-QuickBooks-Online/alternatives/) # QuickBooks Online User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 8,529 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.0/5 - Value for money: 4.2/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 4,845 reviews (57%) - 4 stars: 2,494 reviews (29%) - 3 stars: 722 reviews (8%) - 2 stars: 196 reviews (2%) - 1 star: 272 reviews (3%) ### Most mentioned pros - Not only is creating invoices easy to navigate for the user, but clear, easy-to-read records are kept, making it easy to track customer history (paid invoices, overdue invoices, etc.) and pull financial reports. - It keeps all data organized in one place, and the ability to track income, expenses, and payments in real time makes running the business much easier. - I have integrated QBO with external platforms like PayPal which streamlines the entire process of reporting, invoicing and payment gateway. ### Most mentioned cons - I've used QuickBooks Online for my business because it's essentially the industry standard, but it often feels like a product that hasn't kept pace with its rising subscription costs. While it provides the core accounting functions I need, recurring connection issues with financial institutions, occasional backend glitches, and poor customer support create unnecessary work. - One of the biggest challenges was the inability to integrate or reliably connect with our Vanguard accounts, which made tracking investments and reconciling balances more manual and time-consuming. - The absence of comprehensive inventory control tools, including robust barcoding functionality, represents a substantial impediment to efficient and precise stock management within QuickBooks Online. ## QuickBooks Online customer reviews Showing reviews 1-25 of 8,529 (page 1). ### Quickbooks Online is an adequate software choice - Overall rating: 4/5 - Reviewer: Jessica H. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it is great if it fits into your budget and you need to be able to pull reports from several different locations #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros This is great software for invoicing as well as collecting payments in an organized fashion. You can pull all kinds of reports and spreadsheets #### Cons Getting in touch with customer service is difficult and they have quite a few bugs which if you are a business that is invoice heavy can be problematic #### Reasons for switching to QuickBooks Online Needed more locations to access reporting and invoicing --- ### Great for Managing Small Business Finances - Overall rating: 4/5 - Reviewer: Rachel W. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with QuickBooks Online has been positive. It's user-friendly, reliable, and makes managing accounting tasks such as invoicing, expense tracking, bank reconciliation, and financial reporting much more efficient. While there are occasional issues with customer support and pricing, it has been a valuable tool for managing our business finances. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros QuickBooks Online is easy to use, cloud-based, and allows me to access our accounting from anywhere. I also like its invoicing, expense tracking, bank reconciliation, and reporting features, which help streamline our day-to-day bookkeeping. #### Cons The customer support can be slow at times, and some advanced features require higher-priced plans. It can also become expensive as you add users, and occasional updates change the interface, making common tasks harder to find. #### Reasons for choosing QuickBooks Online We considered alternatives such as Xero, FreshBooks, and Sage Business Cloud Accounting. We ultimately chose QuickBooks Online because of its ease of use, strong reporting capabilities, integration options, and widespread adoption among accounting professionals. --- ### Great product and budget friendly. Everything in one hand! - Overall rating: 5/5 - Reviewer: Mariano U. - Verified reviewer: Yes - Industry: Investment Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Ideally suited for daily use and transaction management. Our business is growing very rapidly and QuickBooks Online has enabled us to manage this growth and scale accordingly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Offers rich overall feature set, and although it can be difficult to use, the recently released update makes it somewhat easier to navigate. I appreciate the support QuickBooks Online provides. Time entry is straightforward. However, attempting to run more complex reports and analyses is challenging. #### Cons Sometimes it's very slow. It seems this was a problem with the implementation. The user interface looks outdated but it does what it needs to. #### Reasons for switching to QuickBooks Online Performance speed was my biggest turn off, but we don't worry no more, QuickBooks Online is the real deal. --- ### Does what you want, and they'll listen to feedback too - Overall rating: 4/5 - Reviewer: Andrew F. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fairly straightforward, being able to send invoices directly and provide direct access for the accountant to pull the reports needed for tax time. No need for me to send anything, it's all right there. I liked how I was able to find something available in the US that wasn't working in Canada, and their engineers actually dug into it and found a resolution. Big points to them for that. #### Cons QBO is fairly pricey for what it does. You'd think with the extra fees they have on payment processing etc, they'd lower the subscription tiers. #### Reasons for choosing QuickBooks Online Took the advice of my accountant + the payment processor I used only had one integration set up --- ### Convenient and reliable for all sizes of business - Overall rating: 5/5 - Reviewer: Bill L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with QuickBooks Online has been positive. I appreciate its convenience, accessibility, and helpful features, but I still prefer the desktop version for its functionality, workflow, and the way it handles certain tasks. The desktop version feels more familiar and efficient for my needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros What I liked most about QuickBooks Online was its ease of use and accessibility. It made it simple to manage finances, track expenses, create invoices, and access important information from anywhere. The automation features and clear reporting tools helped save time and made staying organized much easier. #### Cons The subscription fees can add up, especially for small businesses or users who only need a limited set of features. Some essential tools and advanced functionality require higher-tier plans, which can make the overall cost feel less competitive. #### Reasons for switching to QuickBooks Online End of life for desktop support - we did not want to switch. --- ### Synced my Work Orders to quickbooks line and got paid in one step - Overall rating: 5/5 - Reviewer: David F. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great. More ability to access on multiple devices and also correct errors, especially great with syncing third party apps. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The tech support and ease of use when syncing with our 3rd party work order app. Seamless invoicing, good pricing, and any time we have questions- they have answers ! Thanks #### Cons Just the transfer from the desktop app to the browser version UI was a training challenge but this version is better #### Reasons for choosing QuickBooks Online Overall reliability and can do everything we need #### Reasons for switching to QuickBooks Online Usability and needed more users in locations with access --- ### Quickbooks list its edge - Overall rating: 3/5 - Reviewer: Cathleen D. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered The software used to be great and I felt that having Pro Advisor status mattered but I no longer feel that way. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I used to love being a Pro Advisor allowed me to be referred by Intuit as well as discounts for my referrals. I also love the fact that you can import your PDF statements now. #### Cons They do not value Accountant relationships and the constant price increases. Also changing format, if it’s not broke , don’t fix just to justify charging more. #### Reasons for choosing QuickBooks Online N/a I am actually considering switching to Xero --- ### QBO Provides what a business needs to operate - Overall rating: 5/5 - Reviewer: Stephen G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall a very good experience. Easy to navigate the different P&L's whether we are comparing current month vs previous month, or YoY, or YTD. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to access, very little issues and solid financial reporting. I like the detailed reporting of each G/L Code and category. #### Cons I would like a little more flexibility with account set up. It may be more with our accounting, but it feels like I can be limited at times as to account setups. #### Reasons for switching to QuickBooks Online Needed to upgrade to a software that could handle our growing business --- ### Does the job with fairly easy setup and help. - Overall rating: 4/5 - Reviewer: JASON M. - Verified reviewer: Yes - Industry: Automotive - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I am somewhat satisfied with what it offers and the customization. Looking up or searching in QuickBooks is usually very good. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Intuitive, AI integration updates, but it's in the learning stage where most of my results are irrelevant. Fairly simple to set up basic needs. Once you are beyond the basics, you may have difficulties setting up invoices and reports in full custom form. However, there are still modification which can serve large portions of needs. #### Cons Things can be problematic with errors that don't go away after fixes. Sometimes basic Excel is more efficient, depending on what you require and what the government requires. #### Reasons for choosing QuickBooks Online Ease of use and setup, support and past track record --- ### Quickbooks review - Overall rating: 4/5 - Reviewer: K F. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was very positive. I was able to dump years of data into it and sort it out in a few days. It was an extremely useful tool. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the AI component. And they give you 1/2 off to test it to see if you like it. And I was able to generate all kinds of financial reports that looked professional. polished, etc. #### Cons It's a bit complicated to navigate it if you're not a financially inclined person. And they only give you limited AI access to ask for help. I had to ask the AI the same question several times and by the time it understood my question my credits were up. I wish it had an easier way to extract pdf bank statements into quickbooks. #### Reasons for choosing QuickBooks Online Intro pricing was good and they offered an online bookkeeper to help for like 3 months so I could learn the software. --- ### Great Product, Easy to Use, Highly Customizable. - Overall rating: 5/5 - Reviewer: Lauren A. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Great program and I can't imagine using anything else. Since it is a popular program, our accountant is well versed and can use it easily. Quickbooks puts a lot of control and customization in my hands. The payroll function is so beneficial with Quickbooks tracking live checks and auto-creating labor and tax reports, and filing and paying taxes automatically. We have several integrations that sync flawlessly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly and easy to use. The financial and operational reporting is robust and used constantly. I love how I can build budgets in easily and track different key metrics. Invoicing and receiving payments is simple and Quickbooks makes matches to payments automatically. The support team is quick and helpful. I like the integrations that are available. It is inexpensive and does everything I need and more. #### Cons Sometimes AP payments are recorded as a payment and not a bill payment. I can't change or apply without voiding/deleting. When we receive AR payments through quickbooks, we get charge a processing fee. #### Reasons for switching to QuickBooks Online Not easy to use, accounting wonky, needed to request the support team run any reports. --- ### A necessity for business or personal financials - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been great! I really enjoy the features and the ability to stay on top of invoicing that it gives me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's user-friendly, organized, and efficient. I am able to easy keep track of invoicing and accounts receivable so I always know what has been paid and what is still outstanding. It has all the necessary features to stay organized with your business. #### Cons The only thing I don't love about quickbooks is that the home page doesn't have as obvious of quicklinks / shortcuts to highly used pages as I would like. However, once you get comfortable with how to navigate it, it's not a problem. #### Reasons for choosing QuickBooks Online There was better options for invoicing and keeping track of invoices. --- ### Most Optimal Invoicing and Financial Reporting Platform of All Times - Overall rating: 5/5 - Reviewer: Christin M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered QuickBooks Online is the central Financial Reporting and Invoicing program that I use in my Iron Door making company - it has been a great milestone with it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros QuickBooks Online is the most robust online accounting tool that I have ever used. I have integrated QBO with external platforms like PayPal which streamlines the entire process of reporting, invoicing and payment gateway. #### Cons Apart from lack of offline access capability, I do not have any other issue that I encounter when using QuickBooks Online mainly on the go. --- ### Simple, Reliable Accounting Tool That Covers the Basics Well - Overall rating: 3/5 - Reviewer: Khyan A. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with QuickBooks Online has been positive. It’s a practical, reliable accounting tool that handles the core financial basics well without requiring too much effort to maintain. From a SaaS and operational perspective, it’s easy to access, fairly intuitive, and works well for keeping financial data organised and up to date. It’s particularly useful for invoicing, expense tracking, and giving visibility across business finances in real time. The user interface is generally strong, though it can become a bit more complex as you move into deeper accounting functions or larger datasets. I can’t comment too heavily on value for money from a commercial perspective, and I haven’t needed to rely much on customer support due to not running into major issues personally. Overall, it’s a dependable, widely used accounting platform that does a good job of covering everyday financial operations without unnecessary complexity. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros QuickBooks Online is a solid, easy-to-use accounting platform that works well for day-to-day financial management without needing deep accounting knowledge. The user interface is clean and fairly intuitive, especially for core tasks like invoicing, expense tracking, and basic reporting. From a SaaS perspective, it keeps things simple and doesn’t overcomplicate the essentials, which is helpful when you just need to get things done quickly. Access and connectivity are strong, with everything running in the cloud and syncing across devices, which makes it easy to stay on top of finances whether you’re in the office or on the go. Team collaboration is also decent, particularly when multiple users (like finance teams, accountants, or managers) need access to the same financial data in real time. I've used this in past businesses with collogues and it served us well. From a value standpoint, it’s generally good for what it offers, especially for small to mid-sized businesses that want a straightforward accounting solution without heavy enterprise complexity. #### Cons While the interface is generally easy to use, it can start to feel a bit cluttered once you get deeper into features like reporting, reconciliation, and more advanced settings. Some workflows aren’t always as intuitive as they first appear, especially for non-finance users. As the system scales with more data, performance can occasionally slow down, particularly in reporting views or when pulling larger datasets. There is a fairly low ceiling for customisation and reporting workflows often leading to work being done in external systems like excel. Customer support is fairly mixed, I haven’t needed to use it often, but when issues do come up, resolution can sometimes take longer than expected depending on the complexity of the problem. I can’t comment too heavily on spam filtering, as it’s not really relevant to this platform. Bugs and issues are generally minor, but occasional syncing or categorisation quirks can happen, especially when integrating with bank feeds or third-party tools. --- ### QuickBooks Online - Overall rating: 4/5 - Reviewer: Jennifer H. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience has been positive. It is a reliable, cloud-based accounting system that handles core functions like invoicing, payments, and bank reconciliation efficiently. The real-time visibility into financials and strong bank feed integration make day-to-day accounting work much more manageable. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The direct bank and credit card feeds drastically reduce manual entry. Once rules are dialed in, categorization becomes semi-automated, and reconciliations move from a tedious monthly task to something you can maintain continuously. #### Cons The constant changes to menus and layouts are frustrating. Features move without warning, which disrupts workflows and slows down routine tasks. It also creates a training burden, since processes and instructions quickly become outdated. Overall, the lack of consistency makes the system feel less stable than it should for accounting work. --- ### Solid Cloud Accounting for Nonprofits - Overall rating: 5/5 - Reviewer: Kaitlyn S. - Verified reviewer: Yes - Industry: Museums and Institutions - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience with QuickBooks Online has been positive. It provides strong core accounting tools, helpful reporting, and easy cloud-based access for our nonprofit team and accountant. The platform improved organization and transparency in our financial tracking and made it easier to prepare reports for the board and budgeting. However, limitations such as the lack of integration with our Vanguard accounts and some nonprofit-specific workarounds created extra manual steps. Despite those challenges, it has been a reliable solution for managing our day-to-day finances. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros QuickBooks Online made it easy to track income and expenses, manage restricted funds, and generate clear financial reports for board members and stakeholders. The cloud-based access allowed multiple team members to work in the system, which was especially helpful for collaboration with bookkeepers and accountants. We also appreciated the ability to categorize donations, track grants, and quickly pull year-end reports for audits and budgeting. Overall, it simplified our financial management and improved transparency. #### Cons One of the biggest challenges was the inability to integrate or reliably connect with our Vanguard accounts, which made tracking investments and reconciling balances more manual and time-consuming. Some nonprofit-specific reporting also required workarounds, and certain features felt geared more toward businesses than nonprofits. Additionally, subscription costs can add up with add-ons, making it less flexible for smaller organizations with limited budgets --- ### Best App for Business Finances! - Overall rating: 5/5 - Reviewer: Nikki C. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with QuickBooks Online has been very effective for managing business finances in a centralized way. It handles core tasks like invoicing, expense tracking, and financial reporting efficiently, and the automatic bank syncing helps keep records accurate and up to date. While there is a learning curve and some features can feel a bit complex at first, it becomes much more manageable with regular use. The convenience of cloud access and having real-time financial visibility makes it a strong, reliable tool for day-to-day business accounting. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about QuickBooks Online is how easy it makes managing business finances in one place. It simplifies invoicing, expense tracking, and reporting without needing deep accounting knowledge. The real-time syncing with bank accounts is especially helpful because it keeps everything updated automatically, and the dashboards give a clear snapshot of cash flow and business performance. I also like how accessible it is from anywhere, which makes it convenient for managing finances on the go or across multiple devices. #### Cons What I liked least about QuickBooks Online is that it can feel a bit complex and overwhelming at times, especially when setting things up or dealing with more advanced accounting features. Some tasks require multiple steps or a learning curve to fully understand. It can also get expensive as you add more features or users, and certain useful functions are only available in higher-tier plans. Occasionally, the interface can feel cluttered, which makes it harder to quickly find specific tools or reports. --- ### The Best Accounting Software for Small Businesses - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with QuickBooks Online has been excellent. From setup to daily use, the platform is intuitive and well-designed. It has significantly simplified my bookkeeping, saving me time and reducing errors. The value for money is strong given the breadth of features offered, and customer support resources are readily available when needed. I would highly recommend QuickBooks Online to any small or medium-sized business looking for a reliable, easy-to-use accounting solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros QuickBooks Online is incredibly easy to use, even without an accounting background. The dashboard gives a clear, real-time snapshot of your finances, and navigating between invoicing, expenses, and reports feels seamless. The invoicing feature is especially impressive — professional, customizable, and quick to send. Financial reporting is thorough yet easy to understand, making it simple to stay on top of business performance. #### Cons There is very little to criticize. Occasionally, the platform can feel slightly slow to load during peak times, and some of the more advanced features take a little time to discover. The fees and charges can add up depending on the plan, which may be a consideration for very small businesses or freelancers on a tight budget. --- ### Powerful Tool for Small Business - Overall rating: 4/5 - Reviewer: Julieann L. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Once the initial deer-in-headlights trauma that happens when you first experience the platform and you really start to understand how everything works together (bills, invoices, reporting, etc) then it becomes as powerful a tool as any business can get. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros What is particularly useful to us is it's integration with our project management software. It easily and seamlessly transfers data back and forth and has reduced or eliminated double entry. A huge time saver. For a monthly fee of under $100, Quickbooks online gives us full financial insight into the profitability of our projects as well as for our company as a whole. We have not experienced any issues or glitches or anything similar. QBO has been a solid, dependable partner for our business #### Cons I often wondered why QBO does not have a learning portal readily available within our account. If it does exist, then it is not as prominent than I feel it should be. --- ### Very robust, inexpensive, doesn’t take an accounting degree and my customers love it. - Overall rating: 5/5 - Reviewer: Nathan H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My customers love the ease of paying bills with the click of a button in an email and you can also send a text. Customer service is effective although it’s incredibly rare I need it. It is a stable program that get continual upgrades. It allows me to track my hours, receipts and makes invoicing easy so that I don’t have to worry about making mistakes. I need a simplified system because my workload is erratic. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used QuickBooks for decades. QuickBooks online is incredibly nice because you can access it from any laptop and it has a phone app. I primarily use the phone app. It’s a robust program that gives small businesses like myself a way to track accounting, invoicing and credit card, etc. payments all in o e and at an affordable rate. #### Cons None. They keep upgrading to allow for better features and ease of use. They also expand on integration from third party apps to make it even easier to use. --- ### A Reliable Financial Management Solution For Growing Staffing Firms - Overall rating: 5/5 - Reviewer: Monique G. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, this platform streamlines financial management, improved visibility into bisiness perfomance and helped us maintain accurate records while supporting informed decision making. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Quickbooks Online gives me real-time visibility into our finances, making it easier to make strategic decisions. #### Cons While Quickbooks online is easy to use for everyday accounting, some advanced reporting and customization options needs training to use. --- ### Frustrating at times, but couldn't imagine not using Quickbooks! - Overall rating: 4/5 - Reviewer: Sara P. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, despite these frustrations with the updates, I find QuickBooks Online far superior to other accounting and inventory tools I have used. I have also noticed that customer service has improved significantly over the last few years. I look forward to seeing the platform continue to evolve. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We use QuickBooks Online as our primary accounting tool to manage finances, including invoicing, bill pay, tracking income and expenses, syncing bank transactions, and generating financial reports. I appreciate having these tools all in one place. It simplifies our customer management by keeping account notes, invoices, and payments organized. The ability to sync our bank account for real-time reconciliation is also a significant benefit. Our books have never looked better! #### Cons The frequent interface updates can be challenging. Some changes feel clunky or convoluted, making it frustrating to re-learn the layout constantly. While the "classic view" helps in some areas, I believe the platform would benefit from taking customer feature requests more seriously to improve usability. --- ### Reliable Accounting Software That Saves Time and Simplifies Financial Management - Overall rating: 4/5 - Reviewer: Jeff H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with QuickBooks has been very positive. It provides all the tools I need to manage my finances in one place, from invoicing and expense tracking to reporting and bookkeeping. The platform has helped streamline my daily accounting tasks and saves me a significant amount of time. While customer support can sometimes take longer to respond than I'd like, the team has generally been helpful in resolving issues. Despite a few occasional frustrations, QuickBooks has been a reliable and valuable solution for managing my business finances. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I feel like QuickBooks provides good value for what you pay. It has all the tools I need to manage my finances, create invoices, track expenses, and run reports without having to use multiple programs. It helps simplify my day-to-day bookkeeping and saves me a lot of time. #### Cons Customer support has been helpful whenever I've needed assistance, but there have been times when I had to wait longer than expected for a response. Occasionally, resolving more complex issues has required multiple conversations before finding a solution. --- ### From an Operations Director, QBO helps me team! - Overall rating: 5/5 - Reviewer: Suzanne F. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use QBO for financial reporting and processing employee payroll 2x/month with my real estate team; I'm a director of operations. Their customer support is very helpful and responsive with random issues I have had. I also process several co-sponsor invoices annually for our client events, and it's super clean and simple to do and customize to collect co-sponsor event payments. We also process HSA payments related to one of our employee's health insurance accounts, and this was simple to setup. I'm always learning more about QuickBooks, and grateful for how it supports our team and business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've worked with QuickBooks Online the last 3 years in my real estate job, and it's detailed and easy to use. I'm not a particularly math savvy woman, but I find QBO to have a clean and user friendly design. #### Cons I would like there to be a way to export all employee paystub PDFs at one time without have to separate them. --- ### The Few Pros and Many Many Cons - Overall rating: 3/5 - Reviewer: Jonathan T. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with QBO is one of frustration. I cannot do my file at my own pace and I have no privacy. The app they promised would give me the same experience as Desktop was a lie. The $150 disc that was good for 3 years is long gone and I was forced into an online mode that is awkward and unnerving. If I knew of a different software like QB Desktop that my accountant would accept, I would buy it in a heartbeat. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I own my own business (a high-end hair salon) for 20 years and have always used Quickbooks. Back in 2007 I would buy a QB Desktop disc for $150 that was good for 3 years. I have used Quickbooks Desktop for 95% of my time in business until early 2025. In March 2025 I was told that the QB Desktop subscription would double from $600 to $1200 on my next renewal and that I qualified for a special offer for QBO. I was very reluctant to switch. They told me there was an app that would give me the same experience with QBO as I had enjoyed with my QB Desktop for all those years. Remember, I am not an accountant and I probably only used 20% of what QB Desktop was capable of doing, but I was able to run my business, do direct deposit for my payroll, pay my payroll taxes, unemployment taxes, and whatever else was needed. I would sit down at the beginning of each month to close out the previous month by balancing my QB ledger with the bank statement and for 17 years I balanced it to the penny each month. I did not print up the Form 941's each quarter nor did I do year-end tax returns... I let the accountant do that and sign off on it. I felt I had complete control of my business on QB Desktop and it was not hard to do the payroll taxes & weekly payroll. I paid my bills using my bank's online Bill Pay and everything worked quite well UNTIL I switched to QBO. That app they promised would give me the Desktop experience did not. They lied to me and I was forced to learn to use QBO. I will say that when I needed assistance I got it (for free) and things seem to be working, but not as easy & stress free and Desktop. There are a few things I like about QBO - it is linked to my bank and when I enter the transactions into my ledger, it generates a picture of the check and that is a huge convenience. I used to sit down each month and go through each check on line to see who it was made out to and now the checks just appear instantly. I also like that I can sit down at work or home and use the software - my desktop was only available on my laptop at home, so I could not do it while at work. Doing payroll is easier and another big plus is that I do not have to send my file to the accountant each month - they can log onto my business at any time. #### Cons I dislike the fact that I have lost control of my file. With desktop I was able to make my edits and do what had to be done and when I was satisfied it was correct, I sent it. With QBO, it works on my file continuously and I feel I am forced to play catch up each time I log on to use it. I feel as if I lost my privacy because I cannot tweak my file and make it perfect b4 sending it to the accountant. With QBO I never know when my accountant has done anything, or for that matter, I dont know what they have done or saw. It's not that I have anything to hide, it's just the fact that I have lost control of perfecting my file b4 the accountant sees it. I am detail oriented and balancing my file each month with the bank statement was actually fun - now this is all done online without me knowing and I do not like that. I feel as if I was forced out of Desktop into some software that I resent. ## More reviews [Next reviews](https://www.softwareadvice.com/product/393202-QuickBooks-Online/reviews/?page=2) --- QuickBooks Online Reviews, Pros and Cons - 2026 Software Advice