What are Virtuous users saying about the software?

Just keeps getting better

We transitioned to Virtuous from Raiser's Edge several years ago, and it was probably the best decision we ever made in terms of being able to decentralize our CRM and make it accessible to our team at large. It took us a while to get everyone trained to use it but now that we are up to speed we don't know how we lived without it.

Pros

Virtuous was one of the newer CRM's when we started using it, but you can tell they are improving it all the time. As the years have gone by, its look and feel as well as features have continued to improve. It gives you the sense that you are working with a much bigger company that is dedicated to providing a quality product. It has helped our entire team have a central place to interact with donor data and we have been able to customize it to meet our needs.

Cons

There were a few hiccups initially as we got our data sorted out and imported to the platform and the fields customized for how we would use it. We probably still have some ways to go with our architecture, as we cannot continue to infinitely expand our data fields. We are at a point now where it is starting to get clunky with all the fields we have added. But it is not the fault of the platform, more the way we use it. The platform itself has continually improved.

Our Decision and Migration to Virtuous

We are thrilled to be with Virtuous and are very expectant that this software will enable us to grow in unmeasurable ways. With the marketing tools Virtuous offers, the possibilities are limitless.

Pros

Virtuous possesses one of the nicest interfaces out of the 10+ Donor Management systems/CRMs we looked at. The user-friendly interface and layout create an environment that is more enjoyable to work in and makes learning the software that much easier. We inevitably chose Virtuous because it offers so many automation tools that would allow us to streamline several tasks that had been managed manually. Virtuous came in clutch when Blackbaud dropped the ball. (I typically wouldn't use this opportunity to throw a competitor under the bus, however after our recent migration, it's only fair to others shopping to be warned). Virtuous was nothing short of amazing during migration period. They have always been very communicative and willing to assist. Even when our prior system was dropping the ball, they stepped in to do what they could do to ensure we were taken care of. I can honestly say that Virtuous seems to care about their customers and is on our side. Much more than most other vendors I have worked with.

Cons

Although Virtuous has several amazing automations, there are a few limitations. One key feature we were looking for, and still hoping for, is scheduled reports. Scheduled reporting and a more relaxed import tool would make this product and 10/10. By relaxed import tool, I mean an import tool that could be circumvented or allow for more data entry when a match was found. Other than that, the only other area that could be improved is customer service that could be reached by phone or live chat.

Hoping to see an improved experience over time- not yet convinced

We are not yet sure if it was the right choice for our organization to move to Virtuous. We still believe that the product will support our growth as an organization long term, but we are not currently satisfied and hope to be proven right. Based on our experience so far, we would not recommend Virtuous to another organization.

Pros

Virtuous has many intuitive features and is visually appealing for the user. Lists and queries are easy to run without having any background in querying language. I appreciate that Virtuous is frequently rolling out upgrades, bug fixes, and new features.

Cons

The software runs very slowly without explanation on some days, taking nearly a minute to load certain pages or widgets. Reporting has some limitations compared to our last software. Customer support is very hit or miss. Support is initially provided through a chat bot and then answered "usually" within 24 hours by a Virtuous representative. Some reps are knowledgeable and provide helpful links, screenshots, etc, while others don't seem to know how to work the platform themselves. There have been backlogs at times where requests are not answered for 2+ business days, and if you ask a follow up question, you may find yourself waiting again. There seems to be no option for an upgraded customer support package if you have unique or custom requests. The knowledge base is not comprehensive and is sometimes out of date. The migration process was also very rough. We started out with a professional and extremely helpful project manager, but when he transitioned off, it went downhill quickly. The Data Migration Specialist that worked with us did not seem to have experience and although she ultimately did what she could to be helpful, probably putting in many extra hours on our behalf, my sense is that her lack of initial training and lack of diligence in early conversations wasted many hours for both of us.

Incredible value for powerful industry-leading features

Virtuous is constantly evolving to meet the demands of a competitive marketplace. I've tried some of the other DRM services, and they were bloated and unwieldy. Something as simple as generating a year-end tax receipt was laborious and time-consuming. Virtuous removes that layer of complexity and puts you in control. It is flexible, extensible, and expandable with the click of a few buttons or keystrokes. I would highly recommend Virtuous to any non-profit organization looking for an affordable donor relationship management solution.

Pros

It is extremely easy to use. The Virtuous team has obviously invested vast amounts of time into determining the most intuitive way of doing things, such as creating projects or gifts, editing donor information, creating volunteer opportunities, or running queries or reports.

Cons

I'm having a difficult time coming up with any cons. I can honestly say there's nothing about Virtuous I don't like. Support staff is very accessible, so if there's ever been anything I was unable to accomplish, they were able to walk me through how to do it.

The Best People Make the Best CRM

Everything about Virtuous is easy and fast. Virtuous has made learning a new CRM simple. I can manage donors and gifts easily and quickly and when I need help, I can onboard staff in snap.

Pros

For me, Virtuous is about simplifying the typical CRM into a useful, efficient, and powerful tool. Add in Virtuous's automation features and, in my opinion, you get one the best CRMs at a great value. Now, add in some of the nicest people in the business, who really care about you, and you have the best CRM in the world.

Cons

While Virtuous is fantastic, it's also still growing. Some features are missing but they're getting added all the time. To make the automation even more powerful, I would love to see a Zapier integration.

The whole experience with Virtuous has been phenominal....

I would highly recommend Virtuous to any non-profit out there that wants to grow there giving and make there whole home office process much more efficient.

Pros

The technology is second to none. It has so many features to help our team stay organized and up to date with all communication with our database. The tools Virtuous offers, is helping us increase our giving and streamline our work flow. The Team at Virtuous has been easy to work with and extremely helpful through the transition process.

Cons

There is obviously some adjustment period from the old system we were using to Virtuous and getting use to all the tools they have. The Virtuous Team has been there every step of the way through this process, which has made the transition easier.

Customer service is non-existent

The experience has been poor. After a year of trying to get it up and running (countless hours from multiple team members) we are about to cancel our contract because the support has been that bad. I would not recommend Virtuous.

Pros

Helps us track incoming funds and monitor whether donors lapse

Cons

There is no dedicated customer support. If you have questions, you are required to send inquiries to a generic support account or chat with a bot. It is painfully slow to get any kind of acknowledgment of our questions, let alone reach a resolution. As a result, we have not been able to migrate from one marketing platform to Virtuous Marketing. Does not allow us to report income/donations in more than a handful of approved currencies.

High Quality, Comprehensive Database Management

Virtuous has enabled us to save money, and consolidate much of the other software we use for a variety of tasks, including sending out emails blasts, entering donor data, keeping track of fundraising, and more.

Pros

The support team is incredible and highly responsive. The capabilities of the software are far-reaching and make it so that it could be the only software we need for sign-ups, donations, volunteer management, emails, donor data management, and mailing lists.

Cons

The ease of use and versatility of the email system, Virtuous Marketing, could be improved, as well as minor bugs/quirks throughout CRM. That said, however, the frequent updates to the system are continually addressing such bugs, and only get better with time and more use.

Top-end CRM with a personal touch

Would definitely recommend this product and service for mid-size, non-profit companies looking for big bang for the buck. Plus, the customer service and personal training offered by Virtuous is second to none. Consider this as a strong contender in the CRM market.

Pros

- Ease-of-use - Deliverables - Customer service and training support - Nice visual data representation - Powerful - Secure - Awesome preexisting reports, plus options to manipulate as needed - Exactly what I needed to manage donor relationships and more!

Cons

- Jargon took some getting used to, but otherwise no complaints - Doesn't seem to integrate seamlessly yet with MailChimp

Easy to use, reliable, prompts giving data and history

Ease of tracking donors. Ease of identifying donors that have lapsed. CRM system that really works and serves both the donor and the organization.

Pros

Virtuous takes the guessing game out of nonprofit development work. Virtuous prompts you when donors have lapsed or when there are important events in a donors life. They are all about relationships and it shows in their software.

Cons

The only thing that I could possible say is that I wish their was the opportunity to add on a peer funding application for our donors. Which may simply be something that I'm simply not aware of at this point.

Great platform; still in development

Although it's live, functional, and an overall great platform, Virtuous is still a work-in-progress in somewhat early-stage. Dev team is still working to streamline some of the fundamentals. If you go into it knowing that, you'll be perfectly happy. If you go in thinking you'll be using a "matured" software, you will get frustrated.

Pros

User experience and design is grade A. A lot of cool functionalities that most non-profit CRMs don't have.

Cons

Queries are a little wonky compared to other nonprofit CRMs I've used.

Great program!

Great idea but a bit tough for some old folks where in the world internet is a problem! Wonderful that supporters can be encouraged in days instead of weeks well done !!

Pros

The fact that it is so quick and I can write to supporters so much faster to thank them! I can see if the giving is up and down and we can get figures for the accounts so much sooner! It also tells me of those who have not given recently and I can get maps of area where they live and this is fantastic for travel and deputation work!

Cons

Takes a time to get to grips and need a simplified manual! It is good that you can get good training and our HQ can use team viewer to teach us and take over screen for lessons!

Excellent and Affordable!

Virtuous is a great partner - very open to new ideas for enhancements, very like-minded in doing something for the greater good and all about creating win-win situations.

Pros

This software is extremely intuitive and easy to use. It's tailored for the non-profit world and innovative in its approach around social network value. We love the open access to the database and the partnership with Mode Analytics make it really powerful for reporting. We love it!

Cons

The system still needs some enhancements around major donor development and Virtuous is aware and working on it. We are working in partnership with them to develop those aspects.

Great User Experience

I'm new to the non-profit world, so Virtuous has been a helpful tool to do my job well with efficiency.

Pros

I've loved how easy it is to use Virtuous. The trainings are plentiful, the interface is user-friendly, and the transition from one database to another has been as smooth as possible. Great customer support. So far, I have no qualms about Virtuous.

Cons

The hardest part about using Virtuous has just been learning how to use it. Like any new product, you have to take the time to read the "manual" and figure out how things work. Aside from that, integration has been easy.

Very thoughtful layout and usability

I have sat in demos for almost every CRM out there before choosing this system. This took a lot of time. I started actually with this CRM and then sat in all the other CRM demos and no one lived up to Vituous. No need to do that work again if you’re looking for a CRM this is the one!

Pros

The layout is very easy to not only look at all day but to use. All of the information I would want on a potential donor or client is in this system. When designing this system they clearly understood what was needed to take relationships and development to the next level. I also get my questions answered very fast.

Cons

User friendly interface, building relationships with our base, value added features

Hands down offering the greatest amount of features we had to have at a value we felt was acceptable.

Pros

We compared 10 products on the following criteria: Would our staff be engaged and want to learn the system- Intuitively easy with features that improve their daily work, Yes Will the platform allow relationships to be built and strengthened- Yes, built in features that allow for the strategic relationships Is it value added and cost friendly- Yes, total cost of ownership that allows us to scale up or down without compromising the other must haves.

Clean and user-friendly

Our organization had an unwieldy CRM before, and Virtuous made our CRM troubles disappear.

Pros

Ease of use, good looks, and excellent query tools. Virtuous was developed with people in mind. For that reason, it's delightful to use, and I highly recommend it.

Cons

The only con I can think of is having to migrate data to Virtuous if you're already using an ok CRM. If you're happy with what you have, it might be more trouble that it's worth. Otherwise, go for it. This is better than anything else I've seen on the market.

Review for Virtous

Overall it was easy to learn and once you get the hang of it then it is so simple to use.

Pros

I like that it is easy to use and that you have customer support through messenger write there at your fingertips.

Cons

There are very few things that I do not like about this software. I would say the one thing that I had to overcome is learning the equations for the different reports that you can run.

Super helpful program!

Pros

It makes contact/donation management really simple. Customer service is usually pretty quick to respond, although it's usually easy enough to figure out without needing help.

Cons

Some of the features can be a little difficult to get used to, but that's just a kind of standard learning curve.

Powerful CRM w/ knowledgeable tech support

Would love the option of removing system labels, also virtuous scores - as a member of our company the virtuous scores aren't helpful.

Pros

The tech support has been helpful and timely. Very functional, doesn't feel like a lot of excess features. Like the note-taking feature w/ individual contacts so I can remember where I left off with them the next time I connect with them. Haven't added any widgets yet to our home screen but imagine that will also be a helpful feature.

Cons

I can't remove system labels that I find unhelpful, e.g. "prelapsed" or "lapsed" donor labels either aren't meaningful or once a donor lapses once it seems to remain there for a while even though their giving resumed soon thereafter

The software is cutting edge and the staff is excellent to work with. Virtuous is already great, and only going to get better!

Pros

Innovation, marketing automation features, user friendliness, look and feel of the software, dashboards, and reporting/queries.

Cons

We have just started with Virtuous so haven't come across any Cons to this point. The only negative so far is that our estimated conversion time is a bit longer than originally expected.

Fantastic experience with this software

Pros

I could praise many things about this software but the top pros would have to be the sharp clean interface and the ability to integrate with Sripe.

Cons

The software itself can be time consuming on occasion as well as hard to catch onto for team members with less experience in the fundraising arena.

Great way to stay organized

Virtuous has helped us to stay organized and to engage with our donors better. The email send function keeps everything integrated and organized so anyone can pick-up someone else's work and provide each donor with a personalized experience.

Pros

Virtuous makes it easy to keep all of our donors organized. We are a large nonprofit and prior to beginning to use Virtuous things weren't easy to sort out. It is great to be able to sort and organize to get a better understanding of our donors.

Cons

It can be a little clunky if you need to sort based on a criteria that is not already available. It is still possible, but it can be tough to sort.

Gets the job done.

We upgraded from spreadsheets (thankfully I wasn't the converter on this!) and it makes our work so much easier.

Pros

We use this software exclusively to track and organize info on our donors. I really like how all team members can use the tagging system, and make notes about all donors - individuals to organizations.

Cons

Like other similar systems, I find the reports consfusing and mindboggling. In order to run the same report again and again, I have to take painstaking notes of what I clicked on to generate the report I need.

Virtuous has insightful features that make it easy to track overall user engagement with the organization, not just donations.

Pros

Love the dashboard. It displays everything I want to see in a format that places the most important things where my eyes look first.

Cons

Reporting features are confusing to use. I was told I could use any existing fields to customize reports, but it wasn't that straight forward when I went to go do it.