Continually improving, one-stop software to organize data

Overall, Virtuous is a great software that I am excited to continue using as it evolves and continues to improve.

Pros

Virtuous encompasses and anticipates many of the administrative needs of its users. The development and support teams are incredible and responsive, especially when rolling out new features that have glitches. The interface is easy to learn, especially with the help of the training videos, support articles, and monthly webinars. The support chat is a very handy tool, and replies are always prompt. Virtuous takes many different aspects that go into making a successful organization such as donor data management, emails, volunteer hours, and a million flexible way of managing the data, and puts it into one continually evolving and improving system.

Cons

Because the team is always working on improving Virtuous, glitches are fairly frequent with new updates, although the team is very responsive in fixing them. Although the support and training are great, navigating Virtuous can sometimes be rather difficult, and it isn't always obvious how to find the information you need, especially writing emails (confusing trying to start, and figuring out lists, and who they can be sent to) and making queries. It can take a lot of practice to feel comfortable.

Incredible value for powerful industry-leading features

Virtuous is constantly evolving to meet the demands of a competitive marketplace. I've tried some of the other DRM services, and they were bloated and unwieldy. Something as simple as generating a year-end tax receipt was laborious and time-consuming. Virtuous removes that layer of complexity and puts you in control. It is flexible, extensible, and expandable with the click of a few buttons or keystrokes. I would highly recommend Virtuous to any non-profit organization looking for an affordable donor relationship management solution.

Pros

It is extremely easy to use. The Virtuous team has obviously invested vast amounts of time into determining the most intuitive way of doing things, such as creating projects or gifts, editing donor information, creating volunteer opportunities, or running queries or reports.

Cons

I'm having a difficult time coming up with any cons. I can honestly say there's nothing about Virtuous I don't like. Support staff is very accessible, so if there's ever been anything I was unable to accomplish, they were able to walk me through how to do it.

The whole experience with Virtuous has been phenominal....

I would highly recommend Virtuous to any non-profit out there that wants to grow there giving and make there whole home office process much more efficient.

Pros

The technology is second to none. It has so many features to help our team stay organized and up to date with all communication with our database. The tools Virtuous offers, is helping us increase our giving and streamline our work flow. The Team at Virtuous has been easy to work with and extremely helpful through the transition process.

Cons

There is obviously some adjustment period from the old system we were using to Virtuous and getting use to all the tools they have. The Virtuous Team has been there every step of the way through this process, which has made the transition easier.

Top-end CRM with a personal touch

Would definitely recommend this product and service for mid-size, non-profit companies looking for big bang for the buck. Plus, the customer service and personal training offered by Virtuous is second to none. Consider this as a strong contender in the CRM market.

Pros

- Ease-of-use
- Deliverables
- Customer service and training support
- Nice visual data representation
- Powerful
- Secure
- Awesome preexisting reports, plus options to manipulate as needed
- Exactly what I needed to manage donor relationships and more!

Cons

- Jargon took some getting used to, but otherwise no complaints
- Doesn't seem to integrate seamlessly yet with MailChimp

Easy to use, reliable, prompts giving data and history

Ease of tracking donors. Ease of identifying donors that have lapsed. CRM system that really works and serves both the donor and the organization.

Pros

Virtuous takes the guessing game out of nonprofit development work. Virtuous prompts you when donors have lapsed or when there are important events in a donors life. They are all about relationships and it shows in their software.

Cons

The only thing that I could possible say is that I wish their was the opportunity to add on a peer funding application for our donors. Which may simply be something that I'm simply not aware of at this point.

Great program!

Great idea but a bit tough for some old folks where in the world internet is a problem! Wonderful that supporters can be encouraged in days instead of weeks well done !!

Pros

The fact that it is so quick and I can write to supporters so much faster to thank them!
I can see if the giving is up and down and we can get figures for the accounts so much sooner!
It also tells me of those who have not given recently and I can get maps of area where they live and this is fantastic for travel and deputation work!

Cons

Takes a time to get to grips and need a simplified manual!
It is good that you can get good training and our HQ can use team viewer to teach us and take over screen for lessons!

Excellent and Affordable!

Virtuous is a great partner - very open to new ideas for enhancements, very like-minded in doing something for the greater good and all about creating win-win situations.

Pros

This software is extremely intuitive and easy to use. It's tailored for the non-profit world and innovative in its approach around social network value. We love the open access to the database and the partnership with Mode Analytics make it really powerful for reporting. We love it!

Cons

The system still needs some enhancements around major donor development and Virtuous is aware and working on it. We are working in partnership with them to develop those aspects.

Great User Experience

I'm new to the non-profit world, so Virtuous has been a helpful tool to do my job well with efficiency.

Pros

I've loved how easy it is to use Virtuous. The trainings are plentiful, the interface is user-friendly, and the transition from one database to another has been as smooth as possible. Great customer support. So far, I have no qualms about Virtuous.

Cons

The hardest part about using Virtuous has just been learning how to use it. Like any new product, you have to take the time to read the "manual" and figure out how things work. Aside from that, integration has been easy.

Very thoughtful layout and usability

I have sat in demos for almost every CRM out there before choosing this system. This took a lot of time. I started actually with this CRM and then sat in all the other CRM demos and no one lived up to Vituous. No need to do that work again if you’re looking for a CRM this is the one!

Pros

The layout is very easy to not only look at all day but to use. All of the information I would want on a potential donor or client is in this system. When designing this system they clearly understood what was needed to take relationships and development to the next level. I also get my questions answered very fast.

Cons

Clean and user-friendly

Our organization had an unwieldy CRM before, and Virtuous made our CRM troubles disappear.

Pros

Ease of use, good looks, and excellent query tools. Virtuous was developed with people in mind. For that reason, it's delightful to use, and I highly recommend it.

Cons

The only con I can think of is having to migrate data to Virtuous if you're already using an ok CRM. If you're happy with what you have, it might be more trouble that it's worth. Otherwise, go for it. This is better than anything else I've seen on the market.

User friendly interface, building relationships with our base, value added features

Hands down offering the greatest amount of features we had to have at a value we felt was acceptable.

Pros

We compared 10 products on the following criteria:
Would our staff be engaged and want to learn the system- Intuitively easy with features that improve their daily work, Yes
Will the platform allow relationships to be built and strengthened- Yes, built in features that allow for the strategic relationships
Is it value added and cost friendly- Yes, total cost of ownership that allows us to scale up or down without compromising the other must haves.

Powerful CRM w/ knowledgeable tech support

Would love the option of removing system labels, also virtuous scores - as a member of our company the virtuous scores aren't helpful.

Pros

The tech support has been helpful and timely. Very functional, doesn't feel like a lot of excess features. Like the note-taking feature w/ individual contacts so I can remember where I left off with them the next time I connect with them. Haven't added any widgets yet to our home screen but imagine that will also be a helpful feature.

Cons

I can't remove system labels that I find unhelpful, e.g. "prelapsed" or "lapsed" donor labels either aren't meaningful or once a donor lapses once it seems to remain there for a while even though their giving resumed soon thereafter