--- title: "YourMembership Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of YourMembership. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if YourMembership is a good fit for you!" source_url: "https://www.softwareadvice.com/nonprofit/yourmembership-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Membership Management Software](https://www.softwareadvice.com/membership-management/) / [YourMembership](https://www.softwareadvice.com/nonprofit/yourmembership-profile/) / YourMembership Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/nonprofit/yourmembership-profile/) Reviews [Alternatives](https://www.softwareadvice.com/nonprofit/yourmembership-profile/alternatives/) # YourMembership User Reviews ## Reviews summary - Overall rating: 3.8/5 - Total reviews: 175 ### Secondary ratings - Ease of use: 3.7/5 - Customer support: 4.0/5 - Value for money: 4.0/5 - Functionality: 3.7/5 ### Rating distribution - 5 stars: 58 reviews (33%) - 4 stars: 68 reviews (39%) - 3 stars: 29 reviews (17%) - 2 stars: 8 reviews (5%) - 1 star: 12 reviews (7%) ### Most mentioned pros - It uses common sense and the navigation is intuitive. - User-friendly! - It is a great tool to assist those members that have not yet logged into their account and try to help them to use the Chapter membership database and take advantage of the Yourmembership benefits offered. ### Most mentioned cons - Prompts for a 30 day code to be entered at least once a week, sometimes more. When people are purchasing tickets for events, the database reuses invoice and registration numbers so there is not an accurate count or record. - The web templates have been difficult to use. - I do all of the accounting and member services so have not been able to learn all the ways it can be used. ## YourMembership customer reviews Showing reviews 1-25 of 175 (page 1). ### Great value for your money. Always improving, with no need to upgrade. - Overall rating: 4/5 - Reviewer: George R. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. YM delivered a stable, reliable platform to 15 of our associations and allowed us to shift investment to other proprieties without losing features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Community Brands continues to invest in the YM platform, and as a SaaS product, upgrades are delivered on a regular basis without the need for continuous testing by the user base. #### Cons Occasionally, your product enhancement request can be lost among the hundreds of other customers using the product. It is best to team up with other customers to upvote your recommendations. #### Reasons for choosing YourMembership overall value. #### Reasons for switching to YourMembership Cost, support effort --- ### Successful Launch - Overall rating: 4/5 - Reviewer: Gina M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered Overall, I've been very pleased with YourMembership from initial introduction, through implementation, and into daily operations. I especially appreciated working with my Implementation Specialist, who not only guided me throughout the implementation but also spent the extra time to understand my work style to be sure her support set us up for success in the long term. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros YM's fit to our overall needs is a strong match and has streamlined our operations. What used to be an in-house generated, workaround, and very manual process member experience is now an automatic, professional member experience. Now workarounds are to maximize instead of survive. #### Cons Although most of the system works as advertised, some offerings have not meet the full expectation. For example, my expectation for the Quickbooks Connector was a real-time, automated data transfer from YM to QB but instead is a manual download and upload of data. The process does work well and meets our needs - just not as slick as expected. #### Reasons for switching to YourMembership Improved member experience, social link, increased operational efficiencies, less manual, custom programming requirements --- ### Very outdated in user experience and features offered - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Bad. Using it for the last 3 years but wanting to find a better solution for our members managment. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Probably the export / import functions and website integration that we use most. The rest is less impactful to our business. #### Cons It is simply too outdated for us to use effectively. Interface is too simple and not attractive, files uploading too cumbersome and website management too. The members corner is too old for any of our members to even consider logging in anymore. It does not integrate with tools we use most. #### Reasons for choosing YourMembership I wasn't at the company at that moment. --- ### Full featured platform with a terrific support team. - Overall rating: 5/5 - Reviewer: Lance M. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered Working with [sensitive content hidden] was fantastic. [sensitive content hidden] went to CommunityBrands (YourMembership) after being a user at one of their customers so she knows the system like nobody else. [sensitive content hidden] and his design team did such a great job on our website and were very accommodating to my several changes along the way. The website turned out fantastic! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that I didn't have to build my own solution since their platform already handles most everything. #### Cons Setup of the different types of memberships/member types was very confusing. I felt their setup guides could have been easier to understand. #### Reasons for choosing YourMembership Their backend software was so much more intuitive and easy to use. Many of the competitor's software looked dated and was confusing. --- ### YourMembership Review - Overall rating: 5/5 - Reviewer: Desiree U. - Verified reviewer: Yes - Industry: Child Day Care Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Their customer service is good, response times are quick, and the produce keeps improving. I would recommend! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This was a very easy to learn system. It uses common sense and the navigation is intuitive. User-friendly! #### Cons The value is there, but I have seen lower priced systems that are comparable. The price point could be lower. --- ### Nice product pity about the service - Overall rating: 3/5 - Reviewer: Frank Z. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very unsatisfactory. We were convinced to adopt the YM website capability which looks fine. Our not very complex design for Home page and additional pages is already past the one anniversary ! (only have had a home page design so far!) #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Extensive member management and dues capability #### Cons Flexibility to change website is severely impacted by lack of Your membership development resources. Paid for development cycles are not met, and delayed continually #### Reasons for switching to YourMembership To simplify interworking between website and membership management for our members portal. --- ### YourMembership Implementation - Overall rating: 3/5 - Reviewer: Gwen B. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered We hope the overall experience for our members and staff will be good once we finalize the launch. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The support has been good. We have not yet launched our CRM or Website. #### Cons The web templates have been difficult to use. #### Reasons for choosing YourMembership We looked at a number of other CRM systems. This was an inexpensive alternative. #### Reasons for switching to YourMembership Forced to switch due to buyout of app. I'm glad we are getting better customer service/tech support. --- ### It is very strong system that works out of the box. - Overall rating: 4/5 - Reviewer: Virginia H. - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It is very intuitive to use. The online support available, through videos and articles makes learning easy. Even those uncomfortable with technology are able to work through this system, while those more comfortable can take advantage of some really nice features. Directory reports are easy, the dashboard gives a great snapshot of where everything stands, and creating our website and making changes to it are as easy as typing in Word. The implementation went smoothly because of the great actions of the YM implementation team. They helped us set up the system in the best way for our specific needs. #### Cons The events section is not as robust as in some other CRMs. Admins don't have any more rights to change/ alter a registration than an end user, so for more complex events you ahve to create a lot of promo codes and, sometimes, separate private events. --- ### Avoid - Overall rating: 1/5 - Reviewer: Joshua K. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The Interface looks modern and nice. That's it. #### Cons Server times out multiple times a day and you have to go back and refresh while navigating around. Prompts for a 30 day code to be entered at least once a week, sometimes more. When people are purchasing tickets for events, the database reuses invoice and registration numbers so there is not an accurate count or record. --- ### Great Product for Associations & Societies - Overall rating: 5/5 - Reviewer: Emily M. - Verified reviewer: Yes - Industry: Human Resources - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their implantation team is great to work with and streamlined the big endeavor. Their response time with their customer support team has vastly improved and they are very responsive. We are an AMC and have both trade associations and societies onboarded with YM. They always find a way to work with the organization to find solutions for each organization's needs. #### Cons There isn't much customization you can do, but if you need something that they don't offer, there is usually a workaround that can be done. --- ### Great product - Overall rating: 5/5 - Reviewer: Becky B. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience has been great. The product is amazing for my department's needs. I work in the database every day and after 5 years, I am still figuring out new ways to better streamline what we do. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really appreciate the availability of customizable options to meet ever changing needs of our organization. #### Cons Staff resistance to embrace the change to a new system or to learn the new features that could save them time. Any software issues that are brought up with YM are usually already in the works and they are very receptive to suggestions for future upgrades needed. #### Reasons for choosing YourMembership Price was a big factor as was the education component. Other products that we looked at did not offer the features we needed. YM surpassed my wish list of features and continues to be a great tool that allows me to work more efficiently for our members. #### Reasons for switching to YourMembership They went out of business and left us in a bad situation #### Vendor response Becky, thank you for the review! As an all-in-one solution for small staffs, we are glad to hear that your team has found success in managing your association and streamlining your processes with YourMembership! Replied September 2021 --- ### YM Membership Platform Review - Overall rating: 4/5 - Reviewer: Wil M. - Verified reviewer: Yes - Industry: Public Safety - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered I would say decent, we have had a few struggles and thought it would work a little bit better in some things we are using it for but all and all it seems to be a good assn mgt software solution. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros That they assigned us a dedicated rep, [sensitive content hidden], to meet with us weekly to help implement the software. [sensitive content hidden] did an EXCELLENT JOB helping us get through the initial steps and get into the functionality. She even suggested work arounds for some of the things we wanted the system to do but wasn't designed to do. #### Cons Some of the functionality seems antiquated compared to other web products out there. #### Reasons for choosing YourMembership functionality and price, both of which were important --- ### Do your homework...YM is not a turnkey solution for all organizations, lousy customer service. - Overall rating: 2/5 - Reviewer: Ford B. - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Software has some interesting features, but not all were useful to our organization. Best pro: it's very easy to maintain a decent looking public facing website. Email marketing tools are excellent. #### Cons After the initial six-week set up, we were pretty much left to the wolves. We hired one of their recommended consultants to help us prepare our database for implementation to the system, but our dues schedule was too complex to be completely integrated, so we were forced to maintain two databases (one for membership services and communications, and the other for financials -- not an ideal setup, to say the least, but we were too far in to quit). Due to the difficulty for obtaining quick support solutions, our staff never fully bought in. Dealing with YM's customer support was always was hit or miss -- it really depends on your issue and which YM support member you reach. This isn't easy to control. To obtain support, you must create a ticket, which is prioritized by the company's support team , who then answers in order and/or importance. Answers to questions can take 48 hours, which is frustrating. The upshot for our organization is that we ditched YM after 3 years. On top of all that, the cancellation process was a bit murky as well, and we were even charged several months after we moved on to another AMS. Some of the blame for that was on us, but YM certainly didn't help clear the waters with the cancellation process. Overall, I can not recommend this software provider. --- ### Not for Trade Organizations - Overall rating: 1/5 - Reviewer: Kelle S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. All of the deficiencies listed above were frustrating, time-consuming, and took away from the real objectives of our organization. Unfortunately, more times than not, the customer service we received when trying to work through issues was lacking in consistency and expertise. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The front end website was linked to the back end administration. But then again, shouldn't they all be? #### Cons **The user experience of my members was so inadequate, we had to discourage members from registering for events or education online. The number of calls we fielded because of access was incredibly inconvenient, but we had to help our members the best we could. **I had a complex dues structure and YM did not have the capacity or understanding to meet our needs. We could not allow new members to register online because the calculations in the programming couldn't handle the variables. **The export/import with Quickbooks was ineffective. We had to do so many adjustments once the data was imported to QB, and it took a significant amount of time. I actually lost my 3rd party accountant (a CPA) because of how cumbersome the process was. I had to spend extra time researching where to "reclass" the items that were dumped into a "holding accounts" so that my accountant could make the adjustments. Journal entries were abundant and threatened our credibility with the Board. #### Reasons for switching to YourMembership Because YourMembership bought Affiniscape, and we had a "forced migration." --- ### Registration System Review - Overall rating: 3/5 - Reviewer: Tara D. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered Overall, the experience with YourMembership is a little frustrating and difficult. The registration is very confusing to set-up and not straight forward. There are good features to it but I think it's more confusing than it needs to be. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It's nicer looking for the attendees when they are registering for the conference than the system we had before. I like that the Attendee Types make it look cleaner and that you can attach different sessions and tickets to each attendee type if you want to instead of it being the same for each one. #### Cons 1. There is no "back-end" to the registration system. I see exactly what the attendee sees when they register. This isn't the worst but there are many issues that could be solved if there was a back-end where the admin saw things the attendees couldn't and could change things the attendees can't change. For example: 1a. I'm unable to make Attendee Types and tickets that are hidden at attendees. For example, I register individuals such as Speakers, Exhibitors, VIP, Press, etc. for them - they don't register themselves. There is no way in your system to set up an Attendee Type and a ticket for each of those registration types and have it hidden from the attendees but available to me. 1b. I'm unable to change the cost of a ticket or session when I'm checking out (speaking strictly admin here). I would need to create a whole new ticket or session with the new price if I wanted to edit the price of an item for one individual. 2. I order of the attendee types is numerical. We should be able to choose whichever order we want them in (drag and drop). Same with the Tickets. 3. It's weird you have to go into Ecommerce to delete a ticket and can't do it in the event you created it in. 4. You should be able to make space changes in the Registration Form. The area of the left hand side is too narrow and the questions are too close to one another (top to bottom). --- ### Your Membership - Overall rating: 4/5 - Reviewer: Liz O. - Verified reviewer: Yes - Industry: Philanthropy - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Attractive website.[sensitive content hidden] is an outstanding support to us. #### Cons Design capabilities are very limited unless you know code very well. --- ### Organization went to a new level - Overall rating: 4/5 - Reviewer: Deanna D. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered The implementation process was excellent. We were assigned our own point person and she was fantastic. Very knowledgeable, kept us on point and helped us figure things out that work for us because of her knowledge and experience. Using the system has been a game changer for us. More members are getting more engaged. We are able to handle renewals and new applicants much more efficiently. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ability to reach members and maintain active memberships and renewals #### Cons It is not as mobile friendly as I would like to see. Creates issues for members. #### Reasons for choosing YourMembership Best balance of features with cost. Strong implementation, support and knowledge base to draw on. --- ### Complicated - Overall rating: 3/5 - Reviewer: Torey R. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We're certain there is more we can get out of our use of YM, but we've had a lot of turnover and the implementation left something to be desired. The hardest part is getting ahold of an actual person to sort out unusual pieces in the system. Luckily we finally have enough staff to have someone focus on it, but if you are a very small organization (5 or less), this may not be the best fit. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros It does have a great back end look and the ability to customize almost everything is nice. As a database, it works great. #### Cons Sending emails to members is a design nightmare, so much so that we utilize Constant Contact for all of our email sending. There are a lot of features, but they are usually hard to use or not intuitive. You're stuck with their preferred provider for any payment processing. --- ### Outstanding customer service! - Overall rating: 4/5 - Reviewer: Maria S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered I can't rave enough about your customer service reps. Today I spoke with [SENSITIVE CONTENT HIDDEN] about an issue that was deeply frustrating and limited my ability to create useful Group pages for our members (the problem was the way our site had been set up, so the fault was totally ours). He cut through my confusing explanation, understood what I was trying to do, and walked me through a solution quickly and with laughter. I've talked with [SENSITIVE CONTENT HIDDEN] in the past, and she was also exceptional. I don't remember the names of the other people I've spoken to, but every one of of them has been outstanding and deserves accolades. They are a real credit to your business. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We're still working out the kinks but we hope that the Group function will dramatically increase our members' ability to feel connected and learn from each other. #### Cons It would be great if there was a basic "you're an admin, here's what you can do in Groups" video publicly available to train group admins. --- ### Good Option for Smaller Organizations - Overall rating: 4/5 - Reviewer: Mallory C. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think the team at YourMembership is responsive to requests, but some of the system capabilities are lagging from a technology standpoint. Our organization is growing and moving quickly and we don't always have the tools within YourMembership to do some of the things we want to and have had to go elsewhere for these services. Strictly from a membership management system and website provider - the platform works for our small sized team. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros We use this software for Association Management as well as our external facing website. I like the updates we have recently made to the website utilizing this platform. I also appreciate the reporting capabilities on the backend. #### Cons I wish there were more formatting options for sending emails out of the system. The generic emails can seem bland and without having much of a coding background, its difficult to make them look like more pleasing from a marketing perspective. --- ### Can Do Alot - Overall rating: 5/5 - Reviewer: Logan B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Support has been great and helpful for the most part. We did find an issue with an item that greatly impacted one of our clients and were disappointed in how it was handled. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's ability to dive into data and do complex membership dues structures and events #### Cons It's not super user friendly or easy to set up #### Reasons for choosing YourMembership It fit the clients needs best. --- ### Great overall software for Member Association CRM and Website Management - Overall rating: 5/5 - Reviewer: Eric G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ability to customize and good customer support. #### Cons Can take awhile for new features to be implemented --- ### Not a very happy experiwnce - Overall rating: 2/5 - Reviewer: Jennifer M. - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered I have yet to see benefits from this software that I can't get somewhere else. Granted it keeps track of all of my members but so do other software companies #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It is easy to download lists that you need of your clients or members, that is about the only thing that I like about it #### Cons I do not like the support team. I put in a ticket almost 24 hours ago and haven't heard anything back. Any time that I call I get sent to a voicemail. My company has been with them since 2012 and paid 7K a year but when I need to change the look they want 2.5K more. We are a non profit and are on a much smaller budget so this is alot. As soon as my board approves it I will be taking my business to another company. If you are a large company that needs many bells and whistles then they might work for you but we don't and it makes navigation so hard. It was easier to create a new website through Wix and send a newsletter through their platform than to send something through your membership. I'm sure that for some companies this is what they need but if you are a small business or non profit there are much better options out there like Alumni360, Memberclicks, Member 365 and others --- ### Membership Software - Overall rating: 1/5 - Reviewer: Zelda C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered Customer service is very poor. If we do manage to get help the assistant is not at all familiar w/the softwares capabilities. Often that person is hunting & pecking for answers same as we do. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Membership Search is about it. Everything else is very difficult to navigate. #### Cons Inability to get data needed for reporting, no query ability. Not able to invoice to a Master Account w/out having the Master Account actually log in to gather invoices. Event planning updates is never seamless. If there is a correction that is needed to the Event, updates fail. Membership Invoicing is a Nightmare. Every year there is duplicate invoicing. --- ### A great tool for bringing membership together - Overall rating: 4/5 - Reviewer: Neil R. - Verified reviewer: Yes - Industry: Information Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered Overall, from conception to initialisation Yourmembership have been a great company to work with. They have been very open with our ideas and whether the system can help realise them and, if not, have suggested alternative ideas. Where they win hands down though is the support desk. I have always gotten a timely response to my queries and they have explained things easily over mail as the time difference makes it difficult to speak on the phone. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software has a great GUI for back end users but for the front end members it looks very professional and snazzy with lots of collaborative features for them to get stuck into #### Cons One of our custom pages is VERY fragile and we ave had to learn some basic coding in order to edit it using the advanced editor. ## More reviews [Next reviews](https://www.softwareadvice.com/nonprofit/yourmembership-profile/reviews/?page=2) --- YourMembership Reviews, Pros and Cons - 2026 Software Advice