Their implantation team is great to work with and streamlined the big endeavor. Their response time with their customer support team has vastly improved and they are very responsive. We are an AMC and have both trade associations and societies onboarded with YM. They always find a way to work with the organization to find solutions for each organization's needs.

There isn't much customization you can do, but if you need something that they don't offer, there is usually a workaround that can be done.

The service is outstanding. My implementation person ([SENSITIVE CONTENT HIDDEN]) has been very responsive and helpful!

There are several things that are really great about this software - it makes managing an association easy. Having the option for auto-pay is huge and the system is flexible so that we can really make exactly what we need. We are really striving to do everything in one system versus many so YM has really streamlined all of our processes.

*Need to add duplicate search for Non Members - This is VITAL! We have tons of wasted records because there is no duplicate search for Non Members *Better way to match non member with member when the non member uses the organization name of a company that is a member *Main Dashboard needs to be configurable - I would love to add most recent email results, active quiz/survey results and non member details. Also a notification of a member switching between types *The email feature was sold to me as it was comparable to Constant Contact - it is not at all and shouldn't be sold that way. Very annoying that I can't resize pictures and add more widgets. The email feature also doesn't automatically remove duplicates so people are getting several copies of emails (also part of the issue about the non member duplicate check). It is also supposed to show the hard bounces but the report shows one number but then I get 100 bounces (delivery failure) emails to my email. *Would like to hide profile fields that we don't use from administrator view

I have a urgent problem with YM at this moment -- and you can NEVER get them on the phone. It takes HOURS and HOURS if not DAYS to get responses to problems. And the response you normally get is NO- the system cant do that- or you will manually have to edit 300 records. You can't change your membership renewal date. Updates to the application are MINIMAL at best. They did roll out an email upgrade which may have helped with SPAM -- can't tell for sure if it helped. It has been about the only real upgrade I have seen in the membership side of the system. They seem to focus more of their efforts on their other applications and not YourMembership. I wish someone had told me all this when I selected YM.

I can't say I am in love with any of the features -- it works -- but there is nothing that just says -- if I didn't have this I couldn't do my job.

The CRM piece of this application is piss-poor at best. I guess coming from major CRM software application with hundreds of features and flexibility and being an expert on Wordpress -- the lack of flexibility in the site for managing custom pages is horrible. They should just offer a Wordpress plugin for membership management by embedding member management functions into a wordpress site -- because they suck at CRM. My Advice -- Use Wordpress for your primary site tool -- and try to embed their membership page into your wordpress site somehow. I may try to convert this way because I am tired of trying to code pages into thier site -- when tools exist such as wordpress that can easily do everything.

Overall, we have been happy with the design team. There is room for improvement with our implementation specialist.

I am excited to house all of our programs in one place. This will help to manage results and time much more effectively.

I am not a pro at using HTML, so this would be my least favorite part. I am working on enhancing my skills in this area.

Working with YourMembership has been very informative. The amount of features that are already implemented are vastly. However, with so many features it can be difficult to learn these all on your own. I greatly appreciate the "chat with support" button that YourMembership has to have an quick and easy questions answered without wasting three hours looking for a button/feature that is right in front of me.

The product is fairly simple to use. There are a few quirky features that can make it difficult at times, but overall the product is very user friendly. One of the best features that I would like implemented into YM, would be to add to the search feature in the top right of the "admin" side of the website. Currently you are limited to searching the five specific fields that are preset. It would be tremendously helpful if you were able to search for a line of text and have it bring up all custom pages that feature that text. Additionally, while the website has a plethora of features, many of them can be "hidden" in places that you would not go to check right away. Making it a little bit of a guessing game as to where to find things. Having a search feature for these types of things would help tremendously.

An improved search feature on the admin end of the website. As previously stated in the question above. It would be a great improvement for what we do at our office. Additionally, if you were able to update email lists to include emails that you want to add to it after the list has been created it would be helpful.

YM delivered a stable, reliable platform to 15 of our associations and allowed us to shift investment to other proprieties without losing features.

Community Brands continues to invest in the YM platform, and as a SaaS product, upgrades are delivered on a regular basis without the need for continuous testing by the user base.

Occasionally, your product enhancement request can be lost among the hundreds of other customers using the product. It is best to team up with other customers to upvote your recommendations.

We're certain there is more we can get out of our use of YM, but we've had a lot of turnover and the implementation left something to be desired. The hardest part is getting ahold of an actual person to sort out unusual pieces in the system. Luckily we finally have enough staff to have someone focus on it, but if you are a very small organization (5 or less), this may not be the best fit.

It does have a great back end look and the ability to customize almost everything is nice. As a database, it works great.

Sending emails to members is a design nightmare, so much so that we utilize Constant Contact for all of our email sending. There are a lot of features, but they are usually hard to use or not intuitive. You're stuck with their preferred provider for any payment processing.

Overall, the experience with YourMembership is a little frustrating and difficult. The registration is very confusing to set-up and not straight forward. There are good features to it but I think it's more confusing than it needs to be.

It's nicer looking for the attendees when they are registering for the conference than the system we had before. I like that the Attendee Types make it look cleaner and that you can attach different sessions and tickets to each attendee type if you want to instead of it being the same for each one.

1. There is no "back-end" to the registration system. I see exactly what the attendee sees when they register. This isn't the worst but there are many issues that could be solved if there was a back-end where the admin saw things the attendees couldn't and could change things the attendees can't change. For example: 1a. I'm unable to make Attendee Types and tickets that are hidden at attendees. For example, I register individuals such as Speakers, Exhibitors, VIP, Press, etc. for them - they don't register themselves. There is no way in your system to set up an Attendee Type and a ticket for each of those registration types and have it hidden from the attendees but available to me. 1b. I'm unable to change the cost of a ticket or session when I'm checking out (speaking strictly admin here). I would need to create a whole new ticket or session with the new price if I wanted to edit the price of an item for one individual. 2. I order of the attendee types is numerical. We should be able to choose whichever order we want them in (drag and drop). Same with the Tickets. 3. It's weird you have to go into Ecommerce to delete a ticket and can't do it in the event you created it in. 4. You should be able to make space changes in the Registration Form. The area of the left hand side is too narrow and the questions are too close to one another (top to bottom).

I realize that it could be substantial in our communications. When you do not have the support of other employees it makes it difficult knowing that it could improve dramatically. We would like to see about having a consultant help us in some areas but do not know if this is available.

Member data management - ease of credit card payments and exporting into Quickbooks. There are a lot of things I still need to learn but seem go stay so busy that don't have the time to learn other things.

I don't have time to learn all the aspects of everything it can do. I have tried to have our communications person switch over to this but to no avail. It is such a big part of today's engaging members. I do all of the accounting and member services so have not been able to learn all the ways it can be used.

This is the third membership platform we've set up for the same client. All have strengths and glaring weaknesses and YM is no exception. The reliability of mail delivery is questionable, and the content management system is in need of a significant overhaul. As a power user, YM makes it difficult and troublesome to suggest improvements; technical support often takes days for a response. It manages members well — but all the other things that are important for engaging and communicating with members, such as events, email, and content are clunky and weak. In my opnion, the platform is not living up to its potential.

Attempts to be an all-in-one platform. Integrated "content management system" (with limitations) Strong support for one-to-many membership model (Main representative and sub-accounts)

Lack of support for conferences. Rudimentary content management; editor is basic with limited functionality and confusing media manager/content editing Too much upselling and not enough improvement occurring where it matters YM oversells features that simply don't deliver on promises Email editor lacks support for easy-to-create email templates and readable email Confusing admin area. Organizational structure is confusing at best. Antiquated URL structure for content pages Very weak support for metatags and SEO Forums are not useful

All of the deficiencies listed above were frustrating, time-consuming, and took away from the real objectives of our organization. Unfortunately, more times than not, the customer service we received when trying to work through issues was lacking in consistency and expertise.

The front end website was linked to the back end administration. But then again, shouldn't they all be?

**The user experience of my members was so inadequate, we had to discourage members from registering for events or education online. The number of calls we fielded because of access was incredibly inconvenient, but we had to help our members the best we could. **I had a complex dues structure and YM did not have the capacity or understanding to meet our needs. We could not allow new members to register online because the calculations in the programming couldn't handle the variables. **The export/import with Quickbooks was ineffective. We had to do so many adjustments once the data was imported to QB, and it took a significant amount of time. I actually lost my 3rd party accountant (a CPA) because of how cumbersome the process was. I had to spend extra time researching where to "reclass" the items that were dumped into a "holding accounts" so that my accountant could make the adjustments. Journal entries were abundant and threatened our credibility with the Board.

I can't rave enough about your customer service reps. Today I spoke with [SENSITIVE CONTENT HIDDEN] about an issue that was deeply frustrating and limited my ability to create useful Group pages for our members (the problem was the way our site had been set up, so the fault was totally ours). He cut through my confusing explanation, understood what I was trying to do, and walked me through a solution quickly and with laughter. I've talked with [SENSITIVE CONTENT HIDDEN] in the past, and she was also exceptional. I don't remember the names of the other people I've spoken to, but every one of of them has been outstanding and deserves accolades. They are a real credit to your business.

We're still working out the kinks but we hope that the Group function will dramatically increase our members' ability to feel connected and learn from each other.

It would be great if there was a basic "you're an admin, here's what you can do in Groups" video publicly available to train group admins.

Run far far away - if you're considering YourMembership - just don't.

Nothing - absolutely nothing. This sounds harsh but I can't think of one redeeming quality. The backend of the software is so outdated and hard to use.

Everything - literally everything. This software is not easy to use, not easy to learn to use, and not easy to troubleshoot problems. Customer service is basically non-existent - you're on your own. Their system regularly shuts down completely, leaving you without a working website. This happened during an important event of ours, which was horrible. Customer service claimed they would be working on it, but it took days to fix. Oh and there is a limit to how many records you can have on this software - they make you pay extra $ above a certain number which is ridiculous. Bad bad bad

Dues and Membership management is easy to use when tracking payments and invoices, as well as member status. As Treasurer, I use this quite frequently to verify payments and research membership questions sent to me by the municipalities and members of our organization

Would like to see a better search for members purchase history. At times it is hard and time consuming to try and find invoices that they state they have paid especially when they do not have the invoice number with them.

Our experience with YourMembership has been fantastic, we have had it for more than 5 years and have grown along with the software. The support team is great, they don't make us feel ignorant. They keep us informed of new rollouts and enhancements and they understand associations.

This software allows us to manage our non-profit association and keep track of our members, our webinars, events and manage our billing. Customer support is fantastic, they helped us add a credit card processor to make it easier for our members to pay and help us customize what we need so it makes sense for our community.

I would love to have a more robust email marketing and CRM platform