YourMembership.com Software


 

YourMembership.com is an integrated suite of online membership management applications used by associations and other member organizations to engage members, track financial data and support administrative processes.

The platform has many core membership management features, including dues configuration options to define multi-tiered dues levels, variable durations and other complex models and analytics and dashboards to monitor member activity and discover trends. Other features include event registration and member attendance functions and e-commerce tools to sell products, calculate taxes and shipping and automatically process payments.

YourMembership.com also offers accounting tools to generate and send invoices and track financial data—such as member dues, donations and eCommerce sales. Overall the solution includes integrated modules for membership management, event management, member profiling, analytics and dashboard.

 

YourMembership.com - Event management
 
  • YourMembership.com - Event management
    Event management
  • YourMembership.com - Mobile app
    Mobile app
  • YourMembership.com - Custom-branded member sites
    Custom-branded member sites
Supported Operating System(s):
Web browser (OS agnostic)

55 Reviews of YourMembership.com

 

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Software Advice Reviews (21)
More Reviews (34)

Showing 1-20 of 21

Amanda from KWMG
Specialty: Associations
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Don't Do it

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Don't lock yourself into a three-year contract like we did. Get out before you can.

Pros

None. This software has caused nothing but issues for our client in the two years we have been on it. They are not happy. We also had to buy an add-on of Informz just to be able to send emails to our members since YM is BLACKLISTED. Funny they mention it AFTER we signed.

Cons

Everything. Frankly, while I write this review as the software is down again. Don't expect any ease of use, don't call for support; they won't answer and will take a few days to return your call. Every setting is so hard to find, complex and hard to understand. It is not meant for membership managers.

Review Source
 
 

Robert from Phi Kappa Theta Fraternity
Specialty: National Organizations
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Great solutions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software is fairly easy to use and interface with has administrators. However the front and user experience is still clunky and can't compete with other single solution Saas.

Pros

Very complete solution AMS.
Great value for the investment.
Reliable customer support team.
Good admin dashboard

Cons

End user experience not great
CRM capabilities limited
Donor solution not a primary focus
Difficult to manage affinity/chapter based groups
Limited ability to update forward facing website

 
 

Chris from IIASA
Specialty: Associations
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

YourMembership User

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've been using the association management feature on YM for about 2 years now.

The administrative back end has more than enough to offer for the price. The important thing is to consider - do you need that many features for what your organization does.

We definitely do and we've been happy with them so far.

Pros

Great functionality
Reasonably competitive pricing
Weekly Q and A webinars to ask any questions you may have.

Cons

Too many features for smaller organizations
Customer service doesn't respond to the first contact, they'll follow up with an email then call if they need to
Constantly adding new features that do not always work on first release (just like any other product or company)
Expensive if your operating budget is already tight

Advice to Others

Good company to use, and plenty of features

 
 

Jacob from Trade Association
Specialty: Associations
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Meh

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The basic functionality is average but everything else is rather poor. Customer service is terrible, takes forever to respond via the "Open Tickets" with no option to pick up the phone and call someone if there is something wrong. Common responses from Customer Service include, "that is a common problem, we are looking into it".

Pros

Most of the time, it works pretty well

Cons

Customer service

 
 

Sheldon from NAFA
Specialty: Associations

August 2016

August 2016

Great sales, great looking product but fails to deliver on all facets

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

They appeared to provide all the tools you could ever need. Individual ID/password and other self-service membership features and benefits.

Likes Least

Support! Pathetic is putting it mildly. It seems that whenever you call for support during business hours you only get a voice recording. Seldom do you get the opportunity to reach a live person. They typically respond to online forms the next day but when you have a service affecting situation you need service then. Another HUGE fail is their bulk emailing feature. We have a small membership email list, 4500 members, when only 1/4 get the emails regularly you know there are problems. And to add insult to injury, it's almost impossible to create a bulk email in an easy to read format. Cut and paste from a basic text editor or Word and then try to format it, everything goes haywire. Try to type your own and the window will freeze up on you and you'll lose hours of work if you haven't saved it recently. Get ready to be frustrated.

Recommendations

Run! Go look at someone else... YourMembership is over prced and over sold and fails to meet on the most basic features.

 
 

Vanessa from MPI New England
Specialty: International Organizations

June 2016

June 2016

Terrible Customer Service!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

That the job board does work with our web-site and the revenue checks are sent regularly.

Likes Least

There is an embarrassing level of customer service! You leave voicemails that are never answered. You get a live person on the phone only after posing as a new customer and then they are unable to correctly transfer a phone call to who you really need to speak too. How many people work at this company that no one is manning a Customer Service line during business hours on a Tuesday? I would rather be put into a queue and wait for a person than leave a vm in a mailbox with no ones name on it.

Recommendations

Check out an option that provided a minimum of a live person during business hours or the ability to hold for one.

 
 

Michele from Kansas State Nurses Association
Specialty: Associations

March 2015

March 2015

Love YM Product and Associates

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I have had nothing but a great experience with YM for our organization. It makes sense to a novice database/website person like me, and the YM staff are always helpful and pleasant. They don't treat me like an idiot, but as a student learning to work with the product. I can't say anything negative about my experience with YM!

Likes Least

Nothing! It is all good and necessary to my organization.

Recommendations

Buy it, now! You won't be sorry and you will be eager to learn it in order to advance your work and business image. The product makes perfect sense to novice users like me; I've come a long way since my organization purchased the software. It never gets boring, and the people at YM are easy to work with and in answering my questions.

 
 

Stef from Duke U
Specialty: Higher Education

March 2015

March 2015

I am not sure what this question is asking.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ease of communication and services rendered, makes it very accessible in a user platform.

Likes Least

Website is a little messy, and some users have had difficulty with interface.

Recommendations

Run several models for user-friendly interface and make sure all macros work.

 
 

Mark from Florida Association of Professional Lobbyists
Specialty: Associations

March 2015

March 2015

Happy user!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The support staff at YourMembership.com is phenomenally responsive.

Likes Least

The software is so robust that it's hard to simply dive in and swim around. I believe it would really help to attend one of their Xperience conferences, which I've not yet done.

Recommendations

Make sure you use a matrix to evaluate the myriad of features of the multiple programs you're looking at. If you're looking for a top notch online community, YM.com can provide it, but you may want to contact the online community expert.

 
 

Richard from U.S. Army (Ret)
Specialty: Healthcare & Hospitals

February 2015

February 2015

My Review is As Follows

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Professional approach and service to the profession.

Likes Least

I do not dislike anything for this professional group.

Recommendations

Read carefully and make sure you understand all of the details.

 
 

Kate from Int'l Game Developers Assoc.
Specialty: International Organizations

February 2015

February 2015

Review of YM

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Quite cost-effective, which is the main reason we opted for YM, and on the whole it was pretty easy to implement.

Likes Least

The product lacks MANY international features, like date formats, time formats, translation capabilities etc. We've also found the vendor to be pretty slow to respond to concerns and sometimes it takes multiple tries to explain to them the issue.

Recommendations

Look at everything out there and choose wisely. We needed a quick solution that was cost-effective and YM served that role but will we use it forever? Doubtful as it lacks robust Web features.

 
 

Rory from BPLA
Specialty: Associations

February 2015

February 2015

Website and Customer Service Are Good

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The website is fairly intuitive, and the customer service is responsive.

Likes Least

No real complaints. Sometimes it can be a bit clunky, but not much more so than other websites.

Recommendations

I can't think if of any currently.

 
 

Robin from FASBO
Specialty: Governments

February 2015

February 2015

YourMembership review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Easy to work with, minimal contact as vendor provides the service.

Likes Least

We don't see the revenue that should be generated for the product.

Recommendations

Don't sign a multi-year contract in case they don't produce.

 
 

Paul from Meetup
Specialty: Associations

February 2015

February 2015

My review of YourMembership.com

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The website is well designed and has great graphics and is easy to navigate.

Likes Least

It is fairly expensive for what they provide. It would be good if they could find a way to provide more services for the money they charge.

Recommendations

You need to determine whether, all things considered, the software is going to increase your membership or enhance the membership experience sufficiently to justify the cost.

 
 

Long from Nvidia
Specialty: Corporations

February 2015

February 2015

NV-Leon-Cui-Feb 15

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Membership management, transfer, review, notification and promotion alerts.

Likes Least

Nothing so far, but it should be more user friendly. It should be designed to co-market with the partner.

Recommendations

Use them more often to get a deeper understanding and gather feedback from the end users.

 
 

Ed from Rice
Specialty: Corporations

February 2015

February 2015

Review of YourMembership.com

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The functionality of the product and the way that it lets you use the product.

Likes Least

There isn't much that I don't like about it.

Recommendations

Use it to see if it fits your functinoablity, or else just go and buy something else.

 
 

Leora from Goddess On the Go LLC
Specialty: Other

February 2015

February 2015

My review of Your Membership.com

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

How organized and efficient it is. They have a great customer service team who have been helpful whenever I've had any issues.

Likes Least

It took me a little while to get familiar with some of the categories they had on the site. But otherwise I would say it's super efficient.

Recommendations

Be sure it can meet all your needs. Know your requirements beforehand and make sure to have all your questions answered.

 
 

Andrea from BCCollege
Specialty: Higher Education

February 2015

February 2015

My review of YourMemebership

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I liked best the fact that the product was very easy to use. This is important to me because my time is precious and something that is easy to use allow me to save time.

Likes Least

Overall I would rate the product highly. So, as a result, I can not thing of any feature that I liked least about the product.

Recommendations

I would recommend to others to take the time to do the review slowly and try to experience all the features of the products in order to give it a fair review.

 
 

Michael from hodgegrows
Specialty: Corporations

February 2015

February 2015

great user friendly software

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This vendor is highly motivated to meet their client's needs.

Likes Least

This product can be difficult to understand at times.

Recommendations

Set aside an appropriate amount of time when you are first installing the software.

 
 

Robert from H&S Publications Inc.
Specialty: Other

December 2014

December 2014

Ups and downs

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I liked the interaction with a personal representative.

Likes Least

It has a non-inutitive interface and the smartphone app was not useful.

Recommendations

Perform a complete review of the admin before purchasing your solution.

 
 
 
Write a Review
Showing 1-20 of 34

Gloria from New York Physical Therapy Association
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Initially very frustrating and painful, the set up didn't feel intuitive, and confusing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Everything is under one platform.

Pros

I like that key features and functionality are under one platform. And that you can set up pages to edit from both the front and back end of the website.

Cons

Some of the functionality seems outdated (ex. unable to attach documents when sending a group email within a specific group). I think YM is set up to best manage member records when created in YM. Importing a detailed member database as I have to do is not easy in YM. Based on my past experience, deleting a group is beyond tedious and difficult. The member search function is sometimes quirky (ex. the member included their middle name initial, but you didn't include in the search, you get "record not found"). There are some features that are located in places that are not intuitive (ex. group management is under Website/Social but you first have to go to Features.

Review Source: Capterra
 

Annie from Jacobs Consultancy
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2018

May 2018

Customer support is always wonderful

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

The extra support when I am in dire need of assistance.

Pros

Tracks my events, bill customers pretty well...seems like a powerful tool I just need to learn the system better.

Cons

In order to make suggested changes, you would have to put in a suggestion box and have it voted upon

Review Source: Capterra
 

Lisa from Institute for Cultural Communicators

May 2018

May 2018

YM has been good for us at this time in our organization.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The BEST thing is the support. I love that there's a Q&A session daily where we can ask our specific questions. I like the way the invoices work and how the promo codes and events are built.

Cons

I wish the front end looked more contemporary. I also wish there was a way to manage membership for parents who register children for membership.

Review Source: Capterra
 

Courtney from Carolinas Credit Union League
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Great so far with room to innovate and steamline areas of our AMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

That our membership database and website are integrated into one, making it easier for us to connect with our members and ease many management woes.

Cons

At times, I don't like that many innovative features are packaged as add-ons versus just upgrading the AMS in general. Even if our annual pay-in to use Yourmembership had to increase to cover the cost, I'd prefer that than adding on several add-ons over time.

Review Source: Capterra
 

Roni from Ohio Nursery & Landscape Association

May 2018

May 2018

The Product is very robust and easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It interacts with our website, and easily emails our members. The supports staff is amazing to work with and can always help!

Cons

Reports as sometimes confusing when trying to pull multiple categories. In the events portion, I wish the name tags could be customized.

Review Source: Capterra
 

Kim from IICRC
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

A valuable product with at a great price.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Alot of bang for our buck. We are now able to integrate our database with our website which is very important to our registrants.

Pros

The ease of use for customers and backend admin users. I like that you can customize to fit your organizations needs. It has also helped decrease our organizations use of paper, and processing checks drastically.

Cons

Reporting , its is very difficult to create custom reports. More international functionality. The directory search could be a little bit more precise.

Review Source: Capterra
 

James from Walgreens

February 2018

February 2018

Simple interface, great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The whole of the program is directed to certain very specific types of membership, and it does very well with those types and requirements. Customer service is responsive and helped quickly with everything they could.

Cons

Styles and types of groups not directly supported are difficult to introduce into the program, further even with customer service doing their best some features and changes cannot be introduced to all membership types.

Review Source: Capterra
 

Courtney from Association Services Group

December 2017

December 2017

Robust system with everything you need in one place

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is everything you need in one place. It is very robust and offers a wide variety of features and functionality

Cons

I have worked with other AMS systems and there is somewhat of a learning curve with this one. It takes a while to figure out some features and how other functions work

Review Source: Capterra
 

Virginia from AICC, The Independent Packaging Association

October 2017

October 2017

It is very strong system that works out of the box.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very intuitive to use. The online support available, through videos and articles makes learning easy. Even those uncomfortable with technology are able to work through this system, while those more comfortable can take advantage of some really nice features.

Directory reports are easy, the dashboard gives a great snapshot of where everything stands, and creating our website and making changes to it are as easy as typing in Word.

The implementation went smoothly because of the great actions of the YM implementation team. They helped us set up the system in the best way for our specific needs.

Cons

The events section is not as robust as in some other CRMs. Admins don't have any more rights to change/ alter a registration than an end user, so for more complex events you ahve to create a lot of promo codes and, sometimes, separate private events.

Review Source: Capterra
 

Carrie from YPO Chicago

October 2017

October 2017

Implantation team is great to work with and made the process easy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Implantation team is great to work with and made the process easy. Easy to use site for members and admins alike.

Cons

Some functionality is subpar. Making changes in Chrome is problematic and customer payment processing options could be better.

Review Source: Capterra
 

Terri from Wyoming Business Council
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Would not subscribe again.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Know what questions to ask next time around.

Pros

Customer service has been good. Social aspect. Web page was easy to design and has been relatively easy to maintain.

Cons

Cannot customize to our needs. We are not an association, club, etc. We are a program with members. It isn't that easy to use.

Review Source: Capterra
 

Ford from Alabama Trucking Association
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Do your homework...YM is not a turnkey solution for all organizations, lousy customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Software has some interesting features, but not all were useful to our organization. Best pro: it's very easy to maintain a decent looking public facing website. Email marketing tools are excellent.

Cons

After the initial six-week set up, we were pretty much left to the wolves. We hired one of their recommended consultants to help us prepare our database for implementation to the system, but our dues schedule was too complex to be completely integrated, so we were forced to maintain two databases (one for membership services and communications, and the other for financials -- not an ideal setup, to say the least, but we were too far in to quit). Due to the difficulty for obtaining quick support solutions, our staff never fully bought in. Dealing with YM's customer support was always was hit or miss -- it really depends on your issue and which YM support member you reach. This isn't easy to control. To obtain support, you must create a ticket, which is prioritized by the company's support team , who then answers in order and/or importance. Answers to questions can take 48 hours, which is frustrating. The upshot for our organization is that we ditched YM after 3 years. On top of all that, the cancellation process was a bit murky as well, and we were even charged several months after we moved on to another AMS. Some of the blame for that was on us, but YM certainly didn't help clear the waters with the cancellation process. Overall, I can not recommend this software provider.

Review Source: Capterra
 

Sarah from Tamm Capital Group
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Complex, Useful, Increase Member Engagement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Once set up, extremely easy to use. The membership directory is a lifesaver as well as online event registration.

Cons

Getting this setup was extremely difficult and timely. However the support team was helpful. Once in a while there are some issues with software not working or the YM system will go down altogether but they are quick to respond.

Review Source: Capterra
 

Jennifer from Wildacres Leadership Initiative
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Not a very happy experiwnce

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have yet to see benefits from this software that I can't get somewhere else. Granted it keeps track of all of my members but so do other software companies

Pros

It is easy to download lists that you need of your clients or members, that is about the only thing that I like about it

Cons

I do not like the support team. I put in a ticket almost 24 hours ago and haven't heard anything back. Any time that I call I get sent to a voicemail. My company has been with them since 2012 and paid 7K a year but when I need to change the look they want 2.5K more. We are a non profit and are on a much smaller budget so this is alot. As soon as my board approves it I will be taking my business to another company. If you are a large company that needs many bells and whistles then they might work for you but we don't and it makes navigation so hard. It was easier to create a new website through Wix and send a newsletter through their platform than to send something through your membership. I'm sure that for some companies this is what they need but if you are a small business or non profit there are much better options out there like Alumni360, Memberclicks, Member 365 and others

Review Source: Capterra
 

Heather from AITP
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Product is one of the best and just keeps getting better and better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using YourMembership for over 5 years and have multiple clients in the AMS. The software is affordable and I love that they are rolling out improvements and updates regularly. You don't have to pay for "upgrades" and you are always on the latest version. Lots of robust functionality and 98% of the features I need and want. We did $4M in event registrations for my chapters through YM last year with no fuss and it handles registration for my annual meeting as well. Almost everything I could want for my association.

Pros

easy of use. number of features

Cons

Really need exhibitor/sponsorship sales management options.

Review Source: Capterra
 

Sarah from Tamm Capital Group

December 2016

December 2016

The Ultimate Membership Platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use this as an association and have found our membership rates jump due to the resources, online registration for membership and events, as well as the design of this platform.

They let you design your website from scratch on the front-end. This allows you to make your site unique and fit your needs. Their customer support is all-around amazing. They do weekly calls with you during the implementation process.

On the back-end, you can track registration of events, check membership and edit the front-end.

Review Source: Capterra
 

Lisa from NCSEA
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Worse Ever!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software is the worse ever. Trying to navigate from one page to the next takes about 1 or 2 mins for the page to even load. Website is very slow in general. Not to mention, our members have such a hard time registering for events because the website is not very user friendly. The site makes you press the registration button several times before taking you to the page. My advice is to keep looking, this is not a good service.

Cons

Needs more work. Programs do not navigate very well. Website takes for ever to get from one page to another. Not user friendly for our members who have a hard time navigating.

Advice to Others

It's just poorly functioning in general. Go back to the drawing board and work harder. When I went to design school all they kept telling the students was to make it USER FRIENDLY. You have not achieved this at all.

Review Source: Capterra

  Response: YourMembership, YourMembership.com Inc.

Date: February 2018

February 2018

 

We sincerely value and appreciate your feedback and have passed this on to our product team.

 

Jennifer from Inspire AMC

February 2016

February 2016

Easy to Use Association Management Software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I've been using Your Membership for about 18 months for one of my association clients. I have found that it is very easy to use and the customer service is fast and helpful. I've been able to produce clear membership reports for my Board, quickly set up and manage events and send blast communications. They continue to improve their product based on customer feedback. Although there are a few features I wish they had, I have been impressed overall with YourMembership. I have used over five other AMS platforms and this has been my favorite so far.

Review Source: Capterra
 

Toni from National Association of Black Social Workers

October 2015

October 2015

Your Membership has taken our organization to another level, and that's a good thing!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We didn't realize how much we would need to be involved in setting up the website design in the beginning, but that enabled us to learn a lot about website development. Perhaps more than we wanted to know. However, as time progresses, have gotten comfortable with the functionality; we utilize more features and find that we are able to tailor many of the membership management features to the unique ways in which we operate.

We started this without having anyone with prior knowledge or expertise in website development and varied levels of comfort and experience with software utilization. If your agency employs or contracts with a techie type, you will most likely avoid our startup hiccups. In either case, there is no better customer service than YM. They are available and responsive by phone, email, video tutorials and downloadable guides. I've also found that unique situations are forwarded to product development so the functionality is updated on an ongoing basis.

Oh, and if you use Quickbooks, the two sync well. Haven't tried the plug-ins yet because they are a little costly for us but there is a Quickbooks plug-in and a mobile app interface for conferences and events that also has perfect synchronization with the member/non-member database.

Review Source: Capterra
 

Pam from Montana Bankers Association

April 2015

April 2015

Great customer service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I am the kind of user who can learn a bit from webinars but nothing really clicks until I need to use the system and Your Membership's support system has been excellent in helping set things up and evaluate what I've done. They call quickly once I've entered a ticket and continue support until I'm satisfied, not when they think I should be satisfied.

Review Source: Capterra
 
 
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