Their implantation team is great to work with and streamlined the big endeavor. Their response time with their customer support team has vastly improved and they are very responsive. We are an AMC and have both trade associations and societies onboarded with YM. They always find a way to work with the organization to find solutions for each organization's needs.

There isn't much customization you can do, but if you need something that they don't offer, there is usually a workaround that can be done.

The service is outstanding. My implementation person ([SENSITIVE CONTENT HIDDEN]) has been very responsive and helpful!

There are several things that are really great about this software - it makes managing an association easy. Having the option for auto-pay is huge and the system is flexible so that we can really make exactly what we need. We are really striving to do everything in one system versus many so YM has really streamlined all of our processes.

*Need to add duplicate search for Non Members - This is VITAL! We have tons of wasted records because there is no duplicate search for Non Members *Better way to match non member with member when the non member uses the organization name of a company that is a member *Main Dashboard needs to be configurable - I would love to add most recent email results, active quiz/survey results and non member details. Also a notification of a member switching between types *The email feature was sold to me as it was comparable to Constant Contact - it is not at all and shouldn't be sold that way. Very annoying that I can't resize pictures and add more widgets. The email feature also doesn't automatically remove duplicates so people are getting several copies of emails (also part of the issue about the non member duplicate check). It is also supposed to show the hard bounces but the report shows one number but then I get 100 bounces (delivery failure) emails to my email. *Would like to hide profile fields that we don't use from administrator view

My overall experience was okay, but as YM kept growing and getting more expensive, the customer service got spottier and spottier. I had the feeling that they had grown faster than they were able to keep up. When my website's appearance started to look dated, they wanted to charge me about 1/3 again what my annual fee was to change the look. I found the interface in posting content to be a challenge because I couldn't do any editing from the frontend and was constantly going back and forth between frontend and backend.

I originally purchased this system because I wanted an all-inclusive association management and registration software which YM provided. YM also was able to integrate through an add-on with QuickBooks. It automated my membership dues invoicing.

Price kept going up and up without a corresponding increase in value. QuickBooks add-on was an additional expense when other systems were integrated with QuickBooks Online at no additional expense. The member communication options were difficult to use and explain. My members never took advantage of them to communicate among themselves.

Overall, we have been happy with the design team. There is room for improvement with our implementation specialist.

I am excited to house all of our programs in one place. This will help to manage results and time much more effectively.

I am not a pro at using HTML, so this would be my least favorite part. I am working on enhancing my skills in this area.

YM delivered a stable, reliable platform to 15 of our associations and allowed us to shift investment to other proprieties without losing features.

Community Brands continues to invest in the YM platform, and as a SaaS product, upgrades are delivered on a regular basis without the need for continuous testing by the user base.

Occasionally, your product enhancement request can be lost among the hundreds of other customers using the product. It is best to team up with other customers to upvote your recommendations.