YourMembership.com software


57 reviews(3.5/5)
57 reviews(3.5/5)

YourMembership.com is an integrated suite of online membership management applications used by associations and other member organizations to engage members, track financial data and support administrative processes.

The platform has many core membership management features, including dues configuration options to define multi-tiered dues levels, variable durations and other complex models and analytics and dashboards to monitor member activity and discover trends. Other features include event registration and member attendance functions and e-commerce tools to sell products, calculate taxes and shipping and automatically process payments.

YourMembership.com also offers accounting tools to generate and send invoices and track financial data—such as member dues, donations and eCommerce sales. Overall the solution includes integrated modules for membership management, event management, member profiling, analytics and dashboard.

Supported Operating System(s):
Web browser (OS agnostic)

57 Reviews of YourMembership.com

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  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Review of YourMembership

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I like that YourMembership integrates many aspects that you would need for association management into one tool.

    Cons

    Locating some of the tools can be challenging since it is not always intuitive to where these would be located.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Karen from Washington's Best Guides LLC

    Specialty: Associations

    Number of employees: 501-1,000 employees

    June 2018

    Association Management made easy

    Ease-of-use
    Functionality
    Quality
    Support

    Robust software that adjust to your needs. It is an association website which is wrapped around a database. With multiple modules to add as your needs expand, this software is the easiest way to handle all aspects of association management.

    Pros

    Your Membership is association management software that makes an administrator's job easy. From the step by step on boarding and training from the assigned specialist to follow up customer service and the yearly customer training conference, YourMembership helps its customers expand membership, maintain relationships with and communicate with their members.

    Cons

    Although they help you every step of the way to setting up your CRM and website, it does help if the team working on this has web, html and computer experience. This is best done by people who have the correct background.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Gloria from New York Physical Therapy Association

    Number of employees: 2-10 employees

    May 2018

    Initially very frustrating and painful, the set up didn't feel intuitive, and confusing.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Everything is under one platform.

    Pros

    I like that key features and functionality are under one platform. And that you can set up pages to edit from both the front and back end of the website.

    Cons

    Some of the functionality seems outdated (ex. unable to attach documents when sending a group email within a specific group). I think YM is set up to best manage member records when created in YM. Importing a detailed member database as I have to do is not easy in YM. Based on my past experience, deleting a group is beyond tedious and difficult. The member search function is sometimes quirky (ex. the member included their middle name initial, but you didn't include in the search, you get "record not found"). There are some features that are located in places that are not intuitive (ex. group management is under Website/Social but you first have to go to Features.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Annie from Jacobs Consultancy

    Number of employees: 10,000+ employees

    May 2018

    Customer support is always wonderful

    Ease-of-use
    Functionality
    Quality
    Support

    The extra support when I am in dire need of assistance.

    Pros

    Tracks my events, bill customers pretty well...seems like a powerful tool I just need to learn the system better.

    Cons

    In order to make suggested changes, you would have to put in a suggestion box and have it voted upon

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Lisa from Institute for Cultural Communicators

    May 2018

    YM has been good for us at this time in our organization.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The BEST thing is the support. I love that there's a Q&A session daily where we can ask our specific questions. I like the way the invoices work and how the promo codes and events are built.

    Cons

    I wish the front end looked more contemporary. I also wish there was a way to manage membership for parents who register children for membership.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Courtney from Carolinas Credit Union League

    Number of employees: 11-50 employees

    May 2018

    Great so far with room to innovate and steamline areas of our AMS

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    That our membership database and website are integrated into one, making it easier for us to connect with our members and ease many management woes.

    Cons

    At times, I don't like that many innovative features are packaged as add-ons versus just upgrading the AMS in general. Even if our annual pay-in to use Yourmembership had to increase to cover the cost, I'd prefer that than adding on several add-ons over time.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Roni from Ohio Nursery & Landscape Association

    May 2018

    The Product is very robust and easy to use!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It interacts with our website, and easily emails our members. The supports staff is amazing to work with and can always help!

    Cons

    Reports as sometimes confusing when trying to pull multiple categories. In the events portion, I wish the name tags could be customized.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kim from IICRC

    Number of employees: 11-50 employees

    May 2018

    A valuable product with at a great price.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Alot of bang for our buck. We are now able to integrate our database with our website which is very important to our registrants.

    Pros

    The ease of use for customers and backend admin users. I like that you can customize to fit your organizations needs. It has also helped decrease our organizations use of paper, and processing checks drastically.

    Cons

    Reporting , its is very difficult to create custom reports. More international functionality. The directory search could be a little bit more precise.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Amanda from KWMG

    Specialty: Associations

    Number of employees: 11-50 employees

    April 2018

    Don't Do it

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Don't lock yourself into a three-year contract like we did. Get out before you can.

    Pros

    None. This software has caused nothing but issues for our client in the two years we have been on it. They are not happy. We also had to buy an add-on of Informz just to be able to send emails to our members since YM is BLACKLISTED. Funny they mention it AFTER we signed.

    Cons

    Everything. Frankly, while I write this review as the software is down again. Don't expect any ease of use, don't call for support; they won't answer and will take a few days to return your call. Every setting is so hard to find, complex and hard to understand. It is not meant for membership managers.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • James from Walgreens

    February 2018

    Simple interface, great customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The whole of the program is directed to certain very specific types of membership, and it does very well with those types and requirements. Customer service is responsive and helped quickly with everything they could.

    Cons

    Styles and types of groups not directly supported are difficult to introduce into the program, further even with customer service doing their best some features and changes cannot be introduced to all membership types.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Courtney from Association Services Group

    December 2017

    Robust system with everything you need in one place

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is everything you need in one place. It is very robust and offers a wide variety of features and functionality

    Cons

    I have worked with other AMS systems and there is somewhat of a learning curve with this one. It takes a while to figure out some features and how other functions work

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Virginia from AICC, The Independent Packaging Association

    October 2017

    It is very strong system that works out of the box.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is very intuitive to use. The online support available, through videos and articles makes learning easy. Even those uncomfortable with technology are able to work through this system, while those more comfortable can take advantage of some really nice features.

    Directory reports are easy, the dashboard gives a great snapshot of where everything stands, and creating our website and making changes to it are as easy as typing in Word.

    The implementation went smoothly because of the great actions of the YM implementation team. They helped us set up the system in the best way for our specific needs.

    Cons

    The events section is not as robust as in some other CRMs. Admins don't have any more rights to change/ alter a registration than an end user, so for more complex events you ahve to create a lot of promo codes and, sometimes, separate private events.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Carrie from YPO Chicago

    October 2017

    Implantation team is great to work with and made the process easy.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Implantation team is great to work with and made the process easy. Easy to use site for members and admins alike.

    Cons

    Some functionality is subpar. Making changes in Chrome is problematic and customer payment processing options could be better.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Terri from Wyoming Business Council

    Number of employees: 11-50 employees

    October 2017

    Would not subscribe again.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Know what questions to ask next time around.

    Pros

    Customer service has been good. Social aspect. Web page was easy to design and has been relatively easy to maintain.

    Cons

    Cannot customize to our needs. We are not an association, club, etc. We are a program with members. It isn't that easy to use.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ford from Alabama Trucking Association

    Number of employees: 2-10 employees

    August 2017

    Do your homework...YM is not a turnkey solution for all organizations, lousy customer service.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Software has some interesting features, but not all were useful to our organization. Best pro: it's very easy to maintain a decent looking public facing website. Email marketing tools are excellent.

    Cons

    After the initial six-week set up, we were pretty much left to the wolves. We hired one of their recommended consultants to help us prepare our database for implementation to the system, but our dues schedule was too complex to be completely integrated, so we were forced to maintain two databases (one for membership services and communications, and the other for financials -- not an ideal setup, to say the least, but we were too far in to quit). Due to the difficulty for obtaining quick support solutions, our staff never fully bought in. Dealing with YM's customer support was always was hit or miss -- it really depends on your issue and which YM support member you reach. This isn't easy to control. To obtain support, you must create a ticket, which is prioritized by the company's support team , who then answers in order and/or importance. Answers to questions can take 48 hours, which is frustrating. The upshot for our organization is that we ditched YM after 3 years. On top of all that, the cancellation process was a bit murky as well, and we were even charged several months after we moved on to another AMS. Some of the blame for that was on us, but YM certainly didn't help clear the waters with the cancellation process. Overall, I can not recommend this software provider.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Sarah from Tamm Capital Group

    Number of employees: 2-10 employees

    June 2017

    Complex, Useful, Increase Member Engagement

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Once set up, extremely easy to use. The membership directory is a lifesaver as well as online event registration.

    Cons

    Getting this setup was extremely difficult and timely. However the support team was helpful. Once in a while there are some issues with software not working or the YM system will go down altogether but they are quick to respond.

    Review Source: Capterra
  • Jennifer from Wildacres Leadership Initiative

    Number of employees: 2-10 employees

    May 2017

    Not a very happy experiwnce

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have yet to see benefits from this software that I can't get somewhere else. Granted it keeps track of all of my members but so do other software companies

    Pros

    It is easy to download lists that you need of your clients or members, that is about the only thing that I like about it

    Cons

    I do not like the support team. I put in a ticket almost 24 hours ago and haven't heard anything back. Any time that I call I get sent to a voicemail. My company has been with them since 2012 and paid 7K a year but when I need to change the look they want 2.5K more. We are a non profit and are on a much smaller budget so this is alot. As soon as my board approves it I will be taking my business to another company. If you are a large company that needs many bells and whistles then they might work for you but we don't and it makes navigation so hard. It was easier to create a new website through Wix and send a newsletter through their platform than to send something through your membership. I'm sure that for some companies this is what they need but if you are a small business or non profit there are much better options out there like Alumni360, Memberclicks, Member 365 and others

    Review Source: Capterra
  • Robert from Phi Kappa Theta Fraternity

    Specialty: National Organizations

    Number of employees: 2-10 employees

    May 2017

    Great solutions

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software is fairly easy to use and interface with has administrators. However the front and user experience is still clunky and can't compete with other single solution Saas.

    Pros

    Very complete solution AMS.
    Great value for the investment.
    Reliable customer support team.
    Good admin dashboard

    Cons

    End user experience not great
    CRM capabilities limited
    Donor solution not a primary focus
    Difficult to manage affinity/chapter based groups
    Limited ability to update forward facing website

  • Heather from AITP

    Number of employees: 51-200 employees

    February 2017

    Product is one of the best and just keeps getting better and better

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been using YourMembership for over 5 years and have multiple clients in the AMS. The software is affordable and I love that they are rolling out improvements and updates regularly. You don't have to pay for "upgrades" and you are always on the latest version. Lots of robust functionality and 98% of the features I need and want. We did $4M in event registrations for my chapters through YM last year with no fuss and it handles registration for my annual meeting as well. Almost everything I could want for my association.

    Pros

    easy of use. number of features

    Cons

    Really need exhibitor/sponsorship sales management options.

    Review Source: Capterra
  • Chris from IIASA

    Specialty: Associations

    Number of employees: 2-10 employees

    February 2017

    YourMembership User

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I've been using the association management feature on YM for about 2 years now. The administrative back end has more than enough to offer for the price. The important thing is to consider - do you need that many features for what your organization does. We definitely do and we've been happy with them so far.

    Pros

    Great functionality
    Reasonably competitive pricing
    Weekly Q and A webinars to ask any questions you may have.

    Cons

    Too many features for smaller organizations
    Customer service doesn't respond to the first contact, they'll follow up with an email then call if they need to
    Constantly adding new features that do not always work on first release (just like any other product or company)
    Expensive if your operating budget is already tight

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