YourMembership Software - 2018 Reviews, Demo & Pricing

Verified Reviewer
Number of employees: 11-50 employees
August 2018
Review of YourMembership
Ease-of-use
Functionality
Quality
Support
N/A
Pros
I like that YourMembership integrates many aspects that you would need for association management into one tool.
Cons
Locating some of the tools can be challenging since it is not always intuitive to where these would be located.
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
Review Source: Capterra
Karen from Washington's Best Guides LLC
Specialty: Associations
Number of employees: 501-1,000 employees
June 2018
Association Management made easy
Ease-of-use
Functionality
Quality
Support
Robust software that adjust to your needs. It is an association website which is wrapped around a database. With multiple modules to add as your needs expand, this software is the easiest way to handle all aspects of association management.
Pros
Your Membership is association management software that makes an administrator's job easy. From the step by step on boarding and training from the assigned specialist to follow up customer service and the yearly customer training conference, YourMembership helps its customers expand membership, maintain relationships with and communicate with their members.
Cons
Although they help you every step of the way to setting up your CRM and website, it does help if the team working on this has web, html and computer experience. This is best done by people who have the correct background.
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
Review Source
Gloria from New York Physical Therapy Association
Number of employees: 2-10 employees
May 2018
Initially very frustrating and painful, the set up didn't feel intuitive, and confusing.
Ease-of-use
Functionality
Quality
Support
Value for Money
Everything is under one platform.
Pros
I like that key features and functionality are under one platform. And that you can set up pages to edit from both the front and back end of the website.
Cons
Some of the functionality seems outdated (ex. unable to attach documents when sending a group email within a specific group). I think YM is set up to best manage member records when created in YM. Importing a detailed member database as I have to do is not easy in YM. Based on my past experience, deleting a group is beyond tedious and difficult. The member search function is sometimes quirky (ex. the member included their middle name initial, but you didn't include in the search, you get "record not found"). There are some features that are located in places that are not intuitive (ex. group management is under Website/Social but you first have to go to Features.
This review was submitted organically. No incentive was offered
Review Source: Capterra
Annie from Jacobs Consultancy
Number of employees: 10,000+ employees
May 2018
Customer support is always wonderful
Ease-of-use
Functionality
Quality
Support
The extra support when I am in dire need of assistance.
Pros
Tracks my events, bill customers pretty well...seems like a powerful tool I just need to learn the system better.
Cons
In order to make suggested changes, you would have to put in a suggestion box and have it voted upon
This review was submitted organically. No incentive was offered
Review Source: Capterra
Lisa from Institute for Cultural Communicators
May 2018
YM has been good for us at this time in our organization.
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
The BEST thing is the support. I love that there's a Q&A session daily where we can ask our specific questions. I like the way the invoices work and how the promo codes and events are built.
Cons
I wish the front end looked more contemporary. I also wish there was a way to manage membership for parents who register children for membership.
This review was submitted organically. No incentive was offered
Review Source: Capterra
Courtney from Carolinas Credit Union League
Number of employees: 11-50 employees
May 2018
Great so far with room to innovate and steamline areas of our AMS
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
That our membership database and website are integrated into one, making it easier for us to connect with our members and ease many management woes.
Cons
At times, I don't like that many innovative features are packaged as add-ons versus just upgrading the AMS in general. Even if our annual pay-in to use Yourmembership had to increase to cover the cost, I'd prefer that than adding on several add-ons over time.
This review was submitted organically. No incentive was offered
Review Source: Capterra
Roni from Ohio Nursery & Landscape Association
May 2018
The Product is very robust and easy to use!
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
It interacts with our website, and easily emails our members. The supports staff is amazing to work with and can always help!
Cons
Reports as sometimes confusing when trying to pull multiple categories. In the events portion, I wish the name tags could be customized.
This review was submitted organically. No incentive was offered
Review Source: Capterra
Kim from IICRC
Number of employees: 11-50 employees
May 2018
A valuable product with at a great price.
Ease-of-use
Functionality
Quality
Support
Value for Money
Alot of bang for our buck. We are now able to integrate our database with our website which is very important to our registrants.
Pros
The ease of use for customers and backend admin users. I like that you can customize to fit your organizations needs. It has also helped decrease our organizations use of paper, and processing checks drastically.
Cons
Reporting , its is very difficult to create custom reports. More international functionality. The directory search could be a little bit more precise.
This review was submitted organically. No incentive was offered
Review Source: Capterra
Amanda from KWMG
Specialty: Associations
Number of employees: 11-50 employees
April 2018
Don't Do it
Ease-of-use
Functionality
Quality
Support
N/A
Don't lock yourself into a three-year contract like we did. Get out before you can.
Pros
None. This software has caused nothing but issues for our client in the two years we have been on it. They are not happy. We also had to buy an add-on of Informz just to be able to send emails to our members since YM is BLACKLISTED. Funny they mention it AFTER we signed.
Cons
Everything. Frankly, while I write this review as the software is down again. Don't expect any ease of use, don't call for support; they won't answer and will take a few days to return your call. Every setting is so hard to find, complex and hard to understand. It is not meant for membership managers.
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
Review Source
James from Walgreens
February 2018
Simple interface, great customer service
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
The whole of the program is directed to certain very specific types of membership, and it does very well with those types and requirements. Customer service is responsive and helped quickly with everything they could.
Cons
Styles and types of groups not directly supported are difficult to introduce into the program, further even with customer service doing their best some features and changes cannot be introduced to all membership types.
This review was submitted organically. No incentive was offered
Review Source: Capterra
Courtney from Association Services Group
December 2017
Robust system with everything you need in one place
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
It is everything you need in one place. It is very robust and offers a wide variety of features and functionality
Cons
I have worked with other AMS systems and there is somewhat of a learning curve with this one. It takes a while to figure out some features and how other functions work
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
Review Source: Capterra
Virginia from AICC, The Independent Packaging Association
October 2017
It is very strong system that works out of the box.
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
It is very intuitive to use. The online support available, through videos and articles makes learning easy. Even those uncomfortable with technology are able to work through this system, while those more comfortable can take advantage of some really nice features.

Directory reports are easy, the dashboard gives a great snapshot of where everything stands, and creating our website and making changes to it are as easy as typing in Word.

The implementation went smoothly because of the great actions of the YM implementation team. They helped us set up the system in the best way for our specific needs.
Cons
The events section is not as robust as in some other CRMs. Admins don't have any more rights to change/ alter a registration than an end user, so for more complex events you ahve to create a lot of promo codes and, sometimes, separate private events.
This review was submitted organically. No incentive was offered
Review Source: Capterra
Carrie from YPO Chicago
October 2017
Implantation team is great to work with and made the process easy.
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
Implantation team is great to work with and made the process easy. Easy to use site for members and admins alike.
Cons
Some functionality is subpar. Making changes in Chrome is problematic and customer payment processing options could be better.
This review was submitted organically. No incentive was offered
Review Source: Capterra
Terri from Wyoming Business Council
Number of employees: 11-50 employees
October 2017
Would not subscribe again.
Ease-of-use
Functionality
Quality
Support
Value for Money
Know what questions to ask next time around.
Pros
Customer service has been good. Social aspect. Web page was easy to design and has been relatively easy to maintain.
Cons
Cannot customize to our needs. We are not an association, club, etc. We are a program with members. It isn't that easy to use.
This review was submitted organically. No incentive was offered
Review Source: Capterra
Ford from Alabama Trucking Association
Number of employees: 2-10 employees
August 2017
Do your homework...YM is not a turnkey solution for all organizations, lousy customer service.
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
Software has some interesting features, but not all were useful to our organization. Best pro: it's very easy to maintain a decent looking public facing website. Email marketing tools are excellent.
Cons
After the initial six-week set up, we were pretty much left to the wolves. We hired one of their recommended consultants to help us prepare our database for implementation to the system, but our dues schedule was too complex to be completely integrated, so we were forced to maintain two databases (one for membership services and communications, and the other for financials -- not an ideal setup, to say the least, but we were too far in to quit). Due to the difficulty for obtaining quick support solutions, our staff never fully bought in. Dealing with YM's customer support was always was hit or miss -- it really depends on your issue and which YM support member you reach. This isn't easy to control. To obtain support, you must create a ticket, which is prioritized by the company's support team , who then answers in order and/or importance. Answers to questions can take 48 hours, which is frustrating. The upshot for our organization is that we ditched YM after 3 years. On top of all that, the cancellation process was a bit murky as well, and we were even charged several months after we moved on to another AMS. Some of the blame for that was on us, but YM certainly didn't help clear the waters with the cancellation process. Overall, I can not recommend this software provider.
This review was submitted organically. No incentive was offered
Review Source: Capterra
Sarah from Tamm Capital Group
Number of employees: 2-10 employees
June 2017
Complex, Useful, Increase Member Engagement
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
Once set up, extremely easy to use. The membership directory is a lifesaver as well as online event registration.
Cons
Getting this setup was extremely difficult and timely. However the support team was helpful. Once in a while there are some issues with software not working or the YM system will go down altogether but they are quick to respond.
Review Source: Capterra
Jennifer from Wildacres Leadership Initiative
Number of employees: 2-10 employees
May 2017
Not a very happy experiwnce
Ease-of-use
Functionality
Quality
Support
Value for Money
I have yet to see benefits from this software that I can't get somewhere else. Granted it keeps track of all of my members but so do other software companies
Pros
It is easy to download lists that you need of your clients or members, that is about the only thing that I like about it
Cons
I do not like the support team. I put in a ticket almost 24 hours ago and haven't heard anything back. Any time that I call I get sent to a voicemail. My company has been with them since 2012 and paid 7K a year but when I need to change the look they want 2.5K more. We are a non profit and are on a much smaller budget so this is alot. As soon as my board approves it I will be taking my business to another company. If you are a large company that needs many bells and whistles then they might work for you but we don't and it makes navigation so hard. It was easier to create a new website through Wix and send a newsletter through their platform than to send something through your membership. I'm sure that for some companies this is what they need but if you are a small business or non profit there are much better options out there like Alumni360, Memberclicks, Member 365 and others
Review Source: Capterra
Robert from Phi Kappa Theta Fraternity
Specialty: National Organizations
Number of employees: 2-10 employees
May 2017
Great solutions
Ease-of-use
Functionality
Quality
Support
Value for Money
This software is fairly easy to use and interface with has administrators. However the front and user experience is still clunky and can't compete with other single solution Saas.
Pros
Very complete solution AMS.
Great value for the investment.
Reliable customer support team.
Good admin dashboard
Cons
End user experience not great
CRM capabilities limited
Donor solution not a primary focus
Difficult to manage affinity/chapter based groups
Limited ability to update forward facing website
Heather from AITP
Number of employees: 51-200 employees
February 2017
Product is one of the best and just keeps getting better and better
Ease-of-use
Functionality
Quality
Support
Value for Money
I have been using YourMembership for over 5 years and have multiple clients in the AMS. The software is affordable and I love that they are rolling out improvements and updates regularly. You don't have to pay for "upgrades" and you are always on the latest version. Lots of robust functionality and 98% of the features I need and want. We did $4M in event registrations for my chapters through YM last year with no fuss and it handles registration for my annual meeting as well. Almost everything I could want for my association.
Pros
easy of use. number of features
Cons
Really need exhibitor/sponsorship sales management options.
Review Source: Capterra
Chris from IIASA
Specialty: Associations
Number of employees: 2-10 employees
February 2017
YourMembership User
Ease-of-use
Functionality
Quality
Support
Value for Money
I've been using the association management feature on YM for about 2 years now. The administrative back end has more than enough to offer for the price. The important thing is to consider - do you need that many features for what your organization does. We definitely do and we've been happy with them so far.
Pros
Great functionality
Reasonably competitive pricing
Weekly Q and A webinars to ask any questions you may have.
Cons
Too many features for smaller organizations
Customer service doesn't respond to the first contact, they'll follow up with an email then call if they need to
Constantly adding new features that do not always work on first release (just like any other product or company)
Expensive if your operating budget is already tight

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57 Reviews of YourMembership.com

Review of YourMembership

Ease-of-use

Functionality

Quality

Support

N/A

Pros

Cons

Association Management made easy

Ease-of-use

Functionality

Quality

Support

Pros

Cons

Initially very frustrating and painful, the set up didn't feel intuitive, and confusing.

Ease-of-use

Functionality

Quality

Support

Value for Money

Pros

Cons

Customer support is always wonderful

Ease-of-use

Functionality

Quality

Support

Pros

Cons

YM has been good for us at this time in our organization.

Ease-of-use

Functionality

Quality

Support

Value for Money

Pros

Cons

Great so far with room to innovate and steamline areas of our AMS

Ease-of-use

Functionality

Quality

Support

Value for Money

Pros

Cons

The Product is very robust and easy to use!

Ease-of-use

Functionality

Quality

Support

Value for Money

Pros

Cons

A valuable product with at a great price.

Ease-of-use

Functionality

Quality

Support

Value for Money

Pros

Cons

Don't Do it

Ease-of-use

Functionality

Quality

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N/A

Pros

Cons

Simple interface, great customer service

Ease-of-use

Functionality

Quality

Support

Value for Money