

YourMembership Software
About YourMembership
YourMembership Pricing
Please contact for pricing.
Free trial:
Available
Free version:
Not Available
1 / 3



Image 1 of 3
Event management
Other Top Recommended Nonprofit Software
YourMembership User Reviews
OVERALL RATING
Showing 1 - 5 of 145 reviews

Silvia
Verified reviewer
Company size: 2-10 employees
Industry: Non-Profit Organization Management
Time used: More than 2 years
Review Source: Capterra
December 2021
The best of both worlds!
My experience with YM has been pleasant. Anytime I have a question there are many resources to navigate through prior to calling into customer support. Often I find things out on my own but whenever I have had a question the YM team answers quickly. I have been using YM since 2016 and have seen many improvements. I've used older templates/versions of YM and all have been user-friendly.
Pros
YM offers both a website platform and membership database all in one. I had been using YM for three years before a potential switch and was able to see how other sites didn't have the membership database. We decided to stay with YM and I even recommended it to my new organization...been utilizing YM daily for the last five years!
Cons
A feature that can be updated is radio buttons, for check out (invoicing). This can be helpful come dues renewal time to allow donations to be automatically applied (radio button).

Response from Community Brands
Silvia, thank you for the review! As an all-in-one solution for small staffs, we are glad to hear that your team has found success in managing your association's website and membership through YM.
Replied January 2022
Tim
Company size: 11-50 employees
Industry: Religious Institutions
Time used: More than 2 years
Review Source: Capterra
January 2022
Best All-Encompassing Member Solution for Organizations Without an IT Department?
YM has allowed us to: a) unify all our different country operations on to a single software base; b) replace a range of on-premises systems with a single cloud solution; and c) meet the modern expectations of our members and customers without having to have an IT Department.
Pros
We selected YM because it covers all the bases needed by a non-profit member organization (website, member management, donation management, groups, events and online store) in one comprehensive package. More than that - and this is the clincher - it is designed for organizations with little or no internal IT capability. You don't need a server, special equipment, or even to know programming in order to deploy and configure the solution. It is a true cloud solution, with everyone always on the same latest version - so support is excellent and enhancements always ongoing.
Cons
When you buy a system like YM you need to be aware that: a) you won't be getting 'best in class' in each specific area of functionality (i.e. there are better web stores than the one in YM, better event management solutions than the one in YM, etc.) - but I don't think you will find a better solution across all areas; and b) this is not custom software, YM aren't going to change the software just to suit your business (rather you need to bend your business to suit the software) - having said that, YM is incredibly configurable (including the entire look and feel of the web front-end) so this isn't at all a major issue.
Reasons for choosing YourMembership
YM were the only supplier to back up their sales claims by letting us try out, unsupervised, a full test version of their software for several days prior to any purchase commitment. We found everything they said to be true, and at a price that was a fraction of the competitors.
Reasons for switching to YourMembership
We wanted to replace a number of disparate on-premises/hosted solutions with a better unified solution.

Response from Community Brands
Tim, thank you for the review! As an all-in-one solution for small staffs, we are glad to hear that your team has found success in managing all aspects of your association with YM.
Replied January 2022
Jacqueline
Company size: 2-10 employees
Industry: Non-Profit Organization Management
Time used: More than 2 years
Review Source: Capterra
June 2022
One platform for all your Association needs
Your membership offers a user-friendly platform where you can keep all your member data in one place. Event registrations were easy for members to utilize and we had excellent history records of attendance. The onboarding went very smooth.
Pros
Integration is easy and the management of this software is user-friendly and easy to learn. Having one location to host all data is very important and available here.
Cons
The customer service turnaround time was not conducive to my needs. As a small association, time management is critical and if errors happened while working on a project, the 24-48 hour turnaround time to speak to staff caused undo stress.
Therese
Company size: 1 employee
Industry: Publishing
Time used: More than 2 years
Review Source: Capterra
March 2021
Wrong fit for the association, our habits, and our budget
My overall experience was okay, but as YM kept growing and getting more expensive, the customer service got spottier and spottier. I had the feeling that they had grown faster than they were able to keep up. When my website's appearance started to look dated, they wanted to charge me about 1/3 again what my annual fee was to change the look. I found the interface in posting content to be a challenge because I couldn't do any editing from the frontend and was constantly going back and forth between frontend and backend.
Pros
I originally purchased this system because I wanted an all-inclusive association management and registration software which YM provided. YM also was able to integrate through an add-on with QuickBooks. It automated my membership dues invoicing.
Cons
Price kept going up and up without a corresponding increase in value. QuickBooks add-on was an additional expense when other systems were integrated with QuickBooks Online at no additional expense. The member communication options were difficult to use and explain. My members never took advantage of them to communicate among themselves.
Reasons for choosing YourMembership
Integration of registration and membership system at the right price. Integration with QuickBooks.
Toni
Company size: 11-50 employees
Industry: Non-Profit Organization Management
Time used: More than 2 years
Review Source: Capterra
March 2022
Enthusiasm Wanning
I used to be a HUGE supporter of YM. However, as they have grown, they have not kept up with staffing requirements and service is what is suffering. It takes weeks to get responses to tickets and when someone does respond, they seldom have a solution because they just aren't trained adequately.
Pros
YM is functional and fairly easy to use. I like that there are updated and improvement made regularly.
Cons
Things have been changing over the past few years as YM has grown. They are now starting to charge more for things like the REST API. They also put deadlines in for conversions such as transitioning from the current API to REST API and then do not have the support to assist as needed.
Reasons for choosing YourMembership
At the time, it was price and functionality. AND service we much better than it is today.
Reasons for switching to YourMembership
Wanted a web-based platform and something more functional for staff to manage and maintain.