Great Product for Associations & Societies

Pros

Their implantation team is great to work with and streamlined the big endeavor. Their response time with their customer support team has vastly improved and they are very responsive. We are an AMC and have both trade associations and societies onboarded with YM. They always find a way to work with the organization to find solutions for each organization's needs.

Cons

There isn't much customization you can do, but if you need something that they don't offer, there is usually a workaround that can be done.

Successful Launch

Overall, I've been very pleased with YourMembership from initial introduction, through implementation, and into daily operations. I especially appreciated working with my Implementation Specialist, who not only guided me throughout the implementation but also spent the extra time to understand my work style to be sure her support set us up for success in the long term.

Pros

YM's fit to our overall needs is a strong match and has streamlined our operations. What used to be an in-house generated, workaround, and very manual process member experience is now an automatic, professional member experience. Now workarounds are to maximize instead of survive.

Cons

Although most of the system works as advertised, some offerings have not meet the full expectation. For example, my expectation for the Quickbooks Connector was a real-time, automated data transfer from YM to QB but instead is a manual download and upload of data. The process does work well and meets our needs - just not as slick as expected.

Perfect match

Very happy with its use. Tech-support is wonderful.

Pros

Very well laid out. Has features I would never have thought of using but do.

Cons

There are some limitations Such as using third party software to integrate with it. Overall it is very intuitive to use.

Wrong fit for the association, our habits, and our budget

My overall experience was okay, but as YM kept growing and getting more expensive, the customer service got spottier and spottier. I had the feeling that they had grown faster than they were able to keep up. When my website's appearance started to look dated, they wanted to charge me about 1/3 again what my annual fee was to change the look. I found the interface in posting content to be a challenge because I couldn't do any editing from the frontend and was constantly going back and forth between frontend and backend.

Pros

I originally purchased this system because I wanted an all-inclusive association management and registration software which YM provided. YM also was able to integrate through an add-on with QuickBooks. It automated my membership dues invoicing.

Cons

Price kept going up and up without a corresponding increase in value. QuickBooks add-on was an additional expense when other systems were integrated with QuickBooks Online at no additional expense. The member communication options were difficult to use and explain. My members never took advantage of them to communicate among themselves.

Great Software!

The service is outstanding. My implementation person ([SENSITIVE CONTENT HIDDEN]) has been very responsive and helpful!

Pros

There are several things that are really great about this software - it makes managing an association easy. Having the option for auto-pay is huge and the system is flexible so that we can really make exactly what we need. We are really striving to do everything in one system versus many so YM has really streamlined all of our processes.

Cons

*Need to add duplicate search for Non Members - This is VITAL! We have tons of wasted records because there is no duplicate search for Non Members *Better way to match non member with member when the non member uses the organization name of a company that is a member *Main Dashboard needs to be configurable - I would love to add most recent email results, active quiz/survey results and non member details. Also a notification of a member switching between types *The email feature was sold to me as it was comparable to Constant Contact - it is not at all and shouldn't be sold that way. Very annoying that I can't resize pictures and add more widgets. The email feature also doesn't automatically remove duplicates so people are getting several copies of emails (also part of the issue about the non member duplicate check). It is also supposed to show the hard bounces but the report shows one number but then I get 100 bounces (delivery failure) emails to my email. *Would like to hide profile fields that we don't use from administrator view