YourMembership.com Software


 

YourMembership.com is an integrated suite of online membership management applications used by associations and other member organizations to engage members, track financial data and support administrative processes.

The platform has many core membership management features, including dues configuration options to define multi-tiered dues levels, variable durations and other complex models and analytics and dashboards to monitor member activity and discover trends. Other features include event registration and member attendance functions and e-commerce tools to sell products, calculate taxes and shipping and automatically process payments.

YourMembership.com also offers accounting tools to generate and send invoices and track financial data—such as member dues, donations and eCommerce sales. Overall the solution includes integrated modules for membership management, event management, member profiling, analytics and dashboard.

 

YourMembership.com - Event management
 
  • YourMembership.com - Event management
    Event management
  • YourMembership.com - Mobile app
    Mobile app
  • YourMembership.com - Custom-branded member sites
    Custom-branded member sites
Supported Operating System(s):
Web browser (OS agnostic)

45 Reviews of YourMembership.com

 

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Software Advice Reviews (20)
More Reviews (25)

Showing 1-20 of 20

Robert from Phi Kappa Theta Fraternity
Specialty: National Organizations
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Great solutions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software is fairly easy to use and interface with has administrators. However the front and user experience is still clunky and can't compete with other single solution Saas.

Pros

Very complete solution AMS.
Great value for the investment.
Reliable customer support team.
Good admin dashboard

Cons

End user experience not great
CRM capabilities limited
Donor solution not a primary focus
Difficult to manage affinity/chapter based groups
Limited ability to update forward facing website

 
 

Chris from IIASA
Specialty: Associations
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

YourMembership User

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've been using the association management feature on YM for about 2 years now.

The administrative back end has more than enough to offer for the price. The important thing is to consider - do you need that many features for what your organization does.

We definitely do and we've been happy with them so far.

Pros

Great functionality
Reasonably competitive pricing
Weekly Q and A webinars to ask any questions you may have.

Cons

Too many features for smaller organizations
Customer service doesn't respond to the first contact, they'll follow up with an email then call if they need to
Constantly adding new features that do not always work on first release (just like any other product or company)
Expensive if your operating budget is already tight

Advice to Others

Good company to use, and plenty of features

 
 

Jacob from Trade Association
Specialty: Associations
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Meh

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The basic functionality is average but everything else is rather poor. Customer service is terrible, takes forever to respond via the "Open Tickets" with no option to pick up the phone and call someone if there is something wrong. Common responses from Customer Service include, "that is a common problem, we are looking into it".

Pros

Most of the time, it works pretty well

Cons

Customer service

 
 

Sheldon from NAFA
Specialty: Associations

August 2016

August 2016

Great sales, great looking product but fails to deliver on all facets

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

They appeared to provide all the tools you could ever need. Individual ID/password and other self-service membership features and benefits.

Likes Least

Support! Pathetic is putting it mildly. It seems that whenever you call for support during business hours you only get a voice recording. Seldom do you get the opportunity to reach a live person. They typically respond to online forms the next day but when you have a service affecting situation you need service then. Another HUGE fail is their bulk emailing feature. We have a small membership email list, 4500 members, when only 1/4 get the emails regularly you know there are problems. And to add insult to injury, it's almost impossible to create a bulk email in an easy to read format. Cut and paste from a basic text editor or Word and then try to format it, everything goes haywire. Try to type your own and the window will freeze up on you and you'll lose hours of work if you haven't saved it recently. Get ready to be frustrated.

Recommendations

Run! Go look at someone else... YourMembership is over prced and over sold and fails to meet on the most basic features.

 
 

Vanessa from MPI New England
Specialty: International Organizations

June 2016

June 2016

Terrible Customer Service!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

That the job board does work with our web-site and the revenue checks are sent regularly.

Likes Least

There is an embarrassing level of customer service! You leave voicemails that are never answered. You get a live person on the phone only after posing as a new customer and then they are unable to correctly transfer a phone call to who you really need to speak too. How many people work at this company that no one is manning a Customer Service line during business hours on a Tuesday? I would rather be put into a queue and wait for a person than leave a vm in a mailbox with no ones name on it.

Recommendations

Check out an option that provided a minimum of a live person during business hours or the ability to hold for one.

 
 

Michele from Kansas State Nurses Association
Specialty: Associations

March 2015

March 2015

Love YM Product and Associates

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I have had nothing but a great experience with YM for our organization. It makes sense to a novice database/website person like me, and the YM staff are always helpful and pleasant. They don't treat me like an idiot, but as a student learning to work with the product. I can't say anything negative about my experience with YM!

Likes Least

Nothing! It is all good and necessary to my organization.

Recommendations

Buy it, now! You won't be sorry and you will be eager to learn it in order to advance your work and business image. The product makes perfect sense to novice users like me; I've come a long way since my organization purchased the software. It never gets boring, and the people at YM are easy to work with and in answering my questions.

 
 

Stef from Duke U
Specialty: Higher Education

March 2015

March 2015

I am not sure what this question is asking.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ease of communication and services rendered, makes it very accessible in a user platform.

Likes Least

Website is a little messy, and some users have had difficulty with interface.

Recommendations

Run several models for user-friendly interface and make sure all macros work.

 
 

Mark from Florida Association of Professional Lobbyists
Specialty: Associations

March 2015

March 2015

Happy user!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The support staff at YourMembership.com is phenomenally responsive.

Likes Least

The software is so robust that it's hard to simply dive in and swim around. I believe it would really help to attend one of their Xperience conferences, which I've not yet done.

Recommendations

Make sure you use a matrix to evaluate the myriad of features of the multiple programs you're looking at. If you're looking for a top notch online community, YM.com can provide it, but you may want to contact the online community expert.

 
 

Richard from U.S. Army (Ret)
Specialty: Healthcare & Hospitals

February 2015

February 2015

My Review is As Follows

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Professional approach and service to the profession.

Likes Least

I do not dislike anything for this professional group.

Recommendations

Read carefully and make sure you understand all of the details.

 
 

Kate from Int'l Game Developers Assoc.
Specialty: International Organizations

February 2015

February 2015

Review of YM

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Quite cost-effective, which is the main reason we opted for YM, and on the whole it was pretty easy to implement.

Likes Least

The product lacks MANY international features, like date formats, time formats, translation capabilities etc. We've also found the vendor to be pretty slow to respond to concerns and sometimes it takes multiple tries to explain to them the issue.

Recommendations

Look at everything out there and choose wisely. We needed a quick solution that was cost-effective and YM served that role but will we use it forever? Doubtful as it lacks robust Web features.

 
 

Rory from BPLA
Specialty: Associations

February 2015

February 2015

Website and Customer Service Are Good

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The website is fairly intuitive, and the customer service is responsive.

Likes Least

No real complaints. Sometimes it can be a bit clunky, but not much more so than other websites.

Recommendations

I can't think if of any currently.

 
 

Robin from FASBO
Specialty: Governments

February 2015

February 2015

YourMembership review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Easy to work with, minimal contact as vendor provides the service.

Likes Least

We don't see the revenue that should be generated for the product.

Recommendations

Don't sign a multi-year contract in case they don't produce.

 
 

Paul from Meetup
Specialty: Associations

February 2015

February 2015

My review of YourMembership.com

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The website is well designed and has great graphics and is easy to navigate.

Likes Least

It is fairly expensive for what they provide. It would be good if they could find a way to provide more services for the money they charge.

Recommendations

You need to determine whether, all things considered, the software is going to increase your membership or enhance the membership experience sufficiently to justify the cost.

 
 

Long from Nvidia
Specialty: Corporations

February 2015

February 2015

NV-Leon-Cui-Feb 15

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Membership management, transfer, review, notification and promotion alerts.

Likes Least

Nothing so far, but it should be more user friendly. It should be designed to co-market with the partner.

Recommendations

Use them more often to get a deeper understanding and gather feedback from the end users.

 
 

Ed from Rice
Specialty: Corporations

February 2015

February 2015

Review of YourMembership.com

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The functionality of the product and the way that it lets you use the product.

Likes Least

There isn't much that I don't like about it.

Recommendations

Use it to see if it fits your functinoablity, or else just go and buy something else.

 
 

Leora from Goddess On the Go LLC
Specialty: Other

February 2015

February 2015

My review of Your Membership.com

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

How organized and efficient it is. They have a great customer service team who have been helpful whenever I've had any issues.

Likes Least

It took me a little while to get familiar with some of the categories they had on the site. But otherwise I would say it's super efficient.

Recommendations

Be sure it can meet all your needs. Know your requirements beforehand and make sure to have all your questions answered.

 
 

Andrea from BCCollege
Specialty: Higher Education

February 2015

February 2015

My review of YourMemebership

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I liked best the fact that the product was very easy to use. This is important to me because my time is precious and something that is easy to use allow me to save time.

Likes Least

Overall I would rate the product highly. So, as a result, I can not thing of any feature that I liked least about the product.

Recommendations

I would recommend to others to take the time to do the review slowly and try to experience all the features of the products in order to give it a fair review.

 
 

Michael from hodgegrows
Specialty: Corporations

February 2015

February 2015

great user friendly software

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This vendor is highly motivated to meet their client's needs.

Likes Least

This product can be difficult to understand at times.

Recommendations

Set aside an appropriate amount of time when you are first installing the software.

 
 

Robert from H&S Publications Inc.
Specialty: Other

December 2014

December 2014

Ups and downs

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I liked the interaction with a personal representative.

Likes Least

It has a non-inutitive interface and the smartphone app was not useful.

Recommendations

Perform a complete review of the admin before purchasing your solution.

 
 

Mary from Pennsylvania Occupational Therapy Association
Specialty: Associations

December 2014

December 2014

YourMembership has streamlined operations

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We migrated our website and membership management (1300 members) almost 7 months ago and appreciate many new features, especially the group pages we set up with our Board members as administrators. They enjoy the 24/7 access they have to post news about new events and activities. We like the ability to schedule email messages and reminders to all our members. We recently began using the "syte-sensor" to monitor our website, and that has helped us access and use additional features. Customer service to help us out as we learned about the software and its application has been wonderful.

Likes Least

Indexing of topics in the Knowledge Base (help manual) isn't always picking up on the key words we use, and it takes a bit of digging. However, when we contact support people, we get what we need.

Recommendations

Take a look at other YourMembership sites to see the multiple different web options available.

 
 
 
Showing 1-20 of 25

Virginia from AICC, The Independent Packaging Association

October 2017

October 2017

It is very strong system that works out of the box.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very intuitive to use. The online support available, through videos and articles makes learning easy. Even those uncomfortable with technology are able to work through this system, while those more comfortable can take advantage of some really nice features.

Directory reports are easy, the dashboard gives a great snapshot of where everything stands, and creating our website and making changes to it are as easy as typing in Word.

The implementation went smoothly because of the great actions of the YM implementation team. They helped us set up the system in the best way for our specific needs.

Cons

The events section is not as robust as in some other CRMs. Admins don't have any more rights to change/ alter a registration than an end user, so for more complex events you ahve to create a lot of promo codes and, sometimes, separate private events.

Review Source: Capterra
 

Carrie from YPO Chicago

October 2017

October 2017

Implantation team is great to work with and made the process easy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Implantation team is great to work with and made the process easy. Easy to use site for members and admins alike.

Cons

Some functionality is subpar. Making changes in Chrome is problematic and customer payment processing options could be better.

Review Source: Capterra
 

Terri from Wyoming Business Council
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Would not subscribe again.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Know what questions to ask next time around.

Pros

Customer service has been good. Social aspect. Web page was easy to design and has been relatively easy to maintain.

Cons

Cannot customize to our needs. We are not an association, club, etc. We are a program with members. It isn't that easy to use.

Review Source: Capterra
 

Ford from Alabama Trucking Association
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Do your homework...YM is not a turnkey solution for all organizations, lousy customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Software has some interesting features, but not all were useful to our organization. Best pro: it's very easy to maintain a decent looking public facing website. Email marketing tools are excellent.

Cons

After the initial six-week set up, we were pretty much left to the wolves. We hired one of their recommended consultants to help us prepare our database for implementation to the system, but our dues schedule was too complex to be completely integrated, so we were forced to maintain two databases (one for membership services and communications, and the other for financials -- not an ideal setup, to say the least, but we were too far in to quit). Due to the difficulty for obtaining quick support solutions, our staff never fully bought in. Dealing with YM's customer support was always was hit or miss -- it really depends on your issue and which YM support member you reach. This isn't easy to control. To obtain support, you must create a ticket, which is prioritized by the company's support team , who then answers in order and/or importance. Answers to questions can take 48 hours, which is frustrating. The upshot for our organization is that we ditched YM after 3 years. On top of all that, the cancellation process was a bit murky as well, and we were even charged several months after we moved on to another AMS. Some of the blame for that was on us, but YM certainly didn't help clear the waters with the cancellation process. Overall, I can not recommend this software provider.

Review Source: Capterra
 

Sarah from Tamm Capital Group
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Complex, Useful, Increase Member Engagement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Once set up, extremely easy to use. The membership directory is a lifesaver as well as online event registration.

Cons

Getting this setup was extremely difficult and timely. However the support team was helpful. Once in a while there are some issues with software not working or the YM system will go down altogether but they are quick to respond.

Review Source: Capterra
 

Jennifer from Wildacres Leadership Initiative
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Not a very happy experiwnce

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have yet to see benefits from this software that I can't get somewhere else. Granted it keeps track of all of my members but so do other software companies

Pros

It is easy to download lists that you need of your clients or members, that is about the only thing that I like about it

Cons

I do not like the support team. I put in a ticket almost 24 hours ago and haven't heard anything back. Any time that I call I get sent to a voicemail. My company has been with them since 2012 and paid 7K a year but when I need to change the look they want 2.5K more. We are a non profit and are on a much smaller budget so this is alot. As soon as my board approves it I will be taking my business to another company. If you are a large company that needs many bells and whistles then they might work for you but we don't and it makes navigation so hard. It was easier to create a new website through Wix and send a newsletter through their platform than to send something through your membership. I'm sure that for some companies this is what they need but if you are a small business or non profit there are much better options out there like Alumni360, Memberclicks, Member 365 and others

Review Source: Capterra
 

Heather from AITP
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Product is one of the best and just keeps getting better and better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using YourMembership for over 5 years and have multiple clients in the AMS. The software is affordable and I love that they are rolling out improvements and updates regularly. You don't have to pay for "upgrades" and you are always on the latest version. Lots of robust functionality and 98% of the features I need and want. We did $4M in event registrations for my chapters through YM last year with no fuss and it handles registration for my annual meeting as well. Almost everything I could want for my association.

Pros

easy of use. number of features

Cons

Really need exhibitor/sponsorship sales management options.

Review Source: Capterra
 

Sarah from Tamm Capital Group

December 2016

December 2016

The Ultimate Membership Platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use this as an association and have found our membership rates jump due to the resources, online registration for membership and events, as well as the design of this platform.

They let you design your website from scratch on the front-end. This allows you to make your site unique and fit your needs. Their customer support is all-around amazing. They do weekly calls with you during the implementation process.

On the back-end, you can track registration of events, check membership and edit the front-end.

Review Source: Capterra
 

Jennifer from Inspire AMC

February 2016

February 2016

Easy to Use Association Management Software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I've been using Your Membership for about 18 months for one of my association clients. I have found that it is very easy to use and the customer service is fast and helpful. I've been able to produce clear membership reports for my Board, quickly set up and manage events and send blast communications. They continue to improve their product based on customer feedback. Although there are a few features I wish they had, I have been impressed overall with YourMembership. I have used over five other AMS platforms and this has been my favorite so far.

Review Source: Capterra
 

Toni from National Association of Black Social Workers

October 2015

October 2015

Your Membership has taken our organization to another level, and that's a good thing!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We didn't realize how much we would need to be involved in setting up the website design in the beginning, but that enabled us to learn a lot about website development. Perhaps more than we wanted to know. However, as time progresses, have gotten comfortable with the functionality; we utilize more features and find that we are able to tailor many of the membership management features to the unique ways in which we operate.

We started this without having anyone with prior knowledge or expertise in website development and varied levels of comfort and experience with software utilization. If your agency employs or contracts with a techie type, you will most likely avoid our startup hiccups. In either case, there is no better customer service than YM. They are available and responsive by phone, email, video tutorials and downloadable guides. I've also found that unique situations are forwarded to product development so the functionality is updated on an ongoing basis.

Oh, and if you use Quickbooks, the two sync well. Haven't tried the plug-ins yet because they are a little costly for us but there is a Quickbooks plug-in and a mobile app interface for conferences and events that also has perfect synchronization with the member/non-member database.

Review Source: Capterra
 

Pam from Montana Bankers Association

April 2015

April 2015

Great customer service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I am the kind of user who can learn a bit from webinars but nothing really clicks until I need to use the system and Your Membership's support system has been excellent in helping set things up and evaluate what I've done. They call quickly once I've entered a ticket and continue support until I'm satisfied, not when they think I should be satisfied.

Review Source: Capterra
 

Amy from AIC CCC

March 2015

March 2015

Exceptional Service!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I've been through nightmare implementations. They are always hard and some surprise you didn't plan for comes up. In my experience vendors bail or charge you unexpectedly high fees when you don't prepare for something you should have. That has not been my experience with YM. The Service is great and the implementation support was an inclusive team approach that was invaluable. The features and software are really robust and work very well. I still can't believe how much is included. Wow!

Review Source: Capterra
 

Ron from National Child Care Association

March 2015

March 2015

Never fails to help me out

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been working with YourMembership for over a year. I have a vey good working knowledge of web sites and web construction and design but sometimes, I get stuck. The support from the people at YourMemebrship never fail to get me where I need to be. They are patient and competent. The great support is always appreciated.

Review Source: Capterra
 

Lori from Missouri Municipal League

March 2015

March 2015

My thoughts

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I've been working with YM for a little over three years now. I like the product. YM is a little difficult to learn but YM has a great customer service department. The afternoon live training sessions are great for getting answers quickly. Thank you for all of your support!

Review Source: Capterra
 

Melonie from Pensacola State College, Allumni Affairs

March 2015

March 2015

My favorite part about this software is the great Customer Service staff.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Between the live webinars, video tutorials and customer support this software was fairly simple to learn how to use. My favorite thing about YourMembership.com is the people who they have on staff. They have made my experience with YM.com quite positive. They respond to my support requests quickly and have shown me a lot of things I wasn't aware the software was capable of doing.

Review Source: Capterra
 

Ernie from ARCSI

February 2015

February 2015

ARCSI Grows with YM

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

ARCSI has used YM since 2008 as our member management system. It provides us with a number of detail reports and actions. We have stayed with YM because of their outstanding customer service. Whenever we do have a question their responses are always very prompt and thorough. Both customer service reps and technical advisers quickly understand the issue and spend the necessary time to walk us through and resolve the issue.

Review Source: Capterra
 

Jeff from Summit Professional Services

January 2015

January 2015

Outstanding!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Several months ago Yourmembership moved to a new customer support platform. And I have to say, as is often the case with new things, I was not too excited about the change.

My firm provides support and programming to a few dozen Yourmembership.com users, so I am in the support area and interacting with YM staff continually. So any change was initially inconvenient. But I have become a believer. The ease of use of the new site is great. I can access all my tickets from a single log in, etc.

But even better is the incredible responsiveness and support provided by the YM team. They respond immediately, they dig in and stay with issues until they are resolved and provide a hive level of personal interaction and individual support. Most support makes it almost impossible to get anyone on the phone. YM calls me! They are without question the best customer support team I work with in the industry.

Thanks everyone!

Review Source: Capterra
 

Lisa from Silvertop Graphics

January 2015

January 2015

Best Tech Support

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I was hired by a local state college to redesign and manage an alumni eNews using their YourMembership account. The software is adaptive and relatively easy to learn. However, what sets YourMembership apart from other eNews services is customer service. When I submit requests for help, response time is remarkably fast via both e-mail and phone. Tech specialists are knowledgeable, cheerful, patient, and go the extra mile to solve the problem. I've worked with several eNews services with good tech support, but the YourMembership team is exceptional ... the best.

Review Source: Capterra
 

Jenny from ICS

June 2014

June 2014

Set-up is a nightmare

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I am in the process of migrating our custom-build database over to YM. Though the person I have been working with has been great in "quick" responses, he usually only answers half my questions and I spend way too much time monitoring what Q's have been answered and what hasn't. The answers feel like 'canned' prewritten answers that don't always fit what I am askign either. I feel like YM did not do a good job of going over what I needed to do on my end to make everything work so that I get a final product I want and need. Also, I find that YM misses little things when they set up things on their end of for me (miss a checkbox here and there). Very disappointing. I was hoping for better customer service than this.

Review Source: Capterra
 

Mary from Pennsylvania Occupational Therapy Association

May 2014

May 2014

Gong through migration ....

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We are in the process of migrating to YM and I will say that so far, I'm pleased with the new capabilities YM offers. In addition to the obvious interactive options (via the social media strategies that are available to members) we have MUCH more flexibility in how we approach our business - and that is a GOOD thing!

Review Source: Capterra
 
 
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