It's been excellent. They always make themselves available to help clients. The Customer Success Team truly cares about each customer and entounter,

As the Official Canadian Channel Partner of Realquantum, we researched the market for a tool that could be considered the industry leader. We found it in Realquantum - they're lightyears ahead of the competition.

The software can be a bit intimidating to start. There are so many amazing features that come with the tool that you may not intuitively see what the "next step" is.

Real Quantum has increased my productivity and annual income by a significant margin over past years with other programs. In addition, my income has continued to increase in each year since I switched. The upgrades to the system over the past year or two have been a big factor in that increase.

The stability of the integrated database and report writing software far exceeds other products I'd used. I don't have to worry about refreshing or broken links between a web-based database and word processing and spreadsheet programs.

I'd like to see improvements to the way RQ handles lease data entry as well as how hotels are handled, particularly in the Income Approach.

The overall experience was a bit frustrating in the beginning and has improved. The support team (Kristie and Alisa) are responsive and competent and they are fortunate to have them as they are great to work with. I think they have a workable product that does save time, but has a few bugs and issues that could probably be solved with a greater investment in software personnel. They do update the software periodically and listen to and appreciate feedback.

I love the ability to incorporate things like cap rate comps and expense comps and the way the software is set up, any subject becomes an expense, cap rate and sale comp. The report creation is easy and the report generally flows well. For the most part, searching for data is easy and integrating sales and leases into reports is easy.

No auto save; if a property is labeled as one property type then all leases associated with the property (regardless of use) are also labeled that way even if they have a different use. Pasting images into documents makes them a bit blurry. In the cost approach, the only way to enter soft costs is as a percentage of hard costs. The sales summary grid only lists price per square foot even if you choose price per unit for the unit of comparison. Grayscale font is tough to read and any font copied in from another source is black and has to be changed. When entering leases, you cannot clone a lease and then change only the differences. I think they need to hire more people to work on the software side.

The software streamlines to appraisal process greatly. Production is up nearly two times as much since using this software. The database feature I find is one of the most beneficial parts. Being able to have one property for an assignment, sale comp, and lease comp is so helpful. Not having to write up sales and leases for every report is a dream.

Blank pages are a frequent issue in reports. I know this is due to the programmed margins the software uses. However, having to find places to add fields or take out information to get rid of the blank pages is time-consuming and tedious. I think that certain calculated fields and tables that are not able to be changed can be misleading as well.

RQ has allowed my business to increase substantially and the appraisal company to expand into different types of commercial real property.

RQ produces a good report in a logical and understandable way to the clients.

Nothing negative to note about RQ. Fine product.