Deluxe Payment Exchange vs FastSpring

RATING:

3.6

(23)

Deluxe Payment Exchange has 23 reviews and a rating of 3.57 / 5 stars vs FastSpring which has 32 reviews and a rating of 4.47 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
3.6 (23)
4.5 (32)
Ease-of-Use
3.5 / 5
4 / 5
Value for Money
3.5 / 5
4 / 5
Customer Support
3.5 / 5
4.5 / 5
Functionality
3.5 / 5
4 / 5
Last Review Written
April 26, 2024
August 22, 2023
Pros/Cons
  • Pros

  • I loved the software and service until I had an issue (I was a user for over 10 years) Their Customer Support is the absolute WORSE I have ever experienced.
  • Easy to use, special features make sense and security is stellar. Staff can only download checks once - whether links or pdfs are sent.
  • Cons

  • Very large checks may have difficulty cashing.
  • I think its too expensive. You pay for 50 checks plus every individual check you make.
Read all user reviews
  • Pros

  • I have tried other systems and still love FastSpring the best.
  • None that I can think of, we use a number of payment gateways/merchants etc. and FastSpring is never one we would choose, we inherited it from an acquisition.
  • Cons

  • Could have integrations (or apps) with web and eCommerce platforms: Wix, Ecwid, etc. A bit hard to setup more complex elements such as shopping cart, etc.
  • Poor user experience, terrible platform to navigate, way too expensive and awful refund management, Reporting is terrible.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos