I was using a set desktop solution before that had a long term commitment. This allowed us to take mobile payments anywhere we had a cell phone and get out of those long term contracts. Also it smoothly integrated into QuickBooks so it was a win-win for us.

I has many options for taking a credit card payment. Plug in chip reader, take a picture of the card or a Bluetooth card reader is available. I like that it's month to month and if I don't use it I don't have to pay anything. It's simple and easy to integrate into quickbooks. It has a good back end that you can access from a computer to manage your payments and who is taking those payments.

The cost is cheaper if you pay monthly and high volume but more expensive for the smaller low volume months. When you get logged out it can be a slow process at times to get logged back in while a customer is waiting to give you their payment.

Overall I have had a positive experience with QuickBooks Payments. Like I mentioned above we do get paid much quicker which is a plus. It is also super easy to integrate any other payment applications into QuickBooks which saves you a lot of data entry

QuickBooks Payments definitely is convenient if your already using QuickBooks for your accounting software. Payments are automatically matched up with the correct invoice and I find that customers pay a lot sooner since they have the ability to pay straight from their invoice.

The only real issue I think is that the fees can add up quick!!! If a customer pays with a credit card it's 2.4% plus $.25 each transaction. Although that is typical it just adds up very quick especially if it's a large transaction. What they don't tell you is that if you customers pay through ACH instead of credit card the max you will pay for a fee is $10. If we had known this all along we would have saved a lot of money. Very frustrating

The ease of use for both the business and the customer is by far one of the best things about using Quickbooks Payments. The transactions are smooth and the deposit turnaround time is quick. Makes for a seamless transaction for both parties - literally just a click of a button.

Not much to say about dislikes of this feature

This vulnerability is unforgivable. This service should not be used.

I have used QB Payments as a secondary payment processor for nearly 9 years. I use e-invoices to collect payments from customers who want to order modifications that aren't available on our website. So it's not our primary processor (our website uses PayPal and Stripe), but until a recent MAJOR VULNERABILITY was discovered, my experience with QB Payments was fine.

I learned the hard way that QB will "pre-fund" ACH transactions and merchants have no option to toggle this option off. Their back-end payment status (e.g. Pending, Funded....) doesn't differentiate from a "PRE-FUNDED" transaction and one that is actually fully funded. Furthermore, they allow banks to deny payments up to 120 days after posting to the seller's bank account. This leaves sellers extremely vulnerable. If you're not picking up on it, basically, Intuit/Quickbooks will show FUNDED status and actually post the payment to the seller's bank account, at which point the seller has no grounds to withhold goods. Then, if the payment doesn't actually process, they will withdraw the funds from the seller with no 2-way dispute process for the seller to prove they actually fulfilled an order, and that a customer didn't seek return/refund by legitimate means. My small company lost about $3,000 in this loophole. We were not able to reclaim our merchandise or fulfillment costs, and Intuit held us responsible for the sum, including additional service fees (for the generous service of retracting this money they had already posted to our bank account?). Customer service was unwilling to escalate and did not provide me with any opportunity to report fraud. In fact they treated me like the fraudster when they made my business vulnerable to a fraudster in the first place. It comes down to zero's. $3K is enough to make me want to fix this. Add a zero and it would have ruined us.

It allows for simple payment for processing of invoices, and enables quick invoice set up even when on site.

Nothing that we didn't like, once past the initial setup, it runs very smoothly.

QuickBooks software helped me a lot.

QuickBooks software is very affordable with lot of good. There are lot's of reports in which you can see that the app allows you to add on a verity of additional features.

the built-in inventory management system is totally designed mainly for businesses tracking and the stock levels of the finished goods.

The rate is worth it alone. But I would appreciate a bit more user friendly interface.

The rate Quickbooks offers is the best around. I pay the little extra to get the rate. Its fairly easy to use the product and convenient to use my phone.

The bluetooth card reader disconnects after a few minutes and takes a bit more to get reconnected first. That's hard for intermittent sales.

Solution: Use the old reliable bank transfers (interac) if you can! At least the bank is 1 company, not 2

If it works, it auto-matches the invoice created in QBO. So it saves a book-keeper a few clicks. That's it.

Expect LONG support calls and very weak support staff that do not know how to fix your issue. Left hand does not talk to the right hand; Merchant Services somehow does not know your company contact info and does not have the ability to send important emails to your team (serious) Merchant Maverick has a bunch of BS 5 star reviews and closed the comments the many 1 star reviews. Fake. Support won't l

This payment solution has been great. Quick pay time, easily integrates with Quickbooks and it is very easy to set up and use.

Easy to use, appears very secure and customer like the payment method. The ability to use this at events and even at client locations make this one of the best ways to accept credit cards.

The security is so tight that sometimes it can be hard to get signed in. We don’t use it every day so sometimes it takes a few tried to get the log in correct. That’s as much a user issue as it is a complaint. Naturally, I’d Like lower fees but for periodic usage, this a great value.

Payments are automatically matched up with the correct invoice. Smaller customers pay sooner with the ability of a click on the invoice to pay right away vs. writing a check and mailing it out.

The fee charged to process the Credit Card transactions on top of what we pay for QuickBooks.

It's a really easy to use way to charge my clients and it interfaces nicely with my Quickbooks

I have found this software easy to use. Customers like the interface though it keeps changing. The changes The changes tell me they are constantly trying to improve their product

As a service provider I don't like that I cannot set the tips where I would like them to be. They are preset and there's nothing I can do about it. Even clients have commented that I should change it but I can't.

Bad. Exceptionally inadequate customer service. 6 months 12+ calls... no resolution and every time I'm reassured that the funds will be deposited in 2-4 days. And every time we're told there is a new hoop to jump through.

Doesn't matter if the funds never reach your account.

Bad customer service... Mixed messages, no accountability.

Convenience, ease of use, fair pricing.

What I like most about the Go Payment app is that in real-time it is easy to use. Comprehensive. It's great how it seamlessly integrates into QuickBooks online and then into our bank account.

Least favorite thing about Go Payment is QuickBooks merchant services. If there is a bump in the process, funds are held in their payments/collections department without notification to the user. It is up to us to figure out something is off, and make the inquiries. While doing that, I have gotten varying resolution answers from various reps. Is confusing and time-consuming.

we are still using this system and it's working great. We rarely have any problems and when we do they are solved quickly for us.

This allowed our technicians to receive payment in the field and integrated nicely with Quick Books. It worked wonderfully for the most part.

the cost of the scanners was a little high due to them not lasting as long as we would have liked.

It was easy because it integrates with Quickbooks. I entered something and it was automatically entered into Quickbooks. I didn’t have to do any extra entering.

The price, fees, and lack of transparency. The fees were very high and it was too difficult to figure out what I was paying and why. I felt like a hostage to the program because I couldn’t figure out if there was a way that I could control the fees. I detested this part of it. I switched to a transparent provider with lower fees because of this. I have to do a bit more manually because it doesn’t integrate like QB Payments does, but it’s worth it to not feel like I am at the mercy of a program/provider.

The worst customer service period.

Billing and payment receipt can be fast but Quickbooks also determines legitmacy of bills and is currently withholding $16k for funds it received from a client that it won't return to the sender nor will they deposit it the company that invoiced account.

How can a company decide after a payment has been made that the company invoicing does not have a right to do so. Quickbooks keeps the $16k in funds that was paid. The instructions provided by Quickbooks is the sender has to file paperwork to retrieve the funds while it sits on QB's bank account. The sale is lost. The client relationship Is severed. QB has the power to do this? Is this legal?

Product works well and is fairly-priced. Customer service is a joke.

Product is priced fairly and is easy to use

customer service is terrible. First card reader quit after less than a year of use. Intuit would not replace. Bought second reader and would not work out of the box. Requested replacement reader. They sent a lower-end model than we had originally purchased. Called again to request correct replacement model. They would not expedite shipping. Total of 8 hours on the phone with customer service and I still don't have a working reader.

Satisfied for my small business

That it's good for small businesses and therefore inexpensive

That number of users are limited In case I'm not available

Because of my issues with the card reader, I don’t use QB go payment as much as I used to. But I still have to offer it to my customers who only use cards.

I like the software for this program. The online program is easy to navigate and easy to find what I’m looking for ex: totals, fees etc..

My app often fails or kicks me out and I have to log back in (annoying). My card scanner never works correctly. I have to swipe the card 3x, hop on 1 foot then slide the card for it to work! Ridiculous and time consuming

Sucks

At this point this software doesn't work

Payment holds on Echeck. Waiting on check to hit my bank for 2 weeks. Still has not been released as of me writing review. Very hard to get support when called about money

Go payment is easy and fast to use. If you have the app on your phone or tablet and out doing business, you can charge a customer right there and then on the spot. You are able to swipe the card with the card reader or key it in manually. Once you take payment you have the option to send a receipt of the sale and get a signature from the customer for extra security. The software is well design and works flawlessly.

I do not have any cons currently. Everything works as expected and it the apps seems to always be up and running/updated

I consider QuickBooks Payments an excellent method for making it easy for customers to pay and easy to track their payments.

Unlike other CC processors, QuickBooks Payments doesn't take out fees upfront. Instead, income enters the bookkeeping (automatically, if you have QuickBooks) in the correct gross income amounts, and fees are charged as a separate expense transaction. This makes bookkeeping much easier than when using other processors. It's also very easy for customers to pay using this app.

Last time I tried, booking a credit card refund correctly required a work-around in the customer account. It's also possible for someone working in the books to issue a credit card refund to a customer more than once, and accidentally. I'm now very careful when working in customer accounts when there's a credit card on file.

Good for smaller transactions. Horrible for larger transactions.

Clients like the payment links and ACH payment options. Works well for smaller transactions. Will no longer use for larger transactions due to their review process.

Avoid for larger transactions. They will randomly put funds through a review process and with hold payment until the review process is complete. They put $294,000 in payments from a client through a review when we had already received $150,000 from that client through quickbooks previously. Their process took over 4 weeks for us to receive funds and required bank statements, contracts, and a mess of other info. They request items individually and not all at once so the process drags out. Not worth using.

allows my clients to pay with all credit cards.

Easy and fast to use with QBO, integrates with my accounting and the card swipe and chip reader work easily. Can pull reports from the website and track monthly totals.

Would like a chip reader that could be used on desktop, not just cell phone. Time it takes to post payments to my bank account.

I'm a home inspector and I am able to take payments right at the home now. I use this on about 50% of my home inspections and my clients love it.

I love that this software feels extremely professional when I'm asking for payment when I'm at someone's home. I don't have to enter in any information, I simply scan their debit or credit card and ask them to sign it. I also love that they have the option to receive a receipt right there. It's so nice to scan the card on my phone with the camera as opposed to carry around a clunky card reader.

Every now and then it is unable to read a card and I have to enter it in manually, which is frustrating. I also wish it integrated more seamlessly with Quickbooks Invoicing. Obviously I also would like to see the fee for credit card processing lower, but it's not horrible.