All Klarna Reviews

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User Profile

Gustavo

Verified reviewer

Marketing and Advertising, 2-10 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed May 2022

Good Platform

My experience with Klarna has been good most of the time, and I find it a pretty convenient way for customers to pay. Notwithstanding, I found some issues to get refunds.

PROS

It does offer a fractionable payment method without interest It won't affect any credit score towards traditional banking systems.

CONS

It does not have a good customer support at all. There are no phone numbers or chat systems to get human prompt response to issues that might appear.

Reason for choosing Klarna

Klarna does not charge any interest at the purchase moment, then customers might pay exactly the price as suggested without any additional amount.

Reasons for switching to Klarna

I found a better chance to pay without interest and compromising credit score using Klarna system over Traditional Banking Credit Cards.

simon

Apparel & Fashion, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Amazing Service

Love it, cant say enough good things about it, team are there to support you whether your a small business or big retailer. We have also worked with them at events which was an amazing opportunity

PROS

Integrates perfect with shopify, customer service there 24/7 to assist if any issues, setup was straight forwards when you have the right documents, there team work close with you on boarding.

CONS

Decline rate has increased in past year but this i prob down to FCA regulations

Reason for choosing Klarna

Klarna has a huge advertising budget, they were willing to work with SME and promote them via the app, paypal is now old school whereas klarna is the new pay later option which everyone knows

Suvarna

Information Technology and Services, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed March 2022

Nice Online Shopping Shop

Overall I really enjoy shopping with Klarna and rewards from them

PROS

-Klarna is best when you are low on credit and wanted to pay less for the first time . -Klarna gives option to pay in 4 installment -It has good rewards options for first time Users -Easy to track order and hassle free returns -One time cards feature for each shopping apps which is used for payment , so ex: one has to create Amazon one time card for shopping on Amazon . Once you go to Amazon through Klarna then at checkout it will auto populate the one time card. - Pay in Store option if you are in store and like something and don’t have your credit card/debit card then pay with Klarna which is safe and secure -Klarna tied up with many shopping apps and other branded retail stores which gives you choice for shopping

CONS

Only thing which I hate is the payment method doesn’t show any option for Paypal. I hope they will bring it soon as nowadays people use PayPal frequently for payments

Hikmat

Apparel & Fashion, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

Its the fantastic BNPL product for any company.

Klarna helped us to sell our expensive products easily.

PROS

This software is bringing us at least 10% revenue.

CONS

Sometimes their customer service responses are delaying.

Reason for choosing Klarna

Klarna's proposal was very attractive in comparison to other applications.

ZoeMae

Furniture, 201-500 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Klarna Review

klarna has made paying in installements without interest very simple and keeps all information secure.

PROS

klarna is an easy and secure way to pay online in installments when it is more convenient for the buyer. i use this often, along with afterpay as these are similar and not always offered on the same sites.

CONS

there is nothing i do not like about klarna. it is easily navigate-able online and in the app and makes paying on credit without interest very convenient.

Reasons for switching to Klarna

i use both as they are not always both offered on the same sites

User Profile

David

Verified reviewer

Leisure, Travel & Tourism, 51-200 employees

Used monthly for less than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed January 2024

get scammed on Klarna they won't help you to get your money back

PROS

Nothing costumers service is never there to help you

CONS

I got scammed on Klarna I bought flight tickets on the Klarna app I did not get the tickets I contacted Klarna asking to please help as it was £1000 They asked me to submitted proof of email with the store who sold me the flight I did gave them the emails They also asked me to contact the store by phone and screenshot the call and send to them which I did. Everything they asked me to proof I did However they keep saying “we will sort it after 6 month I find out they sent me to a debt agency and reported me affecting my life and credit score. I call them And ask: How I will paid fornaomething that I did not recive??? Answer from Klarna is not our problem you sorted basically in all honesty if you planning to sing in on Klarna - DONT do it “DO NOT USE KLARNA IF YOU GET SCAMMED IN THEIR APP THEY WILL NOT HELP YOU AND YOU WILL LOSE YOUR MONEY AND YOU CREDIT SCORE AS ALL THEY WILL DO IS REPIRT YOU IN A DEBT AGENCY THEY WILL NOT CARE OF AS CUSTOMER “

User Profile

Tiara

Verified reviewer

Media Production, 2-10 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed November 2023

Great when you're in a bind

PROS

The flexibility in the borrow amounts and frequency of installments. The payment plan and interest rates are very reasonable. Every transaction with the one time use card is broken down into four payments and sometimes they'll offer incentives when shopping with certain retailers.

CONS

There is virtually no customer service or support. If an issue arise, expect to wait 3-5 days for someone to get back to you.

Henrik

Food Production, 201-500 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed November 2022

Secure payments within a few steps.

A very functional tool that feels safe to use.

PROS

Fast and easy way of making payments from online sites. If a website uses Klarna, it makes me more safe to make a payment.

CONS

Advertisement in the app is somewhat taking down the experience.

Shana

Real Estate, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Klarna is a nice thing to have!

PROS

I've enjoyed the privilege of being able to pay for my items over time using Klarna. It is easy to use and great for helping with larger purchases.

CONS

There is nothing for me to complain about.

JoAnn

Arts and Crafts, 1 employee

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed October 2022

Klarna is great

Klarna helped me get things when I was a little short with my money

PROS

I love the idea behind Klarna. A payment plan for everything you need to buy

CONS

I dislike nothing about this software. I think it’s a great concept

Sarah

Market Research, 1 employee

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed August 2023

Gain Everything For The Same Price

PROS

Klarna is necessary; especially after COVID. The ability to afford things for your home and still take care of your kids is difficult considering all the business foreclosures. Making payments every week or every other week is more than ideal when having to make sure your bills are paid but also have the things you need. Zero interest is a plus, I feel, why not use Klarna? You gain to lose nothing.

CONS

I do not like how Klarna checks for approval while simply using the site and after an approval; meaning, if they approve you within that moment, if you do not spend the money right then, later on in the day you can come right back when you have free time and you could be denied spending power or your limit could be decreased. Klarna claims they have no control over the way that is dealt with but it is hard to believe.

Anonymous

11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

5

Reviewed August 2023

Klarna est une solution de paiement en ligne très pratique et flexible

PROS

Klarna présente plusieurs avantages pour les consommateurs, notamment la possibilité de faire des achats en ligne sans avoir à payer immédiatement, ce qui permet de gérer plus facilement le budget. Il propose également une expérience d'achat fluide avec des paiements en un clic, des remboursements simplifiés et une protection de l'acheteur. De plus, Klarna offre des options de financement pour les achats importants, tout en permettant de découvrir de nouvelles boutiques en ligne et de bénéficier de promotions exclusives.

CONS

Malgré ses avantages, Klarna peut présenter quelques inconvénients. Certains consommateurs peuvent être tentés de dépenser davantage que prévu en utilisant les options de paiement différé, ce qui peut entraîner un endettement accru.

Ricardo

Entertainment, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Klarna is een een fijne betaal methode

Klarna vind ik een fijne betaal methode je kan met veel banken betalen ik vind het jammer dat je niet met paypal kan betalen en ik vind het jammer dat je maar 1 maand de tijd hebt om te betalen ik had liever 2 manden de tijd gehad maar voor de rest vind ik klarna een hele fijne betaal methode

PROS

Achteraf betalen is vaak handig De betaling verwerking is snel Je kan met meerde banken betalen

CONS

Dat je alleen niet met paypal kan betalen De betalings tijd vind ik te kort

Kayleigh

Consumer Services, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2023

BEST buy now, pay later app I've EVER used!

We purchase high ticket items for our customers for repairs and upgrades to their RVs. We require parts be paid for before we order or at least a down payment because some items cost so much. This allows our customers to afford upgrades and new things for their RVs through our company because we have the option to order things and buy them now but pay them as we go.

PROS

Klarna's decision process is quick and easy. It doesn't take forever to get an answer or a payment plan. They literally explain EVERYTHING throughout the whole purchase process.

CONS

I wish they were partnered with more stores for the "shop in store" option where you can create a card at check out to pay for your order in the store in real time. While Klarna is partnered with a number of stores, they are more specialty stores and not so much the big name department stores.

Raymi

Law Practice, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed April 2023

Onprofessioneel

PROS

Nihil geen voordelen van klarna inzake servixe

CONS

Slechte communicate, bereikbaarheid, afhandelen geschillen

Reasons for switching to Klarna

Slechte service klarna

Sandra

Internet, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed December 2023

Not my favourite payment method

PROS

You can reach customers you can’t reach with other payment methods

CONS

They give options to customers that result in disputes, for example they offer that customer can pay after receiving the product when it is not our policy. It is impossible to contact customer service. They algo give no option to answer disputes so any incident results in a loss of money for the company, encouraging fraud

User Profile

Tybithie

Verified reviewer

Telecommunications, 1 employee

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

Break Payments off into Smaller Payments

Klarna has been a true lifesaver for me. At first, I was a little wary about the app, but over time I have grown to love the app a lot. You shop through the Klarna app and they generate a payment card for you to make a purchase. You then can select to pay over 4 payments every two weeks for an amount of your total purchase or if you're able to do the financing then you can pay it over 6 months with a payment per month, of course, the financing has an interest, but the big thing is that making on-time payments does help your credit score as well. You also don't have to wait to pay for every two weeks, so if you want to pay off your purchase you can also do that as well. I highly recommend using Klarna because it is very helpful and convient.

PROS

I like the fact that I am able to get products and then pay for them over time. I also like that making timely payments actual help to improve your credit score as well.

CONS

I would like the ability to be able to change a pay day sometimes will take the payment automatically, and sometimes it will postpone the payment until you have the funds. So I would like the ability to change the payday for at least one payment so you never have the risk of it automatically taking out.

User Profile

Francesco

Verified reviewer

Information Technology and Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2022

Il pagamento a rate più semplice ed immediato

Molto positiva la mia esperienza: utilizzo Klarna per alcuni e-commerce che ho creato per miei clienti: il pagamento rateale semplice e intuitiva incrementa le vendite e la soddisfazione dei clienti.

PROS

La semplicità di utilizzo sia per gli amministratori e-commerce che per il cliente finale.

CONS

Klarna non permette si superare una certa soglia e per alcuni e-commerce che vendono prodotti costosi è limitante.

Reason for choosing Klarna

Dalla mie esperienze è l'opzione più snella e comodo per la maggior parte degli e-commerce

Essénamee

International Trade and Development, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed October 2023

Logiciel de sécurité

Une géniale application

PROS

Cela peut me permettre de sécuriser mes donnés

CONS

Cela bouffe beaucoup de connexion internet

Carly

Arts and Crafts, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed June 2023

Wasted my time

Overall trying to use this service was a complete waste of time over the span of two weeks. I submitted all of the applicable info on their on-line application, waited a week for a response, then received an email requesting proof of business registration and a copy of my ID. I sent the info and waited another week only to get the response that my application was rejected because they don't work with sole proprietors in Canada. I provided this info. via the on-line application and could have spent that 2 weeks setting up an account with an appropriate company.

PROS

I didn't get a chance to use their service

CONS

They don't provide upfront information about what qualifies to use their services

Reason for choosing Klarna

This was recommended by a friend

Michael

Consumer Services, 10,000+ employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Klarna: Easy, Affordable Non Credit Payment Option

Klarna has made purchases possible for me as I rebuild my credit. Klarna is an available option when making a big plan.

PROS

Klarna is an easy to use payment option that many online stores offer in addition to credit cards. Through Klarna one may choose an option of four payments spaced out over a two month time period every two weeks to make paying for larger costing items more easy. Through Klarnas Ap one can also choose to create a one time use card and use it in any store and choose between 6 month, 12 month, 18 month and even 24 month payment cycles, paying one payment each month.

CONS

Klarna charges a small interest rate which increases the overall purchases amount to an affordable and acceptable rate for using their services.

Anonymous

51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed January 2023

Best shop-now-pay-later product in Europe

PROS

Very easy checkout process, good overview of purchases, generous credit limits

CONS

There were some log-in bugs, but they have been fixed now

Jordyn

Retail, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed February 2023

A Must Need for Shoppers

Overall, I've had a great experience with Klarna, and it's made paying off larger expenses easier without worrying about interest.

PROS

I like that there is no interest; I can slowly pay off large purchases with four payments every other week without worrying about it affecting my credit or adding up. In addition, Klarna allows you to extend your payment if you cannot afford it at the next payment date. The app will enable you to shop through brands that use Klarna, which takes care of the hassle of making sure a brand uses Klarna.

CONS

I don't like that this option is not used for a lot of brands and online stores, however, it is becoming popular.

User Profile

Shanice

Verified reviewer

Telecommunications, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Best App So Far

I love and still use this App it has so many different stores online and in store

PROS

I like that you can get one time pay cards and auto check out with Klarna on many other platforms

CONS

limiting the payment type and only two repayment options available

Mauro

Retail, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed June 2023

sito per pagamenti con bonifico immediato e rate

PROS

Klarna è un intermediario per pagamenti sul proprio sito ecommerce con bonifico immediato. veramente comodo e molto veloce

CONS

probabilmente non ispira molta fiducia al cliente che deve inserire i dati per l'home banking

Showing 1 - 25 of 49 Reviews