Overall, Worldpay is a reliable payment processing software that offers a wide range of options for businesses looking to accept payments from customers. Its advanced security measures and customizable options make it a valuable tool for businesses of all sizes. However, its cost and limited support may be drawbacks for some users.

Worldpay supports a variety of payment options, making it easy for businesses to accept payments from customers no matter how they prefer to pay. Worldpay uses advanced security measures to ensure that all transactions are safe and secure. This helps businesses protect themselves and their customers from fraud and other security threats. Their use interface is very friendly. That makes it easy for businesses to set up and manage their payment processing system. So far we didn't face any configuration issues. Not only that but also Worldpay offers customizable options that allow us to tailor the payment processing system to our specific needs.

Nothing to complain but they have some limited customer support. They may not always be available when we needed.

My experience has been overwhelmingly positive. Worldpay does exactly what I want it to do, and it's NEVER a hassle to use. The reporting is easy to navigate. The thing I like the most about Worldpay is that, whenever you are feeling lost and confused, you can always click on the question mark on the top right. This will pull up some documentation explaining the functions and features of the page you're attempting to view. Extremely helpful.

The layout for Worldpay's IQ Portal is very user friendly. The 4-5 main dropdown options on the top left make navigating the portal very easy. I also find the resources that Worldpay posts on the homepage of the IQ Portal very helpful. You have 4-5 main navigation boxes on the top left, resources in the middle, and useful information/support information on the bottom - it's not cluttered at all, it just works.

I use the chat function often if I need help from Worldpay support, however sometimes the chat icon is red instead of green. i understand that that means chat support is unavailable, however oftentimes the icon is red during normal business hours. With this in mind, it might be nice to add some text as you hover over the red icon that gives a reason for chat support being unavailable in that moment. Additionally, I usually receive pretty good support, however there have been times when my support experience has been less than satisfactory. Sometimes the agent that I'm chatting with doesn't really know the answer. It can sometimes feel like I'm speaking with somebody who is as familiar with the portal as I am, when I'm actually looking for an expert to answer my questions confidently.

Ease of integration and clear and concise documentation for set up has made this one of our go to recommendations for clients if they need a payment processor.

Sometimes the responses from their support team can be a bit slow. But that is rare. Otherwise there are not many issues we have had.

NOTHING! They make it extremely hard to work with them.

Extremely poor customer service. Shortly after starting with them, they changed their method of downloading monthly statements. They supplied no training or information about the change and treated us very poorly when they finally called us to help us thru the process. Now they notify us of a potential chargeback. We actually refunded the charge the day before we were notified. While attempting to give them this information on their website, they were requiring some information but weren't very clear as to what it was they wanted. It was a REQUIRED field in order to complete the submission. I sent several messages thru their website "contact" box and sent a separate email. Mostly all we got were auto-replies assigning case numbers. Once we were asked for more information about our company that was needed to help us. I supplied that but NEVER got another response. We cannot find a phone number anywhere to reach them. Now they have taken the money from our bank account even though we already refunded the customer!

Good

The Ease of Use. I was testing it out for a client

Cost, Some have a little better price for the software

World pay was something that we used in the office for several years. The only issues that we had was that it did not integrate with our EHR system so it took more steps to enter things into the ledger. This also opened up room for error and forgetting to manually enter a transaction.

World pay was easy to use with a high volume office. It made processing payments very easy. It took a few clicks to process a payment. The system has the ability to save information in a safe and compliant manner so that patients wouldn't have to continuously get out a credit card for us to run a payment.

The software did not integrate with Platinum, so you had to open it in a web browser to use it. Then you could process the payment. You did have to manually enter the payment into the EHR ledger after you took the payment.

WorldPay has high fees and not very easy or intuitive to use.

WorldPay was the recommended payment portal from the new website company so they helped set it up initially.

I could never find any information. WorldPay had a couple of different websites for payment acceptance and reporting and could never find anything. I wasted a lot of time. Also, the fees are ridiculous. The Chapter was charged a fee every month regardless if WorldPay payments were processed. They also charged a fee for canceling before 2 years.

I liked being able to process payments when everything was running smoothly

I disliked the customer support experience when trying to track down a large reserve account balance that was missing for several months. The support team claimed the reserve was paid out in full, when in fact there were two reserve accounts on my account when there should have been only one.

Worldpay does make our job easier which is a great tool to have and I would recommend this if someone was in the market for this software.

Worldpay is most helpful to collect info we need to balance our reports each day. It allows for daily reports that are super user friendly.

What we liked least about Worldpay is having to call to speak to someone. This can be very time consuming but necessary at times. Although whenever we have had to call the service has been helpful.

Worldpay is an easy to use terminal credit card processor.

WorldPay does not contact merchants on chargebacks and offers little support on chargebacks that are pure fraud and customers looking to get something for nothing.

Not a terrible option but needs to catch up to the competition. If they can no longer compete on price they will be in trouble.

In the beginning rates were cheaper than any other provider.

Customer service is basically non existent and the payment portals both customer facing and internal are in need of an overhaul

I can't say I've had a great time. I've had the system nearly 2 years and had nothing but trouble with it since but I like the my business hub facility and its the only thing keeping me in

We like the brand being well known and trusted for our costomers, the professional look of the system. And the my buissness hub facility.

Often fails to connect the wireless card reader. Embarrassing when customer waiting to pay. Also very over priced rental

Ease of use and up to date information both payments and statements easy to read.

Not matching up with bank statement, so it takes a while to reconcile

terrible customer service and took money after I cancelled

nothing, they were terrible... DO NOT SIGN UP WITH THIS COMPANY!

the charges and service, pretty much everything about them

Worldpay is easy to integrate with on demand software. It can process multiple currencies for a web store. It is fast and secured and hardly no down time.

Their services is a bit expensive for the small business owners and the turn around time to access your money is also slow.

People working there are friendly and some of them try to help you.

They created 2 accounts for me even so I never asked for 2 and charred for everything double. I'm fighting them sine 2 weeks and had to waste several hours with the customer service there ( it took 3 phone calls until they figured out they created 2 account. Furthermore they changed my plan without asking me or informing me to a more expensive plane.

In the end not good, so chanegd supplier

Good product initially and secure and base unit very good

Technical issues with internet comms and customer service not good

It is an easy and inexpensive option for me as an individual business owner.

I can generate reports I need quickly to find the information that is important to running my business.

The software is a bit awkward to get into at first: finding the correct website if it isn't bookmarked, having to jump through a couple of hoops before just getting to the business at hand.