Easy to learn to use and teach staff.

I found it all very user friendly and easy to learn how to use. Customer support has been excellent.

I would have preferred if it had forms also so we could do service agreements in here.

After having headache after headache with our last software, I finally found Shiftcare and it was the answer to all of our problems! Shiftcare and it's team, were everything that we needed, from customer service excellence to software proficiency! Sometimes we all dread change but this was by far the best change we have had yet! Thank you to the team for making the transition smooth and effortless!

Shiftcare was by far, the best decision we made! It not only cut my costs to a fraction of the last company but the customer service is amazing and the software is seamless!

I really have no complaints, and any requests for features I would like, are being worked on by the team! They have been very attentive and understanding!

Once set up, it eases - scheduling and invoicing.

Not enough automation, with profile - where plan is half NDIA and half plan manage.Making set up very long process.When open, the calendar is not current week.When adding staff important documents, document can't be open up to view to ease check up & input of expiry date.There are still some errors in scheduling repeat shifts.2 weeks bulk invoice is not good - should be 4 weeks.I thought I will safe alot of time when I use shift care, but it's still require alot of man power due to the lack of automation.

I’m happy with the product. It’s easy to use and has all the functions I need to run my business.

ShiftCare is very easy to use. It has everything I need to successfully run my business

There are some applications that I am unsure of and would like more training on the product

RECOMMEND IT 100%!!! Its the best system Ive used and suits our business perfectly!

The price made it affordable for us and we are now able to manage compliance easily. Scheduling the team is super easy and has made communicating change of shifts a breeze.

Nothing to report on this, myself and the team love it!

So far since I have missed the switch to Shift Care , I couldn’t be happier. It is so user-friendly for my staff and myself, and has been a huge time saver support staff, if any questions arise, right there to promptly answer any questions. Glad I made the move!

The ease of the scheduling system, and simplicity of the billing and invoicing and the helpful support staff at Shift Care.

I do not have anything i don’t like with shift care at this time. I am satisfied.

Overall, it is a great product. A short learning time with great support and the regular online educational session in Zoom meetings make that an easy process. Continued improvements as they listen to what we need.

When we were setting up the desktop with ShiftCare, I was quite surprised at how easy and intuitive it was to get it set up. Took a bit of time but the bulk document upload option made it so much easier.

It gets a bit frustrating to need to 'refresh' the screen after changes being made in some of the screens..

Very positive. I believe it will save us a lot of time as a team.

The scheduler and level of detail able to be added to ShiftCare for both clients and staff is fantastic. Love the price book too!

When using on a volume scale, it becomes costly quickly. I'd also love to see a chat function integrated dow the track, to allow staff to communicate in team chats about clients etc.

Shiftcare is streamlining processes within our business to give us time to focus on providing great services to our disabled and elderly clients rather than wasting time on administrative activities

Its easy to keep staff and client documentation up to date.

There are no improvements that I can see are needed yet.

Overall it’s a great product

Shiftcare has helped take my small sole trader business and turn it into a medium sized company. It’s easy to use format helps keep me, my team, and our participants / participant representatives organized.

I wouldn’t recommend for larger businesses. There are certain features lacking from the software, but nothing that interferes with what it’s meant to do. The additional features would just help streamline certain thingsFor example, notifications and email reminders around expiring documentation.Being able to have individual shift specific messages pop up for support team.

My overall experience with shiftcare has been a positive one, where all the work and time is done through this software, I have been able to get back Time to do other important duties in my role in the business. Shiftcare has definitely been a product that has taken a lot of the stress away from day to day duties and would highly recommend this product to all my friends, which I am current doing anyway.

When training staff how to use this software I liked the fact that I was able to show them on You tube how this product is used where our supports workers can easily clock in and out of shifts, especially having to input various tasks that they needed to complete in order to clock out. the ease of reporting their current movements and care for the client and being able to share any concerns via the shift care app. One other area that was easy was approving our workers time sheets, and adding areas like KM to their travel.

There is an area that will need improvement and it would be in the incident report, where it just needs NDIS requirements e.g. What happened before the incident? during incident and after incident , and was there anyway they could avoid this incident in the future... Even adding triggers that may have caused this incident.

Scheduling is easier invoicing is great and it integrates well with other software such as xero.

What I like most is keeping track of schedules to make it easier for staff to login. If there are shifts needed to be covered there's an option for staff to respond to and makes it easier then contacting staff individually. I especially like the note writing, at the end of shifts a lot easier for staff to write progress notes at the end of each shift allowing them to do before going home.

Sometimes, it doesn't allow change of addresses.

took a while to get used to all options, which I still am not up to speed with every aspect of Shiftcare, but it is a very useful business tool for all the team.

Access for Carers and Management and ability to monitor Carers shifts and supports providing, easy access for all.

for my own use, I would find it too time consuming to enter what I am currently using in my Calendar on a daily basis, to enter notes / meetings / documents this would take too long in Shiftcare for me to utilise at this stage on a daily basis. Brilliant for Carers not for Support Coordinator / Director.

We have only needed to use the online technical assistance to help us understand the software. So far everything has met our needs. Any time that I have emailed a ShiftCare representative, their response has always been efficient, friendly and professional.

We have found ShiftCare very easy to get started and affordable for start-up businesses like ours. We like the clock-in and out feature for staff members to use and the scheduler is very effective ensuring our client service times don't overlap. The document hub for staff certifications tells us as soon as any staff documents are out of date and we need to follow up. So far we haven't hit any major snags but if we do, I know that the back up customer support is available and efficient. There is plenty of information on the app (What's New on ShiftCare section to keep you informed but also know you can get in contact with the ShiftCare staff anytime and they can help you.

Nothing yet, still learning all the features and tailoring the software to meet our small business needs.

Easy to use and practical accurate information

Product is easy to use . Integrated well with our business

more flexibility with invoicing and reporting

At Wattle Blue we like the ease booking shifts with our clients that can be accessed by our support worker for before, during and after their shifts.

App can glitch on occasions, issues with adding more than one expense

ShiftCare has streamlined our scheduling and management of supports. ShiftCare has also simplified our approach to client and staff management of their information and documents.

Its ease of use with minimal training or direction required is advantageous. Allows users to easily record shift times, progress notes and expenses. Notifications are a helpful feature for admins when managing/reviewing shifts.

Mobile app could be improved to include more features present on the web version. Reminders for staff to complete case notes for completed shifts would be useful.

Easy to set up and use, great data base for employee and client files

Took a little bit to get used to from our previous software

Great product that is functional, easy to operate with excellent support.

Easy to use, has great functionality, responsive team with great support when needed.

Features are always being added and improved. A few small glitches from recent updates will take you back to current weeks when working on previous weeks in reports

Good value and easy to use for scheduling staff and client management

More options with case notes, for example there is no flexibility with adding more options to add different case note templates

Very impresssed! Made my job 1000 times easier.

Not only is the seat out great, there is everything you need on the app. I like how you can change the setting of the app depending if you’re admin or an employee so you should just ab able to see your own clients/shifts.

Sometimes it will glitch after restarting mutilple times and not show shifts.

Excellent

Easy process, friendly staff, good support

Invoicing and Scheduling of staff. Clear instructions about use of app

Really positive. Easy to use and stress free.

Having the ability to retrospectively add notes into the client's notes after initial submission.

The differences between mobile and website.

I'm relieved that I found ShiftCare; rostering staff can be tricky, however, ShiftCare makes it simple. My staff all enjoy using ShiftCare as it organises tasks and progress notes.

It's super easy to navigate and understand for both our administration and support workers.

Thankfully, we haven't had any problems thus far.

I love it and have used it with previous companies. That’s why I wanted to use it when I started my own company

Easy to use, everything you need is on shift care.

I haven’t experienced anything bad yet. If I could suggest something to add on to make it even better, maybe a place employees can chat with one another.