It sync with our EHR every 2 hours to scan for changes. It has mostly eliminated the need for phone calls by our staff to confirm appointments.

The sync software needs to be running constantly on a computer that we never turn off. It took quite a bit of customization for it to do what we needed it to.

Solution reach has allowed my clinic to maintain recalls in a timely manner and fill our appointment book faster than ever with our new online scheduling.

I love that not only does this software text my patients to remind them of their appointments it also tells them they are overdue for an exam. This takes the hassle out of managing recalls and allows my staff to focus on tasks at hand in the clinic. We can text patients if we need more insurance information when they schedule online which sets the insurance verification position up for success and allows patients to easily and conveniently schedule online.

If you do not set the amount of reminders you want sent to your patient for appointments some patients may be annoyed they received multiple reminders.

Nothing - everything was difficult and was not user friendly

Customer service & usability - nothing that was told was great - text messages are limited to certain amount of characters- trying to get out of a contract was difficult

This product has allowed me to reduce 0.5 FTE due to less phone calls being received in the practice. With Solution Reach we have been able to be more responsive to our patients via text messaging when it comes to appointments and sending patients test results.

First and foremost this product is very user friendly.

The practice has not experienced any issues with this product.

Overall a pretty good experience.

Solutionreach can do quite a bit and it's great that they're always innovating and trying to add more value to their customers. The customer service was also pretty good.

Altough it's a great tool, it can be a little expensive. Especially if you have a tool like Dentrix. There's already a capability in Dentrix to send out reminders to patients. However, with that being said, you can obviously do a lot more in Solutionreach than you can in Dentrix

Started out great but turned into a disaster

Good reporting features and easy to use. It is easy to track open rates and other useful information for your campaigns.

Customer support and reliability are awful. We left because we could not count on them and when they screwed up they don't admit their errors which is very frustrating.

We love the communication options it offers our practice and our patients. Solution Reach allows us to easily confirm and adjust appointments for our patients to each person's specific needs, whether it's through phone, text, or email.

The one downfall of Solution Reach is the lack of ability in modifying the smart reviews. It's a generic message that cannot be personalized to each practices individual needs.

Was great for the most part

I like the ease of use on line and being able to customize most things

I did not like that I could not customize reminders for patients. Some patients seem overwhelmed by the reminders and would be nice to be able to customize it on our end. Also, I don't like that reviews could not get pushed directly to search engines or review sites without having to pay more.

They have some really good features like texting patients and the site is easy to navigate

There are a lot of glitches and they don't always tell you when things are acting up. There are portions of the site that are just not used, but they are still there taking up space and confusing people.

This has been a great software overall, and I love the online knowledge database and community... lots of answers there for things I can't figure out. I love how well it integrates with our EMR as well.

This is great for our optometry practice. There are lots of tools that are very easy to use and very helpful in communicating with patients and maintaining patients. So much of this is automated and customizable. I can send reminders on a schedule that I choose, by email or text or both. I can send invitations to leave a review on Facebook or Google or to an internal source. I can direct message with patients by sending them "text" messages, and they can reply to our business number with a text - but it comes to Solutionreach. Lots and lot of neat things

There are a few things I wish were more customizable. Speaking specifically of the reviews, I wish there were a way to send a review just for Google or just for Facebook. Every additional click that someone has to make to leave a review makes it less likely that it will actually happen. Overall, though, really happy with this.

awful. worst company I have dealt with since my business openned.

when this software works, it's great. The issue is that it often doesn't work and it is impossible to get customer service. There are 13 negative reviews on the BBB page and 20 complaints. This has been a complete waste of money. We are moving on to an alternative company.

customer service, as stated above, is terrible. They do not care about your business, they aren't professional and it's impossible to get in touch with someone that can help you.

Everything was going smoothly until COVID. Then the company automatically shut off the system so no messages were going out according to our settings. They didn't even let the providers know they were doing so.

I loved the ability to text pictures...

the customer service is horrible. We cancelled our contract with ample notice and they refuse to give us a refund on an over charge and refused to accept a written cancellation AND renewed our contract automatically. [SENSITIVE CONTENT HIDDEN] are no help

We have been successfully using SR for 8 awesome months. Our business is always looking for the next best practice management system to help us grow and have the best communication with our patients. SR helps us thrive on delivering the highest level of dental care to our patients through education, professionalism and compassion. SR really helps us to achieve that through educational newsletters, customized reminders and birthday wishes. We utilize all features included in the software, but I definitely have my favorites. We have a large Spanish speaking population and SR allows us to customize reminders to be in Spanish and remind them as often as the patient would like. I also really enjoy the conversations aspect of this platform, as it gives us a chance to communicate with patients in different ways while staying HIPPA compliant. Also, SR is linked up with Carecredit and you can see your schedule for the day, as well as, a sign next to each pt who has Carecredit and the amount they have available. Having this knowledge is beneficial in morning meetings to help capture treatment.Sr has Benefited us in many ways and made our office more efficient. It helps us be able to focus on what’s going on in the office instead of calling for every reminder. SR will email, call or text patients to remind them of appts. As well, they send continuing care reminders when the patients are past due. Which saves us from making all those phone calls to get people in for past due cleanings. By doing so, we have SR doing that while we focus on TX and pts in the office.Our pts love having different options to communicate with us. They all have busy lives and no time to call or can’t be on the phone at work. So, they email or text us directly to schedule or ask questions. They can also use limelight/ SR scheduler to pick a day and time without having to go back and forth with me on days and times. Also, they have access to the PT portal to view past and future appt and pay bills. They pretty much have everything at their fingertips, at their convenience. I would recommend SR to any office looking to streamline their communications, boost productivity and gain efficacy. It’s like having another front office personnel covering the things that may fall through the cracks or things you don’t have time to get to. I have to add that customer service with SR has been on point. Everyone we have communicated with is thorough, knowledgeable, kind and willing to help you. Also, they provide SR community, blog, webinars and educational sites to go find answers to questions, ask questions and getr answers. Their learning tools and discussions have been very helpful to our company.

Lots of great features including, but not limited to, online scheudling, campaigns (drip/ set), convesations (texting), educational library and good customer service etc

Kind of costly for a small practice as everything has an additional cost. The main concept is great, but can get a little daunting.

This software never wants to work and has strange bugs that their team refuses to fix. For the past 8-months, I have been trying to send out emails on behalf of my clients. 9/10 times the images refuse to upload, forcing me to call their support line to have their team upload the images. The first person to answer the phone can never actually do this or fix the issue, so they need to set up a call with a case manager (NEVER on the same day you call, usually a day or two later). They ask you the same questions as the last call, then they upload the images on their end. This is usually a lengthy process, most times all the images are not uploaded and they have to put you back on hold while they add the other ones. In order to send out an email every month, I have to go through the process outlined above. I am on month 8 and they are clearly aware of the issue but have not fixed it in any way. Just on Friday, I was told they had to make a new case number and would call me back. I told them this email had to be sent today and confirmed that they would be calling me back within the hour. I was promised they would and of course, no call was received. We were not able to send out a very important and time-sensitive email to the patients. I'm writing this email on Monday as they never called me this morning either, forcing me to call in again only to find out the case numbers weren't even created (the whole reason they hung up on me to go do).

I only use the newsletter section but it is not built well. I'd recommend Constant Contacts, MailChimp, or Active Demand.

In the newsletter section: 1. Images never want to load, not Jpeg or png. Causing me to call in every time I want to send out a newsletter or email (monthly). 2. If you try to go to the next screen without the email images loading, the entire newsletter deletes itself. 3. Half the time, images have gaps in between causing the email to look unprofessional. I thought it was something I was doing wrong, called in to see how to fix it - only to be told that's how their software works. 4. No preview line of text available to be added 4. Custom support line isn't great - or even good. Some are very friendly but it takes a long time to get ahold of a case manager to fix the issue and half the time they don't fix it, just make it work enough.

Terrible experience. Our physician died because of covid and had to shut our practice down, after being signed up forcefully since 2017 but they now magically refuse to cancel because we never gave them a cancelation notice. Since February 2021 we have been constantly calling and emailing to no avail but evert month our credit card gets charged.

None sorry there is nothing good to say about this company. They will avoid you after you have signed up with them.

Horrible horrible company if you are fortunate enough that you don't need to contact them, then great all is well but if you need help of what ever the situation might be these guys will not be there and you will end up paying for something that does not work. Think twice

I would not recommed this service to any medical practices, look elsewhere!

Originally SolutionReach worked well for transferring patient reviews to a testimonials page on our website.

All of the software failed. Simply quit-working. Could no longer integrate with our patient management system and no one was willing or able to help to get it back on track.

A lot of very happy patients receiving text messages from us instead of phone calls and voicemails! and much more of course.

I love how this platform integrates with our practice management software so it does all the tedious work for us, recalling, appointment reminders, eyewear notifications, etc. Customer service always goes above and beyond my expectations (which are pretty high) in achieving odd requests like a contact lens 'drip campaign' which will auto remind our CLS wears when its time to purchase more contacts as to not over wear the ones they purchased at the time of the exam. When I do have to call because of a glitch or issue with SR customer service always has it resolved in 1 phone call. All around we are very pleased with the services SR provides

The only thing I would ask to be improved on is that if a patient only has a cell phone on their account but the patient opts out of texting the platform will NOT call them, you have to pick up the phone and call the patient yourself.

When it is working it is great. When there is an issue it can take forever for them to respond or fix issues.

I loved the ability to text back and forth with patients. I find patients answer a text more than a phone call.

We had an issue with our messages going out. Customer service was not helpful. Would have loved to give a higher review but it's been 3 weeks since we have had appointment reminders go out and no idea when it will be fixed.

I must say that calling support is actually enjoyable. I have never encountered anyone who doesn't go the extra mile to help, Everyone shows an honest interest in my questions and always makes sure all my needs are taken care of. Kudos to Solutionreach Support

What I love most about Solutionreach is the ease of use. The time saving component in itself is amazing where confirmations are concerned. The ability to reach all of your patients with a simple keystroke is the best! Newsletters are a great way to keep everyone in your practice updated on whats happening in the office. Knowing that patients are contacted for recare is a huge plus also

My least favorite thing about the program is being able to better control when confirmations are sent. If a patient schedules an appointment within the next two weeks, it is fabulous for them to get a reminder immediately, however, if that appointment is scheduled for 6 months out, it is really not beneficial as they confirm and then do not receive any additional confirmations.

We were not very happy with Solutionreach most of the time due to so many problems we had that I mentioned above.+

We actually switched from Solutionreach to Weave because Solutionreach is not compatible for most cell phones. Most patients use cell phones for notifications so we were paying for something that we could not use alot of the time.

That it was not compatible with very many cell phones and they stayed down alot of the time. We had alot of issues the entire time we had this software.

Poor customer support!

Confirming appointments, recalls, and reaching out it to broken appointments

Poor customer support!! I have emailed, and phoned several times over 60 days and no response. I was sold an additional product that I am unable to set up and the free trial ends tomorrow. So, they are going to charge mw for a service that had not worked. I emailed the rep who sold it to me. His response was he just sells the product...sorry. very disappointed with this company's customer support!

REALLY FAILED AT PROVIDING ANY CUSTOMER SUPPORT

ORIGINALLY, EASE OF USE AND EASE OF ONBOARDING

CUSTOMER SERVICE AND SUPPORT WHEN SIMPLE CHANGES ARE NECESSARY TO YOUR ACCOUNT

Saves me time and money! Frees up some time to do other work that would otherwise be on the "back burner".

They do a lot of my daily tasks that would normally take a lot of time that I could be using elsewhere. So nice, and they integrate iPads into the system for our new patient forms, makes it generally quick and easy to check in a new patient. LOVE IT!!

There is a charge for any new feature that I think should be part of the whole. It's not terrible, some of it we are fine without, but it would be nice.

I love the ease of use, that I can send a quick email or text to a patient instead of having to call them. Its nice that patients can communicate that way as well

I do not like that if patients have a cell and home number, or email and home number (landline) that the landline is dropped. We have elderly patients that do not use their email and cells as primary contact #s but still want to recieve the notifications, but if i put all the contact information in SR drops the landline.

Many options were available. Our office didn't utilize all of them, but they were there if we wanted to use them. The information extracted and implanted into our dental software was integrated well.

Some of the customizable features were limited.