They really know how to capture the patients attention and assist in retaining that patient in the future. Safe and secure communication.

Once we started the process of ending our contract,  professionalism and customer service was extremely ugly.

The worst is that when you notice the critical mistake and can't even reach anyone to fix it.

We were happy with Solution Reach, however, the management software we were using at the time integrated their own communication software within our current version.

We wished that the system could intergrate more with our EHR software. Otherwise over the years the platform has been awesome.

Some patients complained about multiple contact attempts etc but this was just an error we made as a new user learning to select the proper settings, etc.

I would recommend solution reach to other dental practices. I had a good experience with them.

I would avoid this contract oriented sales company at all cost.

Helps with appointment reminders  AND review management for a reasonable price; customer service is amazing.

Can be difficult to maneuver from time to time due to updates/ modifications made to the programing.

Overall easy to use and maintain communtication through.

Worst customer service I have ever come across in all my years as an office manager.

Then the company automatically shut off the system so no messages were going out according to our settings. They didn't even let the providers know they were doing so.

I love that we have our patient reminders go through this program. I also love being able to send birthday greetings out to our patients.

The communication abilities with patients was great. I loved being able to reach our to patients remotely in the event of inclement weather and cancellation or closures.

If not interfaced, cannot do calls to no show appointments. Reporting is very limited, can't tell who didn't get contacted.

Patient communication has never been so effective, smooth, and successful with using this product. Patients response with this software is so much better than other programs we have used in the past.

Ease of use, variety of options and tasks available. Ability to customize communciations and scheduling delivery of communciation.

It's difficult to install and integrate with some practice management softwares. Get reviews from people who use your PMS before jumping on.

In the beginning, Solutionreach seemed great. They promised they would integrate with our PMS, and with the exception of a few stragglers I would find not in the system it seemed to be working.

Worst company I have dealt with since my business openned.

The price and lack of communication when it came to ending the contract it became very difficult.

What I like most about Solution reach is how easy it is to use, and how quickly we are able to text and get ahold of patients.

First and foremost this product is very user friendly.

When this software works, it's great. The issue is that it often doesn't work and it is impossible to get customer service.

It is able to help us send paperwork, text and email patients reminders and key things before their appointments.

We cancelled our contract with ample notice and they refuse to give us a refund on an over charge and refused to accept a written cancellation AND renewed our contract automatically.

Overall our experience is great and they are constantly proving tutorials and there are a lot of videos on YouTube to help guide you through.

The company has been great to work with and we have integrated seamlessly with their software.

Fantastic customer service and once you subscribe to SR lots of great free tools, educ info etc.

Learning curve is a bit steep, though. Also, the support is very poor.

The newsletters were a bit difficult to create and very slow. THe forms and info that patients filled out at check-in has no way of importing into our EHR system- we have to manually input everything.

Customer service is excellent as I always have a human being that I can contact you when there are any problems to solve.

There's already a button for returning to the current day, which should suffice. Dosespot is very disappointing for eRx.

Symplast has a lot of features that other systems do not offer or that are not user friendly. I have used other systems in the plastic surgery field and Symplast seems to be the best.

It is a work in progress - and I like that. Plastic surgery is about changing the way we see things - and Symplast for the time I’ve used it - has been very responsive to feedback and innovation.

A fantastic app that effectively engages with patients in a user friendly interface. Developed for clinicians for clinicians.

The biggest pluses are it is MAC based and it is 100% mobile. It is fairly easy to use.

There isn’t a thing that I don’t like about Symplast. They are continually adding to there platform and  evolving the program.

As the product continues to evolve - it will only get better and better.

Direct patient financial transactions through Symplast has improved tremendously and will continue to improve based on what I have seen so far.

The company is actually very accessible and great. They are always improving.

It is made by physicians, for physicians and the simplicity and accessibility is what I love the most. I have been a client for 2 years.

This is a product that is useful now, well-priced, and rich with innovation.

Symplast is a daily frustration for our practice. While overall it has a logical arrangement, it has MANY features with illogical implementation.

User friendly, all aspects of this cutting edge technology are used on daily bases to maintain the day to day structure of a cosmetic practice.

Video capabilities for documentation, consent, and patient education. Company is very willing to build interfaces with other apps.

The mobility of this product is an outstanding feature that I find most timely given the current environment.

It was easy to learn to use and has nice photograph features.

Great customer support, love the innovation. They are always improving.

This software is very user friendly and makes sharing with patients and communication easy.

When using the mobile app you are forced to type your notes in three predefined sections.

US Dollar

For 23 years, Solutionreach has been helping vision, dental, and medical organizations of all sizes implement technology that supports practice-wide efficiency and revenue growth with flexible patient communications and office operations tools built for scale. With digital tools like appointment reminders, two-way texting, batch messaging, online reputation management, and more, Solutionreach provides an all-in-one solution to connect with patients through customizable, personalized touchpoints at every step of the care journey.


LongDescription

Patient Records Management

Messaging

Surveys & Feedback

Electronic Payments

Patient Engagement

Mobile Alerts

Patient Questionnaires

Rescheduling

HIPAA Compliant

SMS Messaging

Progress Tracking

Client Database

Confirmation/Reminders

SMS Reminders

Approval Process Control

Communication Management

Patient Intake

Recurring Appointments

Call Reminders

No-Show Tracking

Registration Management

2-Way Messaging

Recall Tracking

Scheduling

Payment Reminders

Two-Way Communication

Multi-Location

Self Service Portal

Booking Management

Email Marketing

Mobile Access

Online Payments

Survey/Poll Management

Compliance Management

Orthodontic Charting

Multi-Channel Communication

Marketing Automation

Social Media Integration

Patient Education

Forms Management

Email Reminders

Patient Communications

Alerts/Notifications

Online Booking

Reminders

Automated Scheduling

Medical Billing

Chat/Messaging

Customizable Templates

Calendar Sync

Billing & Invoicing

Web Forms

Multi-Language

Patient Management

Customizable Forms

Appointment Management

Video Conferencing

Records Management

Patient Scheduling

Secure Data Storage

Patient Portal

Third-Party Integrations

Appointment Scheduling

Contact Database

For Optometrists

One-to-One Messaging

Real-time Conversations

Dental Practice Management

Automated Responses

Mass Texting

Availability Indicator

Real-Time Updates

Activity Dashboard

Reporting & Statistics

Customizable Branding

Campaign Management

Reporting/Analytics

Customer History

Brand Tracking

Real-Time Monitoring

Sentiment Analysis

Review Generation

Complaint Management

Template Management

Email Templates

Review Notification

Real-Time Notifications

AI/Machine Learning

Review Monitoring

Availability Management

Response Management

Keyword Tracking

Ratings/Reviews

Review Request

Review Sharing

Online Scheduling

What's included in the Solutionreach platform: 

Two-way texting, HIPAA-consent, automated reminders, automated recall, appointment confirmation, quick message templates, message flagging, marketing campaigns, waitlist, customization, group messages, missed appointment messages, patient loyalty surveys, reports and analytics, robust patient newsletter template library, patient referrals, team chat, birthday messages.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Solutionreach

In Person

Live Online

Webinars

Documentation

Videos

Founded by plastic surgeons in 2013, Symplast is a Mobile EHR/PM for plastic surgery. Symplast delivers a HIPAA secure cloud platform to over 3,500 aesthetic users across the country. Symplast’s user-friendly, end-to-end solution optimizes aesthetic practices and medspas from anywhere in the world. The customers smartphone is now the customers smartpractice. From front desk automation to clinical intelligence, Symplast eliminates inefficiencies with a comprehensive ecosystem that includes EHR, PM, Patient Engagement, Virtual Consultations, e-Prescription, Financial Intelligence, POS, Patient Intake, Analytics, Appt. Reminders, HIPAA Secure Texting, and more. Symplast is also the first ANN Optimized Platform. Visit symplast.com or email hello@symplast.com to learn more.



Solutionreach vs Symplast

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons