--- title: "Resolver Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Resolver. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Resolver is a good fit for you!" source_url: "https://www.softwareadvice.com/pci-compliance/grc-cloud-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [ERM Software](https://www.softwareadvice.com/risk-management/erm-comparison/) / [Resolver](https://www.softwareadvice.com/pci-compliance/grc-cloud-profile/) / Resolver Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/pci-compliance/grc-cloud-profile/) Reviews [Alternatives](https://www.softwareadvice.com/pci-compliance/grc-cloud-profile/alternatives/) # Resolver User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 80 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 41 reviews (51%) - 4 stars: 33 reviews (41%) - 3 stars: 5 reviews (6%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Customers use Resolver's platform to streamline their corporate security, IT, risk and compliance processes and make informed business decisions every day. - I think that ability to customise forms and reports and the ease of it means you don't have to depend on a third party to do it for you really allow for you to improve and adapt new process quickly and with little fuss. - Resolver provides solid features for risk management and supplier/ vendor management, helping us track and analyse potential issues effectively. ### Most mentioned cons - While Resolver is useful, it has notable drawbacks that limit its effectiveness: - You keep getting automated notifications in it. - Data model is can be difficult to understand. ## Resolver customer reviews Showing reviews 1-25 of 80 (page 1). ### Resolver is the best tool for incident management for security teams - Overall rating: 5/5 - Reviewer: John J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered For the past year it has been a very favorable addition to our software suite. Resolver gives us the details we didn't have before and allows for us to make actual informed decisions now. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Resolver is an incredibly robust platform. We use it for incident management, and it allows us to track, predict and manage incident reporting with great insight. The custom reporting and root cause analysis is very helpful. #### Cons There is a lot going on in the admin dashboard, but, even for a sizable learning curve, it offers incredible value for the cost. #### Reasons for switching to Resolver Resolver was touted as being more robust and having more features, and it does, hands-down it beats Tracktik on incident tracking. --- ### Resolver professional and constructive platform - Overall rating: 5/5 - Reviewer: KRISANPAL S. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Resolver is a very good management or incident tracking platform made for big companies. This platform keeps track of all the activities inside the business and is very helpful to track, analyze and integrate them. Let me tell you the work of resolver, centralize business and management, manage internal audit, planning or incident investigation from one place. Its interface is very advanced, modern and user friendly, in which you will get to know real time user activity and analytics in the dashboard and it provides automated alerts which makes your decision fast and good. It has many advantages like it saves a lot of time and resources for the companies as it is automated and hence there is no need for revisions. It helps the team a lot in following the rules, regulations and management as it remains clear. Its report generating feature is very good and beneficial. If you are from the IT field then resolver helps you a lot in valuable management, cyber threats tracking or policy compliance. But like every tool it also has some weaknesses and one of its disadvantages is that its price can be a bit costly for small or startup companies. And training is also required for this because its features are of very advanced level but if you get trained with it then it becomes very beneficial and smooth for you. Resolver is very easy to use, you just have to login and set up its modules, incident reporting, Risk Register, compliance checklist. After this you can give access to it to anyone like your team or partner and after that you can record every incident. You keep getting automated notifications in it. You can test your recovery plan through the business continuity module. It just takes a little practice and investment but after that it gives you a lot of benefits. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I liked its free plan the most as it provides accurate information without paying any fees and its dashboard is very user-friendly. #### Cons Resolver has a paid plan, which small businesses cannot afford, so they have to make do with the free one. It would be better if the paid plan starts offering a slightly lower price. --- ### Excellent products and an even better team to support the products! - Overall rating: 5/5 - Reviewer: Brian I. - Verified reviewer: Yes - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The personnel at Resolver has made the client experience a defining moment. [SENSITIVE CONTENT], [SENSITIVE CONTENT], has been superb to work with and a good "partner/champion" for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to customize the software and define fields is the most defining positive feature of this software. #### Cons The only con was that we are using an older version that will sunset at some point. --- ### Reliable Risk Management Tool with Great Reporting - Overall rating: 4/5 - Reviewer: 오니 혜. - Verified reviewer: Yes - Industry: International Trade and Development - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered overall, Resolver has been a dependable and secure platform that improves visibility, compliance, and reporting accuracy. Once familiar with the system, it becomes an excellent tool for managing enterprise level risks efficiently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Resolver provides solid features for risk management and supplier/ vendor management, helping us track and analyse potential issues effectively. The reporting tools are detailed and flexible. making it easier to share insights with stakeholders. #### Cons There's a noticeable learning curve at the start, and some functions could be more intuitive for new users. --- ### Extremely amazing and well worth it platform - Overall rating: 5/5 - Reviewer: Gary G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with resolver is great truly five star I love the tool building skills and the way that you guys platform connect customer with businesses #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a customer I am impressed with the tool building skills and communication between me and other businesses #### Cons It will be nice to get a faster response from customer service not that is bad because it isn't it's actually great I guess speed is always important and everything could be a little faster in life --- ### Resolver: A Handy Tool for UK Consumer Complaints - Overall rating: 4/5 - Reviewer: Mahmoud A. - Verified reviewer: Yes - Industry: Program Development - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered The Good : 1. Structured Complaints Made Easy. 2. Deadline Tracking. 3. Free and Transparent. The Bad : 1. Feels Like Shouting into the Void. 2. UK-Centric to a Fault. 3. Clunky Design. 4. Privacy Paranoia. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros 1. Professional Complaint Drafting. 2. Deadline Tracking & Reminders. 3. Free & Accessible. 4. Focus on UK Consumer Rights. 5. Email Integration. #### Cons While Resolver is useful, it has notable drawbacks that limit its effectiveness: 1. Geographically Limited (UK-Focused). 2. No Guaranteed Results. 3. Outdated Design & Clunky UX. 4. Limited Dispute Types. 5. Privacy Concerns with Data Sharing. --- ### Resolver review - Overall rating: 5/5 - Reviewer: Lonny T. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. experience has been wonderful everything solution imaginable available at your finger tips and ever so evolving #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of using the software, The wlole process was made for ease of use by Consumer . great service #### Cons there was nothing I do not like, Once you go through the tutorial there is nothing left to wnder well thought out --- ### Best software - Overall rating: 5/5 - Reviewer: Sohaib H. - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used weekly for free trial - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The most i like about this software is It’s a value for money. Also a good software. And easy to use. #### Cons What i like least about this software is Nothing. It’s doing its work. Nothing bad about this software. --- ### Enhancing Operational Resilience with The Resolver - Overall rating: 4/5 - Reviewer: Percy R. - Verified reviewer: Yes - Industry: E-Learning - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered As per my experience it enhance the operational resilience. It smoothly identify and assess the various risks with the user friendly interface. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros I am impressed by the real time reporting which allows me to monitors things and response promptly. Its comprehensive risk managements features such as ERM and compliance tracking are the best. #### Cons I find its bit difficult to integrate with the present system which can requires additional resources of tech also its initial setup is much complex and time taking. --- ### Resolver Review - Overall rating: 5/5 - Reviewer: James S. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience was really good with Resolver. it helped my weekly planning alot #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the way the Platform ensures you're always one step ahead #### Cons I thought the price was a little bit steep but either than that pretty good program --- ### Resolver Review - Overall rating: 5/5 - Reviewer: Kaela A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Gave me foresight to proactively and confidently manage ridks to business objectives. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Gathers all risk data and analyzes it in context. #### Cons I don't not like anything about Resolver. --- ### A Good Risk Solution - Overall rating: 4/5 - Reviewer: Bjorn S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I think it has greatly improved our processed as it has allowed us to manage our risk data and reporting in a simple yet powerful way. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I think that ability to customise forms and reports and the ease of it means you don't have to depend on a third party to do it for you really allow for you to improve and adapt new process quickly and with little fuss. #### Cons The biggest bugbear I found is that when you enter a date in a date field it will not accept this as the date, you have to select the date from a little pop up calendar which doesn't make sense if you enter the date in the correct format. --- ### Keeps getting better - Overall rating: 4/5 - Reviewer: Paul Andrew E. - Verified reviewer: Yes - Industry: Maritime - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Resolver is a resilient, constantly improving platform that makes the day to day management of Incidents and Risk simple and easy. The fact that it is cloud based means you can log in easily from the office, from home or on the go and it works just as well on mobile as it does on desktop. Implementation can be a little tricky, especially if you have extensive bespoke requirements, which we do, but Resolver addressed them head on, and after much collaboration and cooperation we have a system that perfectly meets our needs and rarely, if ever lets us down. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Resolver are constantly innovating and improving which means the platform keeps getting better. We receive several upgrades a year at no extra cost. In addition, their support team are fantastic and usually respond to issues quickly and efficiently. #### Cons Whilst the support team are fantastic, the implementation team were a bit more of a challenge. It took longer than promised to finish implementation and took a second run to iron out some longstanding issues, but to be fair to resolver they did this free of charge and we were fairly early adopters following their switch to the Core platform from Resolver. #### Reasons for switching to Resolver Dated systems that were not cloud based. --- ### Enterprise Risk Manager - Overall rating: 4/5 - Reviewer: Peter N. - Verified reviewer: Yes - Industry: Insurance - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. implemented in 2023 - journey has been good we are using it more and more and it is meeting our needs as we grow. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Its intuitive and the style is nice. Also flexible we can seem to be able to do what we need through tweaking it. Reporting and graphics are good #### Cons nothing to note particularly. Manuals would be helpful --- ### Multifunctional Resolver - Overall rating: 5/5 - Reviewer: Lawrence P. - Verified reviewer: Yes - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I greatly enjoy working in the system, the Resolver team in fantastic and very responsive. Any issues that may come up (rare though they are) are handled quickly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the scalability of the platform, we are currently using builds in 4 different orgs with plans to add more in the future. #### Cons There are a few features that are not currently present that I thought would have been standard or considered a basic necessity. #### Reasons for switching to Resolver Functionality and customization. --- ### Resolver for Healthcare Clinic - Overall rating: 4/5 - Reviewer: Yadira W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience is really good I have not had any issue with resolver. Its very easy to use and dont find myself having trouble with resolver. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Features that are more important to our healthcare is being able to have all patient complaint or incidents in order to be able to provide when we have meeting on how to better our services and also to track patients behaviors. #### Cons Features that would be nice of having would eliminating some clicking to get us to different tabs within the system itself. --- ### Reporting Tools and graghs - Overall rating: 3/5 - Reviewer: Don T. - Verified reviewer: Yes - Industry: Utilities - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Reporting and support for developing the proper reports is not the strong point of resolver. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Functionality: 3/5 #### Pros We use Resolver as a standalone tool to track inventory, work assignments and incidents. Resolver has been very useful in tracking our inventory. #### Cons The reporting and graphs in resolver are cumbersome and not useful to us. My staff complain that they cannot get what they need using onboard tools and are dissatisfied that they have to purchase other software to run the reports and analytics that they need. #### Reasons for choosing Resolver Relationship with the staff. --- ### My favorite GRC solution so far - Overall rating: 5/5 - Reviewer: Sophia C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Using Resolver has been great but the support we get from the Resolver people is nothing short of outstanding. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's so easy to use and the User Guide found under Help is full of information and enough guidance to make my own designs and calculations. #### Cons Small thing but some of the features like Trend data is harder to customize. #### Reasons for switching to Resolver This product was no longer supported and, to be honest, did not help with our ERM function. --- ### Resolver Products - Overall rating: 5/5 - Reviewer: Scott G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been using the Perspective system since the summer of 2008 and have been very happy with it, #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are very happy with using the Resolver product Perspective. This allows our organization to track and data track incidents that occur on our campus. #### Cons Currently, we have no cons with using this application. --- ### Perspective Software review - Overall rating: 5/5 - Reviewer: Sandor V. - Verified reviewer: Yes - Industry: Hospitality - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Use of the analytics to get statistics and trends enable us to adjust our Patrols. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We have used this product for the last 12 years and are very satisficed with all of the features that we currently use! #### Cons On occasion there are bugs that need to be addressed and it could take a couple of days to resolve. The dictionary updates are only temporary and any words saved to the dictionary are only save for the open session. --- ### Cost Effective solution thats was easy to support - Overall rating: 4/5 - Reviewer: Sujan S. - Verified reviewer: Yes - Industry: Government Administration - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Cost, Customer Support, Maintainability #### Cons no advance feature to on premise software --- ### Resolver for Security - Overall rating: 4/5 - Reviewer: Jesse T. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Resolver is used on a daily basis for our company. It has easy to use and understand menus that make dispatching and tracking all calls a breeze. #### Cons The only complaint I have is that sometimes the program runs slowly. --- ### Resolver - Key Tool for Financial Institutions - Overall rating: 5/5 - Reviewer: Cindy R. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Need more training but overall my experience with Resolver is good. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Resolver: - allows quick and easy download of information in the form of reports and spreadsheets - customizable to financial institution's needs and operational processes - all in one location for assessments, legislation, regulation, and regulatory controls #### Cons Sometimes when over-customization occurs, it's hard to follow the processes and who can access what, where and I find that the process of keeping a sandbox current with the actual core Resolver is too much work. --- ### I have used Perspective for several years and the software has made my job much easier! - Overall rating: 4/5 - Reviewer: Keith P. - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the ability to have multiple users work on the same file at the same time. The ease of creating reports frees up my time to do other tasks. #### Cons Upgrading from version to version is quite disruptive to our operations and we have typically found a fatal error the past few times we have upgraded. --- ### An excellent tool to build your audit world, plan, mandates and reporting based on your needs. - Overall rating: 4/5 - Reviewer: Christophe H. - Product usage: Used daily for more than 2 years - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ability to create form scratch and therefore fit the tool to your needs and not the other way around #### Cons Our version is old and lots of reprting capabilities simply do not exist without investing lots of efforts. ## More reviews [Next reviews](https://www.softwareadvice.com/pci-compliance/grc-cloud-profile/reviews/?page=2) --- Resolver Reviews, Pros and Cons - 2026 Software Advice