The help menus are extensive, and now with the workout builder included, I feel like I can be a much better coach.

Integration was quick and simple, it's an effective tool at a good price. Their team is great and cares about your success.

The only missing feature I can think of is a community feature where challenge participants can connect with each other (off of Facebook). This feature is coming soon.

New workout/program builder is excellent. Very easy to use and makes the process of writing training programs much faster.

Our experience has been great. It gives us simple yet effective ways to lead our nutrition and training members, stay in contact, and monitor their progress.

The software is brilliant and the customer service is outstanding.

The things we really use all the time is just the daily habit integration. They make so much content for us, we plug and play that content and then use our coaches to set up timely response times.

The pricing is more than fair, and I love how customizable everything is. I haven't been using it very long, but I'm pretty sure I'll find plenty more to love about it as I go along.

It's been a hard sell to get everyone to change.

The workout builder is super quick and easy to use and the preloaded challenges are very good and easily modified.

I like that they are open to feedback, always looking to improve functionality and expand what it can do, and not grubbing for extra cash for every feature you want to include.

I love how easy to use as a coach and for clients.

Coach Catalyst is the MAIN communication for our clients so it plays a HUGE roll in our business. I love the fact that support is always there to help when I have issues or need help.

It helps us be a more professional studio. I love the results the nutrition programs give our clients and it's such a great revenue and new client driver for us PLUS it saves me a ton of time.

Whenever I think there is a feature missing, the app creators are one step ahead.

I think the biggest weakness is the messaging system. Coaches don't like using a separate app for communication and clients prefer using texts.

They’ve been very helpful when I’ve had questions on how to implement something. And I love using this platform to help my clients get the best out of the program that they’ve purchased.

Great software, super facebook community to share ideas, and outstanding customer service.

Coach Catalyst is easy to use, and helped me set up an automated nutrition program that I can sell while I sleep directly from my website, to guide clients through better eating habits.

Learning to use it in the beginning was hard, but they helped guide us.

CC gave me the perfect platform for managing and coaching my nutrition clients in a way that aligns perfectly with habit-based coaching. The platform is slick and engaging.

I love how they have constantly made improvements and it much like having another employee doing all the work for me except for much less money.

The software is an all-in-one solution for any fitness company looking to truly support clients to improve their health and fitness.

The behavior change programs are outstanding. Even better is the fact that you can create your own or modify existing programs that sound like you and your brand, not someone else.

Lacking several must have features that my new software program has. Also had numerous occasions where I cancelled a client but they continued to get charged through Upperhand.

It looks great, and creating events is very easy.

As we get our business off the ground it has been great exploring the various features, and we are excited about the customer experience we'll be able to provide thanks to the software's ease of use.

The complete lack of customization and available software and/or plugins (parent/child accounts, financial and administrative dashboards).

Overall a very good product reasonably priced and very good customer service.

My overall experience has been the most frustrating thing I have ever encountered in the business world because of lack of training.

The software is pretty easy for customers to use, and we have a lot more customers doing their own account management vs. asking me to do it like they did with our last CRM.

Ease of use, great customer service, easy for customers and super Intuitive.

Customer support is unmatched. Account manager very helpful and communicative.

Biggest drawback is the lack of training that we received. And for the most part we struggled to get quick response to problem solving as they arose.

It can be confusing to use this software at first.

M happy with the willingness to take constructive feedback.

UpperHand support has been outstanding. We are new to the system, but any questions we have had are quickly and easily answered by the support system here.

When we have issues it is difficult to get a response from upperhand the same day and no phone support offered is awful as not everything can be handled by email 2-3 days later.

Doing memberships can be a pain and not as user friendly.

Upperhand’s ease of use and ability to fit our dynamic workflow.

Overall UpperHand has done it’s best to provide a great service and cater to my company’s specific needs.

In the beginning, I was very discouraged from all of the bugs that caused frustrations with me as the Administrtor and also negatively affected our end user clients.

We will continue to use Upper Hand, and look forward to the new interface being fully integrated.

I love the ease of setting up programs and clinics. The software is great for creating clinics with easy to understand prompts.

I like the functionality of the quick scheduling tool. Makes it easy to schedule without going through the loops of POS.

Ease of use and ability to set up the camps and clinics we need on the software.

Many of the features are limited, i.e. it has a payroll tracker, but no payroll integration, or it has accounting functions, but not ones that are actually usable from an accounting perspective.

Our move to Upper Hand has been very good, overall. We're spending less money for better functionality with their software.

Overall I have had a very good experience with upper hand their customer service support is extremely efficient.

Upper hand is fantastic for small cage facilities. Unfortunatley it is not the best product for running a massive operation with many different sports, locations, and revenue streams.

Ease for parents to register for our camps and programs improved for our business. We still use software for private training business since it’s not as user friendly for upper hand.

Its a coin flip whether I’ll be able to complete a purchase or book an event with out the window dropping.

US Dollar

Designed for small to large health and fitness companies, Coach Catalyst is a cloud-based fitness platform that helps streamline customer engagement, develop workout schedules, manage regulatory compliance and handle client communications. Coach Catalyst equips trainers with the ability to send real-time messages through audio or video.

The platform offers an online community feature that allows trainers to interact with clients and provide them with a space for updates, news, announcements and group discussions. It provides a program library that enables trainers to create habit coaching programs, transformation challenges and lead magnet systems. Coach Catalyst also extends customer support via chat, knowledge base, FAQs and email.

LongDescription

Mobile Alerts

Fitness Plan

Customizable Reports

Activity Tracking

Progress Tracking

Exercise Library

Secure Login

Communication Management

Customer Accounts

Customer Database

Nutrition Program

Activity Management

Planning Tools

Real Time Data

In-person Trainer

Membership Management

Client Portal

Real-time Updates

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Client Profiles

Hybrid Trainer

Reminders

Chat/Messaging

Customizable Templates

Mobile App

Online Trainer

Real Time Reporting

Customizable Branding

Patient Management

Goal Setting/Tracking

Client Management

Patient Portal

Third-Party Integrations

Fitness Assessments

Employee Management

Meal Planning

Nutrition Analysis

Electronic Payments

Payment Processing

Billing & Invoicing

Coach Catalyst offers a 14-day free trial.

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

Self-Employed

2-10

11-50

51-200

201-500

Coach Catalyst

In Person

Live Online

Webinars

Documentation

Upper Hand is a leading provider of full-suite sports and fitness management software that enables businesses to achieve more while doing less. Upper Hand untangles the complexities behind running your business, empowering your team to deliver stronger client outcomes that grow your bottom line. 

Sports and fitness facilities, studios, and businesses - from small enterprises to large franchises - use Upper Hand’s integrated software and payments platform to operate their business more efficiently, increase customer satisfaction, and leverage real-time data for better decision-making. 

Features of Upper Hand include online scheduling and registration, auto-renewal memberships, facility management, retail and inventory, marketing and client retention tools, reporting and analytics, and more. It comes with integrated payment and POS solutions, which lets staff track, refund and report on online transactions and prevent failed payments by automatically updating expired or replaced cards on the system. Additionally, administrators can utilize the platform to manage staff availability, payroll, program association and more. 

For more information on how Upper Hand is reinventing the way business is done in sports and fitness, visit upperhand.com.

Why Upper Hand? Let's explore some benefits our customers gain when using Upper Hand!

Optimize business operations:

- Saved time and money by eliminating time-consuming workarounds from inefficient tools/processes
- Improved staff efficiency, morale, turnover, and overall business productivity
- Reduced risk of costly errors and scheduling conflicts from manual tasks and processes

Increase member satisfaction:

- Higher conversion rates via easy booking process that reduces friction during checkout
- Protection against lost sales and churn from client frustrations incurred from poor, sluggish scheduling/software experiences
- Increased customer satisfaction from more convenient and flexible ways to engage and transact

Make better business decisions:

- Instantaneous access to accurate customer and payments data in real-time
- Visualize business KPIs over time, discover buyer trends, & detect impending blockers to growth
- Integrated software & payments platform eliminates need to aggregate data from multiple costly sources

Session Notes

Real Time Analytics

Member Accounts

Personalization

Barcode/Ticket Scanning

Recurring/Subscription Billing

Real-time Scheduling

Group Registration

Dues Management

Access Controls/Permissions

SMS Messaging

Contract/License Management

Group Scheduling

Online Registration

Credit Card Processing

Calendar/Reminder System

Invoice Management

Transaction History

Wait List Management

Attendance Management

Attendance Tracking

Timesheet Management

Event Tracking

Sport Coaching

Refund Management

Registration Management

Class Scheduling

In-Game Analytics

Calendar Management

Customizable Fields

Room Booking

Member Database

Assignment Management

eCommerce Management

Attendee Tracking

Scheduling

Data Import/Export

Multi-Location

Self Service Portal

Onsite Registration

Contact Management

Self Check-In/Check-Out

Booking Management

Email Marketing

Mobile Access

Online Payments

Capacity Management

Membership Renewals

Real-Time Data

Resource Scheduling

Marketing Automation

Event Scheduling

Real-Time Notifications

Forms Management

Event Ticketing

Email Reminders

Real-Time Updates

Email Management

Website Integration

Visual Analytics

Customization

Class Registration

Online Booking

Class Management

Automated Scheduling

Event Management

Availability Management

Visitor Management

Event Registration

Team Management

Event Calendar

Program Management

Website Management

Discount Management

Member Types

Member Communication

Facility Scheduling

Contact Database

Get started for just $10/ month and give your sports business the upper hand for good.

Coach Catalyst vs Upper Hand

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