About Kisi

Kisi is a cloud-based physical security application that helps businesses control user access and exchange communications across organizational devices. Administrators can utilize a centralized dashboard configure door security across multiple sites, schedule temporary access and connect Kisi Controller with doors to track visitors, keycards, anomalies and more.

Features of Kisi include remote access control, location monitoring, door entry validation, visual feedback, single sign-on and event logs. Security teams can use the application to generate security audit trails and export them in CSV files to monitor compliance across SOC2 or ISO regulations. Additionally, it provides single sign-on and two-factor authentication capabilities, which le...


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Supported Operating System(s):

Web browser (OS agnostic)

36 Reviews of Kisi

Average User Ratings

Overall

4.75 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(29)

29

4 stars

(6)

6

3 stars

(0)

0

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 36 results

January 2020

User Profile Picture

Gardner from K Health

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

January 2020

A Seamless Experience for Elegant Security

Pros

The Kisi Keyless Door Access system has been a success in our office space. I had heard about Kisi's reputation for quality products and outstanding customer care - after our initial consultation and conversation, I was sold. From purchase to install to everyday use, we've been extremely satisfied with Kisi. To remain HIPAA compliant, it is paramount that we have a locked office door at all times. Other locks or ID systems are bulky and archaic. Kisi has created a sleek, pseudo-sexy model that is beautifully enigmatic in our entryway. We especially love the RFID capabilities and that our phones can be our access keys! No more losing expensive key cards or fumbling with outrageous FOBS. Our pockets are weighed down enough! We had one glitchy day in the system, and Kisi was super-responsive in handling the blackout. I was impressed with how they communicated with me and their efforts in getting us back online within a few moments. Overall, I highly recommend using this product and working with Kisi. They have been and continue to be a pleasure to work with!

Cons

The only downside to the Kisi hardware is that the actual hardware options are fairly limited. We have a new space that requires an in-door mounted security system - something Kisi doesn't offer (yet!).

January 2018

Caitlin from FLDWRK

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Kisi is the way of the future

Pros

We couldn't run our coworking/event space without Kisi. As a business with 100+ members, multiple staff members and contractors, and a space that hosts frequent events this really is the only way to ensure the right people have access to your building at the times you choose. I also love that you can set permissions to when exactly they can access the space. For example, you can set permission to enter the space on 1 specific day (perfect for event hosts or contractors) or indefinitely (and can even set different permissions within that- i.e. whether or not they can access the space after hours or on the weekends, for example). Being able to unlock the doors remotely via the app has also been revolutionary for my (and the rest of our staff's) work/life balance (we don't need to drive to our location to open the doors with a key anymore it can all be done at home via the app)!

Cons

The only con (which is also a pro) is that it functions off of your wifi network, so if your wifi is down it could be a security issue.

June 2021

Chris from Hampton Fitness & Martial Arts

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source


Ease-of-use

4.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

June 2021

Disappointed

Overall I am extremely disappointed. After purchasing all the items needed, paying for installation, I do not have a working product. The unreliability of this system has cost the business several thousand in client memberships. I would recommend a different service. Perhaps one that doesn’t want the bulk of the money upfront just to stick you with a blue light on your door.

Pros

The installation tech loves the system. The concept is simple enough and you can quickly add cards to your door.

Cons

Unfortunately the system crashes too often. Sometimes it’s the reader, other times it’s the controller. There is no alert that informs me of the crash other than upset clients.

August 2021

Anders from Embassy House

Company Size: 201-500 employees

Industry: Commercial Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

August 2021

The goto solution for digital access.

Been using KiSi since 2018 and having them in mind for future locations as well.

Pros

Setup time, user interface and the API - adding their service into our own app.

Cons

There aren´t any brandable app or white label solution - which we now have solved through their API and added it to our own app.

Reasons for Choosing Kisi

Customer support, speed and simplicity.

February 2020

Peter from Enjoy

Company Size: 1,001-5,000 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Centralized access control???? Oh and I would give customer support 6 starts out of 5 if it'd let me

Our company was looking for a way to control global access. Previously we had security companies do individual install and had to have someone at each location control access and issue cards for entry. We needed a way we could show that when someone left the org or was terminated we immediately disabled access, without hoping the person at the location was paying attention to delete access.

Pros

Kisi is the best way in the business to control access for multiple locations from one easy administrative portal. The app is easy to use and the hardware complements it perfectly. Our users love how easy it is to get in and out security teams love how easily it is to enable and disable access.

Cons

The features that I WISH Kisi had is actually already on their roadmap! I want SAML 2.0. They have it on the way. I want enhanced administrative levels of control, they already have that on the way!

Reasons for Switching to Kisi

Because Kisi had everything we needed and their staff was beyond helpful getting us up and running.