The Kisi Keyless Door Access system has been a success in our office space. I had heard about Kisi's reputation for quality products and outstanding customer care - after our initial consultation and conversation, I was sold. From purchase to install to everyday use, we've been extremely satisfied with Kisi. To remain HIPAA compliant, it is paramount that we have a locked office door at all times. Other locks or ID systems are bulky and archaic. Kisi has created a sleek, pseudo-sexy model that is beautifully enigmatic in our entryway. We especially love the RFID capabilities and that our phones can be our access keys! No more losing expensive key cards or fumbling with outrageous FOBS. Our pockets are weighed down enough! We had one glitchy day in the system, and Kisi was super-responsive in handling the blackout. I was impressed with how they communicated with me and their efforts in getting us back online within a few moments. Overall, I highly recommend using this product and working with Kisi. They have been and continue to be a pleasure to work with!

The only downside to the Kisi hardware is that the actual hardware options are fairly limited. We have a new space that requires an in-door mounted security system - something Kisi doesn't offer (yet!).

We couldn't run our coworking/event space without Kisi. As a business with 100+ members, multiple staff members and contractors, and a space that hosts frequent events this really is the only way to ensure the right people have access to your building at the times you choose. I also love that you can set permissions to when exactly they can access the space. For example, you can set permission to enter the space on 1 specific day (perfect for event hosts or contractors) or indefinitely (and can even set different permissions within that- i.e. whether or not they can access the space after hours or on the weekends, for example). Being able to unlock the doors remotely via the app has also been revolutionary for my (and the rest of our staff's) work/life balance (we don't need to drive to our location to open the doors with a key anymore it can all be done at home via the app)!

The only con (which is also a pro) is that it functions off of your wifi network, so if your wifi is down it could be a security issue.

I recently purchased a new set of doorlocks to get things ready for my third outlet, spending over US$2000 to get the items. Within 2 weeks of receiving the items and having paid for the subscription, I receive an email from the [SENSITIVE CONTENT] - stating that we will be automatically “migrated to a per user billing starting 1st Dec” (14 days notice).I have a very clearly defined customer contract that has been pre-paid for 1 year up until 1st November 2023. This includes number of integrations, number of users to support, etc. This is also very clearly described on the website. For my package, I have purchased 3 integrations (locations) and support of a database of up to 10,000 users.A day before my forced backend cleanse, I had ~1,700 users on my database - not even 20% of my allocated amount with only 70 users actually automatically syncing with our Glofox integrations.With the forced change in pricing, without doing anything my bill would increase to nearly $2000 per MONTH - this represents nearly a 50x cost increase per MONTH.The [SENSITIVE CONTENT] has stated that gyms with over 500 members will be subject to this changed rate - 5% of the existing agreement I have in place. This is bad business and is showcasing a lack of transparency in their capabilities.The only ‘recommendation’ by the [SENSITIVE CONTENT] is to limit my user count to 500 people... So, he is basically suggesting that a consumer business should not sell to new consumers and remain stagnant? Poor show.

We have been using KISI as our preferred access control manager due to their integration with Glofox - our gym management software provider - all the way from their first iteration of reader to their present day upgraded devices. We utilise their hardware across multiple locations, and the backend is effective at real-time tracking new users.The integration took us a long time to setup effectively, but once its up and running, the uploading and removal of new user data is seamless.

Their backend processes seem quite manual. In order to assign the relevant hardware to the relevant locations, it requires additional steps of contacting support to do so. The real issue is in their company's "Hardware" - refer to my overall experience to serve as a warning to all gym owners, and likely to all.They have implemented a force change in pricing to a per user per month charge without honouring existing locked-in contracts.There is no updated contract shared with me, nor do the terms and conditions on their agreements state that they can change our existing contract pricing. Just be warned!

We've been recommending Kisi to our clients for years. It wasn't until we moved into our own office that we decided to utilize it internally. We were previously in a co-working space. Kisi has always been easy to use and manage. As an Admin in our Kisi instance, I'm able to easily add users, create groups and set custom policies depending on the employee.

I consider myself the least technical person on our team. When we moved into our new office, we already knew we wanted to leverage Kisi. I was tasked with setting up the hardware in our office. It was pretty easy and the Kisi app and their excellent documentation walks you through the entire process. Once it's setup, the mobile app makes it really easy to get access into your space. You can even set up physical 'badges' to access the space. This is great for contractors or external staff who need access to your space but don't necessarily want or need to use the Kisi app.

Rarely, the door reader won't always pick up my device to unlock the door. If you have an iPhone, putting your device to Kisi's reader will automatically trigger ApplePay. Given, this is a device 'feature' as opposed to an issue with Kisi but it's something to keep in mind. Luckily, you can always open the app and manually press the button to open the door if need be.

Our company was looking for a way to control global access. Previously we had security companies do individual install and had to have someone at each location control access and issue cards for entry. We needed a way we could show that when someone left the org or was terminated we immediately disabled access, without hoping the person at the location was paying attention to delete access.

Kisi is the best way in the business to control access for multiple locations from one easy administrative portal. The app is easy to use and the hardware complements it perfectly. Our users love how easy it is to get in and out security teams love how easily it is to enable and disable access.

The features that I WISH Kisi had is actually already on their roadmap! I want SAML 2.0. They have it on the way. I want enhanced administrative levels of control, they already have that on the way!