We love the call recording function, ease of use, and friendly customer service reps.

Great Customer Service for set up of new phones. Account Managers are usually very attentive to your individual needs.

The online faxing is not integrated into the phone system and has a 1980s interface. The Android app has it's own problems.

We researched many companies and Nextiva was by far the best one out there. They were competitive in pricing and the best in customer service.

Their phones did come preset up and the onboarding process was very streamlined. When I did need technical support, they were quick to resolve the issues.

The dashboard was user friendly and easy to use.

I spent days asking to fix things but each time more problem and more things did not work. We were running in circles  with the problems.

I like that I can download nextiva onto my phone and that it has an easy to use app on my computer. I can easily see on my computer voicemails, who is calling me, who I want to call out to, etc.

The process became confusing, not knowing if we are talking with nextiva or another company. Nextiva refused to cancel our service and continued charging our credit card.

We didn't even let users know they could login--it's that bad. The cost of their service just cannot compete with the rest of the market.

After 2 weeks, they couldn't get it right. I wasted money re-ordering business cards and had to re-order after I went with another service that got it done in 10 minutes.

Integration was straightforward and fast. Customer service is always helpful and easy to work with.

Please don’t make the same mistake we did and get trapped by Nextiva.

Great VoIP platform with robust analytics and flexible pricing.

I love this product and it helped save our business during the Covid-19 lockdowns.

YEAR 1: consistently terrible call quality and tech support.

Navigation of admin website was clunky, with user website even worse.

One of the problems we initially had to overcome, is that we tend to work quite collaboratively when we are all in the office, and sit in a room with something on a screen.

The software easily allows to integrate with ship based phones.

Needs to integrate with gmail - this is delayed and needs to happen.

If your company wants friendly and knowledgeable account support, Nextiva is a good choice.

Ease of integration, ease of use, I control messages incoming and outgoing. Support is amazing, anytime day or night.

My favorite thing about Nextiva is its exemplary customer service.

Beyond customers lost and team hours wasted, even calling Nextiva’s tech support was made more difficult since anyone calling tech support was required by Nextiva to be an account admin.

My overall experience with Nextiva was a pleasant one. It taught me what my needs are, and should they improve in the future, I would be more than happy to revisit them as a business solution.

They clearly care about your experience with their software and go above and beyond to help resolve any issues or concerns and they generally respond fairly quick.

The apps on my phone and computer are pretty sleek. I also like that I can take a call from my office and then use nextiva and switch it to my cell phone.

They are functional, but not friendly. In the best cases, the apps require more steps to do things than should be necessary.

I love the integration aspect that you can have the app on desktop and on your phone. Additionally, as a current work from home employee the faxing feature has been a life saver.

Phone service was reliable and call quality was good.

The service is great, I have never had difficulty with my calls. The customer service is excellent, staff is patient, friendly, and eager to help.

The way they build and design tools is perfect for our business with most users not being highly technical.

Interface is okay, there are better products our there for less money and a better interface.

Sometimes from the softphone app random phone numbers cause the app to crash randomly. No one at Nextiva can explain why.

There is also a good app that I'm able to use on my desktop to make calls there. It's also nice that voicemails are emailed as well as pinged on my phone.

I love the ease of use and the ability to have crystal clear calls. It makes the experience that much bettter.

The easy access to Nextiva support and account managers is its best feature. If there are ever any issues, their support staff can be reached by messaging or phone call quickly.

Their products are a la carte with modules for everything so finding the right product mix can be tricky as well. The lack of integration with our other systems is also an issue for us.

Price is way cheaper than RingCentral and 8x8. Best setup process in town and includes Amazon Chime and free Fax.

They had good value, money back guarantee and a trial period.

The voice service, once configured properly, generally worked fine.

The Nextiva app is Awesome Works great. We switched to Nextiva because they offered a better price.

Ease of use to add and manage users in multiple cities and states remotely.

They customize your package entirely, schedule calls to go over the system, and have pretty good support. The price is great and so far, we've been enjoying using the new phones.

Good SMB/LB/E level collab and calling software.

Our onboarding to Nextiva was, frankly, a terrible and protracted experience.

It's not difficult to utilize and to sort out. SurveyLab gave a wide scope of choices and an unmistakable outline of the relative multitude of gathered outcomes.

Great value for money thanks ease of use and ease of multilanguage setup/translation.

Great bit of kit, good alternative to Surveymonkey.

It's ideal for business/agency of my size which can't invest in full enterprise kit (why would I want to!?).

They were fantastic about working with us to deliver projects within our budgets, and offered the most competitive pricing of any provider we talked to.

Depending on the sample you are trying to achieve, the limit of 1,000 respondents for their basic plan could be considered low.

Mysurveylab.com customer support is outstanding. They answer is always quick and to the point.

Excellent  software supported by good customer service.

SurveyLab have demonstrated to be a great solution, as well as a terriffic business partner solving our business needs and supporting our business model. They are always flexible and open to help.

I've found it as an alternative to SurveyMonkey with a better pricing plan. Does everything the other one in a good way.

The software was quickly adopted by our agents and the supervision was made easy because of the great backend structure.

Being able to collabortate with other users on a survey was quite nice as well.

The survey designer was very easy to use and I especially like how the matrix question formatting looks. From a user perspective, the mobile experience is great.

SurveyLab is intuitive and easy to use. It has all the features needed for designing a good survey.

This app is easy in use, the interface is user friendly and the support is very kind and helpful.

It's easy to use and to figure out. It gave a wide range of options and a clear overview of all the collected results.

I can't find any cons except it' only sometimes hard to find some features.

The support team is helpful and responds fast. They can provide their own panel of respondents which was extremely helpful.

The robust of the platform, API integration and good capabilities to c8stom surveys.

No automatic saving of changes that can be forgotten.

I have a great experience of use and our customers too. We don't have problem with the availability, we can to implement surveys for different uses cases, personalizations and integrations.

I was searching for a choice to Google Structures, in order to champion from the group, and MySurveyLab worked effectively.

Excellent product and Wonderfully attentive Service.

There were a hiccup during the running of the survey due to a platform update, which did cause the survey to stop functioning.

I tested 7-8 tools before choosing SurveyLab and i found it one of the best tool that comply with GDPR.

The diverse question options this site provides, as well as a structured analysis report. I also loved that this site allowed question-jumps (logic) because most other sites don't offer that for free.

Pages took a little longer to load over the school wifi network, not sure if it is a bandwidth issue.

I had small problem with question number manipulation, it is manageable but took some time. Beside that I do not see any cons.

Overall we will be using the product again for our next campaigns and we highly recommend it to other companies.

Easy to use,  diverse question options including great ranking question.

In addition, customer support on projects was almost always within 24 hour turnaround, and extremely communicative. We've had a great experience so far.

They most i like about Mysurveylab is that they allow you to create a survey very easily and their support team is very responsive.

US Dollar

Nextiva brings customers and teams closer by connecting conversations in one AI-powered platform. We connect businesses to all of their conversations, helping them understand their customers in real-time to create personalized experiences that set them apart.

Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.


LongDescription

Commenting/Notes

Customer Surveys

Online Voice Transmission

Quality Management

360 Degree Feedback

Skip Logic

Performance Management

Customizable Reports

Access Controls/Permissions

URL Customization

Transfers/Routing

Employee Directory

SSL Security

IVR/Voice Recognition

Automatic Call Distribution

Agent Interface

Voice Mail

Auto-Dialer

Call Recording

Call Logging

Offline Form

Calendar Management

Goal Management

Collaboration Tools

Call Center Management

Data Import/Export

VoIP

Call Routing

Process/Workflow Automation

Virtual Extensions

Call Queues

Contact Management

Customer Experience Management

VoIP Connection

Help Desk Management

Audio/Video Conferencing

Audio Calls

Email Marketing

Screen Sharing

Mobile Access

Proactive Chat

Survey/Poll Management

Transcripts/Chat History

Call Scheduling

Performance Metrics

Voicemail Transcription

Ring Groups

Hotkeys

Virtual Call Center

Call Reporting

Multi-Channel Communication

Complaint Monitoring

Benchmarking

Question Library

Queue Management

Role-Based Permissions

Unified Communications

Call Conferencing

Predictive Dialer

Call Screening

Response Validation

Audio/Video Recording

File Sharing

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Multi-User Collaboration

Knowledge Base Management

Fax Management

Telemarketing Management

Real-Time Chat

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Multiple Parties

Two Way Audio & Video

Alerts/Escalation

Support Audio/Images/Video

Conferencing

Open Database Design

Reporting/Analytics

Contact Database

Feedback Management

Video Conferencing

Data Analysis Tools

Drag & Drop

Gamification

Call Monitoring

Third-Party Integrations

Call Tracking Metrics

Survey Builder

Canned Responses

Employee Recognition

Live Chat

Mobile Survey

Virtual Assistant

Offline Response Collection

SIP Trunking

Virtual Voicemail

Automated Attendant

Basic, Pro, and Enterprise plans are available on a monthly or annual basis

Email/Help Desk

FAQs/Forum

Phone Support

2-10

11-50

51-200

201-500

501-1000

1000+

Nextiva

Videos

SurveyLab is a cloud-based survey solution that caters to businesses of all sizes across various industries. It enables users to build satisfaction surveys, conduct market research and gather employee feedback.


SurveyLab offers built-in survey templates that users can configure with a variety of question types, question logic, colours and company branding. Survey results can be exported into Excel, Powerpoint and PDF formats. SurveyLab also supports multiple languages, multiple user accounts and closed-loop processes.


Integration includes applications like Zendesk, Cint, LiveChat, Salesforce, Google Analytics, webhooks and more. SurveyLab offers access to online research panels that are ISO certified and designed according to industry standards. Security features include SSL data encryption and event logs for audit purposes.


SurveyLab offers services on a monthly subscription basis that includes support via phone, email and online chat.

Real Time Analytics

User Research Analysis

Surveys & Feedback

Site Intercept Survey

Test Scheduling

Text Analysis

Presentation Tools

SurveyLab provides subscription plans to suit everyone needs. Prices range from $49 a month. Students get 50% off. Test any plan for 14 days for FREE.

Starter: $49/month includes 1000 responses per month.

Standard (for small companies): $99/month includes 2500 responses per month.

Professional (for professionals and mid-size companies): $249/month includes unlimited responses.

Enterprise plans are also available with unlimited responses included. Contact SurveyLab for a pricing quote.

Nextiva vs SurveyLab

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons