All Xtensio Reviews
1-25 of 178 Reviews
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Nicole
Media Production, 2 - 10 employees
Used less than 6 months
OVERALL RATING:
4
Reviewed March 2022
An integral part of my business
Marcelo
Verified reviewer
Marketing and Advertising, 1 employee
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2019
Buyer Persona - All in one
Simple, fast, exact. Amazing experience.
PROSAll of you need about Byuer Persona is on Xtensio. Bio, details, images, demographic date.
CONSI Just use Buyer Persona feature. I cant speack about others.
Vendor Response
Hey Marcelo, We're glad to hear that the persona template has been useful for you! Keep in mind that you can use the editor to build any sort of business document or presentation you need! Cheers, Lauren from Xtensio
Replied March 2019
Douglas
Health, Wellness and Fitness, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
A very capable and competitive way of creating content
I like Xtensio. For generating content quickly and without a lot of fuss, in specific topical areas, this is my go-to tool. The learning curve is fairly shallow, and as I learn new tricks it is easy to go back and make changes. I have found that over time, lots of things start to look the same - there is an Xtensio "look." This isn't a problem for mostly-internal documents, but I also use other tools to create a wider variety of content.
PROSIt is modular - if your content needs align with an existing template, it is quick and easy to create a customized high-quality and informative infographic. Wide range of customization options. Things work pretty much as you'd expect them to. Excellent customer support.
CONSAlthough there are lots of options, the existing set of templates feels constrained - if they serve your specific needs then you are in luck. If not, you can create a template from scratch but without a lot of guidance.
Reason for choosing Xtensio
Good looking, shallower learning curve, a better fit for business process infographics.
Vendor Response
Thank you for the detailed review, Douglas. We appreciate your feedback and are happy to hear Xtensio has saved you time creating high-quality content!
Replied May 2020
Patrick
Food & Beverages, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed May 2021
Buggie Software and Terrible Customer Service
Found Xtensio on a Sunday evening, looking to create Operational memos for team and our CEO. Software seemed alright though I noticed some weird nuances from the beginning. I also noted that the sign up process was struggling with autofill and simply typing in information. Paid my money, confirmed by Apple Card notification, and the very next day I am unable to log in, reset password, or get any help. I have never received confirmation of purchase from company. I just need to edit the memo I created and I paid money to be able to do that exactly and I cannot do it. Not sure where they are based but if you aren't running tech support by 8 AM EST you're not serious about customer support and service
PROSMade one document, fairly easy to use and intuitive.
CONSNo Refund policy after purchase Glitchy log in and account creation process Non-responsive technical support and customer service Text boxes are no longer accessible once base text is deleted. You have to delete it and create a new one
Reasons for switching to Xtensio
Bad experience
Vendor Response
Hi Patrick, Thank you for your review and I'm sorry for your frustration. As we touched on yesterday when speaking, it seems that you misspelled your email when signing up which accounts for why you weren't able to login and why you didn't receive a receipt. We are located in California and are a small team so we can't always reply back right away or specifically in your time zone, but I do make an effort to reply back as soon as possible and within 24 hours. I do see that we were able to help you out with your account login within 30 minutes of your initial reply so I'm sorry if you were unhappy with that support. Regarding modules, you can always add additional content into an existing module without deleting and adding a new one. Just place your cursor inside the module and start typing! If you have any further questions or concerns, let me know and I'm happy to help. We also offer onboarding calls to help you get started. Best, Lauren
Replied May 2021
Anonymous
2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Great Templates and Design for Documentation
It's a great tool that everyone should try.
PROSI liked the templates that i can work with and easily customise them.
CONSSaving the work was an issue for me in the past.
Jason
Computer Software, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Best kept secret for creating personas
My clients love the format and the shareable link access.
PROSXtensio makes it easy to focus on the content of my personas vs the layout. The template options allow me to customize the presentation for my client's brand colors. I also love it for case studies and retrospectives.
CONSI would like to be able to create a timeline feature and have a template that supports this. Also sometimes on long files it can be hard to position content blocks using drag and drop if the destination position is off screen. It would be nice to have ordinality for each major content block so I can just type in "2" and then that whole block will move the second position.
Reason for choosing Xtensio
It's the first of its kind and best in class.
Reasons for switching to Xtensio
Easy to use interface, slick customizable templates, ability to sort projects and create teams with limited access to content.
Amel
Verified reviewer
Marketing and Advertising, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed August 2019
Easy to use
Template are really nice to create beautiful presentation and document. It's a good way to help business that don't have graphic designer or cannot pay for one. Since i started using Xtensio there is a lot of new option that have been added like customize the template with the colors of the business by just go on the website and extract them.
CONSThey only cons it's you cannot be two at the tome in the same document or modification are going to be messed up.
Yvon
Verified reviewer
Professional Training & Coaching, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2023
Business Data Management & Coaching Services
The templates offered are highly valuable and enlightening, effectively alleviating the challenges of writer's block by providing comprehensive examples and guidelines for both myself and my students to follow in our specific contexts.
CONSThe complimentary version offers access to 3 templates. It would be advantageous if they could offer approximately 5 free templates for us to evaluate and explore a wider range of desired templates and applications before making a decision to upgrade to the professional version.
Pooja
Design, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Great way to be creative
great experience, ease in use
PROStemplates for persona was a great way to incorporate designs into websites
CONSnothing much, I havent come across any such things
Isabelle
Information Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Information Architect
Very hood
PROSEasy to use. Good for data and informational architecture
CONSSometimes hard to get all the platforms to look alike
Juliette
Marketing and Advertising, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2024
Great tool for building personas
Great tool! I use it to create personas for clients but there are a lot of great templates on there I hope to explore.
PROSI really like their personas template. We use it as part of our strategy work with clients.
CONSsometimes a bit of trial and error to move items around but not a big issue.
Reason for choosing Xtensio
THey had the best template for personas in terms of what we needed.
Babatunde
Insurance, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Product Manager Sanlam Life
Xtensio is very easy to use, I like the readily available features that are there, Also the text editing is something I love most, xtensio makes my job very easy and smooth. It is my go to anytime and anyday.
CONSThe navigation panel could be be worked on more. And also more templates should be added.
Reasons for switching to Xtensio
Xtensio is easier for me to use
Silvia
Information Technology and Services, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2023
Great tool for creating professional-looking documents
The platform allows me to create beautiful and professional-looking documents, such as business plans, proposals, and presentations, without needing any design skills. One of the things I love about Xtensio is the wide variety of templates available. Whether I need to create a marketing plan or a project proposal, there's a template that fits my needs. The drag-and-drop interface makes it easy to customize the templates and add my own content.
CONSWhile using Xtensio, I did encounter an issue with exporting Chinese characters. However, I reported this bug to their customer support team and was pleasantly surprised by how quickly they were able to fix it for me in just a week!
Andreanne
Information Technology and Services, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2020
Easy to use
As a new business jst starting this year, I needed Xtensio to do a one pager to sell my new product and took few minutes to understand and master the program. Also, the final result is really nice and professional
CONSNot a lot of settings for free trial, can't download the final product without paying 25$ US
Vendor Response
Hi Andreanne, Thank you for sharing your experience using Xtensio with the Capterra community! Xtensio is a cloud-based platform and is a freemium products - so while we don't have trials, you can always use the free plan to explore the digital sharing options. On the free plan, you can share folios as both live, responsive web pages and full-screen digital slideshow presentations. The great thing about sharing your folio as a live link via the 'Get Link' icon is that all changes are synced with this live link, so you won't have to send an updated PDF attachment every time you make an edit. Exports are a paid feature. If you'd like to download your folio as a PDF/PNG folio, you can also purchase export credits as an add-on to the free plan or upgrade to any of our premium plans for unlimited exports, more folios and other premium features. Let me know if you have any other questions. Best, Lauren Haynes Xtensio Customer Success
Replied February 2020
Charles
Marketing and Advertising, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Dynamic Dashboards and Presentations
Very good.
PROSEase of Use Dynamic capabiliaties to change information on the fly for the whole group to see Variety of templates, formatting blocks
CONSIntuitive ability to automatically transform dashboard to well laid out printable documents. With foresight you can layout dashboards to accomplish this, however, needs address if this is a need from the start not when you are finished creating it.
Vendor Response
Great to hear Xtensio has been helpful in making quick changes to your collateral, and we appreciate the feedback on exports. Thank you for sharing your feedback, Charles!
Replied May 2020
Sandor
Verified reviewer
Internet, 2-10 employees
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed March 2019
Terrible value for the money
Terrible terms of service. Do not use this software if you don’t want to pay the Pro Plan until the end of your life as all your work will be deleted immediately after you downgrade.
PROSVery nicely designed and easy to use as there are many templates available.
CONSPricing is ridiculous. For the free version you get very limited file size so an upgrade to the Pro Plan is going to be necessary, which is fine. But once you downgrade (even if it is the first day in your new billing period) they delete Everything. You have no option to save your work for the future when you may upgrade again to edit the previous work.
Vendor Response
Hi Sandor, Thank you for sharing your experience using Xtensio with the Capterra community. We're looking into ways to restructure the cancellation policy to allow for cancellation of the auto-renewal, but, unfortunately, it's not currently possible to keep a subscription active after cancelling. We also plan to add a parking plan so you can keep your folios while not actively on a subscription plan. We hope you'll continue exploring the platform on the free plan! Remember, you can always archive a folio to make room for a new one on your dashboard. Best, Lauren from Xtensio
Replied March 2019
David
Automotive, 11-50 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed May 2020
pros and cons
In overall it is nice and handy
PROSA nice set of templates Good instructions. Good quality exports.
CONSNot a lot of graphical backgrounds. Why not export to Word / pages / powerpoint instead of pdf. anyway it is simpler to edit the text there and make small changes. And there are plenty of PDF to DOC converters... so give this options as an addon for extra money. people will like it. The UI is jumping a lot and not very responsive sometimes. especially when dragging contents. Not a lot of diagramming capabilities. example - radar charts for product comparison etc.
Vendor Response
Hi David, Thanks for taking the time to share your experience using Xtensio! We appreciate the feedback as we continue to build more modules and templates. As for exporting as a PPT/DOC, the web-builder design function in Xtensio's editor is not compatible with these other tools. I encourage you to explore link sharing and presenting from in the app to simplify your workflow and keep everything in one place! Best, Lauren from Xtensio
Replied May 2020
Loic
Environmental Services, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Great Product for Graphic Design on the Go
It's simple enough we purchased a package online and it works great.
PROSIt's like having a graphic designer + art director + publisher to do great one-pagers and briefs!
CONSLack of more free fonts in the basic version.
Vendor Response
Hey Loic, We're so glad to hear you're finding value in Xtensio for creating your one-pagers and briefs! I hope going over the Style Guide feature in our call the other day was helpful in defining your brand fonts and colors in the editor! Let us know if you need anything, we're always happy to help! Best, Lauren from Xtensio
Replied February 2019
Adel
Biotechnology, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
ux
I recently discovered that it is more than wonderful, very useful and very practicalI didn't face any problem
PROSThe quality is highIt improves productivity
CONSGuidance and guidance : Guidance and guidance for new users
Anonymous
2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Best marketing tool for understanding your customers
I love Xtensio. It's an incredibly useful tool for nailing down your customer demographics. The persona development tool has helped our team by acting as the thought experiment through which we make all marketing strategy decisions.
PROSI love the persona development tool, which allows you to use a template to build out your customer demographics in a clear and useful way. I love that you can edit it in tandem with others, like a Google Doc, making it an excellent activity to do as a marketing team.
CONSMany of the features are paid, like inviting others to collaborate in the document, or downloading your completed personas to a pdf.
Anonymous
11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Wonderful App
User Friendly, and more likely to use and recommended for other users
CONSNothing specific noted for it, go for it
Maksym
Marketing and Advertising, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Great tool
It's super easy to use
PROSEasy to build presentations, invoices and reports
CONSI want more templates and options for presentations
Reason for choosing Xtensio
It's easy to use
Mara
Information Technology and Services, 1 employee
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
FUNCTIONALITY
2
Reviewed April 2023
Xtensio a Potentially Great Tool for UX
Xtensio has beautiful UX Persona templates, which is what I mainly use their service for. However, I would use it more for other UX design tasks if they can add or improve some features I mentioned on the rating page.
CONSThere are key features missing, such as layout, size, and typography customization, that are standard features of other applications I use, like Miro, Lucidchart, Google Docs, Powerpoint, and even MS Word.
Chris
Consumer Goods, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Excellent Templates
I operate a brand management company and the templates make it easy to make different brands across different industries.
CONSI can’t name anything. Superior software!
Charles
Verified reviewer
Computer Software, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
3
Reviewed March 2023
For Lovers of Product Templates
I like that it allows us to easily create and manage a wide range of product-related content, including business plans, market research, customer personas, and more. The platform is also highly customizable, with a variety of templates and widgets that can be tailored to meet the specific needs of each user.
CONSI really liked the connection between certain related templates in a series.