You just spend your weeks, waiting in a queue for an answer to be partially answered via email. I am very frustrated with this software at the moment.

Izenda is one of the best tools when it comes to customizing reports for business users. The design layout is easy to understand and very user friendly.

Great analytics internally and it helps me big time to sell to decisions makers.

Because of Izenda's seamless integration, our customers have a powerful BI tool at their disposal that looks like a natural extension to our product.

I find that very time consuming and frustrating.

I have now had Exago software for about 2 years and am greatly impressed with its flexibility, ease of use, ease of integration, and most of all technical support.

LOGI has a great support team. They have been helpful in developing and deploying several web applications.

Their pricing is a major benefit. You just need to pay one time for their product.

Logs and UI prompted error messages are way too vague. Support team isn't savvy enough of their product.

Relatively easy to use, customization, speed, ability to embed, looks great.

Ease of developing and deployment to 10000 users with fantastic ui.

Limited implementation options when looking at embedding Logi into our application.

Logi has been a great tool for the success of my company. Logi has changed quite a bit over the 10 years I've worked with the product.

Exago is an excellent tool with great value for money.

We're just getting started but Exago seems to be easy to integrate and use, it should be a huge improvement for our users. Also, the Exago team seems extremely helpful and easy to work with.

The team at Izenda has be great to work with and our  users and customers are ecstatic.

I have 4 years of experience using the tool. Used to love it when they had good support.

Great support, passion, and cooperative nature to extend Logi product features to meet our growing needs.

Very difficult to view timeline of conversations - takes way too many clicks.

We use this to help with forecasting and staying in front of customers.

I like being able to see what accounts have been reached out to by support or sales too that way there's no overlap when I reach out.

Good self-service download demo to implement without any human contact with the company.

Easy to use, and helps me to track my tasks and activities on a daily basis.

Totango is an excellent tool that enables you to track and measure this metric. Using this tool, you can make informed decisions and craft successful strategies for your application.

I how easy it is to customize some aspects. I like the ability to create segments.

The ease of use, ability to quickly and easy customize email campaigns and reports.

We have integrated a data system that allows us to see usage of our products by our customers and health of accounts across a number of factors.

Easy to use dashboards and integration with other software that we use.

Getting data into totango and synchronising data with other softwares is ridiculously difficult, painful and useless. Even with tools like zapier.

Very easy to use, gives a great general idea of overall customer health of your portfolio at a glance.

Easy reporting/able to make segments on almost everything I need to track. Love the health score because it helps me know where my attention should be for accounts in poor health.

We use it to track for our account managers, and even they are frustrated by this.

Totango is easy to run reports and send to clients. It is fully integrated with our CRM which enables me to get quick insight at a glance before calling a customer.

Good control over my book of business to catch issues.

I've already noticed that there are some funcionalities missing.

I don't like that they can only have two levels of hierarchy short of extensive workarounds. I don't like that there are many fields which can't be rolled down, for some strange reason.

Good CS platform that is easy to set up & leverage.

The health Icon is a great way for sales and customer success reps to keep track of a big book of accounts. The ability to build reports, tier accounts by health and dollar value.

US Dollar

Logi Symphony is a highly flexible browser-based embedded business intelligence (BI) and analytics platform. Software teams use Logi Symphony to embed interactive managed dashboards, self-service dashboards, and pixel-perfect reporting directly within their applications. To help facilitate the embedded need, Logi Symphony also includes a robust API to assist with integration and extensibility, white labeling, and security integration. 


LongDescription

Integration into Third Party Applications

Data Visualization

Data Blending

Real-Time Analytics

Engagement Tracking

Cohort Analysis

Funnel Analysis

AB Testing

Forecasting

Visual Workflow Management

Performance Management

Customizable Reports

Access Controls/Permissions

Activity Tracking

Data Synchronization

Session Recording

Customer Segmentation

Visual Discovery

Charting

Real-Time Monitoring

OLAP

Publishing/Sharing

Ad hoc Reporting

SSL Security

Single Sign On

Strategic Planning

Data Extraction

Relational Display

Scheduled/Automated Reports

Collaboration Tools

Data Capture and Transfer

Sales Trend Analysis

Geographic Maps

Data Import/Export

Application Development

Self Service Data Preparation

Mobile Access

Profitability Analysis

Dashboard Creation

Real-Time Data

Performance Metrics

Historical Reporting

Scorecards

Data Connectors

Trend/Problem Indicators

Benchmarking

Role-Based Permissions

Ad hoc Query

Workflow Management

Real-Time Updates

Key Performance Indicators

Visual Analytics

Customization

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Multi-User Collaboration

Multiple Data Sources

Interactive Reports

Mobile Reporting

Customizable Templates

Conversion Tracking

Dashboard

Customer Journey Mapping

Alerts/Escalation

Real-Time Reporting

Customizable Branding

Data Transformation

Reporting/Analytics

Usage Tracking/Analytics

Widgets

Monitoring

Streaming Analytics

Trend Analysis

Customizable Dashboard

Ad hoc Analysis

Machine Learning

Product Data Management

Drag & Drop

Third-Party Integrations

Self-service Analytics

Data Mapping

Data Management

Search/Filter

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

201-500

501-1000

1000+

Logi Symphony

Live Online

Webinars

Documentation

Videos

Totango is a cloud-based customer success and retention platform. It enables an enterprise to accelerate customer success, adoption, retention and expansion by managing all post-sales activities. It increases the conversion rate by collecting customer information, monitors data for meaningful customer health changes and drives proactive engagement by customer success teams.


Totango’s Spark helps users understand customers’ health scores, usage and status. It helps in the optimization of customer operations using scorecards and communication templates, and also by continuous tests of changing expectations of customers. Totango also offers Zoe, which works in three steps. It accesses the information, creates participation and takes action to benefit the customers.


Totango’s solution partners include SAP, ServiceNow, Salesforce, Slack and Perkville. Its implementation partners include Deloitte, PwC and Satrix Solutions. Its integration partners include Dropbox, Segment and GoodData.



Logi Symphony vs Totango

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