Maybe optionally have it capture some specific XHR/Rest calls. Maybe show what tags are firing via GTM.

With most of my team being experienced in other tools, training them to use this was trouble.

The ability to view customers user journeys allowed us to note common journeys amongst our database and be able to improve these areas.

The perfect software to use for your developers, designers and support teams to improve your website and app.

Whole team was amazed first time we tried it out and we purchased it immediately. It super good to see in realtime how users are using our platform and to address bugs.

We use LogRocket as a customer support tool as well as for debugging purposes.

Super easy to configure, easy to navigate and to view user recordings.

Extremely lightweight so no impact on your application performance. Helps us resolve production issues with valid data.

It's a must have software for Customer Success and Customer Support. It helps me with analytics, finding users' issues and solving them in the shortest possible time.

Probably the aesthetic is the weakest part of this product. I could be much more modern.

Ease of use, simple to install, and very valuable data.

It does everything I need and just works great.

Overall I like logrocket alot it sucha a pretty good tool to get thing going.

Does an excellent job in recording not only screen activity but network and location information.

Still looking for something to dislike about it.

Setting up was really easy and straight forward. Also, the documentation for setting it up with different frameworks was very useful.

Its been really helpful for our team overall in understanding what is going on with the way users interact with our product. I highly recommend using it for product teams.

It's been great, support is good, it's easy to use.

Great product, easy to use, helps find issues for our guests.

We’ve had a great experience with LogRocket — we use it every day. It’s easy to navigate and critical to seeing how users interact across our site.

From there, it's just a matter of what form my outreach takes. NPS is also slick, simple, intuitive, yet you can also customize and ensure a laser focus.

Super helpful information to provide to decision makers to show value.

I really like the way it seamlessly integrates with our applications.

Ability to make data driven decisions about which product features to invest in, which features to deprecate.

Setup for an Angular application was a little difficult.

Easy to use and navigate yourself - I've never had training and use it daily. Visually appealing, strong UI design.

I think the customer service is friendly and the conversations with the staff have been pleasant.

Visitor dashboards, robust functionality, user segments, and resource center are just a few of the things we love about Pendo. Additionally, their team is AWESOME and really easy to work with.

It is very easy to integrate and a non-technical person can easily administer the solution with visual tagging and the good UI.

If your application is built in odd ways (as ours is), it can be hard to get guides to deploy correctly. Pendo also has a pooled CS model, which can be frustrating.

I get great insight into customer usage of our software. It can be almost as granular as you would like.

They've helped us increase product adoption through improved communication methods, manage and analyze NPS, and track user behavior with greater specificity than we could previously.

We have apps so need better tool. And terrible biz practice trying to scam more money from customers.

Brilliant - after having a training session with our internal advocate for Pendo I found it extremely useful.

Inability in identifying abandonment. Inability to apply multiple tags across one or more features.

Setting up guides to work across multiple pages with distinct URLs is also quite painful, and could use something of an overhaul/UX redesign.

Pendo bridges a good gap for us in quickly learning how our users interact with our software - It helps us understand their needs better.

The guides are easy to set up and flexible too with lots of templates to help get you started quickly. Having worked in product management for over 25 years the discovery of Pendo was a godsend.

The ability to determine how clients are spending their time is helpful.

It is easy to use and helps executives start tracking the right metrics (instead of guessing at what is important).

Our customers love that these embedded guides prompt them through the actual processes they perform in the Bandwidth Dashboard. It’s like having an expert train you through every step.

This software is incredibly robust and easy to use.

Tagging each page was a boring task. Also it's weird how some data is extremely detailed and some other stuff is shown in a too simplicistic way.

Overall a great experience. Customer support is always there when you need them and the insight you gain from the data is invaluable.

The team has been great and it's been extremely useful with great, granular data.

NPS results cannot be adjusted, if someone mistakenly provides a detractor review there is no way to delete or adjust the number.

I love the flexibility of the product combined with the customer support and community that help inspire and create the in-app help I'm working on for my company.

Some parts of our application are not able to be set up for analytics - that is not Pendo's fault at all, but results in some missing pieces.

They are always their to help with issues, provide best practices and more.

US Dollar

LogRocket combines session replay, product analytics, and error tracking – empowering software teams to create the ideal product experience.

Using LogRocket, Software teams can fix user-reported issues faster, de-noise their error alerts, and see the "why" behind their product analytics graphs and funnels. Make sure your team is focusing on the digital experience issues with the biggest impact at all times.

And now, with the release our machine learning functionality, LogRocket Galileo, you'll automatically get alerted to the most pressing issues without having to dig.

LongDescription

Real Time Analytics

Engagement Tracking

Funnel Analysis

User Research Analysis

Website Analytics

Surveys & Feedback

Status Tracking

Email Alerts

Access Controls/Permissions

Activity Tracking

Session Recording

Customer Segmentation

Templates

Charting

Referral Tracking

Single Sign On

Usability Testing

Behavioral Analytics

Multiple Site Management

Site Search Tracking

Customizable Fields

Collaboration Tools

Data Import/Export

User Journeys

Multiple Projects

Event Logs

Customer Activity Tracking

Audit Trail

Uptime Reporting

Heatmaps

Server Monitoring

Conversion Rate Optimization

Dashboard Creation

Real Time Data

Pageview Tracking

Performance Metrics

Unmoderated Testing

Diagnostic Tools

User Interaction Tracking

Web Traffic Reporting

Role-Based Permissions

Real Time Notifications

Time on Site Tracking

Bug/Issue Capture

Ticket Management

Visual Analytics

Activity Dashboard

Alerts/Notifications

Data Visualization

Visitor Tracking

Customizable Templates

Performance Analysis

Visualization

Conversion Tracking

Issue Tracking

Keyword Tracking

Dashboard

Root Cause Analysis

Alerts/Escalation

For Websites

Behavior Tracking

Goal Setting/Tracking

Reporting/Analytics

Usage Tracking/Analytics

Monitoring

Prioritization

Campaign Analytics

Trend Analysis

Screen Activity Recording

Product Data Management

Third Party Integrations

Element Analytics

Campaign Management

Search/Filter

Bug Tracking

Application Management

Backlog Management

Task Management

LogRocket offers a 14-day free trial for new users, after which the software is available across 3 pricing tiers. Pricing and functionality are outlined below - scales with the number of sessions, seats, and data retention. 

Free Forever: Free (includes 1k sessions)
Team: Starting at $99/month (starts at 10k sessions)
Professional: Starting at $500/month (starts at 25k sessions)

Email/Help Desk

FAQs/Forum

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

LogRocket

Live Online

Webinars

Documentation

Videos

Pendo is a product management solution that helps businesses in educational technology, healthcare and financial services streamline operations related to customer retention, user onboarding, product planning and more. It enables data analysts to track specific features and overall product usage across web and mobile applications.


Pendo allows team members to create and distribute surveys and polls to generate quantitative as well as qualitative insights into customer sentiments. The product roadmap module enables staff members to visualize product strategy and create plans based on multiple criteria, including features, timeline and segment. Additionally, it lets employees capture, prioritize and manage customer feature requests, facilitating product optimization and revenue generation processes.


Pendo offers integration with several third-party solutions, such as Algolia, Figma, HubSpot, Jira, Microsoft Teams, Slack, Salesforce and Tableau. Pricing is available on request and support is extended via live chat, documentation, FAQs phone and email.



Cohort Analysis

Leave Tracking

Employee Onboarding

Idea Management

Customizable Reports

Real-Time Monitoring

User Onboarding

Sentiment Analysis

Product Roadmapping

Event Tracking

Communication Management

NPS of Customers

Audience Targeting

Churn Management

Pulse Surveys

Self Service Portal

Customer Experience Management

Self Service Tools

Planning Tools

Orientation Workflow Management

Survey/Poll Management

Training Management

Contextual Guidance

In-App Events Tracking

Workflow Management

Event Triggered Actions

Reporting & Statistics

Predictive Analytics

Customizable Questions

Knowledge Base Management

Retention Tracking

Chat/Messaging

For Sales Teams/Organizations

For Mobile

Revenue Tracking

Multi-Language

In-App Training

Feedback Management

Third-Party Integrations

Electronic Forms

Gantt/Timeline View

Requirements Management

Customer History

AB Testing

Deadline Management

Launch Management

Milestone Tracking

Employee Management

Multi-Channel Marketing

HR Management

User Management

Personalization

Asynchronous Learning

Release Planning

Text Analysis

Free with up to 1,000 monthly active users. Each Pendo Free subscription includes: one web, one Android, and one iOS application key, no-code analytics and in-app guides, and full access to the Pendo community and resource center.


For greater than 1,000 monthly users contact Pendo for a custom pricing plan.

LogRocket vs Pendo

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