--- title: "Backlog Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Backlog. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Backlog is a good fit for you!" source_url: "https://www.softwareadvice.com/project-management/backlog-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Project Management Software](https://www.softwareadvice.com/project-management/) / [Backlog](https://www.softwareadvice.com/issue-tracking/backlog-profile/) / Backlog Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/issue-tracking/backlog-profile/) Reviews [Alternatives](https://www.softwareadvice.com/issue-tracking/backlog-profile/alternatives/) # Backlog User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 169 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.3/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 100 reviews (59%) - 4 stars: 66 reviews (39%) - 3 stars: 1 reviews (1%) - 2 stars: 1 reviews (1%) - 1 star: 1 reviews (1%) ### Most mentioned pros - It combines task tracking, bug reporting, and documentation with built-in Git/SVN repositories, so teams can manage both project work and code in one place. - The low learning curve, strong collaboration features, and integrated issue tracking make it effective for day-to-day work, especially for small to mid-sized teams. While it lacks some advanced customization and reporting features, it delivers consistent performance and good value for money. - Creating tasks, assigning them to team members, setting deadlines, and tracking progress is smooth and well organized. ### Most mentioned cons - I absolutely detest the fact that you cannot remove a Channel if you created it within a Space or Folder (which is kind of ridiculous). And I also think it is silly that I cannot enable my Camera for Clips. - Also, the mobile app is functional but lacks some of the advanced features available on the desktop version. - Search can be slow or clunky – Especially in large projects with many issues. ## Backlog customer reviews Showing reviews 1-25 of 169 (page 1). ### Backlog has your back! - Overall rating: 4/5 - Reviewer: Akhilesh M. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The product is clutter-free and any features that are added have simple use cases and helps in easier implementation. A good user interface to avoid daily hassles involved in bug/defect reporting daily as a tester. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Bug identification and creation have never been simpler. Its unique way to describe and categorize the issue at hand is well sorted and makes for a clean and understandable user experience. #### Cons There might be issues that are created and assigned by parts and during bug/defect identification and creation, assigning these bugs should have an option to assign multiple members instead of single-member. #### Reasons for choosing Backlog Bang for the buck! #### Reasons for switching to Backlog It was very difficult to track and monitor, the interface was confusing. --- ### Seriously, Backlog is the best in this regard - Overall rating: 4/5 - Reviewer: Saul L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I am relieved I no longer have to switch back and forth between WhatsApp and Google Drive. It makes sure that both the frontend and backend developers do not bug me about SOPs, since everything is simply available in one location. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We've used Backlog with moderate success up until we had many times more users, well this has done that same as of today but now I don't have to explain to each teacher what it is they're doing. That's cool, I didn't even have to send a techie in to install the whole system. #### Cons Although the mobile app is very difficult to use and has serious lag problems. I absolutely detest the fact that you cannot remove a Channel if you created it within a Space or Folder (which is kind of ridiculous). And I also think it is silly that I cannot enable my Camera for Clips. #### Reasons for choosing Backlog Jira is more expensive than Backlog that is why I chose Backlog. #### Reasons for switching to Backlog Jira is more expensive than Backlog so I made the switch. #### Vendor response Dear Saul, Thank you for your review, we love to hear our customers feedback! It's great to hear that you find Backlog to be the best in this regard, and that it helps you with centralizing your work and tasks. Thank you for your feedback on the Backlog mobile app and its features as well, we have forwarded it to our team to review. Replied January 2026 --- ### Backlog need to be changed and improved - Overall rating: 2/5 - Reviewer: Đặng H. - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Sorry but the truth is inconvenience for me. I hope Backlog can do more for me and my project. I can't have the statistics I want at Home, I can't see overall my project ... I Hope Backlog can be developed and help us more in the future. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros The color of issue can be changed, I can customize the characteristics of issue for each project. #### Cons when I filter all issue of project , it shows parents issue and sub-issue. If I click on the arrow, which is head of parent issue, Backlog shows all of sub-issue of that parent issue, which are showed before. So many issues are showed twice. It can make me confused. I think Backlog shoud list parent issue and issue has no parent issue. About issue has parent issue, you can hide and when user click on the arrow, it can be showed. Thank you --- ### Simple, Reliable, and Team-Friendly Project Management Tool - Overall rating: 5/5 - Reviewer: Chaitanya P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Backlog has been positive. It is easy to use, reliable, and well-suited for teams that want straightforward project and task management without unnecessary complexity. The low learning curve, strong collaboration features, and integrated issue tracking make it effective for day-to-day work, especially for small to mid-sized teams. While it lacks some advanced customization and reporting features, it delivers consistent performance and good value for money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Backlog offers great value for money with a balanced set of features at a reasonable cost. Its customer support is responsive and backed by clear documentation, making issue resolution easy. The platform has a very low learning curve due to its clean and intuitive interface, allowing teams to get started quickly. Project and team collaboration are seamless with centralized task tracking, real-time updates, comments, and notifications that keep everyone aligned. Task management is efficient with clear priorities, statuses, milestones, and deadlines. While employee management is basic, the user roles and access controls are sufficient for managing teams effectively within projects. #### Cons What I liked least about Backlog is the limited customization and reporting options. Advanced analytics, dashboards, and workflow customization are fairly basic compared to some competitors. Employee management features are minimal, and the UI, while clean, can feel slightly dated for power users who need deeper insights and automation. #### Reasons for choosing Backlog We chose Backlog because it best aligned with our team’s needs for integrated development-focused project management and strong issue tracking. Backlog excels at combining task tracking, project planning, and bug/issue management in one place — making it particularly suitable for software and technical projects where version control and backlog prioritization matter most. Backlog’s ease of setup and intuitive interface helped our team get started quickly, and the value it provided at lower pricing tiers suited our budget better than some alternatives. Compared to Wetasker, Backlog offers more comprehensive project management features. Wetasker focuses mainly on basic task and milestone tracking and simple collaboration, whereas Backlog brings structured issue tracking, customizable workflows, and timeline visualizations — giving us deeper control over complex tasks and deliverables. Compared to Monday.com, we found Backlog to be simpler to adopt and more focused on core development workflows. Monday.com is strong in customization and visual dashboards, but its broader feature set and pricing can be overwhelming or less cost-effective for smaller teams focused on Agile backlog and issue management. Backlog’s streamlined focus on tasks, issues, and collaboration made it a better fit for our specific process. #### Reasons for switching to Backlog We made the switch to Backlog for its simplicity and ease of use. Compared to our previous tool, Backlog offered a cleaner interface, faster onboarding for the team, and built-in issue tracking with Git integration, which improved collaboration and reduced tool complexity. It provided better value for money while still meeting our core project management needs. #### Vendor response Hi Chaitanya, Thank you for the detailed and thoughtful review. We’re really glad to hear that Backlog has delivered strong value for your team, especially in ease of use, customer support, collaboration, and development-focused project management. It’s great to know the integrated issue tracking, Git support, and low learning curve helped your team get up and running quickly and stay aligned. We also appreciate your honest feedback around customization, reporting, and advanced analytics. We understand how power users and growing teams may want deeper insights and more flexibility, and your input helps highlight where improvements matter most. Thanks again for choosing Backlog and for clearly sharing why it fit your workflow better than alternatives. We’re grateful for your trust and for taking the time to share such a comprehensive perspective. Replied December 2025 --- ### No-frills task management - Overall rating: 5/5 - Reviewer: steven t. - Verified reviewer: Yes - Industry: Design - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is no-frills task management. Easy to use and learn for everyone. It does the basics, but gets them right. It is not super customizable, but at the same time that makes it easy to manage. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It is simple and to the point. No fancy things, just task management. The plans are affordable, and it's easy to get started for anyone. #### Cons A little more customizability to add, remove or rename certain categories would be great. Can be long to input information with multiple clicks required. #### Reasons for choosing Backlog Cheaper, easier to learn and setup. And does just enough, even though some functionality could be added. #### Reasons for switching to Backlog Too expensive and too difficult to setup, maintain and use. #### Vendor response Dear Steven, Thank you for your review! It's great to hear that you find Backlog to be an affordable, simple, and easy to learn and use task management tool. Thank you for your feedback on customization, and user user experience as well, our team will review it. Please also see the link to the Custom fields feature for your reference below. https://support.nulab.com/hc/en-us/articles/8616310170009-Backlog-101-Project-settings#custom-fields Replied January 2026 --- ### I loved using backlog - Overall rating: 5/5 - Reviewer: Anshika K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I really enjoyed being able to organize tasks for my team in a place where they could all view it clearly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I liked the ability to organize my backlog for my team well and found good value for my money. I found there to be a small learning curve. #### Cons I dont know how well customer service is because i didnt use it for anything throughout my project so its not really a bad thing yet. #### Reasons for switching to Backlog My jira free trial ran out and i wanted to try multiple products in the market. #### Vendor response Dear Anshika, Thank you for your review! It's great to hear that you loved using Backlog, and that it helped you and your team to organize and manage your tasks. Thank you for taking the time to share your experience with our product as well. Replied January 2026 --- ### My three months overall experience with Backlog - Overall rating: 4/5 - Reviewer: Joseph L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been use Backlog over 3 months, so let me share my experience with Backlog. I can create many issues and I can add assignee on it so I don't need to talk with each assignee and I don't need to ask the status of each issues(I can check all issues on Backlog at the same time). So it's very good for me. Some of my assignee ask to me, that is how to edit comment when they add wrong information? I have no idea about it, if there is any solution, please let me know. Thanks. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The most I like about Backlog is - I can check each issuse's status, assignee, plan time and actual time in real time. So I don't need to ask & contact to assignee vai DM. It's very useful and reduce waste time for me. #### Cons Hornestly, I have no idea about its. I have been use Backlog over 3 months and I don't even know what is the weakness or disadvantages. I want to use for a long time and if I found something, I will let you know, Backlog Team. #### Reasons for switching to Backlog I think that Backlog is very useful more than other so I want to try Backlog. Now everything is Ok. I know I decision is right. #### Vendor response Dear Joseph, Thank you for your detailed review! We are delighted to hear that you find Backlog to be very useful, and that you like the real-time task tracking functionalities. Issue comments are editable, please share the link below with your teammates. [Edit existing comments] https://support.nulab.com/hc/en-us/articles/8709986448153-How-to-use-comments-in-Backlog Thank you for taking the time to share your experience with our product as well. Replied October 2024 --- ### In the right direction - Overall rating: 4/5 - Reviewer: Krishna S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I feel it's comparable with like of JIRA and Notion in its prowess. However because Notion tightly integrates with taskboard and notes, etc. I would like if Backlog could add another screen like that? But yeah, as it stands I feel satisfied using Backlog as all of my needs are met. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros There are a tons of features. So many that I have not even got to use all of them! #### Cons I wanted a rich translation support along with a more customizable first launch page dash (Will help for me and other people working in MNCs where not everyone's familiar in english so they type in their own languages) #### Reasons for switching to Backlog The company and other employees was more familiar with Backlog and it's features #### Vendor response Dear Krishna, Thank you for your detailed review! We are happy to hear that you like the features that Backlog offers. Thank you for your valuable feedback on rich translation support, and customization as well, our team will review and consider it. Replied October 2024 --- ### A Simple Tool That Helps Keep Projects Organized - Overall rating: 4/5 - Reviewer: Sweety K. - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Backlog has been positive. It is a reliable and straightforward project management tool that helps teams stay organized and collaborate efficiently. It is especially useful for teams that want a simple, no-overcomplicated system for managing tasks, issues, and files. With a few improvements in advanced features and reporting, it could be even better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Backlog is very easy to use and well-suited for project and task management, especially for small to mid-sized teams. The interface is clean and intuitive, making it simple to track tasks, manage deadlines, and collaborate with team members. I particularly liked how issues, milestones, and files can be organized in one place, which helps keep projects structured. The learning curve is low, so new users can start working quickly without much training. It also offers good value for money compared to many other project management tools. #### Cons While Backlog works well for basic and intermediate project management, it can feel limited for very large or complex projects. Some advanced features and integrations available in other tools are missing. The UI, although simple, could be more modern, and reporting options could be improved with more customization. #### Vendor response Dear Sweety, Thank you for your review, we love to hear our customers feedback! It's great to hear that you had a positive experience with Backlog, and that you find it to be a reliable and straightforward project management tool. Thank you for your feedback on more advanced features and integrations, Backlog UI, reporting options and customization as well, our team will review it. Please also see the link to the Custom fields feature for your reference below. https://support.nulab.com/hc/en-us/articles/8616310170009-Backlog-101-Project-settings#custom-fields Replied January 2026 --- ### Backlog review after use - Overall rating: 5/5 - Reviewer: Phong L. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Backlog by Nulab is a project management and development collaboration tool that feels straightforward and practical. It combines task tracking, bug reporting, and documentation with built-in Git/SVN repositories, so teams can manage both project work and code in one place. Most people find it easy to pick up and reliable for day-to-day work, especially for software teams that want clear visibility into tasks and issues without a lot of complexity. Its strengths are simplicity, integrated collaboration features, and good support for Agile workflows. At the same time, it isn’t the flashiest tool on the market — some users feel the interface looks a bit dated, and advanced reporting or customization isn’t as flexible as in some competing tools. In human terms: it’s solid and dependable for getting work done, but it won’t wow you with bells and whistles. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simple, easy-to-use interface with solid issue tracking and good Git/Wiki integration. Hope everyone #### Cons Limited reporting andd customization, and the UX/UI feels somewhat outdated compared to newer tools. #### Reasons for switching to Backlog Feature, UX/UI functions and support Team #### Vendor response Dear Phong, Thank you for your review, we love to hear our customers feedback! We are delighted to hear that you find Backlog's interface to be simple and easy-to-use, and that its features such as Git, Subversion and Wiki help your teams to centralize their work. Thank you for your feedback on reporting, customization, and the UX/UI as well, our team will review it. Please note, Project's Custom fields allow for more issue customization, please see the link below for reference. https://support.nulab.com/hc/en-us/articles/8616310170009-Backlog-101-Project-settings#custom-fields Replied January 2026 --- ### Backlog Experience - Overall rating: 4/5 - Reviewer: BHARATHKRISHNAN C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros status changes mail and filtering option was user friendly #### Cons Attachemnet upload actually i can able upload only one attachement for one issue #### Vendor response Dear Bharathkrishnan, Thank you for your review! We are happy to hear that you like the notifications, and filtering features, and find them user friendly. Thank you for your feedback on attachment's upload as well, our team will review it. Please note, we offer a higher number of attachments in our paid plans, please see the plans comparison under the link below. https://nulab.com/pricing/backlog/ Replied October 2024 --- ### Huge fan of backlog - Overall rating: 5/5 - Reviewer: Sushrut O. - Verified reviewer: Yes - Industry: Writing and Editing - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Amazing experience, makes it easier to manage projects from anywhere around the world #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ease of using and managing your project with the team and giving reviews for the same #### Cons Lags sometimes even when the Internet is working all fine. Majorly in peak hours. #### Vendor response Dear Sushrut, Thank you for your review! We are delighted to hear that you find Backlog easy to use, and that it helps you with managing projects with your team. Thank you for your feedback on performance as well, our team will review it. Replied October 2024 --- ### Backlog review by a new user - Overall rating: 5/5 - Reviewer: Jeff H. - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Easy to use, straight forward, reasonable cost #### Cons So far so good, nothing that i don't like for the intended purpose #### Vendor response Dear Jeff, Thank you for your review! We are happy to hear that you find Backlog easy to use, straight forward, and with reasonable pricing. Thank you for taking the time to share your experience with our product as well. Replied October 2024 --- ### Robust & Reliable, if not totally customizable - Overall rating: 4/5 - Reviewer: Scott P. - Verified reviewer: Yes - Industry: Media Production - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I mostly like Backlog and it has vitally always been reliable and available and easy to use. I wish it were much more customizable so it could be more readily adapted for the various types of work within the companies I use it with, but it's possible that this is an unreasonable expectation on my part and this simply isn't the tool for the that particular situation. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Easy to pick up and use at a glance. Features are readily available in all UIs and their functions act predictably. I don't think I've ever felt the need to consult documentation, it just works as you expect. #### Cons Probably part of what makes Backlog so robust is that is very specifically designed for a certain type of workflow and is not always as flexible as I'd like. For example, in Kanban mode (at least from what I can tell) there is no way to add or customize columns for different types of work (advertising copy, for example, has a much different lifecycle than software issue tracking). Likewise, for issue priorities there is only low/med/high and no room to customize for different environments or possibilities. --- ### Efficient Project Management with Room for Improvement - Overall rating: 4/5 - Reviewer: emmanuel o. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros What I liked most about Backlog was its user-friendly interface and robust project management features. It made tracking tasks and collaborating with the team much more efficient. Additionally, the ability to set priorities, due dates, and assign tasks to specific team members was a great way to stay organized and ensure everyone was on the same page. The real-time updates and notifications also helped keep us informed of any changes or progress made on tasks. Overall, Backlog proved to be a valuable tool in streamlining our project workflows and enhancing team communication. #### Cons What I liked least about Backlog was its limited integration options with other tools we were using. We had to manually duplicate some data and tasks across platforms, which led to inefficiencies and potential for errors --- ### Efficient and User-Friendly Ticket Management with Backlog - Overall rating: 5/5 - Reviewer: Gervia L. - Verified reviewer: Yes - Industry: Public Safety - Company size: 5001-10000 employees - Product usage: Used monthly for less than 6 months - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Backlog has been great. It's simple, efficient, and makes submitting and tracking IT issues easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Backlog is how it simplifies the process of submitting IT tickets. It makes reporting issues easy and efficient, ensuring that all requests are tracked and addressed in an organized manner. It also allows us to follow the status of our submissions, which helps improve communication and transparency within our team #### Cons I don't have any cons at this time. Backlog has been working well for my needs, especially in managing IT-related tickets and issues efficiently. #### Vendor response Dear Gervia, Thank you for your detailed review! We are delighted to hear that you find Backlog efficient and user-friendly, and that it helps you with IT tickets submission and tracking. Thank you for taking the time to share your experience with our product as well. Replied October 2024 --- ### Experienced - Overall rating: 5/5 - Reviewer: Harsh A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It was good and it helps me to do my project very easily and smoothly #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The management how it works and helps to maintain my work #### Cons The management can be more precise and more importantly time manageable #### Vendor response Dear Harsh, Here at Nulab, we are always happy to hear our customers feedback, so thank you for your review! We love that Backlog is helping you do your projects easily and smoothly. Our product team is constantly working on improving Backlog, so we will consider your suggestions about the management. Replied October 2024 --- ### Backlog info ®✓ - Overall rating: 4/5 - Reviewer: stella k. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Helps prioritize tasks, keeps your to-do list up-to-date, helps you focus on deadlines and it's very flexible. #### Cons It restricts storage for files with large sizes and it's always too long for larger projects making tasks become lost. --- ### Good Product Project Management - Overall rating: 5/5 - Reviewer: Kartik R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The low tech look and interface gives you comfort and does not overwhelm you. #### Cons UI is not as responsive as it should be. All pages load fully which takes time. --- ### Excellent ,easy to adopt,easy to use - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are using the Backlog tool on 2 projects with a total of c. 30 people involved. For one of those, it is used solely as an issue tracker. For the other one, it is used as the main tool for managing the project( keeping the track of backlog items, version, milestones, question, improvements....) Wiki is widely used for changelogs and manuals. Project documentation is stored in the Files section. The whole team ( especially the upper management) is really satisfied with the tool and we will keep on using it for upcoming projects. It also has gained some traction in the entire company so other teams are using it with the same results and satisfaction. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - easy to use - Wiki functionality - ability to add a custom category and issue types - dashboard and recent activity - search functionality works excellent - support team #### Cons - lacks the ability to add custom status for issues (starter plan) - mail notifications are sent to the assignees only, but not the one notified in the notify field --- ### Best Expericance with Backlog - Overall rating: 5/5 - Reviewer: Jignesh P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall Excellent experience using backlog and happy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used most feature and all are very useful and easy to use and manage.UI is very user friendly. #### Cons There are no any cons in backlog. all feature are working good. --- ### easy way to access Backlog - Overall rating: 5/5 - Reviewer: Vyshali R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros tracking is very easy and it very useful for track all the activities of the other team teamembers --- ### A genuine review on backlog - Overall rating: 5/5 - Reviewer: Nchimunya L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Prioritization, Task Scheduling, IT project management, The platform simple is to use and was easily integrated to our system #### Cons Honestly I found the system to be user friendly and we haven’t found disadvantages yet but if we find any problems will let you know --- ### Backlog is superbbb - Overall rating: 5/5 - Reviewer: Nishar K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like most backlog. it's very easy to use. #### Cons Easy-to-use backlog.UI is very user-friendly. --- ### Free but functional - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I'm very happy working with Backlog tool. Email notifications are insanely useful for tracking changes. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros It works well for small projects; it covers (probably) all features you may want to use and it is free for a team like my own. #### Cons No Cons, honestly. For this price it is impossible to find any ;) ## More reviews [Next reviews](https://www.softwareadvice.com/issue-tracking/backlog-profile/reviews/?page=2) --- Backlog Reviews, Pros and Cons - 2026 Software Advice