--- title: "Backlog Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Backlog. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Backlog is a good fit for you!" source_url: "https://www.softwareadvice.com/project-management/backlog-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Project Management Software](https://www.softwareadvice.com/project-management/) / [Backlog](https://www.softwareadvice.com/issue-tracking/backlog-profile/) / Backlog Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/issue-tracking/backlog-profile/) Reviews [Alternatives](https://www.softwareadvice.com/issue-tracking/backlog-profile/alternatives/) # Backlog User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 169 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.3/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 100 reviews (59%) - 4 stars: 66 reviews (39%) - 3 stars: 1 reviews (1%) - 2 stars: 1 reviews (1%) - 1 star: 1 reviews (1%) ### Most mentioned pros - It combines task tracking, bug reporting, and documentation with built-in Git/SVN repositories, so teams can manage both project work and code in one place. - The low learning curve, strong collaboration features, and integrated issue tracking make it effective for day-to-day work, especially for small to mid-sized teams. While it lacks some advanced customization and reporting features, it delivers consistent performance and good value for money. - Creating tasks, assigning them to team members, setting deadlines, and tracking progress is smooth and well organized. ### Most mentioned cons - I absolutely detest the fact that you cannot remove a Channel if you created it within a Space or Folder (which is kind of ridiculous). And I also think it is silly that I cannot enable my Camera for Clips. - Also, the mobile app is functional but lacks some of the advanced features available on the desktop version. - Search can be slow or clunky – Especially in large projects with many issues. ## Backlog customer reviews Showing reviews 1-25 of 169 (page 1). ### Backlog has your back! - Overall rating: 4/5 - Reviewer: Akhilesh M. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The product is clutter-free and any features that are added have simple use cases and helps in easier implementation. A good user interface to avoid daily hassles involved in bug/defect reporting daily as a tester. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Bug identification and creation have never been simpler. Its unique way to describe and categorize the issue at hand is well sorted and makes for a clean and understandable user experience. #### Cons There might be issues that are created and assigned by parts and during bug/defect identification and creation, assigning these bugs should have an option to assign multiple members instead of single-member. #### Reasons for choosing Backlog Bang for the buck! #### Reasons for switching to Backlog It was very difficult to track and monitor, the interface was confusing. --- ### Seriously, Backlog is the best in this regard - Overall rating: 4/5 - Reviewer: Saul L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I am relieved I no longer have to switch back and forth between WhatsApp and Google Drive. It makes sure that both the frontend and backend developers do not bug me about SOPs, since everything is simply available in one location. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We've used Backlog with moderate success up until we had many times more users, well this has done that same as of today but now I don't have to explain to each teacher what it is they're doing. That's cool, I didn't even have to send a techie in to install the whole system. #### Cons Although the mobile app is very difficult to use and has serious lag problems. I absolutely detest the fact that you cannot remove a Channel if you created it within a Space or Folder (which is kind of ridiculous). And I also think it is silly that I cannot enable my Camera for Clips. #### Reasons for choosing Backlog Jira is more expensive than Backlog that is why I chose Backlog. #### Reasons for switching to Backlog Jira is more expensive than Backlog so I made the switch. #### Vendor response Dear Saul, Thank you for your review, we love to hear our customers feedback! It's great to hear that you find Backlog to be the best in this regard, and that it helps you with centralizing your work and tasks. Thank you for your feedback on the Backlog mobile app and its features as well, we have forwarded it to our team to review. Replied January 2026 --- ### Backlog need to be changed and improved - Overall rating: 2/5 - Reviewer: Đặng H. - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Sorry but the truth is inconvenience for me. I hope Backlog can do more for me and my project. I can't have the statistics I want at Home, I can't see overall my project ... I Hope Backlog can be developed and help us more in the future. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros The color of issue can be changed, I can customize the characteristics of issue for each project. #### Cons when I filter all issue of project , it shows parents issue and sub-issue. If I click on the arrow, which is head of parent issue, Backlog shows all of sub-issue of that parent issue, which are showed before. So many issues are showed twice. It can make me confused. I think Backlog shoud list parent issue and issue has no parent issue. About issue has parent issue, you can hide and when user click on the arrow, it can be showed. Thank you --- ### Simple, Reliable, and Team-Friendly Project Management Tool - Overall rating: 5/5 - Reviewer: Chaitanya P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Backlog has been positive. It is easy to use, reliable, and well-suited for teams that want straightforward project and task management without unnecessary complexity. The low learning curve, strong collaboration features, and integrated issue tracking make it effective for day-to-day work, especially for small to mid-sized teams. While it lacks some advanced customization and reporting features, it delivers consistent performance and good value for money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Backlog offers great value for money with a balanced set of features at a reasonable cost. Its customer support is responsive and backed by clear documentation, making issue resolution easy. The platform has a very low learning curve due to its clean and intuitive interface, allowing teams to get started quickly. Project and team collaboration are seamless with centralized task tracking, real-time updates, comments, and notifications that keep everyone aligned. Task management is efficient with clear priorities, statuses, milestones, and deadlines. While employee management is basic, the user roles and access controls are sufficient for managing teams effectively within projects. #### Cons What I liked least about Backlog is the limited customization and reporting options. Advanced analytics, dashboards, and workflow customization are fairly basic compared to some competitors. Employee management features are minimal, and the UI, while clean, can feel slightly dated for power users who need deeper insights and automation. #### Reasons for choosing Backlog We chose Backlog because it best aligned with our team’s needs for integrated development-focused project management and strong issue tracking. Backlog excels at combining task tracking, project planning, and bug/issue management in one place — making it particularly suitable for software and technical projects where version control and backlog prioritization matter most. Backlog’s ease of setup and intuitive interface helped our team get started quickly, and the value it provided at lower pricing tiers suited our budget better than some alternatives. Compared to Wetasker, Backlog offers more comprehensive project management features. Wetasker focuses mainly on basic task and milestone tracking and simple collaboration, whereas Backlog brings structured issue tracking, customizable workflows, and timeline visualizations — giving us deeper control over complex tasks and deliverables. Compared to Monday.com, we found Backlog to be simpler to adopt and more focused on core development workflows. Monday.com is strong in customization and visual dashboards, but its broader feature set and pricing can be overwhelming or less cost-effective for smaller teams focused on Agile backlog and issue management. Backlog’s streamlined focus on tasks, issues, and collaboration made it a better fit for our specific process. #### Reasons for switching to Backlog We made the switch to Backlog for its simplicity and ease of use. Compared to our previous tool, Backlog offered a cleaner interface, faster onboarding for the team, and built-in issue tracking with Git integration, which improved collaboration and reduced tool complexity. It provided better value for money while still meeting our core project management needs. #### Vendor response Hi Chaitanya, Thank you for the detailed and thoughtful review. We’re really glad to hear that Backlog has delivered strong value for your team, especially in ease of use, customer support, collaboration, and development-focused project management. It’s great to know the integrated issue tracking, Git support, and low learning curve helped your team get up and running quickly and stay aligned. We also appreciate your honest feedback around customization, reporting, and advanced analytics. We understand how power users and growing teams may want deeper insights and more flexibility, and your input helps highlight where improvements matter most. Thanks again for choosing Backlog and for clearly sharing why it fit your workflow better than alternatives. We’re grateful for your trust and for taking the time to share such a comprehensive perspective. Replied December 2025 --- ### No-frills task management - Overall rating: 5/5 - Reviewer: steven t. - Verified reviewer: Yes - Industry: Design - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is no-frills task management. Easy to use and learn for everyone. It does the basics, but gets them right. It is not super customizable, but at the same time that makes it easy to manage. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It is simple and to the point. No fancy things, just task management. The plans are affordable, and it's easy to get started for anyone. #### Cons A little more customizability to add, remove or rename certain categories would be great. Can be long to input information with multiple clicks required. #### Reasons for choosing Backlog Cheaper, easier to learn and setup. And does just enough, even though some functionality could be added. #### Reasons for switching to Backlog Too expensive and too difficult to setup, maintain and use. #### Vendor response Dear Steven, Thank you for your review! It's great to hear that you find Backlog to be an affordable, simple, and easy to learn and use task management tool. Thank you for your feedback on customization, and user user experience as well, our team will review it. Please also see the link to the Custom fields feature for your reference below. https://support.nulab.com/hc/en-us/articles/8616310170009-Backlog-101-Project-settings#custom-fields Replied January 2026 --- ### A Simple Tool That Helps Keep Projects Organized - Overall rating: 4/5 - Reviewer: Sweety K. - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Backlog has been positive. It is a reliable and straightforward project management tool that helps teams stay organized and collaborate efficiently. It is especially useful for teams that want a simple, no-overcomplicated system for managing tasks, issues, and files. With a few improvements in advanced features and reporting, it could be even better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Backlog is very easy to use and well-suited for project and task management, especially for small to mid-sized teams. The interface is clean and intuitive, making it simple to track tasks, manage deadlines, and collaborate with team members. I particularly liked how issues, milestones, and files can be organized in one place, which helps keep projects structured. The learning curve is low, so new users can start working quickly without much training. It also offers good value for money compared to many other project management tools. #### Cons While Backlog works well for basic and intermediate project management, it can feel limited for very large or complex projects. Some advanced features and integrations available in other tools are missing. The UI, although simple, could be more modern, and reporting options could be improved with more customization. #### Vendor response Dear Sweety, Thank you for your review, we love to hear our customers feedback! It's great to hear that you had a positive experience with Backlog, and that you find it to be a reliable and straightforward project management tool. Thank you for your feedback on more advanced features and integrations, Backlog UI, reporting options and customization as well, our team will review it. Please also see the link to the Custom fields feature for your reference below. https://support.nulab.com/hc/en-us/articles/8616310170009-Backlog-101-Project-settings#custom-fields Replied January 2026 --- ### Backlog review after use - Overall rating: 5/5 - Reviewer: Phong L. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Backlog by Nulab is a project management and development collaboration tool that feels straightforward and practical. It combines task tracking, bug reporting, and documentation with built-in Git/SVN repositories, so teams can manage both project work and code in one place. Most people find it easy to pick up and reliable for day-to-day work, especially for software teams that want clear visibility into tasks and issues without a lot of complexity. Its strengths are simplicity, integrated collaboration features, and good support for Agile workflows. At the same time, it isn’t the flashiest tool on the market — some users feel the interface looks a bit dated, and advanced reporting or customization isn’t as flexible as in some competing tools. In human terms: it’s solid and dependable for getting work done, but it won’t wow you with bells and whistles. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simple, easy-to-use interface with solid issue tracking and good Git/Wiki integration. Hope everyone #### Cons Limited reporting andd customization, and the UX/UI feels somewhat outdated compared to newer tools. #### Reasons for switching to Backlog Feature, UX/UI functions and support Team #### Vendor response Dear Phong, Thank you for your review, we love to hear our customers feedback! We are delighted to hear that you find Backlog's interface to be simple and easy-to-use, and that its features such as Git, Subversion and Wiki help your teams to centralize their work. Thank you for your feedback on reporting, customization, and the UX/UI as well, our team will review it. Please note, Project's Custom fields allow for more issue customization, please see the link below for reference. https://support.nulab.com/hc/en-us/articles/8616310170009-Backlog-101-Project-settings#custom-fields Replied January 2026 --- ### Simple and Effective Tool for Team Project Management - Overall rating: 4/5 - Reviewer: SONU S. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Backlog has been very positive. It is a reliable and efficient tool for managing projects, tasks, and team collaboration. It helps keep work organized, deadlines clear, and communication transparent. For teams looking for a simple yet powerful project management solution, Backlog is a great choice. It offers good value for money and works well for both technical and non-technical teams. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Backlog is very easy to use and practical for daily task and project management. I really like how clean and simple the interface is, even for beginners. Creating tasks, assigning them to team members, setting deadlines, and tracking progress is smooth and well organized. The collaboration features like comments, file sharing, and version control help keep everything in one place. It saves time and improves team coordination, especially for small and mid-sized teams. #### Cons Some advanced features feel limited in the basic plans, and reporting options could be more detailed. Occasionally, the learning curve for new users can be a bit slow if they are not familiar with project management tools. Also, mobile app performance can be improved for better speed and smoother navigation. #### Vendor response Dear Sonu, Thank you for taking the time to share your feedback! We are happy to hear that you had a very positive experience with Backlog, and that you find it be a reliable and efficient tool for project management. Thank you for your feedback on the reporting options, onboarding, and mobile app performance as well, our team will review it. Replied January 2026 --- ### Simple and Reliable Project Management Tool - Overall rating: 4/5 - Reviewer: Ann J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Backlog has been positive. It’s a reliable tool for managing projects and keeping teams aligned. It works especially well for small to medium-sized teams that want a simple, no-frills way to organize tasks and track progress without feeling overwhelmed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Backlog is very easy to use and doesn’t have a steep learning curve. The interface is clean and organized, which makes it simple to track tasks, bugs, and project progress. I also like how issues, comments, and file sharing are all in one place, making team collaboration straightforward. #### Cons Occasionally, I experience login issues on the mobile app, where I’m unable to sign in. This doesn’t happen often, but it can be inconvenient when accessing projects on the go. #### Vendor response Hi there, Thanks for the feedback! We’re glad Backlog’s simplicity and all in one setup are working well for your team. Sorry to hear about the occasional mobile login issues that’s helpful to know, and we appreciate you pointing it out. We'll pass this onto our team so they can look into this further. Please let us know if you have any questions or concerns and we'll be here to help! Replied December 2025 --- ### A Reliable Tool for Streamlined Project Management - Overall rating: 5/5 - Reviewer: Sola O. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Backlog is a solid and dependable solution for managing projects and teamwork, but there is room for improvement in performance, flexibility, and advanced functionality. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked least about Backlog was its limited customization and reporting features. The interface is clean but can feel rigid, and advanced analytics or workflow customization are not as flexible as some competing project management tools. Additionally, integrations and automation options are somewhat limited, which can slow down more complex team processes. #### Cons Outdated interface – The UI feels less modern compared to tools like Jira, ClickUp, or Asana. Limited customization – Workflows, fields, and views aren’t as flexible for complex projects. Basic reporting – Lacks advanced analytics and detailed performance reports. Search can be slow or clunky – Especially in large projects with many issues. Limited automation – Few built-in automations compared to competitors. Scaling challenges – Works well for small to mid-size teams, but can feel restrictive for larger teams. Mobile app limitations – Not as powerful or smooth as the desktop version. Integrations are fewer – Compared to Jira or ClickUp, integration options are limited. #### Vendor response Hi there, Thank you for your feedback. We understand the frustrations around customization, reporting, and automation especially as projects grow more complex. Feedback like this really helps us see where improvements matter most, and we appreciate you taking the time to share. Replied December 2025 --- ### Customizable project management collaboration tools - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, Backlog is a multi-function and flexible tool that helps teams collaborate and manage projects effectively. In short, Back log was good because it could be customized to adjust the workflow according to the needs of the team and respond flexibly to various projects. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The best thing about using the backlog was "User-friendly interface" which provides an intuitive design that is easily accessible to users without a technical background. #### Cons In my opinion, the interface felt a little outdated. Also when reviewing the entire request, the lack of capability to see the number of changed code lines is a little bit disappointed. #### Vendor response Dear customer, Thank you for your detailed feedback! We're glad to hear that you found Backlog's user-friendly interface helpful and appreciated its flexibility for team collaboration. We understand your concerns about the interface feeling outdated and the lack of code line tracking. We're constantly looking for ways to evolve Backlog to better serve our users, and your feedback is crucial in helping us prioritize improvements. Please feel free to reach out to us at https://nulab.com/contact/ for any further suggestions and we'll be happy to help! Replied February 2025 --- ### Robust & Reliable, if not totally customizable - Overall rating: 4/5 - Reviewer: Scott P. - Verified reviewer: Yes - Industry: Media Production - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I mostly like Backlog and it has vitally always been reliable and available and easy to use. I wish it were much more customizable so it could be more readily adapted for the various types of work within the companies I use it with, but it's possible that this is an unreasonable expectation on my part and this simply isn't the tool for the that particular situation. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Easy to pick up and use at a glance. Features are readily available in all UIs and their functions act predictably. I don't think I've ever felt the need to consult documentation, it just works as you expect. #### Cons Probably part of what makes Backlog so robust is that is very specifically designed for a certain type of workflow and is not always as flexible as I'd like. For example, in Kanban mode (at least from what I can tell) there is no way to add or customize columns for different types of work (advertising copy, for example, has a much different lifecycle than software issue tracking). Likewise, for issue priorities there is only low/med/high and no room to customize for different environments or possibilities. --- ### Good service, worth using - Overall rating: 5/5 - Reviewer: Cong L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Pretty good, better than using Jira because the interface is more user-friendly and the features are easier to use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Sharing this information has been really helpful, and it reminds me of the old-school forum style where people supported each other #### Cons I’m having difficulty uploading the image through the html tab and sharing its link. #### Vendor response Dear Cong, Thank you for your review, we love to hear our customers opinion. Great to hear that you find Backlog interface and features to be user-friendly and easy to use. Thank you for your feedback on uploading images as well. Please contact us at the link below to check the image upload further. https://nulab.com/contact/ Replied October 2024 --- ### Great experience - Overall rating: 5/5 - Reviewer: Pinal P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good and useful ,easily tracking taska #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Project management and manage task easily #### Cons Task assigned to us and if we have to assign to other evry time we have to edit task #### Reasons for switching to Backlog It was not eaay to use compare to backlog #### Vendor response Dear Pinal, Thank you for your review! We are happy to hear that you have such a great experience with Backlog and that it allows you to track and manage tasks easily. Thank you for your feedback on ticket assignees and editing as well, our team will review and consider it. Replied October 2024 --- ### Feedback of the product - Overall rating: 4/5 - Reviewer: Sowmiya S. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The experience was so good and overall it was user friendly to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The feature provided finds more effective and useful #### Cons The filter can be more user friendly. The description can of changes can be shown as what changes #### Vendor response Dear Sowmiya, Thank you for your review, we are always looking for our customers opinion! We are happy to hear you find Backlog effective and useful. Thank you for sharing your thoughts about filters and changes display as well, we will consider your suggestions together with the product team! Replied October 2024 --- ### Backlog Experience - Overall rating: 4/5 - Reviewer: BHARATHKRISHNAN C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros status changes mail and filtering option was user friendly #### Cons Attachemnet upload actually i can able upload only one attachement for one issue #### Vendor response Dear Bharathkrishnan, Thank you for your review! We are happy to hear that you like the notifications, and filtering features, and find them user friendly. Thank you for your feedback on attachment's upload as well, our team will review it. Please note, we offer a higher number of attachments in our paid plans, please see the plans comparison under the link below. https://nulab.com/pricing/backlog/ Replied October 2024 --- ### Unveiling the Power of Our Backlog Project Management Tool - Overall rating: 5/5 - Reviewer: Vishal D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I personally like backlog as compare to other project management tool. If we need to send report for daily status to higher position person then it is easy to copy ticket and make reports. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to UnderstandUser-Friendly UIEasy to track issue/Bug/Enhancement #### Cons First screen, we need to enter Username & Password because if we entered email and enter password for next screen, It will hard to repeat process if we entered wrong password. --- ### Excellent ,easy to adopt,easy to use - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are using the Backlog tool on 2 projects with a total of c. 30 people involved. For one of those, it is used solely as an issue tracker. For the other one, it is used as the main tool for managing the project( keeping the track of backlog items, version, milestones, question, improvements....) Wiki is widely used for changelogs and manuals. Project documentation is stored in the Files section. The whole team ( especially the upper management) is really satisfied with the tool and we will keep on using it for upcoming projects. It also has gained some traction in the entire company so other teams are using it with the same results and satisfaction. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - easy to use - Wiki functionality - ability to add a custom category and issue types - dashboard and recent activity - search functionality works excellent - support team #### Cons - lacks the ability to add custom status for issues (starter plan) - mail notifications are sent to the assignees only, but not the one notified in the notify field --- ### Backlog review - Overall rating: 5/5 - Reviewer: Hanh L. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 7/10 #### Ratings breakdown - Ease of use: 5/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros Nice UI/UX, easy to track and edit tasks #### Cons Comment box is quite small, sometimes it's hard to edit long comments --- ### Business review and costumers demand - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. How to reach customers on time #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Accuracy , time saving, organizing and consistency --- ### A genuine review on backlog - Overall rating: 5/5 - Reviewer: Nchimunya L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Prioritization, Task Scheduling, IT project management, The platform simple is to use and was easily integrated to our system #### Cons Honestly I found the system to be user friendly and we haven’t found disadvantages yet but if we find any problems will let you know --- ### A Critical Evaluation of our Backlog Project Management Tool - Overall rating: 5/5 - Reviewer: Sarthak P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Tagging the user in comment section and that user is notified is great experience for me. #### Cons - if there is functionality related to remember password. --- ### Good tool for bugs tracking - Overall rating: 4/5 - Reviewer: Kat N. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used monthly for less than 12 months - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are tracking UAT issues and so far, Backlog has been helpful in the entire process! I also like that it's easy to search and sort items as there are multiple filters you can apply. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Reassignment of "assignee" is easy and beneficial for instances where there's a lot of back and forth between resources. And the attachment of images as well. You can insert the image at the position (in the message) where you want it. #### Cons none at the moment. I actually haven't explored the other functionalities (aside from adding an issue/task) so I cannot name anything that I dislike or the least. #### Reasons for switching to Backlog Excel can be confusing when changing status and doing reassignments. No notifications as well - unless you insert a comment and tag a person. --- ### Backlog the best - Overall rating: 5/5 - Reviewer: Aaron A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Backlog really helps in organizing our tasks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Backlog’s interface is intuitive and easy to navigate, making task management simple. #### Cons None so far. I haven’t encountered any issues or features that I dislike. #### Vendor response Dear Aaron, We are very happy to read your great review! Thank you for taking time to share how you find Backlog intuitive and easy to navigate and that it helps you in organizing your tasks. Replied October 2024 --- ### Review for Backlog - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It's easy to manage task on Gantt Chart. I can see status, edit start time and end time,...without having to refresh the page. #### Cons When i review pull request on Backlog, i can't see the number of deleted line, added line and total changed line. Github has this feature. ## More reviews [Next reviews](https://www.softwareadvice.com/issue-tracking/backlog-profile/reviews/?page=2) --- Backlog Reviews, Pros and Cons - 2026 Software Advice