Backlog software


11 reviews(4.5/5)
11 reviews(4.5/5)

Backlog is a cloud-based project management and issue tracking solution that caters to development teams working with design, marketing and IT teams. The key features of the solution include project and issue management, subtasking, bug tracking and burndown charts.

Backlog offers features like watchlists, file sharing and comment threads. It integrates with Git and SVN which helps developers to manage a project's source code along with project tasks. Backlog enables users to visualize their daily timeline and project workflows using Gantt charts. It also helps users to propose and compare changes to the project, comment on pull requests, track changes taking place in the project and document changes. It offers integration with applications like Typetalk, Cacoo, Redmine and Jenkins.

Backlog also offers a mobile application for iOS and Android devices. It offers services on a monthly subscription basis that includes support via email, chat and through an online knowledge base.

Supported Operating System(s):
Web browser (OS agnostic)

11 Reviews of Backlog

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  • Carmen from Gattuso Consulting LLC

    Specialty: Software / IT

    Number of employees: 1 employee

    April 2018

    Backlog Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Solid PM tool with flexible pricing options.

    Pros

    Solid Project Management tool for software development teams. Interface is intuitive and training is minimal. Good reporting and project communication capabilities.

    Cons

    Sometimes the more advanced features you are looking for are only available in the higher cost subscriptions.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Miguel from MiAGon LLC

    Specialty: Web Design / Development

    Number of employees: 2-10 employees

    April 2018

    Feature rich project management program

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    The features I found in Backlog are often those you only get to experience in the higher-end products. Backlog provides multiple subscription levels that provide various features based on your organization's needs. The features are distributed among these subscriptions in a smart way, allowing you move between these levels as needed. It has an intuitive design and is quite easy to use.

    Pros

    Backlog offers 5 account levels, including a free version that provides plenty of its features to take it for a spin. Feature rich project management tool that does more than just manage stories and tasks at a project level. Competitive pricing includes issue tracking, code review, collaboration, and much more. One of exceptional benefit that exceeded my expectation was the inclusion of a Wiki, something that most project management tools do not include or charge extra for access. This is a big plus for development teams. Track milestones, store files, and much more from an affordable tool that does not nickle and dime you. Easy to setup and use. Great dashboard for an overall view of your projects... very functional.

    Cons

    Cannot really test out some of the features in the higher subscriptions unless you upgrade. But maybe worth the shot, as their price levels are not all that bad. As with any tool that has increased features and capabilities, there is a bit of a learning curve when compared to other products.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Thomas from Johnson & Johnson

    April 2018

    Used this product in school and work

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What I like most about the tool is that it provides an easy to use interface that allows for team collaboration and sub-tasking.

    Cons

    The only thing that I would say that's negative is that it runs slow at times but I believe that's a result of our environment.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Peter from Publishing Company

    Number of employees: 11-50 employees

    March 2018

    A great alternative ticketing system for teams

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    We're using the basic plan and it provides us a great deal of flexibility for our teams. It allows us to keep track of items really easily and submit via email, etc is a breeze. Our users are finding it very easy to get into the system and are seeing quicker responses to their queries.

    Features of the system are great and what you would see in more expensive alternatives. Pricing per company is excellent compared to per seat as well.

    Cons

    Make sure you setup on the right plan to start your trial as you cannot change while you are on trial which is somewhat challenging if you setup a stack of work prior to your change. Apart from this support has been great when needed and the service runs quickly and smoothly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Sunny from IdealUser

    Specialty: Software / Technology

    Number of employees: 11-50 employees

    March 2018

    Using Backlog

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great project management app or just because you need a issue management, subtasking, bug tracking and burndown charts app. The user interface and user experience works best.

    Cons

    It is awesome for collaboration and the integrations are seamless. This requires multiple steps in the software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Conrad from Micro Quality Calibration, Inc.

    February 2018

    Absolutely fantastic way to manage your pest control business. Managing has never been so easy!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Tracking appointments. Managing progress. Creating follow ups

    Pros

    I love how I can schedule and track appointments. Before using this products I was left to on my own devices to schedule and often times we would miss appointments. Have not missed one since.

    Cons

    I do wish they had an analytical reporting feature. It would be nice to have a one-stop tool to manage all sides of the business.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jodus from Imbric-8

    Specialty: Education

    Number of employees: 2-10 employees

    February 2018

    Try it for free now

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    No

    Pros

    Some of the best online project management tools for developers on the market today, hands down. Workflow A1

    Cons

    You have to stay onto people of it even though the layout is clear and easier to use. Visuals could be improved

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Carla from Cellular Sales

    February 2018

    Wonderful project management program!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This product is easy to use and very functional. It is great for beginners and expert users alike.

    Cons

    Not being able to cc other users to add them to the group. This would be helpful to have in order to cut down on the time it takes to involve other users.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Vivek from Appirio

    August 2017

    My experience for backlog is awesome.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It has given a great platform to collaborate for work.
    We manage many of our projects on backlog which makes us more efficient and we can focus on more work rather than hitch-ups due to processes and management.
    Great tool.

    Cons

    Yes, if you talk about cons I do feel there is need for internal documents creation like Excel ppt etc.
    If I want to make some data or have issue which requires tabular form, I don't have much options than just to create an excel and attach it's links.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Daniel from DigitalCube

    Number of employees: 11-50 employees

    August 2017

    At first Backlog seems like a bit much but now our team could not function with out it.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Streamlined workflow and the ability to see who's accountable for what and where projects are. It's help us stay on track and keep projects under budget and on time.

    Pros

    It's task oriented without feeling like a burden. Other project management tools I've used feel like glorified lists but Backlog offers a lot more.

    Getting your team on board is difficult but the flow of using Backlog makes sense and came natural for us. We work 100% remotely so if it didn't work we would know right away something wasn't right.

    Cons

    For us, one of the strengths about Backlog is the integrations with Typetalk. We use both but I do with they were more tightly integrated.

    For example, simply using at mentions on Backlog. Messages from Backlog issues go to Typetalk and we use @username to create an alert on Typetalk at the same time.

    This might be particular to our team but it's really helpful. When I type (@) on a Backlog comment or description I want the list of usernames to show.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Suzanne from Robert Bosch

    August 2017

    Overall not a bad experience

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    ease of use

    Cons

    one feature that your tools does not provide is the ability to put more people in the loop for CC and notify automatically if there is an update

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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