--- title: "Box Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Box. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Box is a good fit for you!" source_url: "https://www.softwareadvice.com/project-management/box-enterprise-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [File Sharing Software](https://www.softwareadvice.com/file-sharing/) / [Box](https://www.softwareadvice.com/cms/box-profile/) / Box Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cms/box-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cms/box-profile/alternatives/) # Box User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 5,653 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 3,191 reviews (56%) - 4 stars: 1,804 reviews (32%) - 3 stars: 490 reviews (9%) - 2 stars: 108 reviews (2%) - 1 star: 60 reviews (1%) ### Most mentioned pros - Box is an excellent cloud storage and collaboration platform, especially for businesses that prioritize security and document management. While it may have a slight learning curve and some premium-only features, it remains a dependable solution for secure file sharing and teamwork. - Overall, Box provides a secure and reliable platform for document management, particularly in environments where compliance and control are important. While there may be some usability challenges, it delivers strong functionality for organisations that prioritise governance and structured file management. - Overall, I found Box to be a strong, enterprise‑grade solution that excels in security and governance. While it may feel overbuilt for simple file sharing needs, it delivers significant value for organizations that require structured document management, compliance, and controlled collaboration. ### Most mentioned cons - In addition, loading large video files takes too long. If you forget to enter even one metadata tag, the file disappears completely due to the fact that search is extremely strict/unforgiving. - Box has upload speed and file size limitations that make it very cumbersome to upload large video files. - While Box is great for general file management, its performance and features lag when handling the specific demands of heavy 3D CAD files and complex assemblies. ## Box customer reviews Showing reviews 1-25 of 5,653 (page 1). ### Good for healthcare - Overall rating: 5/5 - Reviewer: Erin F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. From a healthcare IT perceptive it is a good content and data repository with strong governance features #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy of use, intuitive system, organization. Excellent for document management. Good security features #### Cons Expensive, can become disorganized if the end user is not familiar, difficulty with permissions and other features --- ### Think Inside the Box - Overall rating: 4/5 - Reviewer: John S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Box is everything you need and would expect. The experience is positive. The Google and Microsoft tools are also really, really helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Box.com is easy to use for secure storage, file sharing among your organization and external parties. Depending on your subscription, it also has features such as sharing documents for signatures. #### Cons The pricing of their tiers, while competitive, are frustrating when you need to consider organizational security concerns and are in need of their top tier. #### Reasons for switching to Box Box allowed more features for users, and greater security and control for the org. --- ### Great storage options for person and business life. - Overall rating: 5/5 - Reviewer: Chandler G. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Its has had its ups and downs over the years. Recently it has gotten better but I do wish the storgae options were more competitive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it will automatically download my photos and files. This keeps my files secure in the event my phone is missing or destroyed. #### Cons I think the options to buy bigger plans should be more affordable. The limited options dont always fit everyones needs. --- ### Great tool for external file share management - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Functionality: 4/5 #### Pros Box is very easy to use and has a CLI interface for automating file shares and backups. Sharing and removing access to files with external parties is also very easy which is our main use case for Box. #### Cons Box is very expensive for what it provides. This was a driver for our migration to an internal solution, even though it did work very well. #### Reasons for choosing Box We needed a simpler tool to get started with very quickly. --- ### Content Management With Box! - Overall rating: 5/5 - Reviewer: Eduardo L. - Verified reviewer: Yes - Industry: Construction - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I’ve had a really positive experience with Box. It makes storing, organizing, and sharing files really easy, and I like being able to access everything from pretty much anywhere. The collaboration features are also super handy when working with a team, especially when multiple people need to review or edit documents. It feels reliable and straightforward without a lot of unnecessary hassle. There are a few features that take some time to learn, but once you get familiar with it, Box makes file management much more convenient. I’d definitely recommend it for teams and businesses. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Box has been a great tool for keeping files organized and easy to access. I really like how simple it is to store, share, and collaborate on documents without constantly emailing files back and forth. The interface feels clean and straightforward, and it’s easy to access everything from different devices. The sharing and collaboration features are especially useful for working with a team. Overall, Box has made file management much more convenient and streamlined for us. It’s reliable, user-friendly, and definitely something I’d recommend to anyone looking for a solid cloud storage and collaboration platform. #### Cons One downside of Box is that it can take a little time to get used to, especially if you’re new to cloud storage platforms. Some of the more advanced features and settings aren’t always super obvious, so you may need to poke around a bit to find what you’re looking for. The pricing can also feel a little high depending on the plan and how many users you have. That said, once everything is set up, it’s pretty easy to use and works reliably. --- ### Reliable Cloud Storage with Powerful Collaboration Tools, but Lacks Interface Polish - Overall rating: 5/5 - Reviewer: Marquita V. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Box is a highly functional and robust platform for document management that gets the job done efficiently. While it is undeniably powerful and stable for professional use, the user experience feels a bit outdated and lacks the polished, engaging feel of other cloud storage tools. It is a solid, reliable choice for businesses, even if it isn't the most exciting interface to work with daily #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The file syncing in Box is incredibly reliable, and the desktop application works flawlessly without consuming excessive hard drive space. Additionally, I’ve found Box Canvas and Box Notes to be excellent, well-integrated features that make brainstorming and documentation very convenient. Cons: The user interface feels quite clunky and sterile, especially when compared to the more modern, intuitive design of competitors like Google Drive or Dropbox. #### Cons Box is far too rigid and expensive for a small business. The platform is clearly built for large-scale enterprise use, making the initial setup process unnecessarily complex and time-consuming. --- ### Easy to use and great tool for collaboration - Overall rating: 5/5 - Reviewer: Ansuman R. - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've had a good experience using Box. It's reliable, secure, and makes it easy to share and manage documents without worrying about version control. My team has been able to collaborate more efficiently, and I haven't run into any major issues. Overall, it's a solid platform for businesses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Box has been really easy to use from day one. I like how simple it is to organize files, share folders with teammates, and control who has access to what. We use it to keep project documents in one place, and it's made collaboration much smoother. It also works well with Microsoft Office, which saves time. #### Cons The pricing can be a bit expensive, especially for smaller teams. Also, finding some of the advanced admin settings took a little time, but once everything was set up, it wasn't a problem. --- ### Great file storage product. Would recommend! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros What I like most about Box is how easy it is to securely store, organize, and share files. It makes collaborating with others simple and ensures I can access my documents from anywhere. #### Cons What I like least is that some of the more advanced features and settings can be a little confusing to navigate, especially when managing permissions and sharing options. I have had some synching issues too. --- ### Secure and Easy-to-Use Cloud File Management - Overall rating: 4/5 - Reviewer: April V. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Box has been very positive. It's a reliable platform for file storage, sharing, and collaboration, with strong security features and easy access across devices. It has made managing documents and working with team members much more efficient and has become an important part of our daily workflow. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like most about Box is how easy it is to securely store, organize, and share files with others. Collaboration is simple, version history is helpful when working on documents, and access permissions make it easy to control who can view or edit files. It integrates well with other business applications, making document management efficient. #### Cons One drawback of Box is that the interface can occasionally feel slower than other cloud storage platforms, especially when working with large folders or files. Some advanced features also require additional configuration, and searching for older files can sometimes take more effort than expected. --- ### Box cloud storage. Safe, secure and simple to use. - Overall rating: 5/5 - Reviewer: Mike H. - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Really pleased I started using Box cloud storage. I use if for all my persoanl and sensitive documents. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros So easy to use with drag and drop. The dashboard is intuitive for easy document management. Great value for money. #### Cons Nothong really. There is no steep learning curve at all. There are plenty of video tutoials if you want them. --- ### Secure, Reliable Document Management Built for Enterprise - Overall rating: 5/5 - Reviewer: Radha S. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Box was reliable and professional, particularly in environments where security, compliance, and document control are priorities. Box performed very well as a centralized document management and collaboration platform. It provided strong confidence that files were stored securely, with clear version history, access controls, and auditability. Sharing documents—both internally and with external parties—was straightforward, and the ability to manage permissions at a granular level was especially valuable when working with sensitive or confidential information. Collaboration features such as file previews, comments, and real‑time editing worked smoothly and reduced the need to download documents or rely on multiple versions. Integration with Microsoft 365 was a notable strength, allowing documents to be edited and co‑authored efficiently while remaining within Box’s secure environment. That said, the experience sometimes felt heavy for everyday use. The interface can feel busy, especially for users who only need basic file storage and sharing. Performance occasionally slowed when working with large folders or many files, and offline access was less intuitive than native desktop file systems. From an administrative perspective, managing settings and permissions required careful oversight, which added complexity. Overall, I found Box to be a strong, enterprise‑grade solution that excels in security and governance. While it may feel overbuilt for simple file sharing needs, it delivers significant value for organizations that require structured document management, compliance, and controlled collaboration. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Box was its strong focus on secure, enterprise‑grade file storage and collaboration, combined with ease of use. In particular: Robust security and compliance – Box excels at protecting sensitive information with granular permission controls, encryption, and compliance features, making it especially well‑suited for organizations handling confidential documents. Easy, intuitive file sharing – Sharing files and folders—internally or externally—is simple and user‑friendly, with clear control over access levels and expiration settings. Strong collaboration features – Real‑time comments, version history, and file previews made collaboration straightforward without needing to download files. Excellent Microsoft integration – Seamless integration with tools like Microsoft 365 (Word, Excel, Outlook) made it easy to edit and collaborate on documents without leaving Box. Centralized document management – Box did a great job of keeping documents organized and accessible, reducing version confusion and scattered file storage. Overall, what stood out most was Box’s ability to balance security with usability. It felt reliable and professional while still being easy for users to collaborate efficiently—particularly valuable for teams or organizations with strict data protection requirements. #### Cons What I liked least about Box was that, while it’s very strong on security and compliance, it can sometimes feel heavy and less flexible for everyday use. In particular: Interface can feel cluttered – With many enterprise features layered in, the user experience isn’t always as clean or intuitive as some lighter file‑sharing tools. Performance with large folders – Navigating or syncing folders with many large files could occasionally feel slow. Offline access limitations – Working with files offline wasn’t always as seamless, especially compared to native desktop file systems. Administrative complexity – Managing permissions, policies, and settings requires careful attention, which can be time‑consuming for administrators. Cost for advanced features – Pricing can add up, particularly when advanced security, collaboration, or compliance features are required. Overall, the main drawback was that Box sometimes felt overbuilt for simpler needs. It’s excellent for regulated or security‑focused environments, but for teams looking for speed and simplicity first, it can feel more complex than necessary. --- ### Box is one of those staple apps you keep forever - Overall rating: 5/5 - Reviewer: Kwang Y. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Delighted and a very happy user who will continue to use the service until I die or pass always from age #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Box is the best ease of use and compatibility with applications for a seamless and secure file organizing service. the document management feature is very responsive. Customer support is always very prompt and very informative. Box making collaboration very easy. note taking and text editing features are optimal #### Cons The only thing I would have to say is the price and only because I think storage should be free but I know that's not good --- ### Cloud Content Manager that I Highly Rely On - Overall rating: 5/5 - Reviewer: Felicia S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Collaborating with colleagues and stakeholders on files and projects in real-time has been a positive experience with Box. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The availability of advanced security features is one of the aspects that I like about Box since it makes it a reliable tool for managing and sharing files. #### Cons I slightly dislike that I am not able to access, share and manage files without internet connection mainly when in remote areas. --- ### Box is a breeze! - Overall rating: 5/5 - Reviewer: Mai M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I'm thoroughly enjoying the rollout of our use with Box. Thus far, it's proving to be a phenomenal program that all departments are benefitting from! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I work with multiple clients on multiple projects daily so the secure external collaboration is perhaps the most important feature to me and my work! #### Cons No cons! I think Box uses strategic AI to help automate workflows and that has proven to be a huge asset to our teams and clients! --- ### Content Management Platform that I Highly Recommend - Overall rating: 5/5 - Reviewer: Amber L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How I am able to access document management, file sharing, team collaboration and workflow automation in one box is what I like most about Box. #### Cons Box for nearly a decade now has never failed to accomplish my needs, especially when it comes to document management. --- ### Enterprise management with Box - Overall rating: 4/5 - Reviewer: Sheniga K. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Box provides a secure and reliable platform for document management, particularly in environments where compliance and control are important. While there may be some usability challenges, it delivers strong functionality for organisations that prioritise governance and structured file management. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Box offers strong security and governance features, making it well suited for managing sensitive business documents. File sharing is straightforward, with clear permission controls and audit capabilities. It also supports collaboration through comments, versioning, and integrations with other enterprise tools, helping teams work efficiently across different functions. #### Cons The user interface can feel less intuitive compared to some other cloud storage platforms. Navigation and file organisation may require more effort, particularly for new users. Certain features, such as advanced integrations or automation, may depend on additional configuration or licensing. --- ### Easy to use for content sharing and backup - Overall rating: 4/5 - Reviewer: Daniel N. - Verified reviewer: Yes - Industry: Semiconductors - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered The smoothest tool I came across to upload files irrespective of data types. It is syncing quickly and no issue so far with editing documents. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Allows me to mark specific folders for offline availability, it feels more secure, and data sync is more optimized. #### Cons The web app has room for improvement, the interface isn’t as satisfying but it does the work I need. --- ### Box- Streamline the way you complete e-signatures - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it has streamlined the way me and my team collect e-signature for clients all over. It keeps everything in once centralized spot. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Box sign is integrated into the system I currently use. I can draft and share the document right from the system and it will track when it was views, opened and signed for audit purposes. Price is great for what it does. #### Cons The automated reminders could use some work and I find once I send a document it is hard to make an edit if I need. I would delete and re-send --- ### Very collaborative software - Overall rating: 5/5 - Reviewer: Carol P. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Loved it! It really helped since the different organizations I was working with had different software they were using ( i.e. teams, google, etc.). It made it easy to share documents and files regardless of the size of the document. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like how I could collaborate with different organizations and the security that it provided. I also liked that you can save large sized files and different formatted files in the BOX. It is also easy to setup and start using. #### Cons If can be hard to feel like everything is organized so user has to put in effort to keep documents and folders organized --- ### It has served me well over the years. - Overall rating: 4/5 - Reviewer: David I. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used this product on and off for several years. I maintain the free account and still have a lot of photos and some files. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Functionality: 4/5 #### Pros Ease of use on this product is great. I've used in with the APP and online with no major issues. It has allowed easy collaboration between my team and I so that We can access things quickly and easily. Like that I can password protect files. #### Cons Some users have had some issues with accessing if the item is shared to them. This could be a limitation with the devices and not Box's fault. --- ### Easy Access Of Data With Box Amazing Software - Overall rating: 5/5 - Reviewer: Maryjane G. - Verified reviewer: Yes - Industry: Utilities - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Box makes tasks to be easy for me day in day put am even happy i joined Box for they are spectacular. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Am amazed with Box because it lets me store my contents online and i love how i can access, manage and transfer my contents from anywhere. #### Cons I don't have problems of any kind with this excellent software. I just appreciate them so much for making tasks for me. --- ### Facile and Multi-Faceted Document Management Option - Overall rating: 5/5 - Reviewer: Ginger S. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Box provides a wide variety of options and services to meet the needs of its clients. From storage capacity, to collaboration, to HIPAA considerations, Box's features effectively streamline file management. I also love Box's versioning. Document recovery or historical review is so easy with Box. #### Cons What I like least about Box is how extensive my "All Files" can get when multiple file or folder owners collaborate with me. --- ### Secure and Scalable File Sharing for Teams - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used monthly for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Reliable file sharing and secure cloud storage make collaboration straightforward. The interface is clean and integrates well with other tools for seamless workflows. #### Cons Pricing can be relatively high compared to alternatives, especially for smaller teams. Some advanced features require higher-tier plans, which can limit accessibility. --- ### I enjoyed using Box - Overall rating: 5/5 - Reviewer: Matthieu L. - Verified reviewer: Yes - Industry: Higher Education - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Box has impacted my daily work a lot in a positive way, I use it to share large sets of data like administrative documents and often photos. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros What I like about Box is that it’s easy to use and installs quickly, plus at the time of installation Box gives you the choice to configure it according to your work. I also appreciate the strong compliance and security measures, especially for managing sensitive documents. #### Cons Sometimes the download speeds are often slow, and its user interface feels a bit outdated to me, I think they should modernize it more. --- ### storage of documents - Overall rating: 4/5 - Reviewer: Mark B. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Box is reliable for secure file storage and sharing, especially for contracts, drawings, and project documentation. It keeps everything centralized and accessible. #### Cons Strong permission controls and easy sharing make collaboration straightforward. Searching for older files can sometimes take longer when folders grow large. ## More reviews [Next reviews](https://www.softwareadvice.com/cms/box-profile/reviews/?page=2) --- Box Reviews, Pros and Cons - 2026 Software Advice