--- title: "Box Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Box. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Box is a good fit for you!" source_url: "https://www.softwareadvice.com/project-management/box-enterprise-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [File Sharing Software](https://www.softwareadvice.com/file-sharing/) / [Box](https://www.softwareadvice.com/cms/box-profile/) / Box Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cms/box-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cms/box-profile/alternatives/) # Box User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 5,656 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 3,193 reviews (56%) - 4 stars: 1,804 reviews (32%) - 3 stars: 490 reviews (9%) - 2 stars: 109 reviews (2%) - 1 star: 60 reviews (1%) ### Most mentioned pros - Box is an excellent cloud storage and collaboration platform, especially for businesses that prioritize security and document management. While it may have a slight learning curve and some premium-only features, it remains a dependable solution for secure file sharing and teamwork. - Overall, Box provides a secure and reliable platform for document management, particularly in environments where compliance and control are important. While there may be some usability challenges, it delivers strong functionality for organisations that prioritise governance and structured file management. - It's a reliable platform for file storage, sharing, and collaboration, with strong security features and easy access across devices. ### Most mentioned cons - In addition, loading large video files takes too long. If you forget to enter even one metadata tag, the file disappears completely due to the fact that search is extremely strict/unforgiving. - Box has upload speed and file size limitations that make it very cumbersome to upload large video files. - The pricing of their tiers, while competitive, are frustrating when you need to consider organizational security concerns and are in need of their top tier. ## Box customer reviews Showing reviews 1-25 of 5,656 (page 1). ### Box cloud storage. Safe, secure and simple to use. - Overall rating: 5/5 - Reviewer: Mike H. - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Really pleased I started using Box cloud storage. I use if for all my persoanl and sensitive documents. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros So easy to use with drag and drop. The dashboard is intuitive for easy document management. Great value for money. #### Cons Nothong really. There is no steep learning curve at all. There are plenty of video tutoials if you want them. --- ### Think Inside the Box - Overall rating: 4/5 - Reviewer: John S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Box is everything you need and would expect. The experience is positive. The Google and Microsoft tools are also really, really helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Box.com is easy to use for secure storage, file sharing among your organization and external parties. Depending on your subscription, it also has features such as sharing documents for signatures. #### Cons The pricing of their tiers, while competitive, are frustrating when you need to consider organizational security concerns and are in need of their top tier. #### Reasons for switching to Box Box allowed more features for users, and greater security and control for the org. --- ### Good for healthcare - Overall rating: 5/5 - Reviewer: Erin F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. From a healthcare IT perceptive it is a good content and data repository with strong governance features #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy of use, intuitive system, organization. Excellent for document management. Good security features #### Cons Expensive, can become disorganized if the end user is not familiar, difficulty with permissions and other features --- ### Document storage that is great for collaboration - Overall rating: 5/5 - Reviewer: Bianca S. - Verified reviewer: Yes - Industry: Events Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, it my prefer method of sharing documents that required collaboration with other members of the university. I enjoy the ease. I enjoy the web excel version or web word doc version for opening documents. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Box has helped me gather the event planning details from various campus partners and department. I create folder and documents i can share with individual department. The comment section of each file allows me and the collaborators to notify each other when something has been added or sonething new has been shared..it has definitely streamlined collaboration regarding events. I also enjoy that there are a saved versions of documents. You can go back and recover past renderings. Box has also been a game changer when it came to remote work. When I was preparing to move to remote work, i transfered my documents to Box. It was the best move I made. #### Cons The downside of Box is that it can look cluttered. I had to take extra measures to ensure my box dashboard is organized. #### Reasons for choosing Box Better design and better features. The layout and appearance was better. #### Reasons for switching to Box Box was designed better for professionals. --- ### Effortless file management - Overall rating: 5/5 - Reviewer: Angela W. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered It solved our version control headaches right out of the gate and made sharing sensitive documents with external partners completely seamless. The interface is clean and responsive, so nobody had to waste time on long training sessions just to figure out basic file management. While dialing in the advanced admin settings took a short adjustment period, the overall stability, top-tier security, and smooth real-time collaboration have made our team significantly faster and more organized. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Box gives you serious bang for your buck. Instead of just paying for folder space, you're paying for a platform that saves a ridiculous amount of time. Switching over from Dropbox wiped out so much daily friction and replaced a couple of extra security tools we used to juggle. The time saved on file management alone makes it worth every penny. Support has been super responsive and genuinely helpful. When we were moving files over and setting up user access, we had a couple of quick questions, and their team gave us direct answers right away instead of just copy-pasting generic help articles. They made the whole setup process stress-free.The interface is clean, fast, and totally intuitive. Finding your way around folders or sharing a file takes seconds, and nobody on our team needed a long training session to figure it out. #### Cons Setting up complex folder permissions for external clients was a bit confusing at first compared to simple public link sharing. It took our team a little trial and error to get used to the admin settings, but once we figured out the access levels, it hasn't been an issue. --- ### The perfect tool for a virtual data room - Overall rating: 5/5 - Reviewer: Philip B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Very positive. I work with a large remote team, and Box allows me to keep track of all of our digital assets. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Box is easy to use. My company stores all of its working files and digital assets inside the virtual data room. It's secure, and I like that there's two-factor authentication. #### Cons There's not much to dislike. Sometimes I feel that the user interface is a little clunky, and at times I've found the tool for opening documents in the browser to be a little tricky. Other than that, I'm very pleased with it. --- ### A Proper Tool For Digital Content Management - Secure and With Great AI Features - Overall rating: 4/5 - Reviewer: Francois V. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Having used Box for over 3 years, I can say it is value for money considering the content security, unlimited cloud storage, the level of automation, and the amazing content collaboration capabilities. Most businesses if now all would benefit from this tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Box has been effective in managing our business digital content. From ensuring our content is secure to ensuring easy/fast access, the tool makes all this possible. It makes storing our content on cloud easy and so is managing and content collaboration. The ease of workflow automation including e-signature, summarization and no-code automation makes it ideal for business use. #### Cons With Box, it's most advanced features are available only on its premium subscription and I have also experienced slow syncing when handling large files. --- ### Great file storage product. Would recommend! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros What I like most about Box is how easy it is to securely store, organize, and share files. It makes collaborating with others simple and ensures I can access my documents from anywhere. #### Cons What I like least is that some of the more advanced features and settings can be a little confusing to navigate, especially when managing permissions and sharing options. I have had some synching issues too. --- ### A Generic Cloud Storage Option with No Glaring Flaws, and No Shining Achievements - Overall rating: 3/5 - Reviewer: Richard S. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered I have used Box both as a personal user and in a business capacity and while the software is definitely implemented better in a business setting, neither iteration is particularly memorable. I just can't recommend this storage option over the alternatives offered by more reputable competitors. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros My favorite thing about Box is the security features that they offer for business focused cloud storage. With Box it is easy to share documents with colleagues and managers without having to worry about your data being compromised or lost in the process. This is one of the few features that sets it apart from its many competitors. #### Cons My least favorite thing about Box is the fact that there are no standout features to set it apart from the competition. Box is pretty bland and uninteresting when compared to competitors like Google Drive, Microsoft OneDrive, and even DropBox. There are just so many better products from competitors and Box has a hard time standing out. --- ### Secure and Easy-to-Use Cloud File Management - Overall rating: 4/5 - Reviewer: April V. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Box has been very positive. It's a reliable platform for file storage, sharing, and collaboration, with strong security features and easy access across devices. It has made managing documents and working with team members much more efficient and has become an important part of our daily workflow. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like most about Box is how easy it is to securely store, organize, and share files with others. Collaboration is simple, version history is helpful when working on documents, and access permissions make it easy to control who can view or edit files. It integrates well with other business applications, making document management efficient. #### Cons One drawback of Box is that the interface can occasionally feel slower than other cloud storage platforms, especially when working with large folders or files. Some advanced features also require additional configuration, and searching for older files can sometimes take more effort than expected. --- ### Secure, Reliable Document Management Built for Enterprise - Overall rating: 5/5 - Reviewer: Radha S. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Box was reliable and professional, particularly in environments where security, compliance, and document control are priorities. Box performed very well as a centralized document management and collaboration platform. It provided strong confidence that files were stored securely, with clear version history, access controls, and auditability. Sharing documents—both internally and with external parties—was straightforward, and the ability to manage permissions at a granular level was especially valuable when working with sensitive or confidential information. Collaboration features such as file previews, comments, and real‑time editing worked smoothly and reduced the need to download documents or rely on multiple versions. Integration with Microsoft 365 was a notable strength, allowing documents to be edited and co‑authored efficiently while remaining within Box’s secure environment. That said, the experience sometimes felt heavy for everyday use. The interface can feel busy, especially for users who only need basic file storage and sharing. Performance occasionally slowed when working with large folders or many files, and offline access was less intuitive than native desktop file systems. From an administrative perspective, managing settings and permissions required careful oversight, which added complexity. Overall, I found Box to be a strong, enterprise‑grade solution that excels in security and governance. While it may feel overbuilt for simple file sharing needs, it delivers significant value for organizations that require structured document management, compliance, and controlled collaboration. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Box was its strong focus on secure, enterprise‑grade file storage and collaboration, combined with ease of use. In particular: Robust security and compliance – Box excels at protecting sensitive information with granular permission controls, encryption, and compliance features, making it especially well‑suited for organizations handling confidential documents. Easy, intuitive file sharing – Sharing files and folders—internally or externally—is simple and user‑friendly, with clear control over access levels and expiration settings. Strong collaboration features – Real‑time comments, version history, and file previews made collaboration straightforward without needing to download files. Excellent Microsoft integration – Seamless integration with tools like Microsoft 365 (Word, Excel, Outlook) made it easy to edit and collaborate on documents without leaving Box. Centralized document management – Box did a great job of keeping documents organized and accessible, reducing version confusion and scattered file storage. Overall, what stood out most was Box’s ability to balance security with usability. It felt reliable and professional while still being easy for users to collaborate efficiently—particularly valuable for teams or organizations with strict data protection requirements. #### Cons What I liked least about Box was that, while it’s very strong on security and compliance, it can sometimes feel heavy and less flexible for everyday use. In particular: Interface can feel cluttered – With many enterprise features layered in, the user experience isn’t always as clean or intuitive as some lighter file‑sharing tools. Performance with large folders – Navigating or syncing folders with many large files could occasionally feel slow. Offline access limitations – Working with files offline wasn’t always as seamless, especially compared to native desktop file systems. Administrative complexity – Managing permissions, policies, and settings requires careful attention, which can be time‑consuming for administrators. Cost for advanced features – Pricing can add up, particularly when advanced security, collaboration, or compliance features are required. Overall, the main drawback was that Box sometimes felt overbuilt for simpler needs. It’s excellent for regulated or security‑focused environments, but for teams looking for speed and simplicity first, it can feel more complex than necessary. --- ### Easy to use and great tool for collaboration - Overall rating: 5/5 - Reviewer: Ansuman R. - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've had a good experience using Box. It's reliable, secure, and makes it easy to share and manage documents without worrying about version control. My team has been able to collaborate more efficiently, and I haven't run into any major issues. Overall, it's a solid platform for businesses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Box has been really easy to use from day one. I like how simple it is to organize files, share folders with teammates, and control who has access to what. We use it to keep project documents in one place, and it's made collaboration much smoother. It also works well with Microsoft Office, which saves time. #### Cons The pricing can be a bit expensive, especially for smaller teams. Also, finding some of the advanced admin settings took a little time, but once everything was set up, it wasn't a problem. --- ### Box Is Much More Than Cloud Storage; It's A Comprehensive Content Cloud and Collaboration Platform. - Overall rating: 5/5 - Reviewer: Jonathan A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered If you need a secure, reliable, and powerful platform to empower your team's collaboration, Box is absolutely worth the investment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have never experienced significant downtime with Box. Their infrastructure is rock-solid. They also offer robust compliance certifications like HIPAA, GDPR, and FedRAMP, which is crucial for large enterprises. It is also a suitable platform for task organisation, templates and customization. It is an easy to use platform. It is fantastic for document management. #### Cons Box is not the cheapest option on the market. Its pricing is squarely aimed at businesses and enterprises. For individual users or very small teams, solutions like Google Drive or Dropbox may be more cost-effective, though they lack many of Box's advanced features. --- ### Seamless and Efficient Cloud Collaboration - Overall rating: 5/5 - Reviewer: Jasmin M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Box has been positive. It’s a reliable and secure platform for file storage and collaboration, though the cost and occasional slow syncing can be minor inconveniences #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked how easy Box (cloud content management) makes it to store, organize, and securely share files with others. Its simple interface and strong collaboration features make managing documents and working with teams very convenient. #### Cons There isn't too much of a downside for my company personally, but their pricing can be high for smaller teams, and occasionally the upload and syncing speeds feel slower compared to some competitors. --- ### Faster and more reliable, but also collaborative - Overall rating: 5/5 - Reviewer: Okado W. - Verified reviewer: Yes - Industry: Semiconductors - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Sharing is generally simple and fast, and the experience is good for both the sender and the receiver. Its where we work on documents online. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Document versioning at scale is great when I am handling layered campaigns. It has become a command center for file comments, storage and team documentation. #### Cons It’s powerful, no doubt, but some features are concealed in menus which takes few more steps to find them than usual. --- ### Cloud-based File Storage, Sharing and Collaboration Program - Overall rating: 5/5 - Reviewer: Sunday G. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered File sharing, team collaboration, content management and document management are the key benefits that I gain with Box. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Box is crucial document management platform that enhances strict security and compliance to restrict leakage. In addition, Box offers collaboration tool that makes it easy to collaboratively access documents from anywhere. #### Cons I have been using Box for over five years now and it accomplish all my needs without posing drawbacks. --- ### Box global review - Overall rating: 4/5 - Reviewer: Céline J. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Box is easy to use and is one of my favorite project management tools; it offers a wide range of highly useful features. It allows me to efficiently share folders with my colleagues and collaborators. Their customer service is also responsive. #### Cons Using Box individually is frustrating because you don't have access to their full potential, unlike in a corporate setting. I also noticed that the interface isn't as smooth as that of other software. --- ### Sharing made easy - Overall rating: 5/5 - Reviewer: Jesus G. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a great tool to use, it helps with sharing files, and have your colleagues collaborate from any part of the world. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros It is very easy to use, has very little setup to move around. The app allows you to store and share files with ease, this makes collaborating with your team easy across whatever platforms you use. I used the free version, it does offer more storage for different pricing, but it is very accessible. #### Cons It can be confusing to use on the first try, it does have a learning curve, but once you get it, it is very useful. --- ### Medical coordination document sharing. - Overall rating: 5/5 - Reviewer: Hikmet L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Box has enabled me to organize and share sensitive medical records, which is essential when making arrangements with providers, partners, and internal teams. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I prefer to set strict access controls on folders where I am sure that only the appropriate individuals will be able to see or modify medical reports and case files. #### Cons I do not like sync delays and other minor bugs, which causes me to check twice that the current version of the file is available to the partners. --- ### The Goodness Of Box - Overall rating: 5/5 - Reviewer: Fujimory C. - Verified reviewer: Yes - Industry: Information Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Box is the best for Businesses and enterprises that prioritize security, compliance, and need powerful tools for managing and collaborating on content across teams and with external partners. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Box is the best cloud content management and file sharing platform that is secure. Box is fantastic for business collaborations and it has a User-friendly interface. #### Cons On my side i don't have anything that i dislike with this software, i guess for me it's so far so good. --- ### Secure and Reliable File Management Made Easy - Overall rating: 5/5 - Reviewer: Hilary C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Box has been very positive. It’s a dependable platform for storing and sharing files, particularly in professional settings where security and collaboration are important. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I really appreciated how secure and organized everything feels in Box. It’s easy to upload, share, and manage files, especially when collaborating with others. The permission settings are very detailed, which made it simple to control who could view or edit documents. #### Cons The interface can feel a bit clunky at times, especially when navigating through multiple folders. It occasionally takes a few extra clicks to find what I need compared to other platforms. --- ### It has served me well over the years. - Overall rating: 4/5 - Reviewer: David I. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used this product on and off for several years. I maintain the free account and still have a lot of photos and some files. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Functionality: 4/5 #### Pros Ease of use on this product is great. I've used in with the APP and online with no major issues. It has allowed easy collaboration between my team and I so that We can access things quickly and easily. Like that I can password protect files. #### Cons Some users have had some issues with accessing if the item is shared to them. This could be a limitation with the devices and not Box's fault. --- ### Stay away from these crooks - Overall rating: 1/5 - Reviewer: Anne S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered I tried to reduce the number of seats we are charged for with their online tool and they charged for double the number of seats. After a week, the only response to multiple inquiries is "You have to call on the phone," but their site provides no phone number. But I'm not offended: they also refuse to respond to the credit card company and the Better Business Bureau. Either Box is terribly managed or they actually care more about a few thousand dollars than about their reputation as corporate pirates. This company has deteriorated in the last few years and now Dropbox is far better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It works well as long as you don't have a security breach and need support. If you try contacting them, they are resistant and angry, which on top of ignorance is hard to take. #### Cons TERRIBLE customer service. Huge overcharges that they refuse to even acknowledge much less credit back. NEVER give this company a credit card. --- ### Excellent and secure file sharing app - Overall rating: 5/5 - Reviewer: Sam N. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I really like the easy to use of Box, it’s a platform that let me daily store or transfer files that are often very heavy, Box allowed us to stay well organized and to get the necessary informations from our partners and colleagues. #### Cons For Box to work well, it’s necessary to have a good Internet connection otherwise it bugs and you have the feeling that the interface is not intuitive. --- ### Facile and Multi-Faceted Document Management Option - Overall rating: 5/5 - Reviewer: Ginger S. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Box provides a wide variety of options and services to meet the needs of its clients. From storage capacity, to collaboration, to HIPAA considerations, Box's features effectively streamline file management. I also love Box's versioning. Document recovery or historical review is so easy with Box. #### Cons What I like least about Box is how extensive my "All Files" can get when multiple file or folder owners collaborate with me. ## More reviews [Next reviews](https://www.softwareadvice.com/cms/box-profile/reviews/?page=2) --- Box Reviews, Pros and Cons - 2026 Software Advice