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Lucidchart Reviews

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# Lucidchart User Reviews

## Reviews Summary

## Overall Rating

4.5

* * *

## Ratings Breakdown

5

(1,389)

4

(750)

3

(94)

2

(12)

1

(13)

## Secondary Ratings

Ease-of-use

4.4

Customer Support

4.3

Value for money

4.4

Functionality

4.4

* * *

### Pros

"We also save save a great deal of time by starting with the extensive template library for network diagrams, process maps, organizational charts and architecture diagrams while the AI assisted diagram generation helps us to quickly transform ideas into clear visual plans."

"Overall, Lucidchart is a solid and professional diagramming platform that works well for organizing technical ideas, documenting systems, and collaborating with others. Despite a few limitations, it remains a practical tool for turning complex concepts into clear visual structures."

"so i primarily use Lucidchart to organize research ideas , design systems using diagramming tools, as well as collaborate on academic projects with my professors and my colleagues, making it easier to discuss them."

### Cons

"i tried many times to prompt lucid AI to change the layout shapes of all nodes in the diagram , and as always ,the ai reply : " I can't directly swap/replace your existing nodes into diffrent "device" layout shapes with the tools available to me right now .Fastest way to do it manually:" . although , the ai did it before when creating diagrams from scratch , but when trying to update the diagram ,complete Failure , so if i dont use ai for automating simple dull things that takes time , when am i supposed to need it? and it tells me to do it manually..."

"that will be a serious inconvenience for a mixed roles Team where only the engineeres can update the charts leading to outdated charts. if the automated layout engine places a node in a confusing spot , you cannot simply click and move it like you do it easily in lucidchart."

"The updates and versions are frequent and sometimes change the location of important tools without notifying the customer, and the customer service is usually not responsive to billing mistakes."

* * *

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Lucidchart Reviews, Pros and Cons - 2026 Software Advice