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> Reviews of Lucidchart. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Lucidchart is a good fit for you!

Source: https://www.softwareadvice.com/project-management/lucidchart-profile/reviews

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Lucidchart Reviews

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[Overview](https://www.softwareadvice.com/project-management/lucidchart-profile/)

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# Lucidchart Reviews

## Reviews Summary

## Overall Rating

4.5

* * *

## Ratings Breakdown

5

(1,387)

4

(749)

3

(94)

2

(12)

1

(13)

## Secondary Ratings

Ease-of-use

4.4

Customer Support

4.3

Value for money

4.4

Functionality

4.4

* * *

### Pros

"Overall, Lucidchart is a solid and professional diagramming platform that works well for organizing technical ideas, documenting systems, and collaborating with others. Despite a few limitations, it remains a practical tool for turning complex concepts into clear visual structures."

"so i primarily use Lucidchart to organize research ideas , design systems using diagramming tools, as well as collaborate on academic projects with my professors and my colleagues, making it easier to discuss them."

"another caluable capability available, is the ability to import diagram files from other widely used tools , including Visio(.vsdx) and DRaw.io formats for Ex : you can open ,rewiew and make basic edits to diagrams created by other software, this interoperability is helpful in colaborative environement where files may originate from diffrent diagramming platforms."

### Cons

"i tried many times to prompt lucid AI to change the layout shapes of all nodes in the diagram , and as always ,the ai reply : " I can't directly swap/replace your existing nodes into diffrent "device" layout shapes with the tools available to me right now .Fastest way to do it manually:" . although , the ai did it before when creating diagrams from scratch , but when trying to update the diagram ,complete Failure , so if i dont use ai for automating simple dull things that takes time , when am i supposed to need it? and it tells me to do it manually..."

"that will be a serious inconvenience for a mixed roles Team where only the engineeres can update the charts leading to outdated charts. if the automated layout engine places a node in a confusing spot , you cannot simply click and move it like you do it easily in lucidchart."

"The updates and versions are frequent and sometimes change the location of important tools without notifying the customer, and the customer service is usually not responsive to billing mistakes."

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Lucidchart Reviews, Pros and Cons - 2026 Software Advice