--- title: "Lucidchart Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Lucidchart. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Lucidchart is a good fit for you!" source_url: "https://www.softwareadvice.com/project-management/lucidchart-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Business Process Management Software](https://www.softwareadvice.com/bpm/) / [Lucidchart](https://www.softwareadvice.com/project-management/lucidchart-profile/) / Lucidchart Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/project-management/lucidchart-profile/) Reviews [Alternatives](https://www.softwareadvice.com/project-management/lucidchart-profile/alternatives/) # Lucidchart User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 2,268 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.3/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 1,397 reviews (62%) - 4 stars: 751 reviews (33%) - 3 stars: 95 reviews (4%) - 2 stars: 12 reviews (1%) - 1 star: 13 reviews (1%) ### Most mentioned pros - We also save save a great deal of time by starting with the extensive template library for network diagrams, process maps, organizational charts and architecture diagrams while the AI assisted diagram generation helps us to quickly transform ideas into clear visual plans. - It can become an excellent way to take a messy campaign process or content strategy and put it into a clean visual representation that can be immediately comprehended by clients and teammates; no other software I have attempted is more able to do this quickly. - It has significantly reduced miscommunication across departments, improved collaboration and given us the clarity we need to keep projects moving efficiently from planning to execution. ### Most mentioned cons - i tried many times to prompt lucid AI to change the layout shapes of all nodes in the diagram , and as always ,the ai reply : " I can't directly swap/replace your existing nodes into diffrent "device" layout shapes with the tools available to me right now .Fastest way to do it manually:" . although , the ai did it before when creating diagrams from scratch , but when trying to update the diagram ,complete Failure , so if i dont use ai for automating simple dull things that takes time , when am i supposed to need it? and it tells me to do it manually... - that will be a serious inconvenience for a mixed roles Team where only the engineeres can update the charts leading to outdated charts. if the automated layout engine places a node in a confusing spot , you cannot simply click and move it like you do it easily in lucidchart. - The updates and versions are frequent and sometimes change the location of important tools without notifying the customer, and the customer service is usually not responsive to billing mistakes. ## Lucidchart customer reviews Showing reviews 1-25 of 2,268 (page 1). ### Top diagramming tool - Overall rating: 5/5 - Reviewer: Stuart P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love it - always have and it is my go to tool of choice. It's flexible enough to get my thoughts on paper which is no easy task #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Even though I don't use it that often these days it is still familiar and intuitive with all the features in the right places #### Cons I still can't remember the name of it often so need to remember to bookmark it - otherwise i just google some description of it and look in the results #### Reasons for switching to Lucidchart changing company so had to go with what they had already implemented. --- ### Wonderful to use, but expensive - Overall rating: 4/5 - Reviewer: Philipp U. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Lucidchart is undoubtedly the leader in its field. The UI is so well polished that it just feels much more comfortable to use. Unfortunately, this comes at a price, and when deciding upon your software stack, this will end up being one of the more expensive purchases if this is needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Lucidchart has a diverse array of icons that can be used. The arrows to join sections of a flow together are really intuitive to create and to move. Charts are very easy to share, and very easy to collaborate on. #### Cons The product is a little bit expensive, given that draw.io has a free version. It is also tricky to export the graphs from this and use them in other projects. #### Reasons for switching to Lucidchart draw.io is much cheaper in comparison. Lucidchart boasts a much more superiror UI though --- ### Still a great app for diagrams and flowcharts - Overall rating: 4/5 - Reviewer: Richard B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Still useful for creating the occasional flowchart. New AI features were inevitable - how much we use them remains to be seen. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Lucid AI has added useful summarising of existing documents and diagrams. Also allows you to describe a diagram to create or modify using natural language. #### Cons The subscription cost for the Team plan is a little out of reach for the amount that we use it - hard to justify. --- ### It’s a solid diagramming tool for our HR workflows. - Overall rating: 4/5 - Reviewer: Tim K. - Verified reviewer: Yes - Industry: Human Resources - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Does what we need for visualizing HR processes and org structures. Not cheap, but it beats wrestling with PowerPoint or paying someone to diagram everything manually. I wish there was a better pricing tier for companies our size, we're stuck overpaying for features we'll never touch. Still, it gets the job done without a learning curve. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We use Lucidchart mostly for mapping out our onboarding processes and org charts. The drag-and-drop interface works well enough that I don't really have to bug anyone for help, which saves me a ton of time. Templates gave us a decent starting point for process flows, though we ended up customizing most of them anyway. Sharing links with clients during consulting engagements is pretty straightforward, too, there's no forcing them to create an account just to view the diagrams. #### Cons The pricing is honestly pretty steep for a small shop like ours. We’re just five people and don’t need half the features in the paid tier, but the free version is way too limited. The mobile app feels really clunky when I’m trying to make quick edits on the go. Sometimes shapes don't align right and I end up wasting time nudging things pixel by pixel. Frustrating. --- ### Really good web based diagramming tool - Overall rating: 5/5 - Reviewer: David N. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall a really good cloud base diagramming and brainstorming application. The UI is modern, clean, and includes a really good catelog of templates. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Available as a web app that can accessed through any web browser. Really modern UI and includes a huge range of templates (networking diagrams, org charts, etc.) and shapes. Like the ability that it can convert Visio files and PDFs. Live collaborations with other team members within the same file is nice and works as expected. #### Cons There is no desktop application available for either Windows or macOS. The pricing can be a turn off for some people as it is a little on the pricer side when compared to Visio web that is included in most business M365 subscriptions. #### Reasons for choosing Lucidchart More modern looking and offered a wider range of native templates --- ### My Take on Lucidchart: Really Not Bad! - Overall rating: 5/5 - Reviewer: Katie L. - Verified reviewer: Yes - Industry: Media Production - Company size: 5001-10000 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've been using Lucidchart frequently over the past year, and it's become my go-to diagramming and collaboration tool—far better than other default options we had at work. It's incredibly intuitive, easy to use, and makes sharing with teammates seamless. I started using it on my own, but over time, more and more of my team members opted in as well because of how efficient it made our workflow. Beyond just my team, I’ve seen growing adoption across different departments. Recently, our company signed a corporate contract with Lucidchart, which will make collaboration even smoother. I highly recommend it to any team looking for a reliable, user-friendly platform for visual collaboration and process mapping. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user-friendly interface, even for non-designers for project design Easy to collaborate in real-time and share across teams Flexible templates and shape libraries save a ton of time Works well for both technical and non-technical diagrams Monthly cost is as little as a hamburger and a drink #### Cons Limited features on the free plan. But as mentioned, it's not expensive at all Sometimes the format changes when downloaded as in another design software format #### Reasons for switching to Lucidchart Easier to use, clearer UI, a lot of templates to use, easier to share, and edit by other members --- ### Good software. Unethical practices. - Overall rating: 2/5 - Reviewer: Aleksandra T. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered I was happy to use them for 6 years. However, the unethical practices and inability to cancel drove me to change the provider. I cannot rely on the company that rips its customers. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It is a good diagramming tool with nice data features. Their integration is good, their visualization is dated, but ok. They have very lowlearing curve if you just want to use it for diagramming. Overall, feature-wize, it was just enough for me. #### Cons they blatantly lie about the price on their services and they are impossible to cancel. I needed an additional data capabilities for a client. They suggested to use Enterprise plan and gave me a quote (about $25 per month). They charged the difference and i though i was all set. However, 2 days later they charged me $70! . I tired to contact them. I tried to cancel the plan. There is no phone, no email, no possibility of canceling online. #### Reasons for choosing Lucidchart Mix of features and low learning curve for aux users (clients, devs) --- ### Lucidchart - Overall rating: 5/5 - Reviewer: Gerald P. - Verified reviewer: Yes - Industry: Online Media - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've used Lucidchart in the past and I enjoy it. I've also used MIRO in the past. They're comparable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The flexibility and ease of use. I appreciate all the easy to use templates, and especially the SFDC ERD import. #### Cons I don't love the auto-included conditional rules that come in on the templates. I also don't love certain aspects of the ERD importer for SFDC. There should be more flexibility with what we do or don't include on the imported ERD. The tables are also not easy to work with. #### Reasons for switching to Lucidchart Company provided lucidchart. I've used it in the past, and my past company used Miro. I had no issue moving back to Lucid. --- ### Lucid is one of the best application , it would be great if it would be opensource - Overall rating: 5/5 - Reviewer: Sandeep K. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Amazing overall since the other features are quite useful. It would be great if Lucid can make it opensource since the user base would definitely grow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its look and feel and the way it can easily create the diagrams. I can easily create flow diagrams and also insert different code snippets. #### Cons UML is not fully compatible. Whenever a new UML diagram needs to be built , it does not support all the syntax , which is very much painful experience. #### Reasons for switching to Lucidchart because of the ease of use and also the way it can support creating diagrams seamlessly --- ### Long time user first time buyer - Overall rating: 5/5 - Reviewer: Michael F. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From the initial sign up to the creation and modifications of drawings it has been easy and a pleasure to use. The lowest level subscription does open a great bit of features for very reasonable price. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and has an intuitive interface. There are a variety of pre-built templates for use that span several project types #### Cons There are limited shapes with the free version but that expands when moving to a paid model. I wish you could use the data import feature for org charts in the free version to get a feel for how it works. #### Reasons for switching to Lucidchart Costs was the primary driver and the fact it isnt a native cloud based solution --- ### Simplifies the process of visualizing complicated marketing processes and makes them communicable. - Overall rating: 4/5 - Reviewer: Sakshi M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered In Digital Fruits I apply Lucidchart to plan campaign processes, illustrate strategies and record processes to be approved by clients. The template library will reduce the amount of time spent setting up and the design output will appear professional even without design knowledge. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros It can become an excellent way to take a messy campaign process or content strategy and put it into a clean visual representation that can be immediately comprehended by clients and teammates; no other software I have attempted is more able to do this quickly. #### Cons Version control and template changes seem to be out of sync. When someone is shown a diagram that was edited by a colleague and notices some unexpected layout changes that do not have a clear revision trail, it is literally disorienting. --- ### Reliable and Easy to Use Visualizing System - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Research - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience with Lucidchart has been great. It’s one of those tools that just works. I can jump in, sketch out a system or flowchart in minutes, and share it with my team without any friction. It’s become a go-to part of my workflow whenever I need to visually communicate an idea. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Lucidchart is incredibly easy to use. The drag-and-drop interface just makes sense. It’s fast, clean, and perfect for quickly visualizing complex systems without feeling overwhelming. I also like how smoothly it handles collaborative work. #### Cons Honestly, I haven’t run into anything frustrating yet. If I had to nitpick, maybe more advanced templates could be built-in by default, but it’s not a big deal since the existing tools cover most use cases. --- ### Easy to build hypothetical workflows - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Import and Export - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Lucidchart has been largely positive. It’s a strong, accessible tool for quickly creating and collaborating on diagrams, especially when the goal is clarity and alignment rather than pixel-perfect design. While it can feel constrained for very complex or highly technical diagrams and gets expensive at scale, it does a great job of helping teams communicate visually with minimal friction. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Lucidchart is how easy it makes turning complex ideas into clear, shareable diagrams. The drag-and-drop interface is intuitive, collaboration feels natural in real time, and it’s flexible enough to handle everything from quick flowcharts to more detailed system diagrams. It’s especially useful for aligning teams visually without needing a steep learning curve or specialized design skills. #### Cons What I liked least about Lucidchart is that it can feel limiting or cluttered as diagrams grow more complex. Performance sometimes slows with larger or more detailed charts, and advanced features or exports are gated behind paid plans. Over time, the interface can feel busy, which makes precision work or very technical diagrams a bit more frustrating than it should be. --- ### Create a masterpiece with Lucidchart's advanced diagramming tools. - Overall rating: 5/5 - Reviewer: Kevin J. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Lucidchart has very powerful diagramming features which has helped us to create the most epic diagrams for mapping out our ideas and process flows. Our overall experience with Lucidchart has been very smooth and it has helped us to easily visualize our plans using flowcharts and other visual diagrams. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lucidchart has an incredible team collaboration workspace that allows me and my teammates to work together helping us to create the most epic diagrams. Lucidchart has robust diagramming editor tools which makes it easy to for us to create any diagrams that we need to visualize our process flow plans. Lucidchart offers enhanced data security features which help us to securely work on our data when creating diagrams. #### Cons Fortunately, there has been nothing for me and my team to dislike about Lucidchart. It has worked really perfectly for us and has never given any challenges. --- ### Lucidchart helps create impeccable diagrams with its intelligent features. - Overall rating: 5/5 - Reviewer: Manuela M. - Verified reviewer: Yes - Industry: Events Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered As an Interior Designer, Lucidchart's powerful diagramming features has given me the most successful experience when creating diagrams. It makes it easy to bring into life any idea by offering all the tools i need to visualize the idea using diagrams. I highly recommend Lucidchart to anyone looking for a tool to improve their diagramming experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lucidchart has a well defined user interface that is easy to understand for any user. It uses a drag and drop function for creating diagrams making it very effortless to create diagrams. Lucidchart has a great collection of shapes and other diagramming tools making ot possible to create visualization diagrams for any process despite their complexity. Lucidchart offers team collaboration features which allows me to work together with my colleagues in order to attain very productive diagrams. #### Cons There is nothing unpleasant about Lucidchart that i can talk about. All its features has been very easy to use and very efficient at their functions. --- ### Creativity & Analytics: Brought Together Seamlessly - Overall rating: 5/5 - Reviewer: Alexa R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I loved using Lucid and plan to continue using it for various aspects of my work. I would recommend this platform to anyone. It was the best platform to combine creative and analytical thinking into organized and structured templates that make my work easier to manage and present! I used it for focus groups and participants were able to add sticky notes to boards I created which made my data from this research more organized, qualitative focused, and interactive ensuring everyone in the focus group was able to participate equally. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy Lucid was to use! The learning curve was very easy due to the user friendly layout of the home page and document features! I also loved the various templates provided. This made it easy for me to set up documents! #### Cons I wish I could categorize my documents into folders to keep it more organized. This would make it easier and faster for me to access documents. --- ### Lucidchart still reigns as the undisputed diagramming tool. A tool every project manager loves. - Overall rating: 5/5 - Reviewer: Laura G. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Am a project manager and together with my colleagues, we have had an impeccable firsthand experience creating process flow diagrams with Lucidchart. This help us to visualize all project activities with ease and allow us to gain a clear view of how our projects flow from one activity to the other till completion. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Working with Lucidchart has been easy because of the simple and clean user interface. Lucidchart uses drag and drop technology for creating diagrams which saves us from the hassles of writing codes. It has an amazing set of team collaboration features which enable us to work in sync and collaborate on our diagraming projects. There very advanced data security features in Lucidchart that allow us to keep all our data secure when using them to create diagrams. #### Cons Thankfully, we have not quite found a thing that is unpleasing about Lucidchart. --- ### Lucidchart Has Impressive Features that Meet Our Needs - Overall rating: 5/5 - Reviewer: Mahatma A. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We make excellent project designs using Lucidchart. The customer support team of Lucidchart is exceptional. The customer support of Lucidchart is amazing. #### Cons Lucidchart has been so amazing and reliable to use. I do not have any reasons to dislike Lucidchart. --- ### Solid Process Mapping tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Unique tool, I’ve used the free version to make process mapping documents. It was extremely efficient at that #### Cons Not sure if it was browser related, but navigation of click & drag instead of scrolling gets tedious on larger diagrams --- ### Cloud-based diagraming tool that is easy to use, has exceptional productivity and collaborative features and plentiful templates - Overall rating: 5/5 - Reviewer: Pereira S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Turning to LucidChart has helped us with all our diagramming needs. LucidChart's intuitive system enable us to create flow, wireframes and organizational charts. It integrates well with other tools that exist in our tech stack making it a great tool for sketching and sharing flowcharts, diagrams, professional charts, presentations and illustrations that simplifies team's brainstorming and project management #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros LucidChart stands out from other diagramming tools in the market. I love that it is cloud based hence allow us to create, edit and visualize diagrams from anywhere using any device that is connected to the internet. This platform support a wide range of diagrams and thus allow us to create technical and complex diagrams such as network diagrams , mind maps and process mapping which are suitable for planning, designing, visualizing and executing our complex projects. In addition to the incredible diagramming capabilities, LucidChart has also integrated with AI to allow us create complex systems and visualise databases, workflows, data flows and other elaborate processes in an easy to understand formats. LucidChart enable us to collaborate on realtime which enable us to work on projects collectively without any hitches or regardless of our locations. The numerous available templates has automated the repetitive process of process mapping and it allows us to quickly create diagrams that represents business structures and workflows accurately. Lastly LucidChart is big on privacy and security which ensures that our projects data is protected at all times #### Cons We haven't experienced any issues with LucidChart especially because it is very easy to use and there was no steep learning curve which has enabled us to maximise its use despite our different levels of tech proficiency. Additionally LucidChart keeps on updating and advancing its features which gives us access to new technologies every now and then --- ### Lucidchart is a game-changer in diagramming. A top tool for creating visualizations. - Overall rating: 5/5 - Reviewer: Adelia D M. - Verified reviewer: Yes - Industry: Machinery - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Lucidchart makes diagraming so easy for us allowing us to visualize processes and plans effectively. It has been the most profitable experience using Lucidchart to create visualization diagrams. It also help us to create flowcharts that assist us to keep focus on achieving our work goals. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lucidchart provides team collaboration functions that allow our team to work together when creating visual diagrams. It has useful task automations that allow us to automate diagraming tasks making it so easy and quick to create a visual. Lucidchart has a wide range of shapes making it easy to create any visualization diagram. It is easy to use and the drag and drop function makes it effortless to create any diagram. #### Cons Lucidchart has never disappointed us even once. I lack anything to comment negatively about. --- ### Great Visual Data Tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like how intuitive Lucidchart is to use. It doesn't take very long to get started in and learning new features is easy. It's a great tool for visually presenting data and sharing it with stakeholders. #### Cons Pulling in data from excel or other sites can sometimes be challenging. It would be nice to have more AI automation for automatically creating process flows from a script or excel file. --- ### A Powerful Yet Accessible Diagramming Solution - Overall rating: 4/5 - Reviewer: Riley B. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 10000+ employees - Product usage: Used monthly for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Lucidchart is a versatile and reliable diagramming tool that strikes an excellent balance between functionality and usability. Whether creating flowcharts, mind maps, or organizational diagrams, it consistently delivers professional results. Despite minor drawbacks, it remains an invaluable tool for visual communication and project planning. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 3/5 #### Pros Lucidchart's intuitive drag-and-drop interface makes creating professional diagrams remarkably easy. The extensive template library saves significant time, while real-time collaboration features enable seamless teamwork. Integration with popular platforms like Google Workspace and Microsoft Office is seamless, and the cross-platform accessibility ensures work continues smoothly across devices. #### Cons The free version's limitations can be restrictive, and the premium pricing might be steep for individual users. Some advanced features have a steep learning curve, and occasional lag can occur with complex diagrams. The overflow of features can sometimes make the interface feel cluttered. --- ### Great software - Overall rating: 5/5 - Reviewer: Mike G. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Essential for collaboration. I love lucid chart and it's a must have for any type of diagramming - it is super easy to use and cloud based so easy to share with others. #### Cons I feel like the plan could be cheaper. I also would like lucid chart to open source more of its core technology if possible, like a open source local editor. --- ### One of the better tools for making architecture diagrams - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 1001-5000 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros It's easy to make detailed architecture and design diagrams using Lucidchart. It comes with a good shape library many common (and some uncommon) platforms, and templates. #### Cons Exporting a chart as a PNG or SVG won't embed the editable chart into it, so you can't commit a chart file into your git repository, and then edit it later. Dragging the edges of object, or getting the arrows to connect properly, can also be tricky. Also, you can only add notes to shapes (i.e. you can't add them to the arrows between shapes), and the notes don't support markdown. ## More reviews [Next reviews](https://www.softwareadvice.com/project-management/lucidchart-profile/reviews/?page=2) --- Lucidchart Reviews, Pros and Cons - 2026 Software Advice