All OneDesk Reviews
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Magaly
Verified reviewer
Textiles, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
User review with one year of use
In general terms, it saves work by having two important functionalities in the same software.
PROSIt is like having two applications in one, where you can manage projects and customers through tickets to keep a correct order in customer service.
CONSIt requires adjustments by users at the time of upgrades, and the cost with similar could be taken into consideration for small businesses.
Christine
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Flexible Application with a Strong Feature Set
We were very pleasantly surprised. I was concerned that we would have to go with one of the "big box" products so we could hire a consultant to customize and implement. We have recently expanded from using almost exclusively for product development to open up the system to our billable business and help desk management on our own. The team on their chat is incredibly knowledgeable about the product and they are very responsive to enhancement requests.
PROSWe are a small but complex organization. OneDesk has been able to hit the mark on almost all of our issues which we never expected "out of box" with any system.
CONSWe allow our users a lot of autonomy. We are looking forward to some more granular security for more variation between a "regular user" and an admin. We have seen positive updates on this already.
Reason for choosing OneDesk
Cost and Flexibility were two of our biggest determining factors.
Reasons for switching to OneDesk
We had a product that we built in house that needed to be sunset. This was our best option due to the complexity of our model which, again, makes our ability to utilize OneDesk more surpising. We also used some strictly PM software for managing our product development that we were able to replace.
Anonymous
51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2022
Using as a service desk but unfortunately not the most ideal
There is automated timesheet tracking for each tickets.
CONSPrice is quite steep if you pay monthly. It is also quite hard to interact with (from the user's feedback.)
Flor
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2023
A project management solution
From my experience, the price-quality ratio is well above that of its competitors, being favorable for small and medium-sized companies.
PROSOne of its advantages is its convenient price, lower than that of similar products. Another is that it has a great customer support team, which solves problems in 99% of the time.In addition, thanks to the customization it offers, its use can become faster and easier.
CONSOne thing that sometimes interrupts the workflow is updates, which are frequent but necessary. Also in the free version its functions are limited, so it is recommended to purchase a plan, anyway it is cheap.
Gabriela
Verified reviewer
Computer Software, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed July 2023
Review of about a leading management software
In my personal experience, for the management of a medium-sized company, it has a positive influence. For small companies the cost should be assimilated.
PROSIts main advantage is that it is a software that groups different functionalities, that is to say, it is as if they were 5 softwares in only one. This improves the workflow and uses time efficiently.
CONSIt is a software that makes your company dependent on the modifications that One desk proposes; however, there are also advantages to be noted there, such as regular improvements and updates to avoid errors and/or solve bugs.
Alexandros
Civil Engineering, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2022
Simplify Your Work with OneDesk's All-in-One Platform
1)All-in-one solution: OneDesk combines both project management and helpdesk functions in a single platform, which can be convenient and efficient for teams that need to manage both types of work.2)Customizable workflows: OneDesk allows teams to customize and automate various workflows, including triage, replies, notifications, and assignments, which can help streamline processes and reduce the need for manual intervention.3)Clear and simple pricing: OneDesk offers all features in all of its plans, which can make it easier for teams to understand the costs and choose the right plan for their needs.
CONSLimited integration with other tools: While OneDesk may offer a wide range of features, it may not integrate with other tools that teams may be using, which could limit its usefulness in certain situations.
Anonymous
5,001-10,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed December 2022
A complete project management software
Offers a range of tools and features for managing tasks, projects, and customer interactions. Includes a customizable interface and a range of integrations with other business tools and services.
CONSThe interface is a little complex to navigate.
teran
Computer Software, 201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2023
An easy software to work with
I have worked with one desk in one of my previous startup companies to manage or project tasks and track their progress.
PROSWith onedesk, I was able to create projects, create tasks, can track task progress, can automate repetitive tasks and can customize workflows. I love the simplicity it provides; specially the user friendly interfaces and navigations. We can integrate onedesk with multiple tools like jira and zapier. This is a product which is affordable for startups.
CONSI haven't used onedesk for a long time and haven't experienced any issue within that time.
Anonymous
2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2023
A complete project management application
It's similar to having two applications in one, where you control projects and customers via tickets to keep customer service in order.
CONSThe cost is high if you pay on a monthly basis. It is also difficult to communicate with
Rakesh
Used free trial
OVERALL RATING:
4
Reviewed May 2011
Good solution to combine voice of the customer with product management
It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/
PROSFor a first-time user of the product, I thought support was excellent